OpenHack Water Savers - dtw.tmforum.org · © 2017 TM Forum | 1 OpenHack Water Savers Ronan, Hugo, Ignacio, Marcos, Eman May 14th –16th Nice, France

© 2017 TM Forum | 1

OpenHack Water Savers

Ronan, Hugo, Ignacio, Marcos, Eman

May 14th – 16th Nice, France

© 2017 TM Forum | 2

Context

Who is the

customer?

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Customer stories

Water saving

▪ I am a citizen, wishing to report trouble I see, so that my city

can be a better environment

▪ I am a city manager, wanting to reduce the waste of water in

my city, so that the city can deliver better value for citizens’

taxes

▪ I am a city operations manager, wanting to ensure my field

crews are efficiently dispatched, so that we do not spend

citizens’ tax money on false reports.

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I We are a Digital OTT SP providing a platform to :

Citizen

Identity

Social Media

Trouble Ticket

• Drone

• IoT Meter

Value

• Loss avoidance

• Reduced truck rolls

Rewards

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Three sided business model viewed by a OTT Platform Provider

Water Saving Business Canvas (Osterwalder)

Key Partners Customer SegmentsValue Proposition

Key Resource

Key Activity

Channels

Customer

Relationships

Cost Structure Revenue

Informer

Authority

water

City

health

Telco provider

Internet Provider

IoT Provider

Drone Operator

Informing

Validating Informing

Reporting

Dispatching

Rewarding Informants

Drones

Meters / sensors

Software platforms

Reduced water loss

Reduced Truck Roll

Informer rewards

Citizen – city

OTT - citizen

OTT – city

OTT – field teams

Digital informers

Water authority

City authority

Health authority

Twitter

SMS

Facebook

App

Software – CRM, billing, BSS, OSS

Hardware – meters and drones

Daily Operating – OTT analysts

% Reduced water loss

% Reduced Truck Roll

% Informer rewards

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Moving off the minimal viable concept

Platform Roadmap

Water Saving

• Use citizens to inform leaks

• Use drones and IoT meters to validate

Plant saving

• Use citizens to inform dry plants

• Use drones and IoT meters to validate

Mosquito and Zika control

• Use citizens to inform water breeding sites

• Use drones and IoT meters to validate breeding conditions

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How we did it – the process flow

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How we did it – technology patterns we used

Social

AI

Big

Data

IoT

Billing

Field Force

Mnt

Platform

- Digital ecosystem

Management

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How we did it – the software platforms used

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How we did it – the APIs we used

Vodafone

Huawei

Salesforce

Team

Streaming

Script

in PythonCustomer

Mnt

Trouble

Ticket

Vehicle

Action APILocation

Insight API

Bucket API Bucket API

Balance top

up API

Balance

Deduct API

Trouble

Ticket

Digital

Marketing

API

IES API

Activation & Conf

(QoS)

Service

Catelog

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▪ Demo

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Channel = Twitter

Citizen reporting trouble with water leak

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Our new case

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Drone Flying to incident

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Awaiting done feedback from dispatched drone

Case details

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Drone feedback

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Metadata exposed from Cloud Vision API

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Image review

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Trouble status to Confirmed

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Only valid trouble gets a truck-roll

Reviewed trouble ticket to city

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Huawei Platform

Citizen Balance augmented

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In Conclusion:

Citizen

Identity

Social Media

Trouble Ticket

• Drone

• IoT Meter

Value

• Loss avoidance

• Reduced truck rolls

Rewards

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Questions?

▪ Any Questions ?