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Opening Doors to Living Wage Careers www.seattlejobsinitiative.com 1 S eattle Jo b s In itiative Career B rid g e/ C areer O p tio n s P ro g ram O ctober 29 – N ovem b er 2 , 2 0 1 2 O pening D oors to Living W age Careers
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Page 1: Opening Doors to Living Wage Careers  1.

Opening Doors to Living Wage Careers www.seattlejobsinitiative.com 1

Seattle J obs Initiative Career Bridge/ Career Options Program

October 29 – November 2, 2012

Opening Doors to Living Wage Careers

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Thank You!!

Seattle Jobs Initiative would like to thank the following organizations for their commitment to and support of the Career Bridge/Career Options program:• City of Seattle Human Services Department• City of Seattle Office of Economic

Development• Community Sponsors

Special thanks also to the following individuals who have contributed content to this training:• William Castillo, Kelly DeForrest, and Paco

Mesch - South Seattle Community College• Sherman Wilkins, Nicole Jones, Rosanna

Stephens and Dave Trovato – Seattle Jobs Initiative

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Mission

Seattle Jobs Initiative is a nonprofit organization that creates opportunities for

people to support themselves and their families through living wage careers.

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Overview of the Day

I. Introductions

II. Overview of the Career Bridge/Career Options Program

III. Discussing Group Norms

IV. Understanding the Labor Market and Impact of Education

V. Discussing Workplace Culture and Expectations

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The Career Bridge/Career Options Program

• Provides focused and personal attention to help individuals understand training and employment options.

• Links existing community support with job preparation and career mapping to help individuals realize their potential options in the labor market.

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Elements of the Career Bridge/Career Options Program

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Enter into relationship

with a community

sponsor

Participate in

Orientation

Participate in 20-hour

Job Readiness

Engage in next step: Job Now,

Training or Need More

Help

Participate in follow up activities

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Group Norms

What are our expectations of each other during the workshop?

How will we interact with one another?

What is acceptable? What is not?

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Group Norms

 1. One person speaks at a time. 2. Each person expresses their own views/Own your

own statements. 3. Give everyone a fair chance to speak/Respect the

opinions of other people. 4. Challenge ideas, not people. No personal attacks. 5. Everybody agrees to make a strong effort to stay

on track with the agenda. 6. Let’s agree to disagree. 7. Everybody will seek to focus on the merits of what

is being said, making a good faith effort to understand the concerns of others.

 8. Be open to working together.

9. Maintain a positive learning environment.

10 Have fun learning.

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Labor Market and the Value of

a Credential

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Seattle has the 4th best economy among cities in US and around the world

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Job Growth by Major Industry Sectors(August 2012 – Industry Employment

Seattle-Bellevue-Everett MD)

Opening Doors to Living Wage Careers www.seattlejobsinitiative.com 11

Change from Aug 2011

2%

3%

2%

8%

4%

4%

-3%

1%

7%

0%

0%Mining & Logging

Other Services

Construction

Financial Activities

Information

Leisure & Hospitality

Education & Health Services

Manufacturing

Government

Professional & Business Services

Trade, Transportation, & Utilities

700

53,300

73,300

79,700

86,300

145,500

171,300

172,900

190,800

213,000

262,900

0.0%

3.7%

5.1%

5.5%

6.0%

10.0%

11.8%

11.9%

13.2%

14.7%

18.1%

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Job Growth by Subsectors(August 2012 – Industry Employment

Seattle-Bellevue-Everett MD)

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Change from Aug 2011

4%

2%

8%

4%

0%

4%

-1%

1%

7%

5%

1%

2%

3%

2%

7%

4%

1%

3%

-2%

3%

0%Mining & Logging

Education Services

Federal Government

Management of Companies & Enterprises

Real Estate & Rental & Leasing

Arts, Entertainment, and Recreation

Non-Durable Goods Manufacturing

Transportation & Utilities

Other Services

Finance & Insurance

State Government

Wholesale Trade

Construction

Administrative & Support & Waste Management & Remediation Services

Information

Professional, Scientific, & Technical Services

Local Government

Accomodation & Food Services

Durable Goods Manufacturing

Retail Trade

Health Care & Social Assistance

700

21,900

22,600

25,300

26,200

29,000

29,200

48,500

53,300

53,500

54,300

70,000

73,300

76,200

86,300

111,500

113,900

116,500

143,700

144,400

149,400

0.0%

1.5%

1.6%

1.7%

1.8%

2.0%

2.0%

3.3%

3.7%

3.7%

3.7%

4.8%

5.1%

5.3%

6.0%

7.7%

7.9%

8.0%

9.9%

10.0%

10.3%

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Industry Sectors and Subsectors

