OPERATIONAL PLAN Year 2 of Plan - The Hills Shire · OPERATIONAL PLAN 2014 - 2015 OPERATIONAL PLAN Year 2 of Plan. ... 300.01 Business Services Group (BSG) Mgt ... % of Governance

131THE HILLS SHIRE PLAN - OPERATIONAL PLAN 2014 - 2015 - YEAR 2 OF PLAN

OPERATIONAL PLAN2014 - 2015

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Year 2 of Plan

128 THE HILLS SHIRE PLAN - OPERATIONAL PLAN 2014 - 2015 - YEAR 2 OF PLAN

The Hills Shire Council is pleased to present its 2014 - 2015 Operational Plan.

This document details Council’s actions outlined in the Operational Plan and identifies activities that Council will undertake within the next financial year.

PART 4OPERATIONAL PLAN

Operational Plan2014 - 2015

• 2014-2015 Budget by Themes• Inputs• Outputs• Performance Measures

• Cemetery• Civic Events• Community Facilities & Services• Compliance• Customer Service• Planning• Hills Community Care• Long Day Care• Infrastructure• Waste• Other

PART 2DELIVERY PROGRAM

PART 3RESOURCING STRATEGY

PART 1HILLS FUTURE

• Workforce Strategy• Asset Management Strategy• Long Term Financial Plan

PART 5FEES & CHARGES

• Vision• Themes• Outcomes• Strategies• Measures

• 2014-2015 Budget by Themes• Inputs• Outputs• Performance Measures


Table of Contents

2014-15 Budget Inputs & Outputs by Theme

- Proactive Leadership 130

- Vibrant Communities 143

- Balanced Urban Growth 156

- Protected Environment 161

- Modern Local Economy 165

THE HILLS SHIRE COUNCILOPERATIONAL PLAN 2014 - 2015

Email: [email protected]: (02) 9843 0555The Hills Shire Council PO Box 7064 Baulkham Hills BC NSW 2153www.thehills.nsw.gov.au

INDEX STRONG FINANCIAL POSITION

$59.1M INFRASTRUCTURE DELIVERY

Council’s financial position is strong and is committeed to maintaining it’s long term financial sustainablilty.

REMAINS DEBT FREECouncil is debt free and will continue to budget for operational surplus as a high priority.

This plan focuses on clearing Council’s infrastructure backlog, ..... projected to spend $59.1M million on capital expenditure in 2014/2015.

MAYOR'S STATEMENT

“In the past year we’ve seen significant work in our community that meets and exceeds our expectations around our key themes of rejuvenation, infrastructure and

connectivity.” Page 8

GENERAL MANAGER'S REPORT

“We live in a growing region and enjoy an excellent quality of life. More people will choose the Sydney Hills as a place to live and work with the arrival of The

North West Rail Link in the near future.” Page 10


Proactive Leadership

Challenges for Tomorrow Where Are We Now?Hills Future is our long term Community Strategic Plan that directs our four year Delivery Program and annual budgets. Council is committed to delivering the outcomes of Hills Future.Our strong financial position has continued over many years. With our expected population and housing growth, we will need to respond to the demands to buy land zoned open space, while maintaining services and facilities for our current residents.Strategic land assets are being converted into liquidity to help fund projects and facilities in a financially sustainable way.Council is a responsible employer and has implemented a range of initiatives with our staff to ensure we remain efficient, effective and committed to our Shire. We operate effectively in accordance with sound governance principles and have set new goals for customer service.

• Continuing to lobby State and Federal Governments around infrastructure and transport needs to manage projected growth eg;• bus flyover Excelsior Creek through to

Crane Road• traffic lights at the Norwest Blvde/Solent

Circuit roundabout at Norwest• Carlingford to Epping railway line• legislation changes in compulsory

acquisitions re Baulkham Hills Town Centre

• Seek approval from RMS to build Traffic Lights at Glenhaven Road/Old Northern Road - funded from Sec 94 A funds


Principal Activity Corporate Management

ActionNo.

Output/Action Description Description

100.01 Corporate Management To provide support services to the councillors in carrying out their duties as elected representatives and to provide overall management and directions and effective utilisation of all staff and other resources of Council

100.02 PA Support To provide support and assistance to general management and councillors100.03 Contribution to Department of

Environmental PlanningContribution to Sydney Regional Development Fund as section 143 of the Environment Planning and Assessment Act

100.04 Governance Projects Preparing responses to Local Government reforms and other special projects110.01 Reorganisation To provide for workplace and regulatory reform, EBA bonuses, maternity

leave payments and unfunded positions200.01 Strategic Planning Group (SPG)

MgtTo provide support services to the councillors in carrying out their duties as elected representatives and to provide overall management and directions and effective utilisation of all staff and other resources of Council

300.01 Business Services Group (BSG) Mgt

Provide support services to the councillors in carrying out their duties as elected representatives and to provide overall management and directions and effective utilisation of all staff and other resources of Council

700.01 Environment & Planning Group (EPG) Mgt

To provide support services to the councillors in carrying out their duties as elected representatives and to provide overall management and directions and effective utilisation of all staff and other resources of Council

700.02 Group Support - EPG Provide support services to Environment & Planning Group800.01 Customer Services Group (CSG)

MgtTo provide support services to the councillors in carrying out their duties as elected representatives and to provide overall management and directions and effective utilisation of all staff and other resources of Council

800.02 Group Support - CSG Provide support services to Customer Service Group

Performance Measures Target 2014/2015% Customer Requests Completed on Time - GM Group Support 85%% of Abandoned Calls to Group Support Area - Customer Service 18%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

100.01 Corporate Management GM 726 26 0 94 947 1,793 0 1,793100.02 PA Support GM 409 0 0 31 540 980 0 980100.03 Contribution to DEP 0 0 0 315 0 315 0 315100.04 Governance Projects 90 0 0 7 118 215 0 215100.99 Internal Recovery GM 0 0 0 0 -1,505 -1,505 0 -1,505110.01 Reorganisation 0 337 0 0 0 337 0 337200.01 Corporate Mgt Contribution - SPG 328 0 6 3 34 371 0 371200.99 Internal Recovery -SPG 0 0 0 0 -371 -371 0 -371300.01 Corporate Management

Contribution - BSG323 5 0 9 78 415 0 415

300.99 Internal Recovery - BSG 0 0 0 0 -415 -415 0 -415700.01 Corporate Management

Contribution - EPG190 0 6 5 58 259 0 259

700.02 Group Support - EPG 190 0 0 5 58 253 0 253700.99 Internal Recovery - EPG 0 0 0 0 -512 -512 0 -512800.01 Corporate Management

Contribution - CSG197 0 8 7 39 250 0 250

800.02 Group Support - CSG 197 0 0 7 39 242 0 242800.99 Internal Recovery - CSG 0 0 0 0 -492 -492 0 -492

2,650 368 20 483 -1,386 2,135 0 2,135

Project Description $0003001 Research & Development - EPG 63001 Research & Development - SPG 63001 Special Needs GAP Subsidy 8Total 20

% of LINCS Records Maintained over 18 months old 18%% of Sold Plots entered in to the system within 24 hours of Confirmation of Purchase 96%% of Governance Projects Completed on Time 85%


Principal Activity Property Development

ActionNo.


132.01 Property Lease Supervise the effective management of cottages in Council's rental portfolio and negotiate leases and tenancy agreements for other Council buildings, land and facilities

320.01 Property Development Implement the development strategy adopted by Council for operational land holdings

330.01 Property Acquisitions Manage the acquisition of land identified for public purposes330.02 Property Management Provide assistance to internal customers in respect to land valuations ,

impacts associated with subdivision matters and development potential of Council land holdings

Performance Measures Target 2014/2015Implement Adopted Actions / Milestones for Operational Land as Resolution of Council (Property Development)

85%

Implement Adopted Actions / Milestones for Operational Land as Resolution of Council (Property Management)

85%

Occupancy of Rented Property 90%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

132.01 Property Lease 102 0 0 11 1,195 1,309 -1,205 104320.01 Property Development 203 0 0 3 133 339 0 339330.01 Property Acquisitions 101 0 0 2 62 165 0 165330.02 Property Management 237 15 0 26 145 423 0 423

643 15 0 42 1,535 2,236 -1,205 1,030


Principal Activity Financial & Corporate Strategy

ActionNo.


