TRANSACTION TRANSFORMATION ACROSS THE ENTERPRISE TRANSLATES INTO SIGNIFICANT PRODUCTIVITY GAINS by the numbers 2014 by the numbers INDUSTRY LEADERS AND PARTNERS Cash flow positive Profitable Over 500 years of experience in contact centers and back offices THE RESULTS OF OUR CUSTOMERS’ TRANSACTION TRANSFORMATIONS IN 2013 $3.9 BILLION saved in ONE YEAR OpenSpan customers saved an estimated aggregate $3.9 billion in 2013. 2.6 BILLION processes improved ANNUALLY OpenSpan technology impacted more than three billion of our customers’ enterprise transactions in customer-facing business units. Three of the U.K. "Big Four" and four of the top six U.S. commercial banks Eight of the top global telecom/cable providers Four of the top six U.S. managed health plans Four of the top five property and casualty insurers One of the world’s three largest computer manufacturers Two of the top five U.S. food and drug retailers V0714 Based on 2013 Fortune 500 and Forbes Global 2000 rankings. Record Revenue Growth 4 Years Workforce over 3 years Tripled IMPACTING BUSINESS PRODUCTIVITY GAINS 21% Contact Center Productivity 34% Back-Office Productivity 24% Overall Productivity 6x the footprint other solutions Present in 200 More than customers 24 countries 35,000+ Single deployments scale to desktops