1. Trade, Transportation, and Utilities Retail Trade Wholesale Trade Transportation and Utilities

2. Professional and Business Services Professional, Scientific, &

Technical Services Management of Companies &

Enterprises Administrative & Support &

Waste Management & Remediation Services

3. Government Federal State Local

4. Manufacturing Durable Goods Non-Durable Goods

5. Education and Health Services Education Services Health Care & Social

Assistance6. Leisure & Hospitality

Arts, Entertainment, & Recreation

Accommodation & Food Services

7. Information8. Financial Activities

Finance & Insurance Real Estate & Rental & Leasing

9. Construction10.Other Services11.Mining and Logging

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Key Employers

• What is the largest employer in Seattle?

• Can you name five of the ten biggest companies in WA state?

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Local Labor Market Today:Unemployment

Unemployment is down• US unemployment rate 7.8%• WA unemployment rate 8.5%• Seattle-Bellevue-Everett 7.6%

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Unemployment Rates

(Sept 2012) (July 2012) (June 2011)

King County 7.6% (8.1%) (8.7%)WA State 8.5% (8.5%) (9.3%)US 7.8% (8.3%) (9.1%)

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Who is Hiring?Job Openings as of 10/19/12

• 15,600 job openings posted with WorkSource

• 27,500 job openings posted with Indeed.com• 1,505 manufacturing• 1,116 construction• 795 warehouse• 767 building maintenance

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Changes in Labor Market

What has changed in the labor market over the last 10 years?

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CHANGE: More Skills Required

(2.3 million jobs) will require some postsecondary training beyond high school

in 2018.

EDU

CAT

ION

AL

ATTA

INM

ENT

67% of jobs in WA

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More Skills Required - Especially in the Middle

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Middle Skill

High Skill

Low Skill

Source: Skills2Compete Washington 2009, The National Skills Coalition

Washington State Jobs by Skill Level

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CHANGE: Employers Can’t Find Workers

of Washington employers reported difficulty in hiring qualified applicants in 2007.

EDU

CAT

ION

AL

ATTA

INM

ENT 60%

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CHANGE: Employers Want Credentials

Opening Doors to Living Wage Careers www.seattlejobsinitiative.com 22

59% of employers said specific vocational training would make employees more valuable in energy, tourism and recreation, transportation, aerospace, manufacturing and real estate and construction sectors. (Seattle Chamber of Commerce, 2011)

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Summary of Changes in Labor Market

More Skills RequiredEmployers Can’t Find WorkersEmployers Want Credentials

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Bottom Line: Education Pays

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Bottom Line: Education Pays

• Between 2008 and 2018, new jobs in Washington requiring postsecondary education and training will grow by 259,000 while jobs for high school graduates and dropouts will grow by 107,000.

• 67% of all jobs in Washington (2.3 million jobs) will require some postsecondary training beyond high school in 2018.

• Educational attainment and poverty are closely linked - the more education, the less likely an individual is to live in poverty.

• Education pays: individuals with an Associate’s degree on average make 20% more than HS graduates, and 70% more than someone with less than a HS diploma.

Source: Help Wanted: Projections of Jobs and Education Requirements Through 2018

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U.S. Average

Less Than HS Diploma

HS Diploma

Some college, no degree

Associate Degree

Bachelor's Degree

Master's Degree

Professional Degree

Doctoral Degree

8.2%

14.9%

10.3%

9.2%

7.0%

5.4%

4.0%

2.4%

1.9%

More Education = Less Unemployment During Hard TimesU.S. Unemployment by Educational Attainment - 2010

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Industry Sectors to Consider

Which Industry Sectors are a Good Fit?

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Plan for Short- and Long-Term

Key Things to Consider When Putting Together Your Plan

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Making the Transition

Be Ready to Transition

Into the Work Place

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Remember This

• Labor Market Opportunities exist

• Major Focus: Put distance between you and law enforcement and demonstrate stability in your life

• Give Back

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Workplace Culture and

Expectations I

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Workplace Culture

Every company has its own unique company culture.

• Pay attention to the way things are done – watch and listen to your colleagues.

