Operations Report...FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN Worked vs. Contracted Hours Contracted Worked 76 63 70 71 122 137 70 99 61 79 61 108 588 510 794 512 711 717 649

Operations Report Union Square Business Improvement District

January 2020

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24-Hour Member Services Beginning on January 1st, the Union Square Business Improvement District launched 24-hour Member Services. Member Service Representatives will be available around the clock to take calls, emails, and requests for video footage. The overnight team includes Pressure Washers, an All-Terrain Litter Vacuum (ATLV) operator, and Legion Security Officers. To report cleaning or quality of life requests, please contact Member Services at (415) 781-4456 or email [email protected]. For video requests, please email [email protected]. Overnight Legion Security Effective January 1st, The Union Square Business Improvement District introduced Legion Security as the USBID’s overnight security patrol team. Legion officers are scheduled seven days a week from 10 pm to 6 am and will act as a supplement to the USBID’s 10-B program during staffing shortages. USBID, Block by Block, and Legion management staff conducted a district walk in January outlining district boundaries as well as operational procedures and problematic locations throughout the District. Legion officers will patrol the USBID during the overnight hours, reporting illegal dumping, graffiti issues, 311 requests, and criminal activity.

Clean and Green, District 3 Cleanup Day January 11th, USBID’s Executive Director Karin Flood, along with members of the clean and safe team, Department of Public Works (DPW), and a host of volunteers, joined the “Love Our City “community clean team initiative for District 3; North Beach, Chinatown, and Polk Street. This year’s event celebrates 20 years of community volunteers cleaning and greening our city. District 3 volunteers provided litter removal, weeding, planting shrubs, and various beautification projects. Multiple districts are scheduled throughout the year for the “Love Our City” cleaning and beautification events. For more information regarding upcoming community events, please visit sfgiantsweep.org Block By Block District Night Audits Operations Director Karl Bijan conducted two district night audits during the month of January. These audits are designed to ensure service levels are being met. During this month’s night audits, Karl met with team leads, ATLV operators, pressure washers, and overnight security. Audit focal points included the condition of the district, reporting of QOL issues, uniforms, safe operations, and maintenance of vehicles and equipment, personal protection equipment (PPE) utilization, and that service calls were being answered and attended to within the time window set forth by the USBID. Hazardous Needle Disposal This month’s needle collection statistics remain as viable as ever. The USBID clean and safe team, in coordination with DST staff, cleared our district streets of roughly 1,200 hundred hazardous needles during the month of January. Needles are collected daily throughout the district and safely stored in bio-hazard containers until enough needles are collect to be destroyed. We currently utilize the 6th Street Needle Exchange for needle drop-off and replacement bio-hazard containers.

News & Updates

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2019 2020 Overview

2,138 3,045

Hospitality Interactions: Increased by 42%. With recent increases in staffing levels, we continue to

record significant increases in hospitality interactions. Our ambassador team averaged roughly around a hundred hospitality interactions per day during January. This month’s totals are as follows: 1,027 Cleaning directions, 405 Hospitality directions, and 1,613 Safety directions.

1,744 1,815 Graffiti Removal: Increased by 4%. Totals remain consistent. This month’s graffiti totals are as follows: 1,060 Stickers removed and 755 Paint-outs completed.

53,725 42,025

USBID Ambassador and DST Litter Removal Total (x10): There was a decrease in litter removal by 468 bags, which equals 11,700 lbs of trash. With the recent introduction of the USBID's overnight security team (Legion), fewer illegal encampments were reported throughout the Union Square Business Improvement District. With fewer encampments, we typically record less trash. Illegal encampments tend to leave behind vandalized toters, debris, and cardboard. We also observed less illegal dumping throughout the district during the month of January. This all could have contributed to this month's decrease.

2,420 2,157

Cleaning Requests: Decreased by 10%. Totals remain consistent with last year's totals. Hazardous Waste decreased by 37 incidents, with 1,049 incidents addressed. Sweep requests also decreased by 66 incidents, with 325 incidents addressed.

4,475 5,501

Quality of Life Calls: Increased by 23%. Ambassador's recorded 3,210 Sit/Lie violations, 2,427 of these interactions were compliant with an increase of 982 incidents compared to last year's total of 1,485 incidents. Aggressive Panhandling increased by 227 incidents, with 398 incidents addressed. Illegal Vending also increased by 149 incidents, with 197 incidents addressed.

