Online Bill Payment and Account Management · Online Bill Payment and Account Management Eligibility to receive service from Valley Telephone Cooperative, Inc., VTX Communications,

Online Bill Payment andAccount Management

Eligibility to receive service from Valley Telephone Cooperative, Inc., VTX Communications, LLC and VTX Telecom, LLC is based on service address.

www.vtx1.net 1.800.446.2031

Self Care Online Bill Payment and Account Management

Online Self Care lets you pay your bills and manage your accounts.This document will help guide you through using the Self Care system.

Text provided by UDP, 2009, VTX logo and service icons trademarks ofValley Telephone Cooperative, Inc.

Valley Telephone Cooperative, Inc.VTX Communications, LLC

VTX Telecom, LLC


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Online Bill Payment and Account ManagementConnect. Select. Enable.

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www.vtx1.net 1.800.446.2031

Logging On

Copyright UDP, 2009 S elf Care TOP

Online Bill Payment and Account Management

Logging On

Enter your User Name and Password then click Log In to enter the Self Care system. heck Remember me next time to save the log in information for the next time you use Self Care. If you have lost or forgotten your User Name and/or Password, click the appropriate link and provide the additional identifying information. Your User Name or Password will then be emailed to you.

Failed Log On You are allowed three attempts to log into the system. After the third failed log in attempt your Log In screen will change to look like the one shown here. You should: Verify your User Name and Password – if you are in doubt click ‘Forgot your user name? ’ or ‘Forgot your password? ’ to have them emailed to you. Enter your veri�ed User Name, Password AND the Security Code exactly as it appears in your screen. This procedure is designed to protect your account information from identity theft.

Self Care


Online Bill Payment and Account Management

Logging On

Enter your User Name and Password then click Log In to enter the Self Care system. heck Remember me next time to save the log in information for the next time you use Self Care. If you have lost or forgotten your User Name and/or Password, click the appropriate link and provide the additional identifying information. Your User Name or Password will then be emailed to you.

Failed Log On You are allowed three attempts to log into the system. After the third failed log in attempt your Log In screen will change to look like the one shown here. You should: Verify your User Name and Password – if you are in doubt click ‘Forgot your user name? ’ or ‘Forgot your password? ’ to have them emailed to you. Enter your veri�ed User Name, Password AND the Security Code exactly as it appears in your screen. This procedure is designed to protect your account information from identity theft.

Self Care

Enter your User Name and Password then click Log In to enter the Self Care system.

Check Remember me next time to save the log in information for the next time you use Self Care.

If you have lost or forgotten your User Name and/or Password, click the appropriate link and provide the additional identifying informa-tion. Your User Name or Password will then be emailed to you.

Failed Log On You are allowed three attempts to log into the system.

After the third failed log in attempt your Log In screen will change to look like the one shown here.

You should:

Verify your User Name and Password – if you are in doubt click ‘Forgot your user name?’ or ‘Forgot your password?’ to have them emailed to you.

Enter your verified User Name, Password AND the Security Code exactly as it appears in your screen.

This procedure is designed to protect your account information from identity theft.

Not Registered?If you have a user id and password set up with your provider, then all you have to do is log on. If you do not have this information set up, contact your service provider to get started.

Text provided by UDP, 2009, VTX logo and service icons trademarks of Valley Telephone Cooperative, Inc.

What Do You Want To Do? • Change Your Password • Pay your bill • Change your email address • View and manage payments • Manage your saved accounts • See recent payments • Set up automatic payments • Cancel a scheduled Auto Pay Payment • Save account information • Cancel a Scheduled Payment • Save or update a checking account • Disable Auto Pay • Save or update a credit card • View Usage Details (Long Distance Toll) • View billing history and print bills

Self Care HomeWhen you first log onto Self Care you will be in the Home screen.The home screen shows you basic Account Information and your current payment information.

Click “Home” in the menu to come back to this start screen.


Self Care Home When you �rst log onto Self Care you will be in the Home screen. The home screen shows you basic Account Information and your current payment information.


Self Care Main Menu All of the payment and account management options are found in the Self Care main menu. Place your mouse cursor over the menu and the list of options will expand below.

Move your mouse to the desired item and left -click to open it.


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www.vtx1.net 1.800.446.2031


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Self Care Main MenuAll of the payment and account management options are found in the Self Care main menu.

Place your mouse cursor over the menu and the list of options will expand below.

Move your mouse to the desired item and left-click to open it.


Self Care Home When you �rst log onto Self Care you will be in the Home screen. The home screen shows you basic Account Information and your current payment information.


