OnCourse 2015 03 Oktober - raytheon-anschuetz.com · on course issue 03|15 container ships: only size matters how to make good service better! five questions captain ortwin muehr

ON COURSEISSUE 03|15

CONTAINER SHIPS: ONLY SIZE MATTERS

HOW TO MAKE GOOD SERVICE BETTER!

FIVE QUESTIONSCaptain Ortwin Muehr

03|15

INTERNATIONAL | INNOVATIONS | SOLUTIONS | OUTLOOK | PRODUCTS

ON COURSE – MAGAZINERAYTHEON ANSCHÜTZ

|2|

CONTENTS

HIGHER GYRO COMPASS OUTPUT Customer success also depends on a strong delivery performance

– this means availability of parts and fast delivery. During the last

year the high demand for our Standard 22 gyro compass has stea-

dily increased.

In order to be able to serve this demand and to offer customers

appropriate delivery times we started to work on an extensive

process improvement. In the beginning stood a careful analysis of

our production chain to fi nd optimizing measures throughout the

process. Employees were questioned, work processes and trans-

port paths were observed. Finally the whole process was divided

into work steps. Considerations of ergonomics and quality were

made, disturbances were eliminated and the steps were combined

to an optimized manufacturing process which not only increases

output but also makes it possible to react more fl exibly to custo-

mer wishes.

From the results so far we see a signifi cantly higher gyro compass

output, while the high level of quality is maintained with each

gyro being meticulously tested. Consequently, customers will be-

nefi t from the best availability of gyro compasses ever, together

with a worldwide faster delivery times.

Higher Gyro Compass Output | 2

Raytheon Anschuetz Panama | 7

New ECDIS Standards | 8

Raytheon Anschütz’100th Superyacht INS | 8

FIVE QUESTIONS | 3

CONTAINER SHIPS:ONLY SIZE MATTERS | 4-5

HOW TO MAKE GOOD SERVICE BETTER | 6

INTRODUCTIONDear Readers

Competent customer service is a key requirement for success in global shipping. Do you agree? We strive continuously to make our service support better and enhance our worldwide network. Our strategy and investments and how you can benefi t are introduced in this issue of the ON|COURSE Ma-gazine. We will take a look at the current situation at our new service hub in Panama City. And we investigate how the trend towards larger box ships may affect global shipping. In a broader sense, ser-vice for customers also means ensuring availability of products. We have invested in an improvement process to increase the output of our Standard 22 production. Read more on the following pages!

Jan LüttDirector

Business Area Commercial

What makes Standard 22 the perfect match for retrofi t?In order to provide customers with fast, effi cient and trouble-free

retrofi ts, Raytheon Anschütz provides a variety of converters that

enable existing equipment such as repeaters and autopilots to be

retained onboard when an old gyro is replaced with our Standard

22. Advantages: Reduced expenses for new equipment and redu-

ced installation efforts.

What else is important to know about the Standard 22?The Standard 22 uses sophisticated gyro compass technology. A

patented data transmission technology completely replaces the

use of slip rings and thus dramatically increases operational safe-

ty. Long maintenance intervals, intelligent features and advanced

integration capabilities make the Standard 22 a long-time secure

investment.

Its unsurpassed performance, reliability and effi ciency made the

Standard 22 the most popular gyro compass on the market, sold

more than 17,000 times. n

03|15



|3|

At regular intervals ON|COURSE introduces people in our branch

who have to do with navigation, the sea or shipping, on board and

on land. This time:

Captain Ortwin Muehr, 43

years old. Head of Nautical

Department at Claus-Peter

Offen – Containerschiffree-

derei.

What was your occupational history so far?After a student exchange year

in the USA I completed my

school career at the technical

school for metal technology.

Thereafter I started my apprenticeship as a ship mechanic within

the Hamburg-Sued shipping company which was followed by stu-

dying navigation in Bremen, graduating with a diploma in naviga-

tion and maritime transport. During my first contracts as a nau-

tical officer I was sailing for the company Detjen-Shipping from

Hamburg, which I left in 2002.

