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OneCmnmuuicatiolls:AdvaIl.ced Ci.sco Netw'Ork Switchesfor High-Speed Internet& Business·Phone... Page 1 of 1
02/13/2008
PAETEC
Company Profile - AboutPAETEC - PAETEC
About Us I Office Locations
Page 1 of I
Company ProfileFounding PrinciplesPAETEC was founded in 1998 when CEO Arunas A. Chesonis and a core team of executives recognized that existing telecommunications providers were failing
to respect the most important factor governing the long-term success of any business - first-rate customer service. OUf executive team has crafted a dynamic
corporate culture that emphasizes people as the essential corporate asset, and world-class technical alliances as the foundation for long-term business growth.
Corporate MissionPAETEC's corporate mission is to be the most customer and employee-oriented communications provider.
Corporate ValuesPAETEC has built its entire business around people - our customers, our employees, and our business alliances We foster a working environment that rewards
enthusiasm, teamwork, individual initiative, and proper work-life balance. Our belief is that satisfied employees result in increased productivity and, ultimately, a
high level of customer satisfaction. The essence of the PAETEC Experience can be summarized in the following four Corporate Values:
• Caring Culture
• Open Communication
• Unmatched Service
• Personalized Solutions
Every aspect of our company is aligned with at least one of these four values, whether it is how we run our business. satisfy our customers, or treat our people.
There are many reasons why customers initially select PAETEC; however, the relationship established is what keeps them with us.
Business IntegrityOur success is defined not just by realizing our mission, but also by our reputation for integrity and fair dealing. PAETEC's Code of Business Conduct articulates
the standards of business and professional ethics and represents our commitment to promoting the highest ethical standards.
PAETEC 877.472.3832 legal notices
http://www.paetec.com/strategicIPAETECyrofile.htmIO1/30/2008
PAETEC Products & Services Portfolio
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We Are Committed to Your Success
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dear thal PAETEC is cornrnin""d ttl hi; the lod!;f in the Resi;:JltT ruarli..<::f,"
Frank Aheilrn
PAETEC Offers Resellers a More Efficient Way to Grow Business
Pt\ ETRe ha" (>HC 1:( the best service I"cpucltiuns in the indwrry.
,q.Hc-of-thc-drt online r,Hlls, unp3.f:lllded cle.\i~n and ciigir1 ...'ering
suppc,n, J nd ;) CDJ11prdlul;-,ivt;' Rest'l ker rf;-1.ining pnl;t;un.
PAETEC p<Jvidcs ye'u with J winning cornbi1l2tlC1tl of c.:xpenise,
manageme!lt LOols, anclpruduCls - <i C(lJ11FlCt<: p3.CLlgC te kl'Cp
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PAETEC
A Full Suite of Profitable Products: Bundled or a la Carte
~~ Integrated 'r~l, C1lCOlllP:J.5Silli; fully (",attIred LOCJJ, Lune; IJislclLCC,
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ISO 9001:2000 Certification Ensures the Highest Level of Service
A~ nne of th<..' n;lrion\ e'nly communicniu!1s S(;1'vic(' rroviders tC\ Jchicyc
full ceniflcatiun 1:<.\ ISO 9001:2000 st:mdards aewss all divisir,ns,
PAETt:C'iCnllinizes, dnc:jjIKIHS, ;lDd refines every' F'l'oces.s clnwn [()
the smaJksr d;.:tJtL The re~ult is fewer prohkms Fen you :1no rUll1
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Caring Culture I Open Communication IUnmatched Service I Personali2ed Solutionsjdn,~: t'.:;m
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We Are Committed to Your Success
"Simply ptH, \Yt~ bdit'vc PAETE,C j~ differetlt, better, and sm;urer tbMl rbeir
(ornpcTiti\m_ ThCif .1ni]jry 1<1 fiCUS (In the cmWrDC,. rakes srand:nG .,ervlces
to a hi~hcJ: kh.l helping t(l fU\kr \ "nag\.:\ growth."