Self Care Main Menu All of the payment and account management options are found in the Self Care main menu. Place your mouse cursor over the menu and the list of options will expand below.

Move your mouse to the desired item and left -click to open it.

If you are NOT redirected to the enrollment window, disregard this page.

Reenrollment

Welcome to the new online self care payment system. Before you can use the new Self Care system, you must be enrolled.

If you have used the online payment process in the past just login just as you normally would with your username (E-bill ID) and password. You will be directed to the Self Care Enrollment screen. Follow the steps below to re-enroll, and then use your new username and password to login.

Enrollment Process1. Enter a User ID. Your User ID can be any combination of letters or numbers. Do not include spaces or special characters (#, $ %, &, etc) (You can enter your E-bill ID if you prefer to keep using it).2. Enter your email address.3. Enter a new password. (Password must be 7 characters long and contain at least one number).4. Select a Secret Question.5. Enter your Secret Question Answer.6. Click on the “Submit” button.Once your new enrollment information is submitted, you will be taken back to the login screen where you can log in using your new User ID and Password.


If you are NOT redirected to the enrollment window, disregard this page.

Reenrollment

Welcome to the new online self care payment system. Before you can use the new Self Care system, you must be enrolled. If you have used the online payment process in the past just login just as you normally would with your username (E -bill ID) and password. You will be directed to the Self Care Enrollment screen. Follow the steps below to re -enroll, and then use your new username and password to login. Enrollment Process

1. Enter a User ID. Your User ID can be any combination of letters or numbers. Do not include spaces or special characters (#, $ %, &, etc) (You can enter your E -bill ID if you prefer to keep using it).

2. Enter your email address. 3. Enter a new password. (Pass word must be 7 characters long and contain

at least one number). 4. Select a Secret Question. 5. Enter your Secret Question Answer. 6. Click on the “Submit” button.

Once your new enrollment information is submitted, you will be taken back to the

login screen where you can log in using your new User ID and Password.


VTX Telecom, LLC


www.vtx1.net 1.800.446.2031


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VTX Telecom, LLC


www.vtx1.net 1.800.446.2031

Change Your Password

Enter your old password (the password you logged in with).

Enter your New Password.

The new password must be at least seven characters long and contain at least one number.

Change Your Email Address

Type the new email address over the existing email address and the click Submit.

As added protection of your information, anytime your email address is changed your OLD address will be sent an email notification of the.

If you did not make the change yourself, or request that it be changed, you should notify your provider immediately.


Change Your Password Enter your old password (the password you logged in with). Enter your New Password. The new password must be at least seven characters long and contain at least one number. Con�rm the New Password and click Submit.


Type the new email address over the existing email address and the click Submit. As added protection of your information, a nytime your email address is change d your OLD address

will be sent an email noti�cation of the . If you did not make the change yourself, or request that it be changed, you should notify your provider immediate ly.


Change Your Password Enter your old password (the password you logged in with). Enter your New Password. The new password must be at least seven characters long and contain at least one number. Con�rm the New Password and click Submit.


Type the new email address over the existing email address and the click Submit. As added protection of your information, a nytime your email address is change d your OLD address

will be sent an email noti�cation of the . If you did not make the change yourself, or request that it be changed, you should notify your provider immediate ly.

Confirm the New Password and click Submit.


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VTX Telecom, LLC


www.vtx1.net 1.800.446.2031

Pay Your Bill

Using A Saved Account

Pay bills and schedule future payments using the Pay Bill option.Enter the amount of the payment by either selecting Total Amount Due or by selecting Pay Other Amount.

Select the Saved Account option, and then use the drop down to choose the account you wish to use.

Enter the payment date. You can click the cal-endar icon to select the date.

Click the “Next” button.

In the next window, click “Submit Payment” to add to the payment schedule.

Your payment is now scheduled.


Pay Your Bill

Using A Saved Account Pay bills and schedule future payments using the Pay Bill option. Enter the amount of the payment by either selecting Total Amount Due or by selecting Pay Other Amount . Select the Saved Account option, and then use the drop down to choose the account you wish to use. Enter the payment date. You can click the calendar icon to select the date. Click the “Next” button. In the next window , click “Submit Payment” to add to the payment schedule. Your payment is now scheduled.


Pay Your Bill

Using A Saved Account Pay bills and schedule future payments using the Pay Bill option. Enter the amount of the payment by either selecting Total Amount Due or by selecting Pay Other Amount . Select the Saved Account option, and then use the drop down to choose the account you wish to use. Enter the payment date. You can click the calendar icon to select the date. Click the “Next” button. In the next window , click “Submit Payment” to add to the payment schedule. Your payment is now scheduled.


