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Digital Disruption on Supply Chain
Janet Chong, Customer Manager of OpenText
2 June 2016
OpenText Confidential. ©2016 All Rights Reserved.22
Agenda
� Leading EIM Service Provider - OpenText
� Today’s Digital Disruption
� IOT in Supply Chain
� How OpenText helps you to embrace the IOT wave
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Leading EIM Service Provider - OpenText
OpenText Confidential. ©2016 All Rights Reserved.44
Who is OpenText?
OpenText is one of the most successful software companies in the world.We’re a leader in Enterprise Information Management, helping companies
manage information for improved productivity, competitiveness and
customer experiences
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6 of the largest 10Governments
6 of the top 10Legal Services
Companies
7 of the top 10Manufacturers
32 of the top 50Energy Companies
10 of the top 10Pharmaceutical
Companies
9 of the top 10Transportation
Companies
14 of the top 20Financial & Insurance
Companies
Customers
9 of the top 10Media Companies
Worldwide Leadership
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The OpenText Business Network is a cloud ecosystem
of interconnected trading partners with hyper
automation, pervasive integration, and deep visibility
across extended business processes, enabling
compliance and accelerated time to revenue.
6OpenText Confidential. © All Rights Reserved.
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OpenText Business Network Overview
Structured Information
EcommerceCompliance
Format & Comms
Translation
Community Onboarding
Procure to Pay
Order& Shipment
Visibility
Analytics &
Reporting
B2BIntegratio
n
Unstructured Information
Managed
File Transfer
Alerts &
Notifications Fax
Solutions
EncryptedEmail
Security,
Compliance
Fax, Email
Conversion
EDI
On-demand
Messaging
ManagedServices
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OpenText B2B Solution supports ezTRADE
with 2,000 Trading Partners in Hong Kong
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• OpenText as EDI/B2B solution provider of ezTRADE in collaboration with GS1 HK since 2000.
• Today the service is handling on average 500,000 message transactions per month.
• Major HK retailers, including Park’N
Shop, Watson’s, Wellcome, 7-Eleven, Mannings as well as smaller HK retailers
• Government department like Hospital
Authority utilizes ezTRADE for supply chain automation
• More than 1,000 TPs in HK and over 1,000 TPs in mainland China.
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Today’s Digital Disruption
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Today’s Businesses are Embarking on a Journey of Significant
Digital Transformation
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D I S R U P T I O ND I S R U P T I O ND I S R U P T I O ND I S R U P T I O N
New Sources of Information Will Need Managing & Analyzing Across the Enterprise
4G Networks4G Networks4G Networks4G Networks
CloudCloudCloudCloud
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Internet of ThingsInternet of ThingsInternet of ThingsInternet of Things
WWWW
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PaaSPaaSPaaSPaaS
5G Networks5G Networks5G Networks5G Networks
Smart GridsSmart GridsSmart GridsSmart Grids
Mesh NetworksMesh NetworksMesh NetworksMesh Networks
New Networks
SensorsSensorsSensorsSensorsRFIDRFIDRFIDRFID
Smart PhonesSmart PhonesSmart PhonesSmart Phones
Tablet DevicesTablet DevicesTablet DevicesTablet Devices
BBBB
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OOOO
DDDD
Connected DevicesConnected DevicesConnected DevicesConnected Devices
3D 3D 3D 3D PrintingPrintingPrintingPrinting
DronesDronesDronesDrones
Wearable DevicesWearable DevicesWearable DevicesWearable Devices
Mass StorageMass StorageMass StorageMass Storage
M2MM2MM2MM2M
RobotsRobotsRobotsRobots
New Devices+
Big DataBig DataBig DataBig DataSocial NetworksSocial NetworksSocial NetworksSocial Networks
Remote MonitoringRemote MonitoringRemote MonitoringRemote Monitoring
AnalyticsAnalyticsAnalyticsAnalyticsMobileMobileMobileMobile AppsAppsAppsApps NFC PaymentsNFC PaymentsNFC PaymentsNFC Payments
SAASSAASSAASSAAS
SSSS
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New Information+
Source: IDC
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Digital Information is now Feeding the Fourth Industrial
Revolution
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Digital Disruption from New Technologies
Future business networks will need to embrace
these disruptive technologies…
Drones 3D Printing Wearables Robotics IoT
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“Any machine or device connected (via
fixed wire or wireless communication)
to the internet & being able to transmit
information in one form or another”
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IoT Definition
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Internet / Private Network
Dedicated
Processor
‘Things’ WiFi / LTE
Comms
Analytics &
Reporting
Big Data
StorageSensors
IoT Building Blocks
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Smart watches from electronic makers such as Apple and Samsung allow you to
track your steps and control your phone
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LG has developed a home hub to allow consumers to send text messages to
remotely control household appliances
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Tesla Motors offers one of the most advanced connected cars on the market
today, the Model S sedan
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E-Health is expected to be a major beneficiary of IoT based devices, for
example this e-Pill has a built in high definition video camera
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IOT in Supply Chain
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Internet of Things Will Deliver $1.9 Trillion Boost to Supply Chain & Logistics Operations
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How will IoT Enhance Supply Chain Operations?
IoT will Drive Three Key Processes, the Three ‘P’s
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Source: Bosch
Pervasive
Visibility
IoT will provide improved
end-to-end visibility of
shipments through highly
connected supply chain
‘assets’ across multi-modal
3PL providers
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Pervasive Visibility
� Business Case - Visibility of shipment tracking at every stage from the point of manufacture to the point of delivery
� Example - Bosch developing a software-based, virtual supply chain. This is based on inputs from an extended network of RFID readers at both their factories and their global logistics providers. Provides more accurate tracking of all shipments.