PAETEC Offers a More Efficient Way to Grow Business
P/\EI'EC b()~L'[S (IJjC ·)f the best s\'[vic<.' rcpuuliuns in the i"du$try and
h3:'; earned th~1t I'cpuutiull hy ufTcring ",vurld-class lh:nvork rechlwlogy.
a ruhmr infr,l'-trueturt, cnrnpetitive pl'icing, (~nginc('ringSUpp'Jrl.
advdllCi:d d:Hd prolUculs {ilf maxlrnum security state-uf.filc-art ouline
to ,ols, and a c.mJ}-'rthcnsive \'\/hoksalc ruining prugram.
F"r rhe 1ST', :\Sfl, (J;- VolT' supplier. ('ur (nlneation r;1Ciliril.:s On-~T the
ccmplete Central Office envimnmem, ,Hid hl:cause all your CPE is
cJoCHt',l, )'UU mlni:niD:: looV COSl~ <Iud get mu!ti··market access.
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A Full Suite of Profitable Products: Bundled or ala Carte
II Local DTD/DOD (fnlwund and OurhC"j\!Ild) ctpahHity
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lil:~ VPN so]u[iuos, including IPScc. ,\1PLS with optional QoS
ti: Dedicated, Jild highly competitivc Dursrah!c Internet si)!uriun,,;
"'~ E-·mail services
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~ Experienced, wcll'onaincd account team
1#: Expen ff2.ud duec(Jon and onllnl'. thit'rtf a.w,ueness updates
m: Tmubk managernern, hilling, rThukning, ;lnd r(::gubwry ,~lll'J'<)rt
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ISO 9001 :2000 Certification Ensures the Highest Level of Service
As ('11(' ()f the nalion':- only c·)mmunicatjons sI;'rvicc providers t,) achieve
ful! n:nihcat:;i1l') to JSO 9001:2000 sl:dndards acl'O~S all divisi( ::'lS,
PAETEC scrutinizes, .;:j'KUl1h.:nl.:>, and n:6nes ,",VtTy process d, '\11 (I)
the srualkst derail. 'The result i.skw(:[ fot you and j'(lUf
custl'mcrs S'..' you h3.\,(; mOl't t'unt hj add CUSWiller!> and grCJ\v revenUe,
Carirlg Culture IOpen Communication I Unmatched Service IPersonalized Solutions
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Voice Services - Local Overview - PAETEC
About Us I Office Locations
Page 1 of2
Voice Overview
.(;IIJOQuslink
Conference Calling
IP Contact Center Services
l,.ocal
Long Distance
Operator Services
Toll-Free
Network Diversity
Value Bundles
Voice over IP
overview product information features and benefits calling features faqs case study
Voice ServicesLocal Overview
Local Service Designed with Your Needs in MindFrom our traditional local service offerings to our flexible Advantage Business line service, PAETEC has a solution that will work for your business. To further
complement our local services portfolio, we offer a comprehensive selection of time-saving and easy-ta-use features, industry-leading customer support, and
single bill convenience.
Superior Customer Support and Simplified Billing
PAETEC provides superior customer support and simplified billing of voice services. We've designed our customer service strategy to meet customer needs
rapidly and efficiently. An account development representative is assigned to each account to supervise all aspects of customer relations and to provide a single
point of contact for all customer service issues.
Complete Solutions from ONE Provider
If you are looking for the convenience and simplicity of one provider, PAETEC offers Value Bundles a seamless package of local, long distance, and Internet
services for a single monthly fee. Our Value Bundles provide convenient and cost-effective business communications that piecemeal services just can't match.
Help Your Business Succeed and Eliminate Capital Outlay
Challenged by keeping your facility on the forefront of technology whiie working within increased bUdgetary constraints? PAETEC offers an innovative financing
program, Equipment for Services (EFS) that wlll aliow you to stay up-to-date with current technology and work within your bUdget. The EFS program offers a
profit-sharing mechanism that provides a unique opportunity to acquire equipment with minimal or no capital outiay while still recognizing a reduction in network
costs.