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Using A Checking Account

Select the Checking Account Payment Method to make your payment from a checking account.

Remember to enter the Payment Amount and the Payment Date.

Click on the Next button to continue.

The Next step is to provide the information for the checking account that will be debited.

Enter your bank or credit Union Routing Number and the Account Number.

As shown in this illustration, the checking account information window indicates where this information is located on your checks.

Once the information is entered, click on the Submit Payment button.

For payments submitted for immediate posting, a receipt will be generated at the time the payment is submitted. Click the Print Receipt button to send the receipt to a printer.

NOTE: Checking and Card information used for one time payments is not saved after the payment is posted. If you wish to save a new account, go to the Manage Saved Accounts option in the main menu.


VTX Telecom, LLC


www.vtx1.net 1.800.446.2031


Using A Checking Account Select the Checking Account Payment Method to make your payment from a checking account. Remember to enter the Payment Amount and the Payment Date. Click on the Next button to continue. The Next step is to provide the information for the checking account that will be debited.

Enter your bank or credit Union Routing Number and the Account Number. As shown in this illustration, the checking account information window indic ates where this information is located on your checks. Once the information is entered, click on the Submit Payment button.

For payments submitted for immediate posting, a receipt will be generated at the time the payment is submitted. Click the Pr int Receipt button to send the receipt to a printer. NOTE: Checking and Card information used for one time payments is not saved after the payment is posted. If you wish to save a new account, go to the Manage Saved Accounts option in the main menu.


Using A Checking Account Select the Checking Account Payment Method to make your payment from a checking account. Remember to enter the Payment Amount and the Payment Date. Click on the Next button to continue. The Next step is to provide the information for the checking account that will be debited.

Enter your bank or credit Union Routing Number and the Account Number. As shown in this illustration, the checking account information window indic ates where this information is located on your checks. Once the information is entered, click on the Submit Payment button.

For payments submitted for immediate posting, a receipt will be generated at the time the payment is submitted. Click the Pr int Receipt button to send the receipt to a printer. NOTE: Checking and Card information used for one time payments is not saved after the payment is posted. If you wish to save a new account, go to the Manage Saved Accounts option in the main menu.


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VTX Telecom, LLC


www.vtx1.net 1.800.446.2031

Using A Credit Card

Select the Credit/Debit/ATM Card Payment Method to make or schedule your payment using a card.

Remember to enter the Payment Amount and the Payment Date and then click the Next button.

Enter the Card Information. All information must be entered exactly as it appears on the card.

The Security Code (also known as a CVN or Card Verification Number) is three digits, located on the back of most cards.

With all card information entered, click the Submit Payment button.

On credit card payments submitted for immediate posting, a payment receipt will be generated.

Click the Print Receipt button to send the receipt to a printer.


Using A Credit Card Select the Credit/Debit/ATM Card Payment Method to make or schedule your payment using a card. Remember to enter the Payment Amount and the Payment Da te and then click the Next button. Enter the Card Information. All information must be entered exactly as it appears on the card. The Security Code (also known as a CVN or Card Veri�cation Number) is three digits, located on the back of most cards.

On American Express cards the CVN number is four digits and on the front of the card. With all card information entered, click the Submit Payment button. On credit card payments submitted for immediate posting, a payment receipt will be generated. Click the Print Receipt button to send the receipt to a printer.







On American Express cards the CVN number is four digits and on the front of the card.


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VTX Telecom, LLC


www.vtx1.net 1.800.446.2031

Payment Activity

Payment Activity displays your manually and automatically scheduled payments and recent payments.

Scheduled Payments shows you:

• Payments scheduled for Auto Pay. How to cancel an Auto Pay Payment.

• Manually Scheduled Payments. You can cancel manually scheduled payments from this screen. To cancel a payment, just click the Cancel button and acknowledge the payment cancellation.

NOTE: Auto Pay payments must be edited via the Manage Saved Accounts option.

Recent Payments shows you:

• Up to the most recent six payments (or other transactions) on your account.


Payment Activity Payment Activity displays your manually and automatically schedule d payments and recent payments.

Scheduled Payments shows you:

� Payments scheduled for Auto Pay. How to cancel an Auto Pay Payment.

� Manually Scheduled Payments. You can cancel manually scheduled payments from this screen. To cancel a payment, just click the Cancel button and acknowledge the payment cancellation.

NOTE: Auto Pay payments must be edited via the Manage Saved Accounts option. Recent Payments shows you:

� Up to the most recent six payments (or other transactions) on your account.