1,047 1,591

10B Incidents: Increased by 52%. We continue to record impactful district statistics pertaining to 10B interactions as we moved through January. The mission of Officers assigned to the USBID is to provide superior, visible uniformed patrol, a more immediate response to crime and disorder, and to engage with visitors and businesses. According to the 10B end of shift report, Sit/Lie violations increased by 222 incidents, with 808 incidents addressed. Aggressive Panhandling increased by 63 incidents, with 137 incidents addressed. Mentally Disturbed increased by 53 incidents, with 122 incidents addressed and Selling without a Permit increased by 36 incidents, with 85 incidents addressed.

0 1,000 2,000 3,000 4,000 5,000 6,000

10B Incidents

Quality of Life Incidents

Cleaning Requests (Total)

Litter Removal (x10)

Graffiti Removal

Hospitality Interactions

Dashboard

2020

2019

Charted Statistics & Overview

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2000

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4000

5000

6000

7000

8000

FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN

Worked vs. Contracted Hours

Contracted

Worked

76 63 70 71 122 137 70 99 61 79 61 108

588510

794

512

711 717649 539 524 560

405438

F E B M A R A P R M A Y J U N J U L A U G S E P O C T N O V D E C J A N

Calls for Service by type

Calls for Service (email) Calls for Service (phone)

5501

0

1000

2000

3000

4000

5000

6000

FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN

Quality of Life Incidents

3045

0500

100015002000250030003500400045005000

Directions Provided

1815

0

500

1000

1500

2000

2500

3000

3500

FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN

Graffiti Removed

1591

0

200

400

600

800

1000

1200

1400

1600

1800

2000

FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN

10B Incidents

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0

10000

20000

30000

40000

50000

60000

70000

FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN

USBID and DST Litter Collection Total

DST Trash Collected Litter/Debris/Leaf Weight in pounds

35

19

0

20

40

60

80

100

120

Security Camera Metrics for 2020

Total FootageRequests

SFPD Only

Internal Requests

0

0

2

4

6

8

10

12

14

FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN

Cameras per Request (Complexity)

6.75

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Past 12 months FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN Totals DST Litter Collected Number of Bags 127 183 216 302 423 405 379 236 252 155 124 120 2,922

DST Syringes Removed 139 52 116 195 206 301 163 256 141 142 56 30 1,797

Directions - Cleaning Ambassadors 1210 1184 743 882 909 862 1497 1251 1148 843 1158 1027 12,714

Directions - Hospitality Ambassadors 528 788 664 689 790 898 1116 815 731 920 685 405 9,029

Directions - Safety Ambassadors 400 392 569 752 582 698 597 610 924 2580 1082 1613 10,799

Drunk and Disorderly 386 302 427 323 281 298 205 319 343 690 251 156 3,981

Graffiti Removed - Total 1744 1774 3302 2832 3044 2326 2838 2779 1979 1685 1993 1815 28,111

Hazardous Waste Clean-up (human) 1086 848 963 783 912 848 1194 853 934 863 939 1049 11,272

Illegal Vending - Observed 48 35 42 32 13 23 10 8 38 65 84 197 595

Litter/Debris/Leaf Number of Bags 1983 1634 1883 1563 1569 1792 1982 1884 1581 1611 1688 1561 20,731

Litter/Debris/Leaf Weight in pounds 49575 40850 47075 39075 39225 44800 49550 47100 39525 40275 42200 39025 518,275

Mentally Disturbed 680 460 625 619 651 601 567 646 863 1277 795 667 8,451

Noise Complaints (Amplified Sound) 15 5 7 20 14 18 9 4 12 50 50 12 216

Overflowing Trashcans Leveled 694 442 428 316 368 428 823 390 427 340 467 471 5,594

Panhandling - Aggressive 171 74 74 77 112 98 63 68 91 172 175 398 1,573

Safety Escorts 3 6 0 9 14 11 4 9 22 39 40 66 223

Safety Hazards - Needles 1447 906 739 801 1155 871 1583 943 1111 908 1110 1015 12,589

Scrub Requests 249 191 224 228 276 317 662 443 284 209 381 312 3,776

Sit/Lie/Sleep Non-Comply, Police Notified 820 609 792 766 674 576 497 536 541 453 597 783 7,644

Sit/Lie/Sleep; Comply 1485 1214 1706 1629 1906 1698 1732 1690 1951 1945 2106 2427 21,489

Sweep Requests 391 299 367 298 360 362 820 463 378 262 455 325 4,780

Trespass/25 MPC 870 937 1232 1108 1040 932 789 895 1170 923 1236 861 11,993

Statistics and Data

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Highlights

Ambassador of the Month

Ambassador of the month was awarded to Orlando Adams. Orlando has displayed an impressive ability to take control of our night program and to ensure it runs efficiently, safely and productively. In a short period of time, after coming on as a team lead, Orlando has garnered the respect and admiration of his team and management by showcasing his leadership, patience and professionalism. Thank you for everything you do Orlando, Congratulations!

