OPEN PPT 100510

8/8/2019 OPEN PPT 100510

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Matt Hartzog

761 Poplar Court • Oswego, IL 60543

630.746.1515 mobile • 630.554.3588 home

www.matthartzog.com

prepared for

8/8/2019 OPEN PPT 100510


TABLE OF CONTENTS

• NEEDS AND ABILITIES

– Relationship Management/Client Service

– Early stage experience

– Cross functional agility

– Strategy development/Execution

– Performance driven

– Strong Leadership Skills

• 90 Day Plan for Success

• THANK YOU

8/8/2019 OPEN PPT 100510


NEEDS AND ABILITIES

YOUR NEEDS MY ABILITIES Relationship Management/Client Service Maintained strong working relationships with clients

that fostered hyper growth & superior customer service.

Achieved Net Promoter Scores of 88%. Early stage experience 20 year career building successful new businesses in

quick printing, general contracting, land development,

wireless towers, retail petroleum & self-serve kiosk

industries

Cross functional agility Ability to work as an integral member of a team

working towards the accomplishment of company goals

as exemplified by my leadership & participation in

executive & operations leadership teams

Strategy Development/Execution Developed & led the execution of the deployment plan.

A new kiosk was delivered 24/7/365 reducing project

timelines by 50%.

Performance Driven

Enthusiastic supporter of metric driven performance.Integrated company strategy in development of team &

individual goals that achieved 115% of team metrics Leadership Experience leading the professional development of a

staff of 30 including 6 direct and 24 indirect reports

operating in nationwide locations. Established programs

to support positive performance, my team consistently

exceeded expectations.

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RELATIONSHIP MANAGEMENT/CLIENT SERVICE

4

0%

20%

40%

60%

80%

100%

120%

CNPS Linear (CNPS)

•

•

• 2008 CNPS

• 5-10% NPS FOR AVERAGE FIRMS

• MANY FIRMS HAVE NEGATIVE NPS

• 75% NPS CONSIDERED QUITE HIGH

• 2008 NPS – 45%

• 2009 NPS – 87% (85% IS STRETCH TARGET)

•

2007 CNPS

• netpromoter.com

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Early stage experience

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Cross functional agility

• Executive Leadership Team

• Operations Leadership Team

• Deal Review Committee

• Deployment Leadership Team

• Business Development• Ad hoc committees

– Finance/Accounting

– Software

– Marketing

– Purchasing

– Technical support

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STRATEGY DEVELOPMENT/EXECUTION

• Grew network from 100 kiosks to over 22,000

•

A new kiosk delivered every hour – 24/7/365• Customer satisfaction scores exceeding 85%

• Drove annual savings of 14%

• Team achieved 100%+ metrics on annual basis

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Goal STRETCH /BASE Target Weight Data

DEPLOYMENT DATA SUCCESS RATE

(DDSR)100%/96% 20% 98.96%

Optimize Interior Placements 100%/97% 20% 99.56%

Deployment Success Rate 97%/93% 20% 98.54%

Kiosk Deployment Costs 15% below budget/MET 30% -14%

Client Net Promoter Score 85%/65% 10% 88%

PERFORMANCE DRIVEN

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Strong Leadership Skills

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First 30 daysREADY

Research

Complete new hire paperworkBusiness plan

Company knowledge - how does the businesswork?

IT systems

Industry knowledge

Employees’ knowledge

Kiosk knowledge

Client list

Contractor list

Supplier list

Consultant list

Boss

Plan

Pet peevesCommunication style

Leadership style

How to make successful

Who are you?

Office set-up

Email

Business cards

Supplies

Furniture

Phone – desk & mobile

Laptop

Monitor

Docking stationAir cards

Digital camera

Printer/Scanner/Fax

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Next 30 daysSET

Financial analysis

Company analysis

Industry analysisSupplier analysis

Contractor analysis

Contractor analysis

Client analysis

Customer analysis

Employee one on ones

Getting to know you

Who are you?

Definition of success

Goals

How does the machine work

Set-up

RepairMerchandising

Definition of success & expectations

Early long range planning and goal setting

Mission statement

Vision

Goals – company, team & individual

Values

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Final 30 daysGO!

Client visits

Supplier visits

Contractor visits

Site visits

90 day review

Long range planning & goalsetting rough draft

Operations manual planning

Deployment

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Success is putting the right pieces together!

8/8/2019 OPEN PPT 100510


Make the routine look spectacular so the spectacular looks routine.

-Matt Hartzog

8/8/2019 OPEN PPT 100510


OPEN PPT 100510

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