210.01 Financial Systems Development & Administration

Coordinate the overall solution design and administer Council's Financial, Payroll and Asset Systems

210.02 Financial Control & Management Develop and review Financial Objectives, monitor budgets; cash flows and provide financial advice and information across Council

210.03 Integrated Planning & Reporting Manage the development, implementation and review of Council's Community Strategic Direction, Delivery Program and Operations Plan and Long Term Financial Plans

210.04 Infrastructure Funding & Monitoring

Manage the financial planning and review of infrastructure funding

210.05 Developer Contributions Financial Planning & Monitoring

Develop financial model to calculate contribution rates and to monitor developer contributions and expenditure and identify any funding deficits and recommend proposals to fund the deficits

Performance Measures Target 2014/2015% Variation to Budget (Recurrent Expenditure) 5%% Variation to Budget (Recurrent Income) 5%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

210.01 Financial Systems Development & Administration

292 0 0 4 55 351 0 351

210.02 Financial Control & Management 363 0 0 5 68 437 0 437210.03 Integrated Planning & Reporting 24 0 78 0 4 107 0 107210.04 Infrastructure Funding &

Monitoring95 0 0 1 18 114 0 114

210.05 Developer Contributions Financial Planning & Monitoring

16 0 0 0 3 19 0 19

210.99 Internal Recovery 0 0 0 0 -1,028 -1,028 0 -1,028789 0 78 12 -879 0 0 0

Project Description $0003002 Community Survey 613006 Long Term Planning 17Total 78


Principal Activity Financial Services

ActionNo.


830.01 Statutory Financial Reporting Record financial transactions and produce Annual Statement of Accounts and financial reports

830.02 Creditor Payments Pay invoices in accordance with terms and conditions831.01 Financial Reporting - Expenditure Record financial transactions and produce Annual Statement of Accounts and

financial reports831.02 Payroll Processing Maintain and manage payment of Council staff and update payroll system

promptly and accurately832.01 Financial Reporting - Revenue The recording of all financial transactions and the production of Council's

Annual Statement of Accounts and financial reports and provision of financial reports to assist managers at all levels of the organisation to monitor and control operations

832.02 Accounts Receivable The raising of invoices for outstanding accounts832.03 Receipting/Banking/Investments Manage accounts receivable, reconciliation of bank statements and Council

investments833.01 Levy Management Collect and levy waste management charges833.02 Issue Section 603 Certificates Issue notices for outstanding rates and charges833.03 Name & Address Transfers Update the name and address register (NAR) and associated monitoring833.04 Debt Recovery Monitor and recover outstanding rates and charges

Performance Measures Target 2014/2015Payments Paid Electronically 70%Debtors Collected within 30 Days 90%Return on Investment (ROI) Margin > 0.2% above 95%Rates Outstanding 3.5%Payroll Processes Completed Within Agreed Timeframe 90%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

830.01 Statutory Financial Reporting 337 101 4 10 141 592 0 592830.02 Creditor Payments 337 0 0 10 141 488 0 488830.99 Expenditure Internal Recovery 0 0 0 0 -1,080 -1,080 0 -1,080831.01 Financial Reporting - Expenditure 73 0 0 1 16 90 0 90831.02 Payroll Processing 220 0 0 3 47 270 0 270831.99 Payroll Internal Recovery 0 0 0 0 -570 -570 0 -570832.01 Financial Reporting - Revenue 131 0 0 2 57 190 0 190832.02 Accounts Receivable 131 0 0 8 57 196 -6 190832.03 Receipting/Banking/Investments 175 0 0 392 76 643 -165 478832.99 Revenue Internal Recovery 0 0 0 0 -776 -776 0 -776833.01 Levy Management 368 0 0 2,412 301 3,080 -3 3,077833.02 Issue Section 603 Certificates 26 0 0 3 21 51 -316 -265833.03 Name & Address Transfers 53 0 0 7 43 102 0 102833.04 Debt Recovery 79 0 0 10 64 154 -406 -253833.99 Rates Internal Recovery 0 0 0 0 -2,603 -2,603 0 -2,603

1,931 101 4 2,857 -4,065 828 -897 -69

Project Description $0003001 Inventory Damaged Goods 4Total 4


Principal Activity Executive Infrastructure Management

ActionNo.


520.08 Place Management Supervision Supervision of Parks & Gardens and Civil Infrastructure

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

520.08 Place Management Supervision 828 0 0 25 389 1,242 0 1,242520.99 Internal Recovery 0 0 0 0 -1,242 -1,242 0 -1,242

828 0 0 25 -853 0 0 0

Principal Activity Infrastructure Projects

ActionNo.


530.01 Capital Works Project Management

Manage and monitor the delivery of new and existing infrastructure as detailed in the Capital Works Program

Performance Measures Target 2014/2015Capital Works Completed on Time (Number of Jobs) 90%Capital Works Program Projects Completed (Dollar Terms) 90%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

530.01 Capital Works Project Management

293 0 0 52 691 1,035 0 1,035

530.99 Internal Recovery 0 0 0 0 -1,035 -1,035 0 -1,035293 0 0 52 -345 0 0 0


Principal Activity Workforce Strategy & Business Improvement

ActionNo.


240.01 Recruitment & Retention Implement initiatives to decrease time to fill vacancies240.02 HCC Financial Management Provide assistance to Hills Community Care in relation to financial

management and advice240.03 Workplace Safety Implement initiatives to decrease lost time injury frequency and achieve zero

harm workplace240.04 Employment Relations Provide managers with people management advice to assist achievement of

business outcomes240.05 Learning & Development Implement a program to provide relevant training and increase the hours of

training per employee240.06 Continuous Improvement Train staff in Continuous Improvement principles and Six Sigma tools to drive

organisational performance

Performance Measures Target 2014/2015Average Number of Days Lost to Absences (Ex) 7Days Lost due to Workplace Injuries 300Lost Time Injury Frequency Rate 11%Percentage of Staff Retained (Ex) 85%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

240.01 Recruitment & Retention 50 0 40 0 11 101 0 101240.02 HCC Financial Management 172 0 0 1 38 211 0 211240.03 Workplace Safety 103 0 69 1 23 196 0 196240.04 Employment Relations 419 5 0 3 94 521 0 521240.05 Learning & Development 456 0 0 1 42 500 0 500240.06 Continuous Improvement 180 0 0 1 40 222 0 222240.99 Internal Recovery 0 0 0 0 -1,750 -1,750 0 -1,750

1,380 5 109 8 -1,502 0 0 0

Project Description $0003001 Recognition Scheme Expenses 403002 Risk Mngt - OHS 69Total 109


Principal Activity Information Technology

ActionNo.


820.01 Customer Service & IT PM Provide support and technical advice to IT, Library and Customer Service821.01 IT Infrastructure Implement initiatives to provide infrastructure and maintain security

procedures to support Council's IT needs821.02 Application Support Implement initiatives to align Council's information and technology

applications with industry direction and business needs

Performance Measures Target 2014/2015Completed IT Incidents within 2 Days (Ex) 60%% Customer Enquiries Resolved at the Helpdesk Compared to Total Number of Calls to the Helpdesk (Ex)

62%

Number of Unscheduled Corporate System Outages 7Organisation Satisfaction with IT 83%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

820.01 Customer Serv & IT PM 219 0 0 2 100 321 0 321820.99 Customer Serv & IT PM Internal

Recovery0 0 0 0 -321 -321 0 -321

821.01 IT Infrastructure 837 234 54 1,071 186 2,383 0 2,383821.02 Application Support 837 1,168 180 37 186 2,408 0 2,408821.99 IT Internal Recovery 0 0 0 0 -4,954 -4,954 0 -4,954

1,893 1,402 234 1,110 -4,803 -164 0 -164

Project Description $0003001 IT Minor Expenses 543002 Business Requirement 1633003 Online Demographic System 17Total 234

Principal Activity Land & Spatial Information

ActionNo.