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Manage Your Saved Accounts

You have the option of storing account information that can be used when scheduling automatic payments or making single payments online. You can save as many checking, bank or credit car d accounts as you like. When you select the Manage Saved Accounts menu option, two windows will display, one for Credit Card Account Information and one for Checking Account Information.

To add accounts click the Add Checking Account or Add Credit C ard buttons. To edit existing saved accounts, click Edit.

Once you have entered the new account or card information, or updated existing information, click Update to complete the process.


VTX Telecom, LLC


www.vtx1.net 1.800.446.2031


You have the option of storing account information that can be used when scheduling automatic payments or making single payments online.

You can save as many checking, bank or credit card accounts as you like.

When you select the Manage Saved Accounts menu option, two windows will display, one for Credit Card Account Information and one for Checking Account Information.

To add accounts click the Add Checking Account or Add Credit Card buttons. To edit existing saved accounts, click Edit.

Once you have entered the new account or card information, or updatedexisting information, click Update to complete the process.



You have the option of storing account information that can be used when scheduling automatic payments or making single payments online. You can save as many checking, bank or credit car d accounts as you like. When you select the Manage Saved Accounts menu option, two windows will display, one for Credit Card Account Information and one for Checking Account Information.

To add accounts click the Add Checking Account or Add Credit C ard buttons. To edit existing saved accounts, click Edit.

Once you have entered the new account or card information, or updated existing information, click Update to complete the process.


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VTX Telecom, LLC


www.vtx1.net 1.800.446.2031

Add or Update Checking Account Information

Click on Add Checking Account to provide checking account information. You will need to know your bank or credit union’s Routing Number and your Account Number. The Auto Pay option is also available. (See below for more information about Auto Pay.)

Enter your Routing Number and Account Number in the appropriate spaces, and then click Update. Routing and account numbers can be found at the bottom of your checks (right).

Your checking account information is now stored and ready to be used for manual and/or automatic payments.

Add or Update Credit Card Information

Click on the Add Credit Card button to add a stored credit card account for making scheduled and single payments. Click Edit to update existing saved information.

Enter the Card Number, Card Type, the Name exactly as it appears on the card, and the Expiration Date.

Check the Enable Auto Pay box if you want payments to be automatically charged to this account each month. (See below for more information about Auto Pay.)

Click Update when you are finished.

Your credit card information is now stored and ready to be used for manual and/or automatic payment.


Add or Update Checking Account Information Click on Add Checking Account to provide checking account information. You will need to know your bank or credit union’s Routing Number and your Account Number. The Auto Pay option is also available. (See below for more information about Auto Pay.) Enter your Routing Number and Account Number in the appropriate spaces, and then click Update. Routing and account numbers can be found at the bottom of your checks (right). Your checking account information is now stored and ready to be used for manual and/or automatic payments.

Add or Update Credit Card Information Click on the Add Credit Card button to add a stored credit card account for making scheduled and single payments. Click Edit to update existing saved information. Enter the Card N umber, Card Type, the Name exactly as it appears on the card, and the Expiration Date. Check the Enable Auto Pay box if you want payments to be automatically charged to this account each month. (See below for more information about Auto Pay.) Click Update when you are �nished. Your credit card information is now stored and ready to be used for manual and/or automatic payments.


Add or Update Checking Account Information Click on Add Checking Account to provide checking account information. You will need to know your bank or credit union’s Routing Number and your Account Number. The Auto Pay option is also available. (See below for more information about Auto Pay.) Enter your Routing Number and Account Number in the appropriate spaces, and then click Update. Routing and account numbers can be found at the bottom of your checks (right). Your checking account information is now stored and ready to be used for manual and/or automatic payments.

Add or Update Credit Card Information Click on the Add Credit Card button to add a stored credit card account for making scheduled and single payments. Click Edit to update existing saved information. Enter the Card N umber, Card Type, the Name exactly as it appears on the card, and the Expiration Date. Check the Enable Auto Pay box if you want payments to be automatically charged to this account each month. (See below for more information about Auto Pay.) Click Update when you are �nished. Your credit card information is now stored and ready to be used for manual and/or automatic payments.


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Auto Pay

Auto Pay lets you have payments automatically debited to a selected account each month. Please note that Auto Pay can only be enabled on one saved account at any given time. Auto Pay can be used with either credit cards or checking accounts (see below).To use Auto Pay, just click the Enable Auto Pay check box when you enter or update account information.

Auto Pay Options:

Post Payments Prior to Due Date – With Auto Pay you can post payments to your account up to 15 days prior to the actual bill due date. To post ON the due date, leave “0” in this box.