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Source: SAP
IoT will provide real-time
monitoring of inventory
levels and consumption
patterns which will
automate replenishment
processes with suppliers
Proactive
Replenishment
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Proactive Replenishment
� Business Case - Optimization of inventory levels at the ultimate point of sale
� Example - SAP HANA based vending machine. Automatically places orders for new stock before they run out. Learns profile of regular users and is able to both predict purchases, make alternative suggestions based on previous buying trends & learns consumption patterns.
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Source: RAC
IoT will minimize asset
downtime by monitoring all
associated connected parts
and automatically procuring
replacement parts before
failure occurs
Predictive
Maintenance
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Predictive Maintenance
� Business Case - Self diagnostics can identify failing components resulting in automated parts order
� Example - RAC automotive association in the UK offers a retrofit module that can help identify problems with a car before they get too serious. Could be extended to automatically order replacement parts and book service at local service center.
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IoT Benefits
Source: Commissioned study conducted by Forrester Consulting on behalf of Zebra Technologies, October
2014Base: 593 global enterprise Internet-of-Things decision-makers
Respondents said
that IoT solutions will
be the most strategic
technology initiative for their organization
in a decade
80% 45%
Respondent said
ease of integration
to back end
enterprise systems was key to the
success of
deploying the IoT
46%
Respondents said
that supply chain
optimization and
responsiveness was a key benefit
from the IOT
Manufacturing
respondents would
use IoT to improve
supply chain visibility
49% 39%
Manufacturing
respondents currently
deploying an IoT
solution across their business
48%
Manufacturing
respondents using IoT
for tracking
customer/supplier transactions
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Benefits/ROI of IoT
� Supply chains will become even more responsive due to more
connected devices monitoring end to end shipment of goods
� Introduction of more closed loop,
intelligent B2B platforms and supply chains
� Significant investment in new cloud based solutions will improve
functionality and usability of next generation supply chains
Source: Cisco
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Issues to Resolve
Address the security and privacy issues relating to IoT
networks, eg ensure virus protection for connected devices
Investment required to WiFi enable equipment, deploy
sensors, build out IP and cellular networks
Introduce appropriate global standards to support
interoperability of future IoT platforms
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How OpenText helps you to embrace
the IOT wave
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EDIFACTXMLSWIFT
OFTP2
IDOCANSI
AS2
FTP
HTTPS
HULFT
External Trading Partner Ecosystem
FAX
MFT
SECUREMAIL
NOTIFICATIONS
ERPPLM
Internal Enterprise
Procurement Production
Design
Marketing Sales
Service
H Q
How OpenText Enables the Digital Business
EIM
IoT APIUtilities
BIG DataBIG Data
Office Production Warehouse
Information from IoT Connected Devices
Contract Mfg.
DistributorsCustomers
3PLs
Banks
InsurersSuppliers
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Powers Every Business Process
Because B2B Information Exchange is
Mission Critical
B2B
Information Exchange
ORDER STATUSSUPPLIER PERFORMANCESUPPLIER RISK MANAGEMENT
INVOICE AUTOMATION ACCURACYINVENTORY POSITION
SUPPLY CHAIN EXCEPTIONS
SHIPMENT STATUSBARCODE LABELINGDROP/SHIP
DATA QUALITYCOMPLIANCE
GLOBAL CONNECTIVITYCASH MANAGEMENTCENTRALIZED TREASURY
INVOICE VAT COMPLIANCESUPPLY CHAIN FINANCING
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Unified Supply Chain Platform
for The IndustryConsumers
Retailer
Marketplace
Retailer
Unified Supply Chain Platform
GS1 XML
Supply Chain Analytics
Supply Chain Visibility
Community Management
Merchant
Supplier
MerchantSupplier
Last Mile Provider
Carrier
Freight
Forwarder
PO
Delivery
Notice
PO
Shipping
Instructions
Shipping
Instructions
Delivery
Notice
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One Integrated Supply Chain Platform
Community
Management &
Integration
Trading partner onboarding,
governance, compliance & social collaboration
Community
Management
Web Enablement
Product Data
Synchronization
Supply Chain
Visibility
End to end visibility of orders,
shipment & inventory outside of four walls
Transaction Visibility
Omni Channel
Support
Configurable
Alerting
Supply Chain
Analytics
Predictive Analytics for
better decision making
Compliance
Management
B2B Analytics
Deduction
Management
B2B
Managed Services
Complete end to end
management of all B2B activities
B2B Outsourcing
Proactive
Monitoring
Vendor Support
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Achieving Pervasive Visibility of all TransactionsASN Tracking Tool – real time
tracking of ASN documents
My Community – mobile
collaboration platform for TPs
Green Calculator – real time
calculation of paper based savings
Packing Label Generator – creates
shipping and packing labels
EDI Reference Guide – provides a
self contained EDI reference guide
Swift Connection – real time
monitoring of SWIFT transactions
B2B Network Monitor – checks
status of B2B network and TPs
Shipment Tracker – offers end
to end visibility of shipments
E-Invoicing - allows electronic
invoices to be reviewed/updated
A
S
N
A
S
N
B2B Mobile
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Analytics for supplier scorecarding
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Analytics to drive better decision making
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