251.01 Property Addressing Allocate property house numbers and name streets and suburbs. Improve online self service facilities via the web

251.02 Provide Maps Provide customised maps. Provide online interactive map services via the web to our customers

251.03 Sub Division Updates Capture and update land information data. Improve property data accuracy to provide complete information to our customers

Performance Measures Target 2014/2015Subdivision Updates Completed in 1.5 Days 75%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

251.01 Property Addressing 103 0 0 2 20 125 0 125251.02 Provide Maps 225 0 0 4 44 273 -1 272251.03 Sub Division Updates 141 0 0 3 27 171 0 171251.99 Internal Recovery 0 0 0 0 -568 -568 0 -568

468 0 0 9 -477 1 -1 0


Principal Activity Executive Services

ActionNo.


130.01 Coordinate Exec Services & Council Meetings

Provide support services to Council and the organisation and produce business papers and minutes

131.01 Councillors Expenses To provide leadership services to the community in carrying out their duties as elected representatives and to provide overall management and directions and effective utilisation of resources of Council

Performance Measures Target 2014/2015Average Time (Hrs) to Distribute Minutes to Group 48Average Number of Business Days Taken to Process Formal GIPA Applications 4

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

130.01 Coordinate Exec Services & Council Meetings

403 0 0 28 267 698 -1 696

130.99 Exec Services Internal Recovery 0 0 0 0 -696 -696 0 -696131.01 Councillors Expenses 0 10 16 609 26 662 0 662

403 10 16 638 -404 663 -1 662

Project Description $0003001 Councillors' Information Brochure 16Total 16

Principal Activity Customer Service

ActionNo.


823.02 Reception Greeting and reception for customers, visitors and deliveries at Council's Administration Centre

823.04 Duty Development Service Specialist preliminary advice for development enquiries and lodgement823.05 Face to Face Customer Service Customer Services delivered across the Counter at Council's Administration

Centre823.06 Telephone Customer Service Customer Services delivered over the phone through Council's Contact

Centre

Performance Measures Target 2014/2015Abandoned Calls to Received Calls (Council Customer Services) 5%Enquiries Resolved at First Point of Contact (Ex) 80%% of Customers that reach a Contact Centre Officer in 20 seconds after being in the queue 80%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

823.02 Reception 98 0 0 1 32 131 0 131823.04 Duty Development Service 158 0 0 2 52 212 0 212823.05 Face to Face Customer Service 289 0 0 4 95 388 -1 387823.06 Telephone Customer Service 962 0 0 13 315 1,289 0 1,289823.99 Internal Recovery 0 0 0 0 -2,019 -2,019 0 -2,019

1,507 0 0 20 -1,526 1 -1 0


Principal Activity Legal Services

ActionNo.


310.01 Manage Court Matters File management of litigation matters kept in-house and administration of matters referred to external solicitors

310.02 Undertake Litigation Keep litigation in - house and manage external matters310.03 Perform Legal Research and

Provide AdviceProvide legal research and advice on Council matters

Performance Measures Target 2014/2015Land & Environment Litigation Matters In-House (Ex) 60%Legal Advice Provided within 14 Days of Instructions 90%Local Court Prosecutions Commenced within 14 days of Instructions 81%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

310.01 Manage Court Matters 128 0 0 7 48 184 0 184310.02 Undertake Litigation 385 0 0 21 145 552 -54 498310.03 Perform Legal Research and

Provide Advice128 0 72 7 48 256 0 256

310.99 Internal Recovery 0 0 0 0 -937 -937 0 -937642 0 72 36 -695 54 -54 0

Project Description $0003001 Legal Set Up 72Total 72

Principal Activity Information Management

ActionNo.


810.01 Mail Processing Sort and distribute council mail810.02 Process Documents Electronically The processing of all forms of documents into the Electronic Document

Management System and electronically routing to relevant officers for action and information

Performance Measures Target 2014/2015Documents Registered within 24 hours of Being Scanned 80%Overdue Correspondence across Organisation 5%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

810.01 Mail Processing 227 5 0 112 115 459 0 459810.02 Process Documents Electronically 340 0 44 7 173 564 0 564810.99 Internal Recovery 0 0 0 0 -1,023 -1,023 0 -1,023

567 5 44 119 -735 0 0 0

Project Description $0003001 GRR Storage 333003 Scanning Historic Data 11Total 44


Principal Activity Internal Audit & Risk Management

ActionNo.


120.01 Risk Management Implement the Risk Management Strategy and Annual Risk Management Plan, and manage Council's insurance portfolio

120.02 Internal Audits Implement the Internal Audit Strategic Plan and Annual Internal Audit Program adopted by the Audit Committee

Performance Measures Target 2014/2015Audits Completed in Annual Audit Program 90%Implemented Annual Risk Management Plan 90%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

120.01 Risk Management 116 0 156 2 23 297 0 297120.02 Internal Audits 174 0 24 11 35 243 0 243

289 0 180 12 58 540 0 540

Project Description $0003001 Excess Vehicles 433002 Excess Public Liabilties 1133003 Int Auditor Co-Sourcing 24Total 180

Principal Activity Communications & Marketing

ActionNo.


231.01 Reports & Publications Engage the community and promote Council programs, services and activities through well presented and branded promotional materials that are accessible to different people groups in the Shire

231.02 Public Relations Proactively inform residents of Council's activities and services through targeted campaigns and promotional activities

231.03 Media Relations Provide information to the media through media releases, responding to media enquiries and media campaigns, maintain media relationships

231.04 Web Site Management Maintain a professional website presence that provides access to Council information for all sectors of the community

231.05 Printing Provide a multi-purpose printing service to Council operations and community groups

Performance Measures Target 2014/2015% Customer Satisfied with Council Website 75%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

231.01 Reports & Publications 162 0 0 6 40 208 0 208231.02 Public Relations 54 0 45 2 13 114 0 114231.03 Media Relations 108 0 115 4 27 253 0 253231.04 Web Site mgmt 108 0 0 4 27 139 0 139231.05 Printing 108 0 97 4 27 236 0 236

540 0 257 19 134 950 0 950

Project Description $0003001 Publications 1153003 Public Relations 453012 Printing Materials Stationery 97Total 257


Principal Activity Fleet Management

ActionNo.


551.01 Minor Plant Carry out maintenance including repairs and inspections to all Council fleet552.01 Motor Vehicle Carry out maintenance including repairs and inspections to all Council fleet553.01 SES Plant Carry out maintenance including repairs and inspections to all Council fleet554.01 Bushfire Plant Carry out maintenance including repairs and inspections to all Council fleet555.01 Hills Community Care Plant Carry out maintenance including repairs and inspections to all Council fleet556.01 Major Plant Carry out maintenance including repairs and inspections to all Council fleet

Performance Measures Target 2014/2015Hours of Major Plant Utilised 38,100

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

551.01 Minor Plant 69 55 0 76 35 235 0 235551.99 Minor Plant Internal Recovery 0 0 0 0 -235 -235 0 -235552.01 Motor Vehicle 248 518 0 191 114 1,072 -361 710552.99 Motor Vehicles Internal Recovery 0 0 0 0 -1,402 -1,402 0 -1,402553.01 SES Plant 13 25 0 3 14 55 0 55553.99 SES Plant Internal Recovery 0 0 0 0 -55 -55 0 -55554.01 Bushfire Plant 93 105 0 15 14 226 0 226554.99 Bushfire Plant Internal Recovery 0 0 0 0 -226 -226 0 -226555.01 Hills Community Care Plant 21 117 0 16 0 154 0 154555.99 HCC Plant Internal Recovery 0 0 0 0 -154 -154 0 -154556.01 Major Plant 402 1,129 0 244 812 2,587 -57 2,530556.99 Major Plant Internal Recovery 0 0 0 0 -3,706 -3,706 0 -3,706

847 1,948 0 545 -4,790 -1,450 -418 -1,868

Principal Activity Supply Management

ActionNo.