Complement Your Disaster Recovery Plan
http://www.paetec.com/voice/local_overview.html 01/30/2008
Voice Services - Loca! Overview - PAETEC Page 2 of2
Would an outage bring your business to a standstill? PAETEC also offers TruConnect Diversity a service that provides redundancy for your voice traffic·significantly reducing the chance of a complete service outage.
PAETEC 877 .472.3832 legal notices
http://www.paetec.com/voice/local_overview.htm!O1/30/2008
Voice Services - Local Product Information - PAETEC Page 1 of2
Campuslink
C-2DJerence Calling
IP Contact Centl1!r Services
Local
Long Distan~_~
Operator Servj~§
Tqll-Free
Network Diversity
Value Bundles
Voice over IP
overv'lew product information features and benefits call'lng features taqs case study
Voice ServicesLocal Product Information
Advantage Business lineAdvantage Business Line offers back-up service for PAETEC T1s and the ability to serve remote branch locations with individual business lines with a range of
custom calling features designed to meet your exact needs. You can select the features you need in packages of any three, six or 10 features - even a la carte~
And remember, with PAETEC's convenient Value Bundles, you can combine your Advantage Business line service with long distance and Internet into one
seamless, cost-efficient package.
local Business linesPAETEC offers local business lines on an analog or digital basis. Analog access lines provide local dial tone for your traditional business lines, key system, fax,
or modem lines at substantia! discounts. Enjoy additional savings on local measured service, and options of flat-rate service, as well as custom-calling features
such as call waiting, call forwarding, and caller 10. As always, with PAETEC's Value Bundles, you can combine your local business line service with your long
distance and Internet into one seamless package with one low monthly fee.
TecPathTecPath provides digital T1 access for inbound and outbound calling. Order blocks of trunks in any configuration (DOD, DID, Two-Way Trunks) on your T1 .
Combine your local, long distance, and Internet needs on a single access line.
Local 000 Trunks
Provided on an analog or digital basis, PAETEC's Direct Outward Dial (DOD) Trunks carry outbound calls from your PBX 10 anywhere in Ihe world. PAETEC
ODDs can also carry outgoing long distance calls 10 the interexchange carrier of your choice. Our competitive pricing, coupled with discounted rates on local
measured service, provide you with exceptional savings.
http://www.paetec.com/voice/local~roductjnfo.html 01/30/2008
Voice Services - Local Product Infonnation - PAETEC Page 2 of2
Local DID TrunksProvided on an analog or digital basis, PAETEC's Direct Inward Dial (DID) Trunks carry incoming calls directly to your PBX for routing to the intended recipient.
Individual numbers for each employee's telephone eliminate the need for switchboard intervention. Our competitive pricing, coupled with discounted rales on
DID number blocks, provide you with exceptional savings.
Two-Way TrunksProvided on an analog or digital basis, PAETEC's Two-Way Trunks carry both outgoing and incoming calls. You can combine trunk groups for both DID and
DOD services to maximize your network utilization. Incoming calls can terminate either at the operator's console or directly to individual extensions.
PRI T1 (Primary rate Interface ISDN)For faster out-of-band signaling, PRI utilizes 23 channels for inbound and outbound calling and the 24th or '0' channel for signaling information. This allows for
better delivery of ANI (automatic number identification) and ON IS (dialed number identification service). Allocate your PRI trunks in any combination of DOD,
DID, or Two-Way trunks you desire. Combine your local and long distance needs, along with Internet needs, on a single access line.
TeleBlock Outbound Call Screening SolutionPAETEC's call compliance solution, TeleBlock®, is an outbound call screening solution that provides call blocking functionality for small- to medium-sized
businesses with call blocking requirements. TeleBlock® call screening service uses a centralized database to determine whether potential customers reside on a
Do~Not-Cali (ONC) list to screen "Call" versus "Do-Not-Call" prospects, requires no hardware or software, can be implemented quickly, and does not require
capital expenditures. TeleBlock® is the perfect solution for businesses conducting outbound calls that generate approximately 50,000 to one million calls per
month or have between two to three T1 s.