• Find out what is expected of you.

• Learn about the mission and philosophy of the organization.

• Don’t try to change the culture until you have been accepted as part of it.

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Become a Savvy Employee

• The most important relationship will be with your boss.

• Learn the expectations of your boss.

• Bring solutions, not problems.

• A bad boss is not an excuse for poor performance.

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Success Strategies in the Workplace

• Adopt the right attitude.

• Adjust your expectations.

• Master “breaking in” skills.

• Manage the impression that you make.

• Build effective relationships.

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Success Strategies in the Workplace

• Learn when to lead and when to follow.

• Understand the culture of your organization.

• Master the tasks of your job.

• Acquire additional knowledge/skills needed to perform your job.

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Workplace Do’s and Don’ts

Do this…• Do take responsibility for

your performance and success at work.

• Do display consistent, professional behavior.

• Do make your boss look good.

• Do create positive relationships with coworkers.

• Do practice business etiquette at work-related functions.

...not that• Don’t wait for someone

to tell you what to do.• Don’t behave

appropriately only when the boss is around.

• Don’t speak poorly of your boss.

• Don’t make your workplace friendships your primary friendships.

• Don’t ignore the importance of behaving professionally at work-related functions.

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Unspoken Rules

Behavioral constraints

imposed in organizations

or societies that are not

voiced or written down.

These constraints can be

implied by actions or

statements but are not

directly expressed.

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Unspoken Rules

What are some

examples of

unspoken rules?

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Ingredients for Success

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Attendance

Attitude

Ability

Accountability

The Four A’s

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Homework

• Research types of employers and jobs of interest.

• Complete job application.

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Overview of the Day

I. Reflections

II. Overview of Developing a Resume and Cover Letter

III. Understanding Your Digital Footprint

IV. Creating a Personal Action Plan

V. Understanding Your Support Networks

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Myths about Resume Writing

Myth #1:

An employer will read my entire resume.

Reality:

An employer takes 5-10 seconds to scan resumes for key words and experience.

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Myths about Resume Writing

Myth #2:

Once I create a resume I can send it out to every job I see.

Reality:

Your first ‘general’ resume is the starting point. From there you should target your resume to each job you apply to.

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How to apply to a job posting

1. Focus only on jobs you are qualified for and passionate about.

2. Find a job opening that looks like a good fit.

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How to apply to a job posting

3. Target your resume directly toward the job:

A. Research the Company Website• Their mission statement• The customers they serve• The services they provide• The length of time they have been in business• Who works at the company/organization

B. Use the Job Description – find out the key words.• The easiest place to start is the Summary of

Qualifications.• If there is no job description, then use

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How to apply to a job posting

4. Submit a targeted cover letter and resume.

5. Follow up.

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What does a good resume

look like?

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Resume Themes

• Be professional in style and content.

• Think in terms of what value you have added and value you will add.

• Be truthful and accurate while highlighting the positive.

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Resume Formatting

• Keep it brief (1 page only).

• Use standard sized, white paper (8 ½” x 11”).

• Use black ink, basic font styles, sized no smaller than 10 point font and no bigger than 12 point font.

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Resume Formatting

• Use consistent formatting.

• Avoid templates.

• Correct all grammar and spelling errors.• Avoid abbreviations (i.e. Certified Nursing Assistant

vs. CNA).

• Avoid personal pronouns such as “I”.

• Avoid contractions (don’t = do not).• Maintain a visually appealing format (white

space).

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Resume Content

• Work History entries only include:

1. Job Titles

2. Employer Names

3. Cities/States of Employers

4. Months/Years of Employment

5. 3-4 Responsibilities, Achievements, Recognitions

• Employer will usually look for job titles and dates of employment first.

• Do not include high school information if any higher education has been COMPLETED.

• Target your resume to the position and the employer.Opening Doors to Living Wage Careers www.seattlejobsinitiative.com 51

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Resume Content• To enhance your

qualifications, use achievements, numbers and specific descriptions of duties performed (measureable outcomes, values and percentages work quite well too).

• Avoid salary expectations and wage history.

• Do not include personal information, references, or “References Available Upon Request”.

• Gaps in employment can be de-emphasized, but normally should be addressed.