New Hallidie Plaza Banners The Union Square Business Improvement District placed new colorful banners along the south wall of lower Hallidie Plaza this January. The USBID coordinated with Block by Block to ensure the banners were adequately displayed for all to enjoy. The banners provide directional street information to help visitors navigate through the district; in addition a warm welcome for all who visit Union Square.

Ambassador 49ers Hats In celebration of our NFC champions, the 49ers making it to the Super Bowl this year, the Union Square Business Improvement District gifted the entire clean and safe team with 49ers hats. USBID’s Executive Director Karin Flood, along with Deputy Director Ben Horne, passed out the hat’s in a show of appreciation for all the great work the ambassador team has been doing around the district. The hats will be worn as part of the ambassador uniform up until the end of Super Bowl day.

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Legion Corporation Overnight Security Patrol

Narrative Summary: Legion started overnight security patrol services for the Union Square Business Improvement District starting January 1, 2020. It was a smooth transition for our security team members, due to their previous knowledge of the district based on buildings we currently service. Our team was ready for the challenge ahead of them. Right out of the gate our team experienced a heavy volume of calls for service as well as multiple violations as they patrolled on foot and in their patrol vehicle. Majority of the violations observed were 25 MPC Violations (trespassing), as well as trash issues that the district faced. With proficient dispatch service, our team was able to notify Union Square Member Services after persuading 25 MPC violators to not trespass on private property. Often times the subjects would leave quite a mess of trash and other items behind as they left, which were reported and addressed. Over the thirty-one-day period, the team had over 900 contacts with 25 MPC violators. It should be noted our team looks to help these individuals and see if they can get them in touch with any services they may need. Monthly Highlight: One of the highlights of our service in January included putting out a small fire inside the alcove of 466 Geary. In addition to reporting we also looked to prevent issues such as graffiti, needle dumping, along with vandalism and dumpster diving. Our team has also attempted to reach out to as many businesses as possible for an introduction about services we will be providing. Going forward we look to improve the district with the current problems it is facing as well as provide quality customer service to the local businesses and residents in the district. We look forward to continuing our service and seeing what the months ahead has to offer.

Legion Guard Extinguishes Cardboard Fire

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Legion Corporation Overnight Security Patrol

Past 12 months January Addressed

Aggressive Panhandling 31 Assault 0 Burglary 3 DUI 0 Human Trafficking 13 Illegal Dumping 201 Indecent Exposure 2 Mentally Disturbed 43 Narcotic Use 25

Noise Violation / Disturbing the Peace 7 Open Container 5 Property Damage 8 Public Intoxication 10 Selling w/o Permit 6 Shop Lifting 5 Sit/Lie Violation 30 Theft 3 Threats 0 Traffic or Parking Violations 0 Trespassing 933 Vandalism 10 Miscellaneous 0

Totals: 1335

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January 2020 Report Hours Contributed: 332 Debris Removed: 3,000 lbs Needles Removed: 30 Employed: 0 Housed: 0 July 2019-January 2020 Hours: 2,548 July 2019-January 2020 Debris: 41,775 lbs July 2019-January 2020 Needles: 813 July 2019-January 2020 Employed: 1

July 2019-January 2020 Housed: 1 Team Member, George, received the Team Member of the Week. Team Members, Robert & George, are both sporting their red shirts out in Union Square, cleaning up the community!

Narrative Report: Our Team out in Union Square has been a blast for Downtown Streets Team. Our Case Manager, Jeff, and Employment Specialist, Chris, have both been going out with the Team weekly to chat with our Team Members while on shift. They have learned tremendous amounts on a personal level from each Team Member, which only builds trust & future goals to be achieved. For example, a TM who may not have a goal of employment today may not have the full trust of his Employment Specialist. It is our hope that this will change over time. For now, we are thrilled to have such a strong pair working out with the US Team.

A major highlight of DST this month is our new support group that has been created with Jeff & another Team Member. With the help of Jeff, a Team Lead has started a support group for fellow DST Team Members to get together and talk about whatever they are working on or struggling with, whether that be recovery, or simply the difficulty of living in poverty. In the first group, 25 Team Members came, ate some free lunch, and many felt empowered to be vulnerable and open up in ways they haven't yet with other Team Members or staff. In the second meeting, 32 people came with similar results. Many Team Members have mentioned that they get a lot out of it. The group is set to continue every second and fourth Friday of the month.