For more information aoout PAETEC's competitive local services, contact the PAETEC sales office nearest you.
PAETEC 877.472.3832 legal notices
http://www.paetec.comlvoicellocal-.Jlroductjnfo.htrnl 01/30/2008
Voice SeIVices - Local Features and Benefits - PAETEC
~bout Us I Office Locations
tlOnJ~ 1~~ny info Iour offerings1industries Ipartnerships ICU$torn~U.we Iinvestors Icontact us Iygjce Overview
CarTIpu~i~Js
Conference Calling
IP Contact Center Services
Local
LQfl...9-Distance
Operator Services
Toll-Free
Network Diversity
Yi'll!J~_Bundles
Voice over IP
overview product information features and benefits calling features faqs case study
Voice ServicesLocal Features and Benefits
Page 1 of2
OUf local service is competitively priced and offers sophisticated feature functionality And, with PAETEC, you'll have a single bill and a single fXlint of contact for
all your telecommunications services.
• Robust product portfolio offered in 53 major markets
• Typical discounts of 15% to 30% off your current provider
• One low monthly fee for local, Long Distance, and Internet with Value Bundles
• No need to change current telephone numbers
• 911, directory assistance and operator services
• Single invoice• Convenient on-line customer service portal, PAETEC Online
• Dedicated account team, including an account manager and service engineer
• 24-hour network-operations-eenter coverage and surveillance offers peace of mind
• Ability to complement your disaster recovery plan with TruConnect Diversity
• Connection to a quality network protected by self-healing SONET rings
• Network architecture easily accommodates upgrades
• Broad range of services: business lines, trunks, T1s, and more
• Opportunity to save on capital equipment purchases with EqUipment for Services program
• Do-Not-Call (DNC) list screening solution available for outbound call centers
ISO Certification Ensures Quality
http://www.paetec.com/voice/locaI_benefits.html 01/30/2008
Voice Services - Local Custom Calling Features - PAETEC
AboutlJ§ I Office Locafloos;
Page 1 of2
Campuslink
Conference Calling
IP Contact C.enter Services
Local
Long Distance
Operator Services
Toll-Free
Netwot:!<J2iYersity
Y'i:I..!!!~,,~undles
Voice over IP
overview product information features and benefits calling features faqs case stUdy
Voice ServicesLocal Custom Calling FeaturesLocal FeaturesCall Hold
Call Privacy
Call Trace
Call Transfer Plus
Call Waiting Plus
Caller 10
Caller 10 Plus Name
DID ON IS
Interoffice Dial
Foreign Exchange Service
Direct Trunk Overflow
Speed Calling
ANI-DNIS-
3-Way Calling
Queuing
Account Codes
Anonymous Call Rejection
Automatic Call Return
Automatic Redial
B-Channel Transfer
DID Termination
Expanded Rate Centers
http://www.paetec.comivoiceilocalJeatures.html 01/30/2008
Voice Services - Local Custom Calling Features - PAETEC
Call ForwardDon't Access-All Calls
Remote
Plus
Plus-Feature Button
Busy Line-All Calls
Busy Line~Feature Button
Call Forward VariableFeature Button
Remote Access
Feature Button-Remote Access
Hunt FeaturesRegular
Circular
Uniform Call Distribution
Hunt/Non-Hunt Number
2-Way Forward
2~Way Backward
First In-First Out
MoslldleForward Circular Sequential
Backward Circular Sequential
PAETEC 877.472.3832 legal notices
Page 2 of2
http://www.paetec.com/voice/localJeatures.html 01/3 0/2008
Voice Services - VoIP Product Information - PAETEC
A.bout Us I Office Locatklns
,
t:;EA~~+J
Page I of2
Campuslink
Conference Calling
IP Contact Center Services
Local
long D[§;~Bce
Operator Services
Toll-Free
Network Diversity
Value_~_I"J~ndles
Voice over IP
overview product information features and benefits faqs white papers equipment rental program
Voice ServicesVolP Product Information
Transfonn the Way Your Business CommunicatesYour business needs to stay connected to remain competitive, but your legacy telephone system drains valuable resources from mission-eritical initiatives, and
multiple providers make it difficult to manage costs. You know you need to stop spending valuable time and money managing your traditional phone system,
multiple providers, and run-.away expenses, but how? PAETEC has the answer.