140.02 Procurement Management Source suppliers and maintain catalogues for provision of goods and services to Council

Performance Measures Target 2014/2015Contract Renewals on Time 100%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

140.02 Procurement Management 293 20 0 336 99 748 0 748140.99 Supply Management Internal

Recovery0 0 0 0 -748 -748 0 -748

293 20 0 336 -649 0 0 0


Principal Activity Maintenance Services

ActionNo.


550.01 Manage Ward Depots Manage council's satellite depots and provide support to civil, roads, parksand buildings

550.03 Provide Customer Service Purchase and manage emergency response systems550.04 Plant Asset Management Coordinate the purchase and disposal of Plant items and equipment

Performance Measures Target 2014/2015Stock Turnover (Ex) 100%Stocktake Variance (Ex) 2%% Customer Requests Completed on Time - Maintenance Services 85%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

550.01 Manage Ward Depots 346 0 0 17 221 584 0 584550.03 Provide Customer Service 273 0 0 14 174 461 0 461550.04 Plant Asset Management 191 0 0 10 122 323 0 323550.99 Plant Asset Mgmt Internal

Recovery0 0 0 0 -1,369 -1,369 0 -1,369

811 0 0 41 -852 0 0 0


Vibrant Communities

Challenges for Tomorrow Where Are We Now?Council is committed to doing everything it can to deliver the outcomes of Hills Future.

In 2012/2013 $1.5M was spent on parks ensuring they are attractive, safe and well maintained. A further $10M was spent on land acquisitons to enable Coucil to provide a variety of recreational and leisure activities and to support active lifestyles, particularly in the expanding Kellyville area.

Council is facilitating a connected and supported community with access to a range of services and facilities that contribute to health and wellbeing. We provide quality, cost effective long day care services and services for the frail aged through Hills Community Care.

• Undertake business gap analysis and scoping of leisure precinct around the Showground

• Develop Recreational Strategy

• Commence community engagement program, stakeholder consultation re Sydney Hills Station Sporting Precinct with Government, potential partners, 355 Committee, Agricultural Society and sporting groups


Principal Activity Asset Planning

ActionNo.


221.01 Parks Strategic Asset Management

Plan, forecast, develop and monitor community assets and asset management system and plans

221.02 Buildings Strategic Asset Management


221.04 Traffic Strategic Asset Management


221.05 Development Application Advice (Part Files)

Assessment and providing advice on development applications

Performance Measures Target 2014/2015Buildings Rated in a Satisfactory Condition 60%Park Assets Rated in a Satisfactory Condition 75%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

221.01 Parks Strategic Asset Management

386 0 0 5 165 556 0 556

221.02 Buildings Strategic Asset Management

193 0 0 3 82 278 0 278

221.04 Traffic Strategic Asset Management

193 0 87 3 82 365 -328 37

221.05 Development Application Advice (Part Files)

193 0 0 3 82 278 0 278

965 0 87 13 411 1,476 -328 1,148

Project Description $0003001 Promotion of Cycleway Facilities 23002 U Turn the Wheel Program 443003 Road Safety projects 41Total 87


Principal Activity Parks & Gardens

ActionNo.


570.01 Schedule & Supervise Work Prepare daily works schedules for works teams and supervise contract labour572.01 Local Park Deliver services to maintain Council's local parks572.02 Neighbourhood Park Deliver services to maintain Council's neighbourhood parks572.03 District Park Deliver services to maintain Council's district parks572.04 Operational Land Manage and maintain Council's operational land to encourage community use572.05 Community Nursery Manage and maintain Council's Community Nursery572.06 Amenities Manage and maintain Council's amenities to meet community expectations572.07 Streetscape Maintain Council's streetscapes to meet community expectations572.08 Laneways Maintain Council's laneways575.01 Parks Bushland Maintenance

GrantRural Fire service grant to mitigate fire hazards

Performance Measures Target 2014/2015Gardens Rated in a Satisfactory Condition 80%Playgrounds Rated in a Satisfactory Condition 80%Playing Fields Rated in a Satisfactory Condition 80%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

570.01 Schedule & Supervise Work 727 0 0 112 2,065 2,904 0 2,904572.01 Local Park 1,424 652 0 281 643 3,000 0 3,000572.02 Neighbourhood Park 732 336 0 144 330 1,543 0 1,543572.03 District Park 1,017 466 0 201 459 2,143 0 2,143572.04 Operational Land 41 19 0 8 18 86 0 86572.05 Community Nursery 0 0 0 6 0 6 0 6572.06 Amenities 0 0 0 8 0 9 0 9572.07 Streetscape 651 297 0 114 294 1,356 0 1,356572.08 Laneways 203 93 0 40 92 429 0 429575.01 Parks Bushland Maintenance

Grant0 0 0 0 0 0 -425 -425

4,796 1,864 0 915 3,901 11,475 -425 11,050


Principal Activity Community Buildings

ActionNo.


580.01 Manage Community Buildings Maintain Community Buildings580.02 Council Operational Building Maintain Operations Centre Buildings580.03 Community Centre Maintain Community Facilities 580.04 Aged & Disability Service

FacilitiesMaintain Aged & Disabled Facilities Buildings

580.05 Library Facilities Maintain Library Facilities Buildings580.06 Child Care & Pre - School Maintain Child Care & Pre - School Facility Buildings580.07 Amenities & Sports Facilities Maintain Amenities & Sports Facility Buildings580.08 Rural Fire Station Maintain Rural Fire Station Buildings580.09 Rented Properties Maintain Rented Property Buildings580.11 Swimming Pool Maintain Swimming Facility

Performance Measures Target 2014/2015Customer Requests Completed on Time (Buildings Infrastructure Maintenance) 90%Maintenance Contracts Renewed on Time 100%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

580.01 Manage Community Buildings 521 0 0 155 253 929 0 929580.02 Council Operational Building 0 973 0 319 0 1,292 0 1,292580.03 Community Centre 0 779 0 255 0 1,034 0 1,034580.04 Aged & Disability Services

Facilities0 195 0 64 0 258 0 258

580.05 Library Facilities 0 584 0 191 0 775 0 775580.06 Child Care & Baby Health

Facilities0 389 0 127 0 517 0 517

580.07 Amenities & Sports Facilities 0 389 0 127 0 517 0 517580.08 Rural Fire Station 0 195 0 64 0 258 0 258580.09 Rented Properties 0 195 0 64 0 258 0 258580.11 Swimming Pool 0 195 0 64 0 258 0 258580.99 Internal Recovery 0 0 0 0 -8,874 -8,874 0 -8,874

521 3,894 0 1,429 -8,621 -2,777 0 -2,777


Principal Activity Library Services

ActionNo.


822.01 Library - Lending Services Provide high quality lending service822.02 Library -

Activities/Programs/CoursesEncourage community participation in a diverse program of activities that target a range of ages and cultures and support life long learning opportunities

822.03 Library - Information Services & Resources

Provide access to a wide range of multimedia information resources to support general and educational needs

822.04 Library - Council Services Provide community access to the full range of Council Services including payments, applications and information

822.05 Library - A Place to Study & Read Provide safe, welcoming spaces that support the recreational and study needs of the community

Performance Measures Target 2014/2015Customer Satisfaction - Collection Services (Library Services) (Ex) 80%Loans per Capita % > than NSW Average (Library Services) 10%Loans Processed per Staff Member % > than NSW Average (Library Services) 50%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

822.01 Lending Services 1,737 15 127 344 1,097 3,320 -561 2,758822.02 Activities/Programs/Courses 347 3 36 69 219 674 -53 621822.03 Information Services & Resources 869 7 45 172 549 1,641 0 1,641822.04 Council Services 347 3 0 69 219 639 0 639822.05 A Place to Study & Read 174 1 0 34 110 319 0 319

3,475 30 207 687 2,195 6,594 -614 5,979

Project Description $0003001 Promotional Activities 263002 Bookcovers 913003 Holiday Activities 113004 Serials and Newspapers 303005 Library Online Database 213006 Customer Printing Expenses 123010 Oral History Project 16Total 207


Principal Activity Children's Services

ActionNo.