Then I was employed by the shipping company Claus-Peter Offen,

starting as a second nautical officer until becoming a Captain. Af-

ter I had been sailing eight years as a Master on assorted container

vessels between 1,500 and 14,000 TEU the company offered me a

career ashore as a nautical superintendent. Finally in 2014 I was

offered the opportunity to become the head of the nautical de-

partment.

What fascinates you about your current job?Shipping goes along with 24/7 availability, which is certainly a very

demanding business. On the other hand you have the opportunity

to learn something new every day as no case you are dealing with

is like any other.

Having a thorough practical background from my former career

at sea, I enjoy combining this with my daily office work. The focus

is mainly on project work, as for example optimizing procedures

and energy efficiency with refit projects. Furthermore I am keen

on supporting the fleet within the daily operation in respect of na-

vigation, ship handling, cargo gear, loading-discharge operation,

routing and technical problems related to navigational equipment.

What is your greatest challenge or success so far?Whether looking at my earlier career on board or my present

function ashore, the most demanding challenge was always to

steer clear of major difficulties.

To respond professionally, quickly and flexibly to new circumstan-

ces might be one of the biggest challenges within shipping. Being

FIVE QUESTIONSchallenged to do this for now about 20 years in shipping I would

carefully call the positive result also a kind of a success.

What do you see as the challenges in your today’s function?A large part of my work is dedicated to optimizing processes

within our fleet. Especially projects which increase the perfor-

mance and intake of our vessels have high priority.

Shipping is shifting more and more towards a transparent busi-

ness as, for example, performance monitoring of vessels is techni-

cally available worldwide and also required by charterers or autho-

rities. Last but not least also in respect of environmental reasons,

shipping will have to become more transparent.

Being thankful to work in a highly skilled team of technical and

nautical colleagues, I see myself in a good position for tomorrow’s

challenges.

How important is the technical service for your company and what do you expect from the future?Coming back to the 24/7 mentality of our business we often need

fast, professional and worldwide response to our technical prob-

lems.

Delays or even off-hire times have to be kept to the absolute mini-

mum to not hamper the performance of the vessels. "Follow Up"

service attempts and travelling costs are being monitored more

and more closely.

When looking at navigation systems I’m especially interested in

optimized autopilot and steering systems and refit options for

VDR and other navigational hardware. n

03|15



|4|

CONTAINERSHIPS: ONLY SIZE MATTERS

The Suez Canal was enlarged this year. Next year, Panama will fol-

low with the introduction of new, wider canal locks. It is expected

that the modernization of these two waterways will finally double

the cargo throughput. Result: Ships become larger and larger.

The extension of the Suez Canal includes a new additional ship-

ping lane, main target of which is to reduce waiting time and ac-

quire more ships. Volume is expected to double or even triple over

the next years, according to the Suez Canal authorities.

In Panama, the main problem lies in the locks, which are just 33.5

meters wide, only allowing 3,000 TEU containerships with 32.5

meters width to pass. New locks are under construction and said

to be ready for opening next year. With a width of 55 meters and

depth of 18 meters, the locks will be able to handle 15.000 TEU

containerships. Also, waiting time will be shortened considerably.

Canal authorities say they are preparing for a doubling of cargo

throughput and revenue.

Ship owners worldwide have already started to order quite a num-

ber of 15,000 TEU containerships, in expectation of the new Pa-

nama Canal. A recent example: The latest box-carrier for COSCO,

360 meters long, 51 meters wide and 15 meters deep – perfectly

matching the new Panama dimensions. The ships are fitted with

Raytheon Anschütz SYNAPSIS Integrated Navigation Systems.

Large size means high efficiency. Container capacity is the most

important factor when it comes to ship productivity. Fuel is factor

number two, but with newest propulsion technology the new large

ships hardly consume more fuel than older ships of smaller size.

Where is the limit? Some ship owners, especially those in the Europe-Asia trade, ig-

nore the Panama Canal and have ordered ships with 19,000 TEU.

Some have plans for 22,000 or even 24,000 TEU. There seems to be

no limit for ship owners and naval architects. But there is one for

harbor construction. There are just not enough large ports which

can handle these mega-carriers.