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Communication in the Digital Age

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Then and Now: General Communication

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Then and Now: First Impression

Then

• Word-of-mouth• Handshake• Demeanor• Attire • Phone etiquette

Now

• Digital Footprint• Electronic

communication style

• Phone etiquette

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Then and Now: Job Search

Then

• Newspaper• Help wanted sign• Walk-in• Word-of-mouth• Networking

Now

• Websites• Internet searches• Social media• Networking

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Then and Now: Apps, Resumes, Cover Letters

Then

• Handwritten apps• Typed

(typewriter)• Mailed, faxed, or

hand delivered

Now

• Online applications

• MS Word• Emailed

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Effective Email Communication

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Application and Empowerment

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How would you apply digital communication skills to empower:

• Yourself• Your family,

friends, & colleagues

• Your community

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Planning and Goal Setting

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Goals should be SMART

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Take Action and…..

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The Importance of Support

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Supporting Our Community

Everybody can be great... because anybody can serve. You don't have to have a college degree to serve. You don't have to make your subject and verb agree to serve. You only need a heart full of grace. A soul generated by love. Martin Luther King, Jr.

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Homework

• Explore the online Career Coach tool:http://www.worksourceskc.org/seekers/careercoach.php

• Google yourself.

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Overview of the Day

I. Reflections

II. Understanding Conflict Resolution and Anger Management

III. Writing a Resume

IV. Conducting an Online Job Search

V. Working as a Team

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Conflict Resolution and Anger Management

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Conflict Resolution

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• Separate the person from the problem.

• Understand perception.

• Remove emotion.

• Communicate actively.

• Establish a common purpose by focusing on

interests and not a particular position.

• Define common interests.

• Verbalize individual interests.

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What are your triggers?

• Environmental• Family• Work• School• Social• Health• Other?

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How can you manage stress?

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• Time management• Organization• Attitude and Outlook• Help-Finding Strategies• Exercise• Nutrition• School-Work-Life-Family Balance• Know Yourself and Your Limits• Boundary-Setting

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The Three C’sChallenges

Choices

Consequences

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Writing Your Resume

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Online Job Search

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Electronic Resumes

• Applying online• Determining which format to use

(.docx, .doc, .rtf, .txt, etc.)• Cut-and-paste resumes (plain

text .txt)• Electronic resume filters

Scan for keywords Tailor to the posting for best

results

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Resources

Career Exploration Websites:• https://fortress.wa.gov/esd/employmentdata/• http://onetonline.org• http://www.careerbridge.wa.gov• http://www.mynextmove.org• http://my.monster.com/Career-Planning/

Pathing.aspx?re=1006#path=&tabIndex=0&eview=H

Worksource Websites:• http://worksource.southseattle.edu/jobs.aspx• http://www.go2worksource.com• http://www.worksourceskc.org/seekers/

careercoach.php

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Resources

Skill-Building (Math and Reading) Website:• http://www.khanacademy.org/• http://www.beforeyoutest.org/

Search Engines:• www.google.com• www.bing.com

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Digital Footprint Exercise

Opening Doors to Living Wage Careers www.seattlejobsinitiative.com 77

• What does your digital footprint say about you?

• Is it positive, negative, neutral, or mixed?

• Where is most of the information coming from? (FB, twitter, etc)

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Working as a….

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Homework

• Complete your personal action plan.

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Overview of the Day

I. Reflections

II. Discussing Workplace Culture and Expectations II

III. Reviewing the Importance of Networking

IV. Understanding Communication and Customer Service

V. Working as a Team II

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Workplace Culture and Expectations II

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Types of Communication

• Through official lines of authority e.g. memos, policies, written correspondence.

Formal

• Conversational way of sharing information.Informal

• Targeting people, using hurtful and inappropriate language.

Gossip

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Anderson, Lydia E. and Sandra B. Bolt. Professionalism: Skills for Workplace Success. 3rd Edition. Prentice Hall, January 2012.

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The Communication Process

SenderEncoding

Receiver

Decoding

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Noise

Anderson, Lydia E. and Sandra B. Bolt. Professionalism: Skills for Workplace Success. 3rd Edition. Prentice Hall, January 2012.

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Communication Techniques

Encourage

Clarify

Restate

Reflect

Summarize

Validate

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The Communication Process

Types of Listening:

• Passive – selectively hearing parts of the message.

• Nonlistening – not hearing or understanding the message; noise gets in the way

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Anderson, Lydia E. and Sandra B. Bolt. Professionalism: Skills for Workplace Success. 3rd Edition. Prentice Hall, January 2012.