Downtown Streets Team revamped its partnership with another non-profit, Code Tenderloin, and officially launched the Community Fellowship Program. In this fellowship, participants will join Code Tenderloin’s Job-Readiness Program for four weeks to enhance their growth in resume building, interview skills, LinkedIn profile creation, etc. After this, they will go through an 8-week Fellowship Curriculum where they will build on skills of case management, so they are able to go out & become professional Case Managers themselves. Following this step, the participants will complete an 8-week internship with Downtown Streets Team, where we will train and pay them to do small Case Management with folks that are on the streets. The plan upon completion of these three steps is to obtain employment in a Social Services setting to apply the skills & training they have received. Our Team Members will still be able to volunteer with DST and complete the CT courses as well.

Team Member Highlight: Toivo has been volunteering with DST for about two years. He is such a positive & hard-working individual. Constantly, both staff & the Team Supervisor, Donna, would reach out & ask Toivo if he would want to be a Team Lead. However, he was never ready and just wanted to remain a Team Member. NOW, we are thrilled that he is looking forward to getting into a leadership role. With the aid of his Team Manager, Lewis, Toivo will be the new Lead-in Training. He feels that it is the best way for him to give back for all that DST has done for him. Getting into a Team Lead role will help him grow as a person and set him up for success in future employment opportunities, which he is working on with his employment specialist.

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January 2020 Current Contract Metrics:

2019-2020 Oct '19 Nov ‘19

Dec ‘19

Jan ‘20 Total:

Hours of BID Outreach* 8 8 6 8 30

Hours of shelter outreach 8 8 4 8 28 Messages Recorded 4 3 2 2 11 Messages Delivered 2 2 2 4 10 Reunions 1 0 2 4 7

Positive Outcomes 1 0 1 4 6

Narrative Summary: Miracle Messages recorded two messages in January from homeless individuals looking for their loved ones. In addition, Miracle Messages ambassadors and volunteers pursued several cases that had been submitted by families looking for homeless relatives (the “Find Them” initiative). We succeeded in finding three such individuals and reconnecting them with family members, leading to a total of four reconnections in January.

As part of the “Find Them” initiative, we also had two families come to San Francisco (one from Maine, the other from Los Angeles) to walk the streets with the community ambassadors during the month of January. Both of these families have loved ones who are missing and presumed homeless that they are trying to find. One of these searches was successful, and the family brought their son home. In the other case, the family was unable to locate their homeless loved one after searching with the ambassadors; the ambassadors will continue to search for this individual during their regularly scheduled outreach. To support the “Find Them” effort, we have also invited members of our volunteer team to participate in outreach as needed. Client stories: Kelly Lynn O’Daniel Kelly Lynn O’Daniel’s case was submitted to Miracle Messages by her brother, Ken O’Daniel. In the submission, Ken indicated that Kelly was likely residing in the tenderloin; he noted that Kelly struggles with addiction and that she was likely with her boyfriend, Eric. He was searching urgently for his sister because their mother was very sick and close to death. His submission included this message:

"Kelly, we love you and miss you. Mom’s dying; she would really like to talk to you. She is on hospice. She doesn't have long. I hope you are ok. Kate and Ty love you and miss you so much. We pray for you all the time.

A Miracle Messages volunteer, Liz Brueilly, took the case. She worked extensively with the family to trace Kelly’s whereabouts, collecting photographs and details that would help with the search. Liz then went to the tenderloin with the ambassadors and searched for Kelly on foot. She found Kelly and Eric in the tenderloin, but since they were actively using substances, they were not in a condition to receive the message. Liz was not deterred; she returned to the tenderloin the next week. She encountered Kelly and Eric again, delivered the message from Kelly’s sister, and put Kelly on the phone with her brother. Kelly indicated that she and Eric are on a housing list, but that they are interested in returning home. Annie Klopfer found and reconnected!After many months of searching, Miracle Messages client Annie Klopfer finally spoke to her sister in January.This case has been ongoing for so long, but a Miracle Messages volunteer was finally able to find Annie and put her on the phone with her sister., and put her on the phone with her sister. For reference, here is the original video from Annie, and the response from her sister, Patricia. It was a powerful reconnection, and that both sisters are deeply grateful. Annie’s sister was able to deliver a phone to Annie through Miracle Messages so that they can continue to communicate. Tay Wappler found and heading home.Tay’s father and brother reached out to Miracle Messages for help locating Tay, believing that he was addicted and living on the streets in the tenderloin. The two came to town from Maine to walk the streets with the Miracle Messages ambassadors. Though they did not find Tay that day, they said that walking with the ambassadors had given them the confidence to know where to go and who to ask; in a subsequent day of searching, Ron and Dana found Dana near Glide Church. Tay said that he was willing to accept help, and returned to Maine with his father and brother.

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Before After

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Notable Before and After Photos

STOCKTON STREET

POST STREET

CAMPTON ALLEY