Make Your Conventional Phone System a Thing of the Past
Whether you manage one legacy telephony system or multiple systems, you can choose flexible and cost effective VolP solutions that will seamlessly merge
your voice telephony and dala technology onto a single network, providing simplicity and reducing costs.
Make Your VolP Hosted Telephony Reduces Network CompleXityWhether the result of mergers and acquisitions or organic growth, many businesses have voice networks that include equipment from different manufacturers
with multiple service agreements, contracts and bills. Network management and planning is complex and time-consuming. Moves, Adds, Changes, and
Deletions (MACDs) can number in the hundreds, and coordinating multiple vendors and service providers for even the simplest upgrade or expansion results in
lengthy implementation cycles.
PAETEC's VolP Hosted Telephony offers ftexible and affordable solutions with a fully managed IP network for integrated voice and data, a customer portal for
enterprise management. Collaboration Services (Voice Messaging, ACO, IP Conferencing) are also available.
• VolP Hosted Premium replicates PBX functionality and offers a robust suite of end-user and enterprise features and management portals.
• VolP Hosted Basic offers a standard suite of end·user and enterprise features with an enterprise administration portal.
• VolP Hosted Dial-tone offers enterprise features and administration portal.
http://www.paetec.com/voice/voiP-.l.roducUnfo.html 01/30/2008
Voice Services - VolP Product Information - PAETEC Page 2 of2
Hosted Telephony Enterprise Administrative PortalThis portal is available for all VolP Hosted services: Premium, Basic, and Dial-lone. Administrators can perform telephony management through a simple andeasy-ta-use Web interface
• Manage dialing plans
• Set up and manage hunt groups
• Make MACOs instantly without requiring specialized resources or service calls
• Directly manage employee access such as feature configuration and DID changes
• Monitor usage• Premium users can define internal groups and sUbgroups and set-up account codes
Hosted Telephony End-user Call Manager PortalThis portal is available to end-users of VolP Premium Hosted Service customers. End-users have the ability to set up and manage their communications in the
way they prefer.
Hosted Telephony Personal Web Portal
This portal is also available to end-users of VolP Premium Hosted Service customers
• Individual end·users have direct control of phone features
• Portal provides easy access for features management
• Ability to turn features on and off as needed
VolP Dynamic IP Services Integrates with Your Existing Equipment
If you wish to manage your own on-premises IP network, PAETEC's VolP Dynamic IP Services (SIP Trunk Group) Services offer you true bandwidth allocation
for voice and data while leveraging your existing voice eqUipment. Voice and data services equally share all bandwidth with no artificial business line limitations.
With dynamic bandWidth, one network serves all your voice, Internet, and WAN (Private-IP) needs.
