OPERATIONS MANAGEMENT
Jan 12, 2016
OPERATIONS MANAGEMENT
Process Strategy
Process
Contacting of Clients by Sales Agents
Free Consultation and Site Visit by the Consultants
3 Options: to have the firm’s main product
installed: the Micro Hydro System to have minor services and
renovations (e.g. LED light bulbs installation, repainting roofs white)
to have both implemented.
Process
Verification of Availability of Supplies
Payment of Deposit
Installation of Systems
Installation Process of AquaGenPosition water tank in
house
Create holes on water tank for the
holes and the microhydro unit
Attatch the microhydro unit
on top of the water tank
Attatch the pressurized water
pump on top of the water tank
Connect the hose from the pressurized water pump to the
microhydro unit
Connect the hose from the water tank to the pressurized
water pump
Connect the microhydro unit to the circuit breaker
of the house
Process
Check-up of the system by the Consultant
Customer evaluation
Payment of remaining balance
Quality Management
Premium Time
The consultants of the company will ensure that the customers completely understand the product no matter how long it takes
A certain level of courtesy and consideration will be required from each of the consultants and sales agents
The customers should always feel that the they are being taken care of properly
To ensure this, the consultants will be required to make routine follow-ups to their clients
Premium Materials
Customers should be satisfied with the products and services of the company
Consultants should ensure that the raw materials for the installation of the service are functioning properly; they should be tested as soon as the shipment from China arrives in Manila
Consultants will then test the materials again before installation in the houses
No Waiting Time
Going Green should always have minimal stocks of the products so that the customers will never have to wait for a long period of time before the system can be installed in their houses
Location Planning
Location
Legaspi Village, Makati
Fort Bonifacio, Taguig
Factor Rating
Facility Layout
Office and Storage Layout
Storage
Layout Explained
The company is service-oriented so there will only be a few employees; Small space for the cubicles of
employees Large space for reception area and
customer lounge
Storage area will be near the entrance to facilitate easy movement of equipment
Design of Work
Systems
Technology and Environment
Since Going Green is a company that is promoting energy-saving for the preservation of the environment, the company will also embody these ideas by using energy-saving appliances and gadgets
Organizational Chart
General Manager
Marketing and Sales Manager
Sales Representatives (2)
Accountants/Clerks (2)
Human Resource Policies
Attendance Office hours: 9:00 am to 6:00 pm
with a 1-hour provision for lunch 5 emergency leaves Maternity leave
Tardiness 5 pesos per minute for every minute
past 9:00 am
Thirteenth-month pay
Training/Seminars Required
Product Understanding The “Green” Seminar
Proper Service Communicating Effectively for
Business Effective Business Writing Customer Service Excellence
Workshop