340.01 Manage Child Care Centres Develop Council's six long day care centres to sustainable outcomes and develop service performance to high quality industry standards

341.01 Balcombe Heights Child Care Centres

Manage Balcombe Heights Childcare Centre to sustain high quality services

342.01 Castle Glen Child Care Centres Manage Castle Glen Childcare Centre to sustain high quality services343.01 Ellerman Child Care Centres Manage Ellerman Childcare Centre to sustain high quality services344.01 Eurambie Park Child Care

CentresManage Eurambie Heights Childcare Centre to sustain high quality services

345.01 Excelsior Ave Child Care Centres Manage Excelsior Ave Childcare Centre to sustain high quality services346.01 North Rocks Child Care Centres Manage North Rocks Childcare Centre to sustain high quality services

Performance Measures Target 2014/2015% Debt Recovery 2%Occupancy Ratio (CCC) 80%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

340.01 Manage Child Care Centres 286 0 0 60 230 576 0 576340.99 Manage Child Care Centres

Internal Recovery0 0 0 0 -119 -119 0 -119

341.01 Balcombe Heights Child Care Centres

600 111 0 21 16 748 -875 -127

342.01 Castle Glen Child Care Centres 582 111 0 23 16 732 -863 -131343.01 Ellerman Child Care Centres 515 121 0 28 16 681 -730 -49344.01 Eurambie Park Child Care

Centres637 107 0 22 16 782 -855 -73

345.01 Excelsior Ave Child Care Centres 634 74 0 26 16 751 -877 -126346.01 North Rocks Child Care Centres 824 131 0 24 16 995 -1,152 -157

4,078 654 0 204 209 5,145 -5,352 -207


Principal Activity Community Services

ActionNo.


840.01 Venue Management Development of agreed Facility Plans with community and 355 Committees; identification, monitoring and resolution of customer service requests; inspections of allocated venues/facilities; input into the Demand Asset Plan and Capital Works Program to determine infrastructure priorities

840.02 Cemetery Coordinate the operations of Castle Hill Cemetery840.03 Community Engagement Consultations relevant to community issues and planning needs for Strategic

Community Plan; Sports Forums; seasonal handover of sporting facilities; referral and advice; negotiations with stakeholders

840.04 Pensioner Subsidy Pensioner subsidy provided on rates840.06 Grants and Donations Grants and Donations which provides financial assistance for community

programs and events

Performance Measures Target 2014/2015Customer Satisfaction with Community Engagement 85%% Council Volunteer Satisfaction in Interaction with Council 85%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

840.01 Venue Management 418 0 0 12 1,149 1,579 0 1,579840.02 Cemetery 15 0 14 0 12 41 -1,050 -1,009840.03 Community Engagement 164 0 275 5 127 571 -117 454840.04 Pensioner Subsidy 0 0 0 0 1,818 1,818 -1,000 818840.06 Donations 0 0 0 195 0 195 0 195

598 0 289 211 3,106 4,204 -2,167 2,037

Project Description $0003001 Engagement Strategies 373004 Migrant Resource Centre Cont 96/97 363005 Comm Dev Projects 213006 School Holiday Proj & Act 163008 Youth Projects 523009 Volunteer Recogn Event 593010 New Youth Council 213011 Grant for Western Sydney 143013 Plaques for Cemeteries 143020 Hills District Historical Society 133024 Service Charges 5Total 289


Principal Activity Community Facilities Hire

ActionNo.


842.01 Manage & Hire Council Facilities Effectively manage Council facility bookings and initiate strategies that will increase utilisation

842.02 Manage Parks & Club Bookings Effectively manage Parks and club bookings and initiate strategies that will increase utilisation

842.03 Manage Tennis Venues Effectively manage Tennis venue bookings and initiate strategies that will increase utilisation

842.04 Manage Major Venues Effectively manage Major venue bookings and initiate strategies that will increase utilisation

Performance Measures Target 2014/2015Customer Satisfaction with Facility / Venue Hire 85%Utilisation of Council Managed Facilities 75%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

842.01 Manage & Hire Council Facilities 519 37 45 233 3,105 3,940 -2,101 1,839842.02 Parks & Club Bookings 6 0 0 0 33 39 -166 -127842.03 Tennis Venues 6 0 55 0 33 94 -258 -163842.04 Manage Major Venues 28 0 0 1 167 196 -24 172

559 37 100 235 3,338 4,269 -2,548 1,721

Project Description $0003003 Community Facility Upgrade 453005 Tennis Venues 55Total 100


Principal Activity Civic Events

ActionNo.


841.01 Australia Day Develop, market and implement vibrant activities that create opportunities for community interaction and visitor attraction

841.02 Orange Blossom Festival Develop, market and implement vibrant activities that create opportunities for community interaction and visitor attraction

841.03 Civic Receptions Plan and coordinate any Council function of a Civic nature841.04 Design Awards Plan and coordinate the annual Hills Building & Design Awards recognising

excellence in the local building industry841.05 Other Events Develop, market and implement vibrant activities that create opportunities for

community interaction and visitor attraction841.06 Signature Events Develop, market and implement vibrant activities that create opportunities for

community interaction and visitor attraction841.07 Community Events Assistance Provide subsidy to Community run events841.08 Citizenship To coordinate the planning and conduct of Citizenship ceremonies in

accordance with the requirements of the Australian Citizenship Act 1948841.09 Castle Hill Main Street Events Develop, market and implement vibrant activities that create opportunities for

community interaction and visitor attraction

Performance Measures Target 2014/2015Customer Satisfaction - Community Events 42%Customer Satisfaction - Signature Events 85%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

841.01 Australia Day 106 0 82 1 56 245 -36 209841.02 Orange Blossom Festival 19 0 144 0 10 174 -35 139841.03 Civic Receptions 38 0 76 0 20 135 0 135841.04 Design Awards 10 0 100 0 5 115 -100 15841.05 Other Events 58 0 68 1 30 156 0 156841.06 Signature Events 115 0 277 1 61 455 -121 333841.07 Community Events Assistance 19 0 0 0 10 30 0 30841.08 Citizenship 19 0 31 0 10 60 0 60841.09 Castle Hill Main Street Events 0 0 492 0 0 492 0 492

384 0 1,270 4 203 1,862 -292 1,570

Project Description $0003001 Design Awards 1003002 Australia Day 823003 Civic Receptions 253007 Community Coctail Party 513009 Bella Vista Open Day 123010 Balcombe Heights Open Day 93011 Signature Events 277

3017 Heritage Week 123019 Citizenship 243020 School Citizenships 63021 Senior Citizens Luncheon etc 103022 Events Calendar 253024 Consolidate Orange Blossom Festival Program 1443025 Pop Up Markets 393026 Banner & Christmas Program Main Street 1223027 Expanded Main Street Program 2623028 Anzac Centenary 70Total 1,270


Principal Activity Fire Control

ActionNo.


510.01 Coordinate Emergency Services Provide effective response to emergency incidents in a safe and timely manner

511.01 SES Operations Facilitate and support the operations and activities of The Hills Shire State Emergency Service Unit

Performance Measures Target 2014/2015High Priority Hazards against Reduction Plans (Ex) 75%Satisfaction Level of Volunteers (RFS) (Ex) 85%Satisfaction Rating of All Training Courses (RFS) (Ex) 90%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

510.01 Coordinate Emergency Services 0 0 222 2,408 509 3,138 -470 2,668511.01 SES Operations 0 0 21 271 71 364 -45 319

0 0 243 2,679 580 3,502 -515 2,987

Project Description $0003001 RFS Ops & Volunteer Support 963001 SES Operations 153002 Emergency Management 33002 RFS Learning & Development 253003 Disaster Mgt Comm Awareness 33003 RFS Brigade 363004 RFS Community Safety 65Total 243


Principal Activity HCC Administration

ActionNo.