PAETEC 877.472.3832 legal notices
9~ta services
software solutions
cust~!!I~r. premises eqUipment
security solutions
data center solj.Jtions
wholesale seryices
fimmcing ~Qlutions
http://www.paetec.com/voice/voip-.J)roductjnfo.html 01/30/2008
Voice Services - VoTP Features and Benefits - PAETEC Page 1 of2
Campuslink
Conference Calling
If Contact Center Services
Local
Lon...9._Distance
Operator Services
J.9 I1 -Free
Net'oX-Q.r!< Diversity
'i.?!I.!.J,e Bundles
Voice .C>.ver IP
overview product information features and benefits faqs white papers equ-Ipmenl rental program
Voice ServicesVolP Features and Benefits
VolP Hosted Telephony• PAETEC hosts and manages your bandwidth on our secure NexGen VolP network
• Integrate voice and data onto a single communications network
• Reduce capital expenses• Reduce purchases, leases, and management of premises-based equipment
• Cut calling costs with free calling between company locations
• Decrease telecom and 1T support and problems
• Single provider and one bill for all voice and data needs
• Secure IP connection with OoS
VolP Dynamic Bandwidth
• Works seamlessly with your existing telephone equipment or telephony systems
• Integrate voice and data onto a single communications network
• IP-enable your network at your pace
• Cut calling costs with free calling between company locations
• Requires no changes 10 your eXisting business phone numbers
• Single provider and one bill for all voice and data needs
• Secure IP connection with OoS gives you the flexibility to optimize bandwidth
• IP PBX solution provides desktop-to-desktop IP communications
http://www.paetec.com/voicelvoip_beneflts.html 01130/2008
Data Services - Data Services Overview - PAETEC
About Us I Offjpe Locaflons
Page lof2
Data Backup ang Recovery
Dedicated Server
Internet Services
lP Contact Center Services
Network Performance
Video Conferencing
':J..9j£e over IP
network map
Data ServicesData Services Overview
The Rising Importance of DataThe trend in the telecommunications industry is clear: Data is on the rise. Your business now depends on flexible and scalable networking options, secure
remote access options and reliable data back up and recovery solutions in order to ensure business continuity, meet industry regulations and succeed in the
marketplace
Advances in technology have permitted modem packet-switched data networks to replace traditional circuit-switched voice networks, supplanting circuits and
providing enormous benefits in efficiency, power, fleXibility and cost savings - even for voice applications. As network architectures, protocols and technologies
continue to evolve, we continue to expand our data services portfolio to incorporate leading-edge developments, transforming these new capabilities into
enhanced value for you. Sharing information, conducting research and establishing an electronic storefront has never been easier, and our award-winning
customer service is there to help you along the way.
Next-Generation NetworksPAETEC is committed to building and developing world-class next-generation communications networks and have partnered with leading technology providers
including Cisco, Lucent and Juniper to create superb data network services that consistently meet or exceed the highest industry standards.
Today, our robust portfolio of data services offers businesses a wide variety of data solutions and applications including Dedicated Internet Access, Metro
Ethernet, MPLS VPN, Frame Relay and ATM private networks - all designed with the strictest of security and performance requirements in mind, PAETEC data
solutions interconnect your locations within our private network so your information stays where it belongs - in your control.
Our IP-enabled services are specifically designed for businesses and engineered to meet your unique needs. Supported by some of the best Service Level
Agreements in the industry, PAETEC helps ensure you have the tools to run your business today while preparing for tomorrow.
http://www.paetec.com/dataJoverview.html 01/30/2008
Data Services - Data Services Overview - PAETEC Page 2 of2
Simplify Network MaintenanceIf you don't have the time or bUdget for an IT staff, allow us to manage your network, leaving you more time to do what you do best - focus on your business.
PAETEC offers a suite of services that we configure, install and manage for you 24 x 7 x 365, Feel safe knOWing that communications are secure with ourFirewall and Router services. In addition, your equipment is kept safe, secure, and protected in one of our state of the art data centers.
Your PAETEC solution is designed to fit your unique needs. Ranging from Dial up Internet Access to 1DOOMS Ethernet Local Loop, we offer everything in
between, including DSL, T-1, bonded T-1 (up to 12MB) and 08-3 (45MB) services.
In planned communities and multiple-dwelling environments, PAETEC.nel delivers broadband access over high-speed switched Ethernet networks.
Security and Stability
From end to end, our network is supported and monitored 24 x 7 x 365 in our six state-of-the-art Network Operations Centers; rest assured knowing your
business is getting the attention it deserves. Whatever your needs, PAETEC is there for you.
PAETEC 877.472.3832 legal notices
indl..l.§!1Y focus
financial services
government
healthcare
hlgher educatio.11
hospitality
Q[Q[~g;ional services
retail
http://www.paetec.com/dataloverview.html 01/30/2008
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