One Library, One Staff: Innovation and Organizational Culture

One Library, One Staff: Innovation and Organizational Culture

Pilar Martinez, CEO

Edmonton Public Library

8/20/2015

LLAMA Thought Leaders Series

August 20, 2015

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EPL Firsts

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Changing the Culture and

Focusing

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Highly Engaged Staff

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EPL Staff

82%

Benchmark

72%

Customer Service Focus

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EPL Staff

96%

Benchmark

82%

A Simmering Volcano

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Setting the Stage

EPL’s

Resource

Engine is:

Enhancing

reputation and

relationships

through

stories

EPL is

passionate

about :

serving

people,

helping people

EPL is best at:

sharing through

“free” non-

judgmental,

unfettered access

to ideas and

stories

Hedgehog

Meetings

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To Facilitate Engagement and

More Effective Communication

New Structure for Meetings

Up to Speed Cafés

• Informing

• Fast-Paced

• Humour

• Varied

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Cluster Meetings

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• Deeper Understanding

• Probing, Exploring, Inspiring

Blue Water Meetings

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One Library

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We Are One

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Clear Vision & Focus

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Find a Way to Say

YES!

Find a Way to Say

HI!

Discovery Service

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Go Team Go

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Imagine, Incubate, Innovate!

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Foundational Programs

Led by the Communites We Serve

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Partners in Success We Are Better Together

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Data-Driven

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Librarian Interns

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Activity

Assessments

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Staff Development and

Support

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Imagine an organization…

….full of people who come to work

enthusiastically, knowing that they will

grow and flourish, and intent on

fulfilling the vision and goals of the

larger organization. (Peter Senge)

The Fifth Discipline Fieldbook, Page 198

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What is a Learning Organization?

EPL is an organization that is committed

to one another’s success, to working

and learning together to help one

another be the best we can be.

Disciplines of a Learning Organization

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Systems

Thinking

Mental

Models Shared

Vision

Team

Learning Personal

Mastery Principles of

Learning

Libraries

Setting Priorities

as an Organization

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Staff

Staff

Edmonton Public Library

Customers/Community

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See it

Own it

Fix it

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Building Community

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Recognition

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Questions?

Pilar Martinez [email protected]

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