Large ships are of course subject to much higher risks. If a big ship

runs aground in a narrow waterway, the problem is not just about

injuries and damage to hull and cargo. The casualty blocks the

entire traffic in this area – sometimes for days.

Large ships are more difficult to maneuver than smaller ships, have

longer stopping distances, make much slower turns. Lookout from

a 40 meter high bridge is a challenge. If reaction time is longer,

©Buonasera [CC BY-SA 3.0 (http://creativecommons.org/licenses/by-sa/3.0)]

03|15



|5|

then the watch offi cer needs earlier warnings, better information.

In short: Better situation awareness.

More generally, to increase safety of navigation, there are three

points: Situation awareness as above, plus avoidance of operator

errors and reliable functionality.

Situation awareness has been improved a lot in the past few years

with new Multi-Function Displays (MFD). These displays com-

bine Radar, ECDIS and other navigation information on easy-to-

read standardized screens. Requirements for the new multi-func-

tion displays are defi ned in the new test standard for integrated

navigation systems IEC 61924-2.

The INS performance standards also require unifi ed operation

philosophy for all screens, which defi nitely helps to reduce opera-

tor errors – and they defi ne further system functions, which con-

tribute to additional operational safety. Particularly interesting

are the new alert systems: Unnecessary secondary alerts are sup-

pressed, and the operator only sees the relevant important mes-

sages. A great improvement which helps a lot to reduce stress on

the bridge. In addition, INS continuously monitors important sys-

tems functions and automatically selects the best available sensors.

Another important feature: "Track Control" keeps the ship on a

pre-planned route with highest accuracy. This function releases

the operator from routine navigation work so that he can fully

concentrate on lookout and ship handling. Track control is typi-

cally used in confi ned areas with high traffi c, where precise route

steering is essential. For navigation in open seas or ocean passages,

the adaptive autopilot runs on "economy mode" which steers the

ship with smallest rudder angles, which helps considerably to save

fuel.

Finally, manual steering controls play an important role especially

for big ships. Many of these ships have twin propellers with twin

rudders or twin drives. In this case the ship needs a sophisticated

control system, providing both synchronous rudder control and

individual rudder control. Also, a good "take-over" system is nee-

ded, so that the watch offi cer can steer the ship from any bridge

location. Of course from the bridge wings as well, which easily can

be 60 meters apart - more than the width of a soccer fi eld!

Better canals will attract more ships!The new waterways must not only be seen as a stimulus for ship

owners to order larger carriers. Shipping strategists expect that

the newly extended waterways may cause a boost to international

shipping. Just two examples: Chinese exporters will suddenly be

able to serve the US east coast much easier.

Sending big ships through the new Panama Canal is far cheaper

than today’s truck-landbridge from West Coast to East Coast; this

is especially interesting for Asia’s car exporters. The new Panama

Canal would also enable Asian countries to get better access to oil

in the Mexican Gulf. Tanker companies have been looking for al-

ternatives to the political unstable Middle East and the dangerous

Malakka Strait.

Each new – or enlarged - traffi c route will cause higher traffi c. This

is the same for motorways as for waterways. The new routes and

commodity fl ows will contribute to an increase in the demand for

sea transportation – and thus increase the load factor for the world

fl eet and related profi tability for ship owners.

With regard to ship operation, there is another point of view. All ships need technical service, namely maintenance, spare parts and repair. As the world fl eet has grown over the past years and the industry has brought a higher number of systems into the market, the need for fi eld maintenance and repair services will even increase over the next couple of years. Raytheon Anschütz’ new service center in Panama comes just at the right time. n

Andreas Lentfer

Raytheon Anschütz GmbH

Typical SYNAPSIS Integrated Navigation System for a large container ship

Five multi-function displays, each with

- Radar, ECDIS, Conning

- Alarm management

- Sensor management

One adaptive autopilot

- High precision tracking

- Economy mode

- Manual override

One manual steering control

- Double rudder control

- Take-over for bridge wings

One redundant compass system

- Gyro/Magnetic/Sat-compass

Compliant with IMO performance standard MSC.282(83)

03|15



|6|

"Our goal is to offer customers the highest first time fix rate in the market."

