Online tools for volunteer management

Community Focus Statewide Impact National Network

Presented byAndrew Marietta, Regional Manager, New York Council of Nonprofits, Inc.

www.nycon.org | 800.515.5012 ext 141 | [email protected]

Online Tools for Volunteer Management

Leatherstocking AEA | June 30, 2010

Community Focus Statewide Impact National Network

•Social Good podcast: Communicating with Volunteers Online

An Introduction

Why Reinvent the Wheel?• Volunteer resources and articles– http://managementhelp.org/staffing/outsrcng/volnteer/

volnteer.htm#anchor1270094

– http://www.utexas.edu/lbj/rgk/serviceleader/downloads/Guidefordownload.pdf

– http://www.energizeinc.com/art.html

Managing Volunteers

Management resources

• http://www.evergreen.ca/en/resources/schools/volunteer-management.sn

• http://www.energizeinc.com/art/subj/super.html

Managing Volunteers

• Using Real-Time Communications (VoIP, Chat, Instant Messaging, Etc.) With Volunteers

• Online Volunteer Management

– http://www.volunteerspot.com/• http://www.volunteerspot.com/video/

– http://www.qlubb.com/qlubbs/new

– http://www.bigtent.com/• http://www.bigtent.com/features

Communication

• http://www.surveymonkey.com/

• Gather input

• http://pbworks.com/

• Document sharing and editing

• http://www.slideshare.net/

• Training and orientation

• http://www.skype.com

• Communication

• http://www.facebook.com/

• Networking, recruitment and communication

• http://www.ning.com/

• Networking and communication

• http://www.google.com/nonprofits/

• Calendar and document sharing and editing

Tools for You and Your Volunteers

• http://www.eventbrite.com

• Event registration and management

• http://www.flickr.com

• Photo sharing

• http://www.meetingwizard.com

• Meeting set up

• http://www.groupsite.com/

• Group management with blog, calendar and file sharing

• http://www.facebook.com/

• Networking, recruitment and communication

• http://www.blogger.com or http://www.wordpress.com

• Blogging set up

Tools for You and Your Volunteers Continued

Defining Virtual Volunteering• Online

• At home or work

• Similar to telecommuting

• Collaborative

Virtual Volunteering

Why?• New expanded pool of volunteers

• Don’t want to or not easy to leave their home

• Trial run before committing in person

• Flexible schedule

• Accessibility

• Environmentally Friendly

Virtual Volunteering

What Can A Virtual Volunteer Do?• Conducting online research

• Consulting expertise

• Write Proposals

• Create Curriculum and Training

• Marketing and Advocacy• Captioning / Translation• Design, Editing, Copywriting, and Proofreading• Web Development• Evaluations• Client Contact

Virtual Volunteering

Support Technology• Collaborative Document Editing• Online Project Management• Online Messaging / Talking• Captioning Service• File Transfer• Social Bookmarking / Tagging• Social Media Tools

Virtual Volunteering

Resource• http://www.utexas.edu/lbj/rgk/serviceleader/virtual/

Example• http://app.beextra.org/home/

Virtual Volunteering

What should I do now?• Document and understand your volunteer needs

• Decide how to respond

• Set up volunteer expectations and orientation tools

• Develop volunteer manual/guidelines

• Set up communication and sign up tools

– Big Tent or VolunteerSpot

• Put out the word and recruit your volunteers

Next Steps

Added Ideas, Comments, Questions???Added Ideas, Comments, Questions???