@awirtanen
May 09, 2015
@awirtanen
100 clients/year
Photo credit: lamont_cranston (flickr)
Prepare good questions
Photo credit: Nicola Jones (flickr)
The client kickoff
Photo credit: M.V. Jantzen (flickr)
Set up analytics!
Photo credit: Ian Muttoo (flickr)
Is there previous research?
Photo credit: Mike Bonnet Jr. (flickr)
Look at Pinterest
Look at customer support emails
Photo credit: Duane Hess (flickr)
Then build your personas/profiles!
Photo credit: Bearman2007 (flickr) Thanks! - @awirtanen