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Nonverbal Communication

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http://myhumancommunication.blogspot.com/2011/09/how-does-nonverbal-communication.html

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Stereotyping

What is it?

Oversimplified, false or generalized portrayal of a group of people.

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Stereotyping can lead to…

Prejudice

An opinion or judgment, frequently unfavorable, based on irrelevant considerations, inadequate knowledge or inaccurate stereotyping.

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Which can lead to…

Discrimination

Unjust practice or behavior, whether intentional or not, based on race, religious beliefs, color, gender, physical and/or mental disability, marital status, family status, source of income, age, ancestry, place of origin or sexual orientation and which has a negative effect on any individual or group.Opening Doors to Living Wage Careers www.seattlejobsinitiative.com 89

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Working on a Diverse Team

• How was your racial/ethnic identity described to you?

• What messages did you receive about your socioeconomic background?

• What messages did you receive about people with physical and/or mental disabilities?

• Were boys treated differently than girls in your community?• What messages did you receive regarding sexual orientation?• What role did religion have in your family and/or community?

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Informal Hiring Network

What is it?

• Job opportunities that may not be “officially” posted.

• Who you know.• Getting your foot in the door

before an announcement is made.• Power of endorsements/referrals.

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20% of Jobs are PostedWho is Hiring? Job Openings as of 10/19/12

• 15,600 job openings posted with WorkSource

• 27,500 job openings posted with Indeed.com 1,505 manufacturing 1,116 construction 795 warehouse 767 building maintenance

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80%

20% of Jobs are Posted

• 15,600 - WorkSource• 27,500 - Indeed.com

1,505 manufacturing 1,116 construction 795 warehouse 767 building maintenance

• 78,000 - WorkSource• 137,500 - Indeed.com

7,525 manufacturing 5,580 construction 3,975 warehouse 3,835 building maintenance

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20%

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The Importance of Networking

What is networking?

Connecting with people:• Through personal

contact;• At a function or

event;• By happenstance.

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Informational Interview

• Make contact by phone, email, or formal letter of interest for 20-30 minutes of time.

• Be clear and concise about the purpose of meeting.

• Do your homework about the person and their organization.

• Bring a copy of your resume that you give at their request.

• Adhere to your 20 – 30 minute timeframe.• Ask open-ended questions for other referrals.• This is not the time to ask for a job or interview;

you are seeking information.• Thank interviewer in person and with a follow-

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Informational Interview Questions

• Tell me about your background and how you came to hold your current position.

• What general skills are required in this line of work?

• What specific or technical skills have you acquired in your work?

• What do you like most about your work or the field?

• What are some challenges of your job?

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Communication and Customer Service

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Customer Service

What is it?

Any contact, whether active or passive, between a customer and a company, that causes a negative or positive perception by a customer.

One complaint can tarnish a reputation.

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Customer Service Skills

• Improve your performance (soft) skills

• Listen – Acknowledge – Explain

• Always assume customers are telling the truth

• Move past prejudice

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Relationship Building

• Mutual understanding• Communication• Shared interests/connection• Trust

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Life Skills

• Show respect for myself: mind, body, feelings, behavior.

• Balance between work, family, life, school.

• Understand fears, self-sabotage, self-esteem.

• Create a plan for self-care.

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Working as a….

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Homework

• Complete your portfolio

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Overview of the Day

I. Reflections

II. Review Interview Skills

III. Practicing Interviews

IV. Present Portfolios and Next Steps

V. Celebration

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Interview Skills

• Enthusiasm for the position and organization.

• Energy through your attitude and resume;

demonstrate action.

• Eye contact between you and interviewer.

• Elaborate on the questions but be succinct.

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Interview Skills

• Exchange ideas.

• Equality exists in the interviewing relationship.

• Ease in interviewing comes from practice.

• Etiquette is important – shake hands, thank

interviewer and write a thank you note.

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Interview Questions

What will they ask?

• Why do you want this job?

• How do you respond to pressure?

• What can you do for this company?

• What areas need improvement?

• Others?

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Effective Interviewing

• Appropriate clothing• Good grooming• A firm handshake• Appearance of controlled energy• Pertinent humor and readiness to smile• Genuine interest in the employer; alert

attention• Pride in past performance• An understanding of the employer’s needs• The display of sound ideas• Ability to take control when employers fall

down on the interviewing job

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What is your next step?

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Congratulations!

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