This is how Jan Lötzsch, Director of customer service at Raytheon

Anschütz, summarizes the current efforts at Raytheon Anschütz

with respect to global service performance.

In times where the need for service is increasing worldwide while

newbuilding numbers are remaining low, the competition in ser-

vice business is growing. Raytheon Anschütz looks back on deca-

des of experience in this business; a 200+ stations global service

network that has grown over many years and thousands of service

calls every year have led to a deep understanding of customer re-

quirements in service and maintenance.

Customer feedback has been (and still is) subject to thorough ana-

lysis and contributes heavily to a continuous improvement process

of our customer services. Mr. Lötzsch explains: "At the end service

quality and the entire cost for the customer will make the diffe-

rence. The key to success is global spare part availability – and to

always have a competent and dedicated technician assigned for the

job. This is a huge challenge in terms of organization, warehousing

and coordination. Following this way, we are investing in our ser-

vice infrastructure."

Here are some examples:

To increase availability and quality of both technical support and

spare parts, Raytheon Anschütz has invested in dedicated service

hubs in Singapore and – most recently – Panama. Both hubs have

their own service coordination, large spare parts depots, and an

extremely experienced staff. Customers will benefit from a signi-

ficantly improved availability of spare parts and competent tech-

nical support around these two strategically most important loca-

tions for global shipping.

For the headquarters in Kiel, new employees have been hired for

the service coordination and the technical field support. The in-

vestment in the service coordination staff is of direct benefit for

customers; the service coordination is not just a regular call center

but offers a long term personal point of contact, they care about

all the particulars and manage service calls with a high degree of

personal commitment, ensuring full customer satisfaction.

At the same stage, the IT infrastructure has been further enhanced

to allow the coordinators and technical supporters a better insight

into type of equipment and failure history, as well as into techni-

cian training levels, performance of service stations or the current

status of a respective service case. The direct benefit is obvious;

the better insights for the service coordinators will help to assign

the most competent technician for the specific job; and more ge-

nerally the insights help to improve the global training level of

service engineers and to rate the service stations’ overall perfor-

mance.

Where will this end up?

"We see ourselves as a long term and most reliable partner of cus-

tomers," Mr. Lötzsch concludes. "We will continue with our in-

vestments to create new benefits for our customers in future. All

with a focus on less customer workload, more transparency and

highest quality at a very competitive price level." n

HOW TO MAKE GOOD SERVICE BETTER!

Service Coordination at Raytheon Anschuetz Singapore

Competent technical service on board

03|15



|7|

ABOUT MY JOB"My job is to support our customers‘ swift operation with professional service and maintenance arrangements

worldwide"; Mari Rasmus, Service Coordinator at Raytheon Anschütz, Kiel

We support our customers with the prompt and competent coordination of worldwide services to avoid any delay

for their vessels. With our long experience, our personal commitment and our close connection to the very heart of

the Raytheon Anschütz technical and vessel-specific knowledge

we are constantly working on easing our customers‘ workload

on- and offshore. Seven service coordinators are working at our

headquarters in Kiel, side by side with their colleagues in Bre-

merhaven, Singapore and Panama.

RAYTHEON ANSCHUETZ PANAMA – A STEP AHEAD

At the beginning of the year, Raytheon Anschütz acquired the ac-

tivities of High Sea Support (HSS) Panama. For almost 15 years

HSS has been providing sales and service in Panama not only for

Raytheon Anschütz equipment, but also for other highly reputed

navigation and communication companies. The new company –

Raytheon Anschuetz Panama – aims to serve as the regional cus-

tomer support and service coordination center, including training

capabilities and a large spare parts depot for Panama, Central and

South America and the Caribbean.

Raytheon Anschuetz Panama is currently on the move from a ser-

vice agent to part of the global Raytheon Anschütz Group. What

does this mean?

"We have adjusted a number of processes. We were already used to

working within the high standards of our audited quality system,

but we believe that our service quality is becoming even better,"

explains Kim Topp, General Manager at Raytheon Anschuetz Pa-

nama. "We now have direct access to Raytheon Anschütz’ intimate

knowledge as a manufacturer with reach into the R&D and tech-

nical departments.

