Online Management Training Course

l e a d e r s h i p s a l e s s e r v i c e p r o d u c t i v i t y

www.chartcourse.com

Welcome…

Online Leadership Training

making it easy, blended and work

Vital Learning for business and life

Presented by:Presented by:

Greg SmithGreg Smith

President – Chart Your Course President – Chart Your Course InternationalInternational

http://www.chartcourse.com/supervisory-training/

770-860-9464770-860-9464



Vital Learning Corporation Formerly McGraw Hill Learning Systems

Became Vital Learning in 1989

Leadership, Sales, Service & Productivity

Practical, Relevant, Comprehensive Solutions

Flexible Delivery – Online/Classroom/Blended

National Network of Performance Consultants

About Vital Learning

I. Leadership in Complex Times

II. Flexible Training to Fit Your Environment

III. Making Online Interactive & Robust

IV. A “Live” Look at Online

V. Achieving Behavior Change

VI. Q & A, Summary

Agenda

Declining Employee TenureSource: Dept of Labor Employee Tenure Surveys, 1955-2000

0

5

10

15

20

25

50s 60s 70s 80s 90s 2000

AV

G.

EM

PLO

YEE T

EN

UR

E

(Years

)

Leadership in complex times


Society for Human Resource Management

“83% of employees surveyed said it was extremely likely or somewhat likely they would

actively seek new employment once the job market and

economy improves.”

The Quality and Effectiveness of Local Leadership Continues

to be the #1 Factor Positively or Negatively

Impacting Employee Retention

Quality of Leadership Matters

Business Measure

Poor Manager

s

Average Manager

s

Best Manager

sCustomer Satisfactio

n*39% 49% 68%

Employee Turnover** 19% 14% 9%

Net Income***

-$1,176,4

54

$2,384,588

$4,516,974

Based on research published in “The

Extraordinary Leader” by Jack Zenger

& Joe Folkman, 2003.

* Large High Tech Company

** Large Insurance Company

*** Large Mortgage Bank


And yet TIME available to develop and

improve much needed

leadership skills is

disappearing and at a premium.


Can

E-learning

help?

Flexible training to fit your environment

?

The New

Vital Learning

Supervision Seriesa multi-module, multi-delivery curriculum

designed for today’s time-crunched environment


It’s One Solution

Supervision Series

Blended

Supervision Series

Online

Supervision Series

Classroom

The Supervision Series

Curriculum

Delivered In Three Ways


Leading Successful Projects (Classroom Available)

Hiring Winning Talent (Classroom Available) Motivating Team Members (Classroom Available)

Solving Workplace Problems (Classroom Available) Retaining Winning Talent (In Development)

Using Financial Data (In Development) Integrity Matters (In Development) Effective Meeting Management (In Development)

Supervision Series PLUS (12 Modules)

Essential Skills of Leadership Essential Skills of Communication Developing Performance Goals & Standards Providing Performance Feedback Managing Complaints Improving Work Habits Effective Discipline Resolving Conflict Coaching Job Skills Delegating Supporting Change Communicating Up

Supervision Series ESSENTIALS (12 Modules)

Online Courseware Classroom Workshops Blended Combination

Available Via


SS Curriculum is designed for…

Managers

Team Leaders

Frontline Supervisors

Potential Supervisors


Transitioning from SUPER-worker to SUPER-visor is Complex and Difficult

• Wider focus

• Responsible for larger business

picture

• Supports/coaches others as a

manager, mentor, or idea leader

• Produces results through team

• Represents workgroup effectively

to management & customers

• Less technical, more general

• Strong internal & external network

LeaderLeader::Leveraging OthersLeveraging Others

• Narrow focus

• Assumes responsibility for important work

• Does not rely on supervision; works independently

• Produces significant results

• Develops credibility and a reputation

• Increases in technical competence and ability

• Strong internal collegial network

SpecialistSpecialist::Individual ContributorIndividual Contributor

Stage IIStage II Stage IIIStage III


The Supervision Series provides…

Processes/Skills to Increase Employee Performance Techniques to Improve Team Communication Practices to Develop Capability in Others Methods to Increase Employee Involvement Competence to Identify & Resolve Problems

At the System level At the Process level At the Team level At the Individual level


Online

Workshop

Blended


Online Each Online Module Requires 1 to 2 Hours Fully Aligned With Classroom Workshop Access via VL Online Learning Center or Your LMS Highly Interactive Learning Module Design Solid Behavioral Modeling Foundation Full Motion Videos with Skill Points Access to Discussion Board, Class Messages, etc Adult Learner/Workplace Oriented


Vital Online

Learning Center:

• Welcomes New

Participants

• Informs Participants

What’s New

• Launching Point for

All Elements of Our

Learning Center

• Informs Participants of

Messages Waiting


Full Motion Modeling Video’s:

• Brings Real World into Learning

• Shows Participants both sides of strategy…

• “Traditional Approach” demonstrating

unsuccessful methods

• “New Approach” demonstrating

recommended strategy and techniques

• “New Approach” with Skill Points identified


Simulated

Practice:

• Provides simulated,

real world practice

situations

• Prompts open

submissions and

compares with

structured answers

• Multiple scenarios

provide variety


Pre & Post-Test:

• Promotes specificity

of learning

• Allows organization

to monitor progress

• Pre and Post

movement suggests

level of learning

• Post-Test acceptance

levels may be set by

organization


Classroom Workshop Twelve 4-Hour Instructor Led Modules Each Module Fully Aligned with Online Content Twelve 2-Hour Modules When Blended with Online User Friendly Instructor Kits (No Certification Required)

Solid Behavioral Modeling Foundation Video for Both Office & Industrial Settings Job Specific Customizable Practice Extraordinary Job Aids Included (Troubleshooting Guides) Ongoing Support & Research

www.chartcourse.com/supervisortraining.html



Instructor Kits come complete with all teaching notes, guidelines, video’s, PowerPoint’s, and all necessary supporting materials

Video models contain both “Office” and “Industrial” settings to fit your environment

Participant Manuals each include Job Aids and Resource Guide with important resources for use back on-the-job to help reinforce learning

Each Job Aids and Resource Guide contains; Self-Assessment Worksheet, Action Plan Worksheet, Team Leader’s Troubleshooting Guide, Additional Information and Review, Special Issues Section, A Summary of Skill Points taught, and a complete Bibliography of recommended readings




An Area for An Area for FacilitatorsFacilitators An Area for An Area for ParticipantsParticipants


www.supervisionseries.comwww.supervisionseries.com

Blended – Online & Classroom* Cognitive Learning Online at Personal Pace

Classroom for Review, Discussion & Practice

1 to 2 Hour Online Modules

2-Hour Classroom Workshop Sessions

Job Specific Customizable Practice Extraordinary Job Aids in Manual (Troubleshooting Guides)

* Classroom = Face-to-Face or Virtual


Senior Management Intro/Kick-off Work Thru

Online Modules

Review, Discuss & Rehearse

Modules

One-on-One Follow-up Coaching

Review, Discuss & Rehearse

Modules

Online Reinforcement + Application Tools

Work Thru Online

Modules

Making online interactive & robust

Let’s Look

“Live” at the

Vital Learning

Online

Leadership

Learning

Platform

A “live” look

Online Module

Discussion Board For Participants

& Facilitator

Facilitator Messages & Assignments

Class Surveys & Polls Via

Web

Information Links Via

Web Multiple

Methods Are

Available to

Enhance

The Online

Learning

Experience

Making online interactive & robust

Achieving Behavior Change

development that actually changes performance

To Achieve Behavior Change

I. Select strategic/important tactical areas of

need to invest critical training time/dollars on

II. Implement an integrated learning process

III. Provide context, structure, and support

Achieving behavior change

Commit

Prepare & Commit

Preparing a detailed plan of action that

commits leadership, human resources, and

participants to a reinforcement-centered learning process is a critical first step

toward achieving behavior change.

Assess

Assess & Motivate

Meaningful participant skill assessment

provides powerful, insightful feedback prior to training and develops

understanding of individual skill

strengths/gaps and builds personal

motivation to want to learn.

Train

Learn & Train

High impact training provides awareness of possibility, new

ideas and methods to apply, and structured, and safe opportunity to rehearse the use

of new skills.

Reinforce

Reinforce & Practice

Continued structured reinforcement that

focuses on ongoing learning, ongoing

feedback, coaching, and accountability

ingrains the training in ways that

overcome old patterns of behavior.

Integrate

Integrate & Implement

Integrating methods learned in training into

daily business practices and

organizational policies ensures continued reinforcement of behavior change.

Integrated Learning Process


Think of Online

Learning Much Like

Any Training and

Provide the Same

Important Context,

Structure and

Support


Leading Successful Projects (Classroom Available)

Hiring Winning Talent (Classroom Available) Motivating Team Members (Classroom Available)

Solving Workplace Problems (Classroom Available) Retaining Winning Talent (In Development)

Using Financial Data (In Development) Integrity Matters (In Development) Effective Meeting Management (In Development)

Supervision Series PLUS (12 Modules)

Essential Skills of Leadership Essential Skills of Communication Developing Performance Goals & Standards Providing Performance Feedback Managing Complaints Improving Work Habits Effective Discipline Resolving Conflict Coaching Job Skills Delegating Supporting Change Communicating Up

Supervision Series ESSENTIALS (12 Modules)

Summary

Online Courseware Classroom Workshops Blended Combination

Available Via

Previews

Previews Are Are Available

Available

The Institute of Certified

Professional Managers

http://cob.jmu.edu/icpm/

http://itcap.com

Supervision Series also qualifies for College Credit

options…

and is an accepted precursor to

Professional Manager Certification

One More Benefit

Online/Classroom/Blended Supervision Series…

Efficient Use of Time (Online or Blended Saves Time Off-The-Job)

High Value/Quality

(Less Expensive, Most Practical Content Available)

Easy to Implement

(No Certification Required, Local Resource Available)

Fits Your Environment (Online, Workshop, Blended… Potential Repro Rights,

Potential Unlimited Licenses)

Supports an Integrated Learning Process(Extended Access to 24/7/365 Online Learning Facilitates Reinforcement)

Summary

l e a d e r s h i p s a l e s s e r v i c e p r o d u c t i v i t y

If You Are Interested In Knowing More Please Contact:

Greg Smith770-860-9464

www.ChartCourse.com




Online Management Training Course

Education

e s s e r

waysflexible training

online module

vl online learning center

d e r s h i p s

team level

workvital learning

vital learning corporation