350.01 HCC Admin Manage Hills Community Care to deliver quality services to frail and aged people in the community

351.01 HCC Admin and Home Services PM

Provide Admin and Home Services to frail and aged people in the community

361.01 HCC Community Transport Provide Community Transport assistance to frail and aged people in the community

362.01 HCC Food Services Provide Food Services to frail and aged people in the community363.01 HCC Transport and Respite PM Provide Transport and Respite Services to frail and aged people in the

community371.01 HCC Home Modifications &

MaintenanceProvide Home Modification Services to frail and aged people in the community

372.01 HCC Lawns Provide Lawn Services to frail and aged people in the community373.01 HCC Domestic Assistance Provide Domestic Assistance for frail and aged people in the community381.01 HCC Dementia Centre Based Deliver centre based programs to support people in the community with

dementia382.01 HCC Dementia In House Deliver home based services to support people in the community with

dementia383.01 HCC Working Carers Provide support for carers of frail and aged people in the community384.01 HCC Respite Mental Health Provide mental health respite services392.01 HCC SDC & CALD PM Provide Social day care and CALD program services to aged people in the

community

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

350.01 HCC Admin 417 0 8 75 556 1,056 -217 839350.99 HCC Admin Recovery 0 0 0 0 -839 -839 0 -839351.01 HCC Admin and Home Services

PM132 0 0 0 0 132 0 132

351.99 HCC Admin and Home Services PM Internal Recovery

0 0 0 0 -132 -132 0 -132

361.01 HCC Community Transport 815 5 42 99 632 1,593 -923 670361.99 HCC Community Transport

Recovery0 0 0 0 -767 -767 0 -767

362.01 HCC Food Services 212 291 0 48 117 669 -582 87362.99 HCC Food Services Recovery 0 0 0 0 -87 -87 0 -87363.01 HCC Transp and Respite PM 121 0 0 0 8 130 0 130363.99 HCC Transp and Respite PM

Internal Recovery0 0 0 0 -130 -130 0 -130

371.01 HCC Home Modifications & Maint 175 303 0 3 116 598 -621 -23372.01 HCC Lawns 184 703 0 1 119 1,007 -1,007 0373.01 HCC Domestic Assistance 66 383 0 0 53 502 -502 0381.01 HCC Dementia Centre Based 905 17 176 14 845 1,958 -1,958 0382.01 HCC Dementia In House 284 298 0 1 171 754 -754 0383.01 HCC Working Carers 2 55 0 1 97 155 -155 0384.01 HCC Respite Mental Health 155 108 1 10 56 331 -331 0392.01 HCC SDC & CALD PM 89 0 0 0 8 97 0 97392.99 HCC SDC & CALD PM Internal

Recovery0 0 0 0 -97 -97 0 -97

3,557 2,165 227 253 727 6,929 -7,049 -121

Project Description $0003001 HCT Program Activity Cost 423001 HDCB Prog Activity Costs 1763001 HRMH Prog Activity Costs 1

Performance Measures Target 2014/2015% Funded Targets Met by Program 85%

3002 HCC Annual Dinner 8Total 227


Principal Activity Environmental Health Services

ActionNo.


731.01 Environment & Health Regulation Provide advice to the community and Council regarding environmental matters

731.02 Approvals, Licensing & Registration

Assess applications and to monitor premises where the health of residents could be affected and for conformity with Council policies and State and Federal legislation to health & environment

731.03 Regulatory Inspections Monitor the state of air, noise and water quality and take steps to remedy undesirable conditions and put in place preventative measures

731.04 Development & Subdivision Advice (PFs)

To provide timely and accurate advice to development assessment team

Performance Measures Target 2014/2015Registered Food Premises Inspected in 12 Months (Env Health Services) 100%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

731.01 Environment & Health Regulation 95 0 43 2 60 199 -73 126731.02 Approvals, Licensing &

Registration286 0 0 5 179 470 -383 87

731.03 Regulatory Inspections 286 0 0 5 179 470 0 470731.04 Development & Subdivision

Advice (PFs)286 0 0 5 179 470 0 470

954 0 43 17 597 1,610 -456 1,154

Project Description $0003001 Environmental Testing 273002 Water Monitoring & Clean 103003 Large Spill Response Clean Up 6Total 43


Principal Activity Development Monitoring

ActionNo.


732.01 Swimming Pool Inspections Carry out inspections of premises and require upgrading of swimming pool fencing in accordance with the Swimming Pool Act 1992

732.02 Investigation / Enforcement / Monitoring

Investigation of complaints of unauthorised building works or complaints relating to enforcement of conditions of consent

732.04 Building Certificates Building Certificate Processing732.05 Fire Safety Monitoring Carry out inspections of premises and to ensure compliance with Fire safety

regulations732.06 Land Use Enforcement Investigation of complaints of unauthorised land use, illegal landfilling,

bushland clearing, and complaints relating to enforcement of conditions of consent

Performance Measures Target 2014/2015Gross Days to Determine Building Certificate Applications 40Number of Fire Safety Inspections per Month (Ex) 70Number of Swimming Pool Safety Inspections per Month 130

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

732.01 Swimming Pool Inspections 249 0 0 5 124 378 -102 276732.02 Investigation / Enforcement /

Monitoring374 10 0 7 186 577 -77 501

732.04 Building Certificates 187 0 0 4 93 284 -126 158732.05 Fire Safety Monitoring 187 0 0 4 93 284 -49 235732.06 Land Use Enforcement 249 0 0 5 124 378 0 378

1,247 10 0 24 620 1,901 -354 1,547

Principal Activity Compliance

ActionNo.


733.01 Animal Management Administer, maintain and enforce registration requirements for companion animals and act on other animal matters

733.02 Education, Infringements & Enforcement

Monitor environmental, parking and transport matters authorised use and issue orders on unauthorised use

733.04 Investigations & Defect Identification

Undertake routine inspections of infrastructure assets for basic defects and report on defects

Performance Measures Target 2014/2015Customer Requests - Investigation of Abandoned Vehicles within 3 days 80%Customer Requests - Investigation of Animal Nuisances within 5 days 80%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

733.01 Animal Management 321 0 0 70 226 617 -65 551733.02 Education, Infringements &

Enforcements264 0 0 57 186 507 -717 -210

733.04 Investigations & Defect Identification

128 10 0 28 91 257 0 257

713 10 0 154 503 1,381 -782 599


Challenges for Tomorrow Where Are We Now?

Balanced Urban Growth

Council is committed to doing everything it can to deliver the outcomes of Hills Future.

We are working on safe, convenient and accessible transport options that enable movement through and within our Shire with $9.5M spent on roads, including 5.7km of new roads in 2012/2013.

Responsible planning facilitates a desirable living environment and meets growth targets.

• Improving our transport links in the Shire.• Providing sustainable dwelling and

employment growth that balances the needs of the economy, community and environment.

• Our involvement with the NSW Government in delivering the North West Rail.

• Develop strategy to change former HCC site into development site re Baulkham Hills Town Centre

• Investigate commuter car parking incentives for development sites for M2 bus route.

• Conduct feasibility study for traffic modelling on Baulkham Hills Town Centre grade separation between Windsor Road and Old Northern Road/Seven Hills Road to submit to RMS


Principal Activity Forward Planning

ActionNo.