Amount Due or Other Amount – Pay full Amount (amount due) is selected by default, but you also have the option of paying a different amount. Click the “Pay other amount” button and enter the amount you’d like to pay.

These options apply to both checking account and credit card.

When you have finished, click the Update button.

Your Credit Card Information is now stored and ready to make automatic payments.

Please be aware that if you already have Automatic Draft Payments set up through your provider, Self Care Auto Pay will not be available.

If you cannot enable Self Care Auto Pay because of active Automatic Draft Payments, please contact your provider.


VTX Telecom, LLC


www.vtx1.net 1.800.446.2031


Auto Pay Auto Pay lets you have payme nts automatically debited to a selected account each month. Please note that Aut o Pay can only be enabled on one saved account at any given time. Auto Pay can be used with either credit cards or checking accounts (see below) . To use Auto Pay, just click the Enable Auto Pay check box when you enter or update account information.

Auto Pay Options: Post Payments Prior to Due Date – With Auto Pay you can post payments to your account up to 15 days prior to the actual bill due date. To post ON the due date, leave “0” in this box. Amount Due or Other Amount – Pay full Amount (am ount due) is selected by default, but you also have the option of paying a di�erent amount. C lick the “Pay other amount” button and enter the amount you’d like to pay. These options apply to both checking account and credit card. When you have �nished, click the Update button. Your Credit Card Information is now stored and ready to make automatic payments. Please be aware that if you already have Automatic Draft Payments set up through your provider, Self Care Auto Pay will not be available. If you cannot enable Self Care Auto Pay because of active Automatic Draft Payments , please contact your provider.


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VTX Telecom, LLC


www.vtx1.net 1.800.446.2031

Cancelling Auto Pay Payments

Payments scheduled by Auto Pay must be cancelled by disabling the Auto Pay Option on the saved account.

Go to Manage Saved Accounts in the main menu.In Manage Saved Accounts, locate the account selected for Auto Pay.

Click the Edit button to open the account information window.

Uncheck the ”Enable Auto Pay” box to cancel the automatic payment.

Remember, once Auto Pay is disabled, payments will no longer be automatically debited. You must re-Enable Auto Pay to continue automatic payments.


Cancelling Auto Pay Payments Payments scheduled by Auto Pay must be cancelled by disabling the Auto Pay Option on the saved account. Go to Manage Saved Accounts in the main menu. In Manage Saved Accounts, locate the account selected for Auto Pay.

Click the Edit button to open the account information window. Uncheck the ”Enable Auto Pay” box to cancel the automatic payment.

Remember, once Auto Pay is disabled, payments will no longer be automatically debited. You must re -Enable Auto Pay to continue automatic payments.


Cancelling Auto Pay Payments Payments scheduled by Auto Pay must be cancelled by disabling the Auto Pay Option on the saved account. Go to Manage Saved Accounts in the main menu. In Manage Saved Accounts, locate the account selected for Auto Pay.

Click the Edit button to open the account information window. Uncheck the ”Enable Auto Pay” box to cancel the automatic payment.

Remember, once Auto Pay is disabled, payments will no longer be automatically debited. You must re -Enable Auto Pay to continue automatic payments.


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View Bill History

You can review any previous bill by selecting the View Bill History option in the Main menu.

Past bills are available for a maximum of 24 months.

Each bill is identified by the billing Month and Year and is presented in Adobe PDF format.

To view a bill simply click on the Adobe icon that corresponds to the bill you want to see. You will have the option of opening or saving the bill.


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www.vtx1.net 1.800.446.2031


View Bill History You can review any previous bill by selecting the View Bill History option in the Main menu. Past bills are available for a maximum of 24 months. Each bill is identi�ed by the billing Month and Year and is presented in Adobe PDF format. To view a bill simply click on the Adobe icon that corresponds to the bill you want to see. You will have the option of opening or saving the bill.


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VTX Telecom, LLC


www.vtx1.net 1.800.446.2031


View Usage History (Long Distance Toll) The Usage Details option gives you access to a list of Long Distance Toll usage information going back three months. The list is downloadable in Microsoft Excel® format. Select Usage Details under the Options menu.

View Usage History (Long Distance Toll)

The Usage Details option gives you access to a list of Long Distance Toll usage information going back three months. The list is downloadable in Microsoft Excel® format.Select Usage Details under the Options menu.


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Online Bill Payment and Account Management · Online Bill Payment and Account Management Eligibility to receive service from Valley Telephone Cooperative, Inc., VTX Communications,

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