Operational Incident Command System for Utilities

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Operational

Incident Command System

for Utilities

J. Mark Drexel, P.E.

Agenda Incident Command System Overview

Three Part Implementation

Organizational Transition Exercise

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Incident

Command

System

Overview

ICS - The Early Years FIRESCOPE (Early 70’s)

Firefighting Resources of California Organized for Potential Emergencies

Evolved to aid in the management of wild land fires

FIRESCOPE ICS became the National Interagency Incident Mgmt System (NIIMS) in 1980

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ICS Design Requirements Standardized, functional organization

Group related functions

Delegated authority

Every incident, small or large, simple or complex, must have some form of an action plan, whether oral or written

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Uses of ICS Incidents (unplanned)

Events (planned)

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ICS Flexibility Small to large

Events or Incidents

Organization wraps around incident

Problem shapes organization

Build to fit incident

Don’t “over-organize”

Do watch span of control

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Three Part

Implementation

Operationalizing ICS for Utilities Three Part Implementation

Transitional organization

Title conversion

Graded response Authority hand-off

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Applying ICS Flexibility Escalating Incidents

Routine Level Hit pole, Structure fire,

Manhole explosion

Local Lightning event

Regional / Divisional Major storm response

Company-wide Coastal storm, multi-commodity

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Traditional ICS Structure

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Branch Branch

Units within Planning,

Logistics, Finance

Admin Sections

Group

Single Resource

Task Forces

Strike Teams

Division

Logistics

“Commander”

“Officer”

“Chief”

“Director”

“Supervisor”

“Leader”

Operations Planning Finance

/ Admin

Command Staff

Incident Command

Initial Response Organization

Northern Region

Storm Director

Northern Region Storm Recovery Solution Organization

Electric

General Managers

Electric Control

Center ManagerTrouble Analysis

Engineering Manager

Field Damage

Assessment

Manager

Emergency

Information Center

Performance

Manager

Expediting

Manager

Customer Operations

Manager

Municipal/LSE

Group Manager

Restoration

Organization

Manager

Logistics & Field

Management

Central Services

Manager

Northern Region

Vice President

Municipal Liaison

Manager

Public Affairs

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Organizational Morph Assimilation

Matching Responsibilities

Separating Operations from Planning

Control Center

Transitional Titles

No change in function

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ICS Title Conversion Typical Storm Recovery Title Comparable ICS Title

Customer Assistance Center Manager Call Center Situation Unit Leader

Mobilization Manager Damage Assessment Situation Unit Leader

Information Coordinator EIC Documentation Unit Leader

Manager - Expediting EIC Resource Unit Leader

Operation Svc - General Mgr Incident Commander

Director Public Affairs Information Officer

Manager - Ladder Line Ladder Line Division Supervisor

Ext. Lc Crew Coordinator Line Clearance Division Supervisor

General Manager Logistics Section Chief

Crew Guide Coordinator Mutual Aid Crew Unit Leader

Chief Coordinator OH Restoration Division Admin Supv.

Manager - Restoration OH Restoration Division Leader

Electric General Manager Planning Section Chief

Buyer Procurement Unit Leader

Manager - Oh Construction Staging Area Manager

Garage Operations Transportation Support Unit Leader

Engineering Manager Trouble Analysis Situation Unit Leader

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EH&SOfficer

InformationOfficer

Customer Ops

Officer

Liaison

Officer

UndergroundBranch Director

OverheadBranch Director

Construction MgmtBranch Director

Operations

Section Chief

Trouble AnaysisUnit Leader

Control CenterUnit Leader

EICUnit Leader

Damage AssessmentUnit Leader

Planning

Section Chief

Hotel/FoodUnit Leader

Transportation/SupplyUnit Leader

Staging AreaUnit Leader

FacilitiesUnit Leader

ProcurementUnit Leader

Logistics

Section Chief

Mutual AidUnit Leader

CostUnit Leader

ClaimsUnit Leader

Adminstrive SupportUnit Leader

Admin/Finance

Section Chief

IncidentCommander

Officer

Chief

Director

&

Leader

Supervisor

Commander

Typical Organizational Structure

Utilize a Graded Response Field Response

On-shift resources

Control Center

On-call resources

Emergency Management Center

Regional/inter-regional resources & mutual Aid

Corporate Emergency Response Center

All hands

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Utility Incident Commander Field Response - The on-site field authority at

emergency events such as oil spills, gas leaks, and hazardous material releases. The Incident Commander usually wears a white hard hat to signify authority.

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Field Incident Commander

Utility Incident Commander Local Response - The Incident Commander (IC) is

located at a regional Control Center and is responsible for directing and coordinating the overall event response.

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Control Center IC

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Utility Incident Commander Regional Response - The Incident Commander (IC) is

located at a central Emergency Management Center and is responsible for directing and coordinating the overall response.

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Emergency Management IC

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Utility Incident Commander Company-wide Response - The Incident Commander

(IC) is located at a Corporate Emergency Response Center and is responsible for the strategic management of the incident.

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Corporate Response Center IC

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Utility Authority Hand-off Event

Level

Field Location

Supervisor

Control Center

Shift Mgr

Emergency

Management Center

Regional General

Manager

Corporate Emergency

Response Center (CERC)

Executive

Incident

Authority

Function

/Branch

Incident

Authority

Function

/Branch

Incident

Authority

Function

/Branch

Incident

Authority

Function

/Branch

Field Primary Incident

Commander

Monitor

System

Local Operations

Section

Chief

Primary Incident

Commander

Region-wide Operations

Branch

Chief

Operations

Section

Chief

Primary Incident

Commander

Multi

Regional &

Multi

Commodity

Operations

Supervisor

Switching

Authority

Operations

Section

Chief

Primary Incident

Commander

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Utility Event Transition Event Level Incident Authority Command & Control

Location

Staffing (order of

magnitude)

ICS Organization

Hit Pole Field Supervisor On-site 3 IC & Ops

Local Area Outage Control Center Manager Control Center 30 IC & Ops &

Planning (engineering)

Region-wide Event General Manager Emergency Management

Center

300 IC & General &

Command Staff (limited)

Multi Regional & Multi

Commodity

Executive Corporate Response

Center

3000 Full ICS

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Change Management Executive Sponsor

Strong commitment Communicate Intent Develop Transition

Link existing with the future Realign reporting chain Functions remain intact Document revisions with hybrid titles

Tabletop Exercise Command Staff first Use props (colored vests, arm bands, etc)

Communicate Benefits Span of control Flexibility

Allow time to sink in Final title chain

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Operational

Incident Command System

for Utilities

Contact Information:

J. Mark Drexel, P.E.

[email protected]