ONLINE PAYMENT FRENAVIT PUTRA
ONLINE PAYMENT
FRENAVIT PUTRA
4.6 MILLIONpeople have shopped online in 2013
2011 2012 2013 2014 2015 2016
2
3.1
4.6
5.9
7.4
8.7
Source: eMarketer,March 2013
Fashion and Females are the TOP Products & Buyers Respectively
CLOTHING
HANDPHONE
PLANE TICKET/SHOW
LAPTOP & ACCESSORIES
BAGS
MALE FEMALE
BOOKS
ELECTRONICS
SHOES
Source: APJII, Indonesian Internet Profile, Dec 2012
77.1%
2.1%
8.7%
3.8%
11.1%
5.2%
2.2%
5.0%
39.1%
17.8%
16.9%
16.1%
1.4%
11.0%
9.0%
8.8%
eCommerce Platforms
Payment & Logistics
Marketplace
• C2C model• B2C model• B2B model• B2B2C model
Direct Selling
• Consignment model• Outright model • Dropship model
2 Popular Business Model
Marketplaces are the key players in shaping eCommerce
3,642,894
3,000,000
1,212,369 1,100,000
341,640
8,200
500,000 339,495
1,570,000
529,887
53,600 60,000 35,407
1,104,211
10,000 126,000
Source: PriceArea.com
# of Products % of Sellers
#7
Alexa Rank (Indonesia):
#12 #24 #42 #54 #96 #158 #217
Competition is heating up
Source: veritrans
Source: veritrans
Challenge in Payment and Delivery
Only 3 providers are ready to support logistics from online shopping.
BANK TRANSFER
CASH ON DELIVERY
CREDIT CARD
OTHERS
57%
28%
8%
7%
Source: Indonesia Credit Card Association, 2013, VelaAsia
Indonesia Philippines Vietnam Malaysia Thailand Singapore
5% 6%3%
6%9%
55%
20%
33%28%
25% 25%
39%
Delivery Payment
14.7 Million Credit Cards (4.5% Penetration)
Trust is No.1 issue in online shopping in Indonesia
34.6%
21.5%
21.5%
21.5%
9.3%
6.0%
5.2%
4.7%
4.1%
4.0%
Source: APJII, Indonesian Internet Profile, Dec 2012
AFRAID OF FRAUD
TOUCH & FEEL THE ITEMS
HIGH PRICES
NOT INTERESTED
PRODUCT QUALITY NOT GUARANTEED
DO NOT KNOW HOW
NOT PRACTICAL
ITEM DO NOT MATCH THE OFFER
ITEMS NOT IN ACCORDANCE TO ANYONE’S LIKING
ITEMS DO NOT MATCH THE PICTURE
TIPS KIKIS RESIKO BERTRANSAKSI JUAL-BELI ONLINE
• LINDUNGI KOMPUTER
• BUATLAH PASSWORD YANG AMAN
• KETIK SENDIRI ALAMAT SITUS
• PASTIKAN BAHWA INFORMASI ANDA AMAN
• GUNAKAN KOMPUTER PRIBADI UNTUK MELAKUKAN TRANSAKSI
• SELALU UTAMAKAN AKAL SEHAT
USING HTTPS
USING TOKEN
TIPS MENGAMANKAN KARTU KREDIT SAAT BELANJA ONLINE
• PASTIKAN KOMPUTER TIDAK TERINFEKSI PROGRAM BERBAHAYA
• JANGAN MENGUMBAR NOMOR KARTU KREDIT
• GUNAKAN SOFTWARE KEAMANAN
• HATI-HATI DAN TELITI SAAT MENGUNJUNGI SITUS
TIPS AMAN SAAT BERINTERAKSI DAN BERTRANSAKSI ONLINE
• KENALI PENJUAL SEBELUM BERTRANSAKSI
• WASPADAI AKSI PHISING
• BERHATILAH-HATILAH BERBAGI FILE
• HINDARI SPYWARE
• WASPADAI ATTACHMENT DI EMAIL DAN LINK