"We strive to offer the best service solution

in the whole Panama region."

We can offer customers the most qualified support even for com-

plex technical issues. We all know that service can be done at dif-

ferent levels of professionalism, commitment and customer focus.

We strive to offer the best service solution in the whole Panama

region."

Raytheon Anschuetz Panama is located in Panama City, close to

the Panama Canal to enable fast access to perform maintenance

and repair tasks for ships passing the Panama Canal. The decent

proximity to the Panama airport makes fast service attendance in

the Americas also possible. n

Service Coordination at Raytheon Anschütz Kiel

03|15



|8|

In August 2015, the IEC published the new ECDIS test standard

IEC 61174 Ed. 4.0 and at the same time the IHO published the

new Presentation Library IHO S-52 – Annex A Ed. 4.0.

But what will be the impact to current users?Current users will have to upgrade their ECDIS until 31 August

2016 latest to be compliant with the latest standards and ECDIS

carriage requirements. New Raytheon Anschütz ECDIS systems

will be compliant from the very beginning.

Please contact your local sales agent or visit our website

www.raytheon-anschuetz.com for latest and updated information.

GOOD TO KNOW: NEW ECDIS STANDARDS

ABOUT RAYTHEON ANSCHÜTZ GMBHRaytheon Anschütz is a leading supplier of navigation sys-

tems and integrated bridge systems for all kinds of vessels.

The systems are served by a global network of own subsidi-

aries in Shanghai, Singapore, Rio de Janeiro, Panama, Ports-

mouth / UK and San Diego, and a world-spanning network

of highly qualified service stations.

IMPRINT"On Course" is distributed at irregular intervalls by

Raytheon Anschütz GmbH; Marketing Communications

Zeyestraße 16-24; D-24106 Kiel, Germany;

Phone: +49 (0)431 3019-0; E-Mail: [email protected];

Internet: http://www.raytheon-anschuetz.com

Misprints and errors excepted. All Information

subject to correction. All rights reserved.

Pictures © Reederei Offen, searagen-fotolia.com,

Buonasera [CC BY-SA 3.0 (http://creativecommons.org/

licenses/by-sa/3.0)],

© 2015 Raytheon Anschütz GmbH

UPCOMING TRADE SHOWSIn 2015 Raytheon Anschütz – in many cases together with our

worldwide sales partners – plans to exhibit at various trade

shows around the world.

We look forward to meeting you there!

Fort Lauderdale Boat Show November 05-09

Marintec Shanghai, December 01-04

New Orleans Work Boat Show December 02-04

Our plan for 2016 will be posted on our website as soon as it is

finalized. n

CUSTOMER BOX

This issue has focused on global technical service sup-

port in a changing shipping environment.

Do you have any comments on our articles or sugges-

tions for future articles? Would you like to answer our

"Five Questions"? Or do you have a story or pictures to

share with us about our products in use at sea which

would be in accordance with the idea of this magazine?

Please send us an e-mail: [email protected]

In order to stay updated on product news and important

service information, please visit our website:

www.raytheon-anschuetz.com

Raytheon Anschütz has recently contracted the 100th Integrated

Navigation System (INS) within the superyacht market. The sys-

tem will be delivered to the new Limited Edition AMELS 188. For

this reason there was a jubilee ceremony during the 2015 Monaco

Yacht Show to celebrate the milestone.

Dutch shipbuilder AMELS stands for modern and high-end su-

peryacht technology and decided to include the Raytheon An-

schütz INS due to its modern design and functionality. Raytheon

Anschütz is very proud to be selected by a prestigious shipyard

such as AMELS and feels confirmed in its commitment to excel-

lence as well as high level of quality and customer support.

In the commercial market Raytheon Anschütz has sold more than

900 Integrated Navigation Systems, among them more than 100

systems of the current generation of Synapsis Intelligent Bridge

Control. n

RAYTHEON ANSCHÜTZ’ 100TH SUPERYACHT INS!

OnCourse 2015 03 Oktober - raytheon-anschuetz.com · on course issue 03|15 container ships: only size matters how to make good service better! five questions captain ortwin muehr

Documents