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Corporate LibrariesKyrsten Crowe

John Hooper

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W hat is a corporate librarian?

W orks for businesses, corporations, etc. ± Creating library, teaching staff how to search

databases, keeping on top of changing infoand keeping key staff abreast of new info.

± Different types of libraries, from Harper Collins to Intel.

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Corporate Library User Base

± Staff membersFocus is moving to core staff rather than all staff.

± PublicOccasionally open to public depending on thelibrary.Requests submitted for access to information.Intelhttp://www.intel.com/about/companyinfo/museum/archives/index.htm

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Issues with providing service

In the past decade to twenty years, therole of the corporate librarian has become

more and more obsolete.Need to direct focus on the corp. andfurthering the business as the overall goal.keywords: information expert, knowledgebroker

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There is a need to transition libraryservices from an older, warehouse modelto one focusing on client-centered uses.Corporate librarians hold the key todetermining new ways to work within their environments. They must drive the

process to change the view of thecompany library as a liability, to the libraryas a necessary investment.

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E xampleSetting - LargeInsuranceCompanyThe corporatelibrarian arrangesthe library's printcollection to inthe style of a

large bookstore,set up by subjectwith signs aboveeach section.

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After talking with her supervisor at thecompany, shedesigns the print

collection to besearchable bythe staff to relievethe librarian of

"circulation desk"duties.

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She can now focus on the main goal:supporting the sales team in its efforts tosell insurance. In positioning the library tostrengthen the firm's most importantactivity, the librarian reasons that if thecompany is successful and the library canpoint to its contributions to that success, itwill be successful, too.

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Adventures of the Special Librarian

http://www.youtube.com/watch?v=fND46AVuNiY

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Prusak and MatarazzoCorporate Library Study Survey, 1990

Survey Studied: ± 164 U.S. companies with corporate libraries

Survey Sought to Find: ± How corporate libraries are valued ± Identify corporate library trends

Survey Subjects:

± E xecutives to whom library personnel report

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P rusak and MatarazzoCorporate Library Study Survey, 1990 (Cont.)

Survey Results / Reference Materials: ± E lectronic Databases/Journals most valuable resource

± Books/Syndicated Studies less valuable resources

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P rusak and MatarazzoCorporate Library Study Survey, 1990 (Cont.)

Survey Results / Reference Service Issues ± No methods to evaluate effectiveness, efficiency of librarians jobs ± Libraries ³liked´ but not seen as ³mission critical´

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Libraries can address these issues by: ± Learning the information needs of senior-level

employees ± Make library resources known ± Market to those who need information

± Be part of the business

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CH2M HILLPortland, OR

E stablished 1946Provider of engineering, construction and operationsservices

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CH2M HILL Library

P atrons: ± Regional and international CH2M HILL employees

Library offers: ± Primary codes and standards materials ± Test preparation manuals for engineers /architects ± Vender catalogs

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CH2M HILL Library

Reference service issues:P urchase of materials ± Items are overhead, client-billed or business development

Library/Reference P romotion

± New employees are unaware of facility

Reference service solutions:P urchase of materials ± Substantiate purchase of library resources

Library P romotion: ± Provide library tours with employee orientation ± Promote library reference with company literature/tours ± Hold ORSLA and other meetings in library

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E SCO CorporationPortland, OR

E stablished 1913Manufacturer of engineered metal parts/components for ± Industrial applications ± Construction ± Mining ± Aerospace

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E SCO Corporation Library

P atrons: ± Regional and international E SCO employees

Library offers: ± Business/management text ± Manufacturing ± Training volumes ± Self-help references ± E lectronic media (CD/DVDs)

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E SCO Corporation Library

Reference service issues: ± Reference/use of library not tabulated or assessed ± Lack of returned materials ± New employees are unaware of library facility

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E SCO Corporation LibraryP ossible solutions to reference service issues:

Provide tabulated data or circulating materialsPromote library/reference service within company : ± Corporation literature ± Facility tours ± W ebpage

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E SCO Corporation Library

E SCO Library W eb page

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B onneville P ower AdministrationPortland, OR

Created by act of Congress, 1937 to market electric power fromBonneville DamOne of four regional Federal power marketing agencies within U.S.Department of E nergy

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B onneville P ower Administration Library

Government libraryLibrary offers: ± E lectrical engineering volumes ± Utility industry materials ± Management resources ± Self-help materials

P atrons:

± Bonneville Power employees and general public

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B onneville P ower Administration Library

Reference Service Issues

Tracking of P atron ActivityMonthly/yearly patron usage compared and analyzed: ± Patrons who utilize reference service ± Number of circulated items ± New patron accounts

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B onneville P ower Administration LibraryP romotion of reference services

P rint media ± Articles in BPA Connection ± Posters and handoutsOn-line ± Library home/collections pages on BPA external website

± E -mail recipient surveys

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B onneville Power Administration Library

Library Collections P age:Profiles collectionDescribes databases

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References

A. Maule H. Neal (personal communication, March, 10, 2011)

H. Neal (personal communication, March, 8, 2011)

B. Zimmerman (personal communication, March, 11, 2011)

Matarazzo, J. M. & T. Pearlstein (2007 February 1). Corporate score.

Library Journal , 132 (2), 42-43.

Prusak, L. & J. M. Matarazzo. (February 2007). Tactics for corporate

library success. Library Journal , 132(2), 42-43 .