OpenText Document Presentment for SAP ® Solutions helps Ypto improve customer service and provides single source for customer communication records Gerben De Vuyst - Ypto 1 Ronald Parthoens – Ordina Jeroen Devlieghere - Ordina SAPience.be User Day ‘15
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OpenText Document Presentment for SAP
® Solutions helps Ypto improve customer
service and provides single source for
customer communication records
Gerben De Vuyst - Ypto
1
Ronald Parthoens – Ordina
Jeroen Devlieghere - Ordina
SAPience.be User Day ‘15
Agenda
Ypto
B2B Sales
Opentext Document presentment for SAP
SAP Document presentment @ Ypto
SAP @ Ordina
SAPience.be User Day ‘15 2
YPTO
SAPience.be User Day ‘15 3
YPTO is part of the NMBS-IT department. YPTO focusses on quality, innovation and cost effectiveness in providing IT solutions. YPTO takes care of process, functional and technical support in the domains of Sales & Distribution, Operations, Big Data, Traveller information and Rolling Stock Maintenance
New Distribution System
SAPience.be User Day ‘15 4
The NDS project offers solutions in the operational domain of sales, CRM and distribution using SAP . NDS provides the platform for integrating all sales products for all sales channels.
B2B Sales
SAPience.be User Day ‘15 5
B-MS (Mobility & Sales)
B2B
Central Sales Online Sales
Customer Communication &
Travel Vouchers
Back Office Printing (Mass Delivery)
Special Events
B2B Customer
Business Case
SAPience.be User Day ‘15 6
Business Stakeholder
• B2B Sales department
Business Need
• Unified solution for B2B online and back office sales channels in
travel voucher delivery and portal user communication
Business Case
• Provide one central platform used for:
• business output generation (all layouts)
• business output distribution (all formats)
• among all delivery channels (all types)
B2B Sales Solution -
Challenges
SAPience.be User Day ‘15 7
Solution
• SAP Document Presentment as a central platform for output
generation and delivery
Challenges
• Reduce the number of templates for all layouts
• Reduce development efforts for fast and easy delivery of
customized special event vouchers
• Provide a High Availability solution for back office printing
• Provide company layout for online user communication
• Prevent redundant delivery of travel vouchers
• Provide delivery with status confirmation
SAP Document Presentment
SAPience.be User Day ‘15 8
Ticketing
HR, Finance, ….. Supply Chain
Leverage the information systems you already have
Automate processing, personalization, review and preparation
Distribute via e-mail, web, SMS, postal mail, fax and more