Online Queue Management Tour

QUEUE MANAGEMENTVISUAL TOUR

Main components

Ticket dispenser

Central server

Statistics &AdministrationSoftware

ManagementMarketing

SalesIT

Central display or Plasma/LCD

Desk/Clerk/CashierNo.1.

Desk/Clerk/CashierNo.2.

Desk/Clerk/CashierNo.X.

Counter displays

HW or SWTerminals

How does it works?

The customer enters into the Branch or

Customer Service area …

… and select a service bytouching the screen or

pressing a button …

… then take the printed ticket.

How does it works?

Information displayed on various ticket dispenser screens

Information displayedon ticket

• Company/Branch Name & logo• Ticket Number• Selected service• Arrival time/ People waiting for the same service• Anticipated waiting time

• Company/Branch Name & logo• List of services• Choice of multiple languages• Clerk selection/ VIP customer identification / Pre-registration• Commercials/Useful information/Ticker

How does it works?

The customers will sit with the ticket and …• read leaflets placed in the waiting area• watch dedicated commercials or readinformations/news displayed on indoor LCD/Plasma screens

• simply relax or drink a coffee

How does it works?

• A short signal or a call forward audio message is played when a new customer is called

• The ticket number related to the desk/cashier number is displayed on the central display in order of calling

• In case of an indoor LCD/Plasma the customerwill see the rolling ticket numbers together with a running commercial and/or other informations

• Arrows will show the direction to the displayed desk number

How does it works?

• When a client’s ticket number is displayedon the central or LCD display, the same numberwill appear on the clerk’s counter display

• The customer is served and if it is necessarycan be transfered to another clerk for another service, using the same number, the same ticket

• After the customer is served theclerk will call a new clientusing the hardware orsoftware terminal

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Managers on every level have access to various real-time or near-time statistics:- about employees- about customers- about sales and workforce efficiency

As a result can take immediate actionsand are able to make strategical decisionsin Sales/Marketing/HR/Finances/Investments.

More than just a queue buster …

Benefits of the clients

• Comfortable waiting without queuing

• Less stress and impatience

• Increased confidentiality

• Multiple language selection

• Pre-registration

• VIP customer management

• Better customer service

Benefits of the managers

• On-line monitoring of every event and workforce, anytime and anywhere

• More channels for sales and cross-sales

• Efficiency continuouslymeasured, evaluated

• Various statistics relatedto almost every aspectof the business

• Better decisions based onreliable and accurate data

• Web-based configuration

• Better strategy planning, success rate and reach of targets

NO MORE QUEUENO MORE INFORMATION LOSTNO MORE WRONG DECISIONS

MORE SATISFIED CLIENTSMORE ACCURATE STRATEGYMORE PROFIT

Why the ONLINET queue management?

Information in a touch

www.onlinet.co.uk