250.01 Local Strategy & Policy Development

Carry out research and undertake planning studies which provide supporting information for strategic planning decision making. To implement planning policy at a local scale which reflects State and Commonwealth legislative direction

250.02 LEP & DCP Develop, monitor and maintain Council's planning instruments and ensure these plans reflect strategic planning direction and Council's statutory responsibilities. Provide correct and timely advice on planning matters including heritage

250.03 Contributions Planning Incorporate appropriate level of facilities and infrastructure to accommodate development and to monitor and manage developer contributions and related financial systems

250.04 Release Area Planning Plan and implement urban release areas as identified by Local and State Government, provide planning advice and direction in the development of current release areas

250.05 Planning Certificates Provide planning information through the issue of accurate planning certificates pursuant to Section 149 of the Environment Planning Act 1979

250.06 Planning Proposals Assess and process applications for amendments to the Shire Local Environmental Plan

250.07 Development Advice (Part Files) Assessment and providing advice on development applications

Performance Measures Target 2014/2015Re-zoning Applications to Council in 12 Weeks 90%Section 149 Applications Processed within 4 Days 70%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

250.01 Local Strategy & Policy Development

191 16 65 3 162 438 0 438

250.02 LEP & DCP 452 22 0 7 384 864 0 864250.03 Contributions Planning 295 51 0 5 251 602 0 602250.04 Release Area Planning 156 8 0 2 133 300 0 300250.05 Planning Certificates 191 21 0 3 162 377 -461 -84250.06 Planning Proposals 243 9 0 5 207 464 -51 412250.07 Development Advice (Part Files) 208 0 0 3 177 388 0 388

1,737 127 65 29 1,475 3,433 -512 2,921

Project Description $0003002 Heritage Funding 303003 Contribute Funding for the Convict Trail 53015 Develop Car Parking Policy for Centres 30Total 65


Principal Activity Infrastructure & Transport Planning

ActionNo.


220.01 Infrastructure Planning Control traffic speeds, volume and vehicle classification on designated roads and sub arterial network

220.02 Street Lighting Provide street lighting to The Hills Shire Council222.02 Asset Systems & Administration Maintain asset database222.03 Roads Strategic Asset

ManagementPlan, forecast, develop and monitor road and pathway assets and prepare and review asset management plans for road and pathway infrastructure

Performance Measures Target 2014/2015Footpaths Rated in a Satisfactory Condition 90%Road Assets Rated in a Satisfactory Condition 85%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

220.01 Infrastructure Planning 262 10 0 57 163 492 0 492220.02 Street Lighting 0 0 26 3,495 0 3,521 -277 3,243222.02 Asset Systems & Administration 237 0 0 2 90 330 0 330222.03 Roads Strategic Asset

Management356 0 0 4 135 495 0 495

855 10 26 3,558 388 4,837 -277 4,559

Project Description $0003006 Light Years Ahead CEEP Project 26Total 26


Principal Activity Civil Maintenance

ActionNo.


560.01 Road Maintenance Supervision Supervise Road maintenance activities560.02 Urban Sealed - Local Roads Maintain Council's urban sealed local roads560.03 Urban Sealed - Regional Roads Maintain Council's urban sealed regional roads560.04 Rural Sealed - Local Road Maintain Council's rural sealed local roads560.05 Rural Sealed - Regional Road Maintain Council's rural sealed regional roads560.06 Rural Unsealed - Local Road Maintain Council's rural unsealed local roads560.07 Be-Tidy Bins Empty litter bins in streets and parks, and collect roadside waste560.08 Rural Unsealed - Regional Rd Maintain Council's rural unsealed regional roads560.09 Urban Sealed - State Road Maintain Council's urban sealed state roads560.10 Rural Sealed - State Road Maintain Council's rural sealed state roads560.11 Car Parks Maintain Council's Car parks560.12 Ferry Contribution to the Lower Portland Ferry560.17 Restorations Management of the process for restoring damage to community assets

resulting from works undertaken by utility authorities and others

Performance Measures Target 2014/2015Investigations Carried Out by Agreed Time 90Average Time Taken to Clean Pits/Pipes 7 DaysAverage Time Taken to Repair Potholes 3 Days

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

560.01 Road Maintenance Supervision 578 0 0 58 2,055 2,690 -891 1,799560.02 Urban Sealed - Local Roads 781 712 0 0 96 1,590 0 1,590560.03 Urban Sealed - Regional Roads 154 140 0 0 72 367 0 367560.04 Rural Sealed - Local Road 1,215 1,108 0 0 570 2,894 0 2,894560.05 Rural Sealed - Regional Road 489 446 0 0 229 1,165 0 1,165560.06 Rural Unsealed - Local Road 644 587 0 0 302 1,533 0 1,533560.07 Be-Tidy Bins 258 235 0 0 121 613 0 613560.08 Rural Unsealed - Regional Rd 171 156 0 0 80 408 0 408560.09 Urban Sealed - State Road 79 72 0 0 37 188 0 188560.10 Rural Sealed - State Road 79 72 0 0 37 188 0 188560.11 Car Parks 79 72 0 0 37 188 0 188560.12 Ferry 0 0 0 329 0 329 0 329560.17 Restorations 0 161 32 1 320 514 -278 236

4,528 3,762 32 388 3,957 12,667 -1,169 11,498

Project Description $0003001 Projects Restorations 32Total 32


Principal Activity Development Assessment Services

ActionNo.


710.01 DA Approvals Determine applications in accordance with the Environmental Planning & Assessment Act 1979, Environmental Planning & Assess Regulation and the Building Code of Australia

710.02 Customer Service Advice Provide accurate information on a range of development related issues to customers either face to face, via telephone or in writing

710.03 Pre lodgement / Planning Enquiries / Duty Planning

To assist customers including residents, applicants and external authorities by providing advice on development matters

710.04 Development Advice (Part Files) Provide accurate information on a range of development related issues to internal customers

710.05 Legal Costs Development Control Legal costs development assessment and control

Performance Measures Target 2014/2015% of DA's Determined within 40 days (less STC days) 80%Gross Number of Days Taken to Determine a Development Application (median) 50

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

710.01 DA Approvals 1,812 0 0 92 1,933 3,837 -1,851 1,987710.02 Customer Service Advice 149 0 0 8 159 316 0 316710.03 Pre lodgement / Planning

Enquiries / Duty Planning85 0 0 4 91 181 -84 97

710.04 Development Advice (Part Files) 85 0 0 4 91 181 0 181710.05 Legal Costs Development Control 0 707 0 0 0 707 0 707

2,132 707 0 109 2,274 5,222 -1,934 3,288

Principal Activity Subdivision & Development Certification

ActionNo.


720.01 Subdivision DA, CC, Linen Assessment and determination of development applications for subdivision, construction certificates for subdivision work, conducting critical stage inspections as subdivision work progresses, and issuing subdivision certificates (linen plans) at completion of subdivision work

720.02 Certification Building Work Assessing and determining complying development and construction certificate applications for building work, conducting critical stage inspections during building work and issuing occupation certificates at the completion of building work. This work is contestable by private certifiers

720.03 Development Assessment Advice (Part Files)

Assessment and provision of advice on engineering aspects of development applications for building works including the provision of engineering related conditions of consent

Performance Measures Target 2014/2015% of Subdivision DA's Processed within 40 days (less STC days) 60%% of Subdivision Certificates Processed within 14 days (less STC days) 90%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

720.01 Subdivision DA, CC, Linen 927 62 0 22 608 1,618 -1,498 120720.02 Certification Bldg Work 672 0 0 16 441 1,129 -801 328720.03 Development Assessment Advice

(Part Files)218 0 0 5 143 366 0 366

1,817 62 0 43 1,192 3,113 -2,299 814


Protected Environment

Challenges for Tomorrow Where Are We Now?Council is committed to doing everything it can to deliver the outcomes of Hills Future.

A Federal Government grant enabled the retrofit of 22 electric hot water systems, with more efficient solar and heat pump hot water systems. These were installed at 20 Council facilities.

Stage 1 of the mapping and condition assessment of stormwater channels adjoining Council waterways has been completed. These assessments provide an indication of the condition of our waterways in relation to vegetation, stability, risk and ability to convey water.

The Community Environment Centre at Annangrove continues to be an invaluable community resource, providing one on one advice, environmental workshops, a waterwise garden and no-dig garden demonstrations, environmental library and also volunteer opportunities.

Council received a grant for $2.3M over six years to carry out restoration works along the headwaters of Cattai Creek. Bush regeneration and revegetation has occurred in Council Reserves and in industrial properties.

Council installed photovoltaic (solar) energy systems at four separate community buildings to reduce Council’s mains electricity use and greenhouse gas emissions.

• Finding alternative waste technologies to reduce the landfill dependence.

• Making waste recovery programs more accessible to the community as they are costly and require extensive promotion and marketing to be successful.

• Responding to the impacts of climate change.

• Reducing both Council and the community’s energy and water consumption.

• Protecting our endangered species and vegetation communities.

• Increasing participation and prioritisation of environmental protection.


Principal Activity Waterways

ActionNo.


223.01 Constructed Waterways Strategic Asset Management

Plan, forecast, develop and monitor community assets and prepare and review asset management plans for stormwater infrastructure and natural waterway systems

223.02 Natural Waterways Strategic Asset Mgmt


223.03 Development Application Advice ( PFs)

Assessment and providing advice on development applications

223.04 Storm Water Levy & Grant Stormwater management service charge223.05 Waterways Capital Projects To manage waterways capital projects and to provide advice

Performance Measures Target 2014/2015Council's Natural Waterway Assets that are Mapped with a Condition Assessment 65%The Constructed Stormwater System where Hydrologic Level of Service is Determined 35%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

223.01 Constructed Waterways Strategic Asset Management

222 0 0 3 91 316 0 316

223.02 Natural Waterways Strategic Asset Mgmt

222 0 631 3 91 947 0 947

223.03 Development Application Advice ( PFs)

222 0 0 3 91 316 0 316

223.04 Storm Water Levy & Grant 0 0 0 0 0 0 -1,570 -1,570223.05 Waterways Capital Projects 74 0 0 1 30 105 0 105

739 0 631 10 304 1,684 -1,570 114

Project Description $0003001 403002 603003 553007 403009 1503016 533017 1633018 403019

Dams Surveillance & Maintenance Program Mapping Natural Waterways Strategic Asset Urban Overland Flood Study Program Stormwater Urban Asset Cond Assessment Stormwater Asset Network UpgradeTailout Channel Mapping and Assessment Lower Portland Ferry RampSteel Arch Culverts-North Rocks Rd Hunts Creek Upper Parramatta River Flood Model 30

Total 631


Principal Activity Sustainability

ActionNo.


730.01 Environment Promotion & Education

To inform the community of the environmental goals and achievements of Council and build the capacity of the residents of The Hills Shire to be informed and active participants in moving the community towards sustainability

730.02 Sustainability Policy To develop and implement environmentally sustainable policy to assist Council in performing its operations and services to best practice environmental standards

730.03 Bio Diversity Mapping To update Council’s vegetation community map, create a database of flora and fauna records within the Shire, identify priority conservation areas and incorporate this information into a Biodiversity Conservation Plan

730.04 Energy & Water Projects To evaluate and reduce the energy and water demand of Council properties and operations, in a cost effective and responsible manner conserving water, energy and associated costs

730.05 Tree Management Applications To process applications under Council's Tree & Bushland Management provisions for the lopping, trimming and removal of trees on private property

730.07 Development Assessment Part Files Advice

Assessment and provision of advice on engineering aspects of development applications for building works including the provision of engineering related conditions of consent

Performance Measures Target 2014/2015Tree Applications Processed in 10 Days 90%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

730.01 Env Promotion & Education 43 0 22 1 16 82 0 82730.02 Sustainability Policy 256 21 5 5 98 385 0 385730.03 Bio Diversity Mapping 43 0 33 162 16 254 0 254730.04 Energy & Water Projects 85 0 90 2 33 210 0 210730.05 Tree Management Applications 256 0 0 5 98 360 -92 267730.07 Development Assessment Part

Files Advice171 0 0 3 65 240 0 240

854 21 150 178 327 1,530 -92 1,438

Project Description $0003005 Energy and Water Monitoring 103008 Community Feral Animal Control 83010 Business Sustainability Project 53017 Biodiversity Conservation Strategy Implementation 103019 Weed management on Private Land 53020 Environmental Education Program 123025 Renewable Energy Installation 303026 Energy Saving Measures 603029 Community Environment Centre 10Total 150


Principal Activity Waste Services

ActionNo.


740.01 Policy, Promotion & Public Education

Educate and inform the community to raise awareness regarding waste management matters

740.02 Domestic Waste Service To collect household garbage and recover maximum resources and dispose of the residue in a sustainable manner meeting community expectations

740.04 RID Squad Member Council of the Western Sydney Regional Illegal Dumping Squad740.05 Development Assessment &

Subdivision Advice (PFs)Assessment and providing advice regarding development applications relating to Waste Management

740.06 Waste Less Recycle More Program funded under waste less recycle more to undertake waste and resource recovery projects

Performance Measures Target 2014/2015% Customer Satisfaction with the Domestic Waste Service 80%% of Waste Diverted from Landfill 50%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

740.01 Policy, Promotion & public education

16 0 211 0 88 315 -331 -15

740.02 Domestic Waste Service 502 10,414 84 10,328 2,802 24,130 -23,919 211740.04 RID Squad 0 0 67 0 0 67 0 67740.05 Dev Assessment & Subd Advice

(Part Files)11 0 0 0 59 70 0 70

740.06 Waste Less Recycle More 0 0 818 0 0 818 -818 0528 10,414 1,180 10,329 2,949 25,400 -25,067 333

Project Description $0003001 Medical Syringe/Sharp Disposal Serv 63003 Educat Prog for the Community 1363004 RID Squad 673005 Monthly Garden Mulching Program 253008 Conduct Kerbside Audits 593010 Waste & Corporate Calendar 683026 Waste Less Recycle More 818Total 1,180


Modern Local Economy

Council is committed to doing everything it can to deliver the outcomes of Hills Future.

Over the past decade, the Sydney Hills region has benefited from tenants seeking to relocate or consolidate operations, attracted by an abundance of new space, high car parking ratios and significant rent savings. Norwest industrial and office rents consistently rank well below the Sydney average.

The Hills Shire offers direct M2 and M7 freight motorway access to metro markets, with linkups to regional and interstate markets via the M5 and F3 motorways.

The Hills Shire offers business and industry a highly skilled and educated workforce.

• Retaining and attracting business investment to provide a range of jobs.

• Providing opportunities for people at all stages of life.

• Utilising our geographic position within the Sydney metropolitan region to secure national and international business investment.

• Assisting The Hills, Hawkesbury and Riverlands Tourism Association to implement the new Destination Management Plan for the Sydney Hills with a particular emphasis on growing business tourism and increasing overnight stays.

Challenges for Tomorrow Where Are We Now?


Principal Activity Economic Development

ActionNo.


230.01 Business Expansion & Retention Support business growth, facilitate industry development, business visits and business information

230.02 Investment Attraction & Promotion Promote the brand of the Sydney Hills as a business location230.03 Tourism Attraction & Promotion Support the tourism association, including Dural and Mungerie House Rouse

Hill Visitor Centre

Performance Measures Target 2014/2015% Business Customers Satisfied with Visits 95%% Business Customers Satisfied with Workshops 90%

ActionNo

Output EmpCost$000

Mat & Cont$000

ProjectCost$000

OtherCost$000

InternalCost &

Recovery$000

TotalCost$000

Revenue$000

NetCost$000

230.01 Business Expansion & Retention 172 0 115 7 139 433 0 433230.02 Investment Attraction & Promotion 115 0 82 4 93 294 0 294230.03 Tourism Attraction & Promotion 96 0 20 4 77 197 0 197

383 0 217 15 310 924 0 924

Project Description $0003002 Business Development/Industry Support 1153003 Marketing/Branding 823005 Mungerie House - Rouse Hill Visitor Centre 20Total 217



THE HILLS SHIRE COUNCIL

Email: [email protected]: (02) 9843 0555The Hills Shire Council

PO Box 7064 Baulkham Hills BC NSW 2153

www.thehills.nsw.gov.au