Oncology Outcomes Introduction to Cancer DM Gus Manocchia, MD – BCBS of RI Rick Lee – Quality Oncology May 13, 2003.

Oncology OutcomesIntroduction to Cancer DM

Gus Manocchia, MD – BCBS of RI

Rick Lee – Quality Oncology

May 13, 2003

2

Who Gets Cancer?

77% of cancer cases are diagnosed in people > 55

1,334,100 new cases are diagnosed each year

Direct Cost of cancer in 2002 was $60.9 Billion

Source: American Cancer Society 2003 Facts & Figures

3

Why Manage Cancer?

4

“When you have a hammer, everything looks like a nail”

5

Prostate Cancer: 1st Referral = Intervention

240% Variation (FN)

Tampa Prostatectomy:

1.0/1000 men

St. Petersburg:

3.4/1000 menSource: Wennberg, J. Dartmouth Atlat of Health Care (1998)

DadeMonroe

Broward

Palm Beach

Martin

St. Lucie

Glades

Highlands

Lee

Charlotte

Sarasota

PinellasHillsborough

Pasco

Hernando

CitrusLake

Orange

Seminole

Volusia

Duval

ClayBaker

Brevard

PolkOkeechobee

6

8.51

7.81

Prostatectomy: High Volume Caseload Better

Lower risk of readmissions

Serious complications

Lower risk of mortality within 30 days

High volume correlates positively with:

N = 101,604

8.2%

Low Volume ALOS High Volume ALOS

Source: Yao, S-L, Lu-Yao G. “Population-Based Study of Relationships Between Hospital Volume of Prostatectomies, Patient Outcomes, and Length of Hospital Stay.” Journal of National Cancer Institute, 1999, 91:1950-1956

7

80% want to avoid hospitalization and intensive care at end of life

Chance of being in intensive care is 45% in last 6 mos.

70% wish to die at home; 25% of Americans die at home

28% of hospice patients die within first week of admission

Patient Issues Regarding End of Life

Dying in America, Last Acts’ 11 Committees, Nov 2002

8

DoCoordinate

Don'tCoordinate

Part of MyRoutine

Not Part of MyRoutine

88.4% 43%

Poll of 800 Oncologists in the European Society of MedicalOncologists, surveyed in July 2002 by N Cherny, MD

Theoretical Actual

Coordination of End of Life Care

9

Undersupplied

Too many patients/MD: 8 minutes/patient

Reactive

Resent oversight

Treatment variation near end of life

Rely on hospitals for emergencies

Averse to alternative medicine

Don’t welcome discussing death with patients

Today’s Unmanaged Cancer Physicians

10

Communication About Death With Patient

23%

37%

40%

Physician overly optimistic in projecting likelihood and date of death

Physician levels honestly with patient

Physician refuses patient request to prognosticate

N. Kristokas, MD et al, Annals of Internal Medicine, June, 2001

11

“Are My Side Effects Life Threatening?

Fatigue Hair Loss Stomatitis Mucositis Diarrhea Tissue Damage Acne Dry Skin

Anemia

Nausea and Vomiting

Infection

Irritable Bowel

Kidney and Bladder damage

Constipation

Fluid retention

Peripheral Neuropathy

12

34% 38%41%

43%

62%

Lung Genito-

urinary

Gastro-

intestinal

Breast Lymphoma

Cancer Patients Receive Inadequate Analgesia

N =522

13

Summer 2000:

Dot Com BombingAl vs. George

BCBSRI Decides to Act

14

BCBS of Rhode Island ProjectBCBS Membership vs. Other Health Plans

Higher prevalence

More inpatient use

More short stays that could be averted

Much greater ER use

Program ExpectationsMove chemo out of hospital

Increase hospice use and LOS

Avert unnecessary ER visits

15

Commercial Cancer PrevalenceCommercial Cancer PrevalenceCommercial Cancer Prevalence Comparison:

85% Higher than Repository

6.9

12.7

0.0

2.0

4.0

6.0

8.0

10.0

12.0

14.0

BLUE CHiP: 1999 LifeMetrix RepositoryCan

cer

Pat

ient

s pe

r 1,

000

Mem

bers

pe

r Y

ear

1999 Blue CHiP data: 625 Malignant Cancer Patients out of 49,082 Commercial HMO members.

16

Hospital Use - CommercialHospital Use - Commercial

Commercial Acute Hospital Days/1000 Comparison: 87% Higher Than Repository

38.3

20.5

6.2

3.6

0.0

2.0

4.0

6.0

8.0

BLUE CHiP: 1999 LifeMetrix Repository

Acu

te A

dmits

/100

0

0.0

10.0

20.0

30.0

40.0

50.0

Acu

te D

ays/

1000

Acute Cancer Days/1000 per Year Acute Cancer Admits/1000 per Year

1999 Blue CHiP data: 303 Admissions lasting 1,882 days from 49,082 Commercial HMO members.

17

Admission Volume and Costs by Length of Stay

0%

5%

10%

15%

20%

25%

30%

<= 2 3-4 5-7 8-10 11-15 16 to25

> 25

LOS Ranges (# of Days)

Distribution of LOS for all Blue CHiP Members

18

ER Visits - CommercialER Visits - CommercialCommercial Emergency Room Visits/1000 Comparison:

3.2 Times Higher than Repository

0.86

3.63

0.00

1.00

2.00

3.00

4.00

BLUE CHiP: 1999 LifeMetrix RepositoryER

Vis

its

pe

r 1

,00

0 M

em

be

rs p

er

Ye

ar

1999 Blue CHiP data: 178 ER visits from 49,082 Commercial HMO members.

19

PROVIDER RESPONSE IN R.I.

Reasons many physician groups unwilling to participate:

“We have our own staff providing this care”“This is just another layer of bureaucracy between me and my patient”“This is too much paperwork for which I receive no compensation”“How can a telephonic nurse in Virginia give my patient the same level of assistance as my in-house nursing staff or me?”

20

LESSONS LEARNED

Convene Provider Forums… include: Surgeons, PCPs, Medical Oncologists, Radiation Oncologists

Obtain “buy-in” from high volume groups Work proactively with the Payer Contracting Dept.Reimburse for referrals to programWidely publicize any early successes

21

How QO Performs Cancer Disease Management

22

What is QO?Largest cancer care management company in U.S.

17 clients; >5 million lives

Founded in ’93; 3 offices (FL,CA,VA)

Offers a Provider and Patient solution

Licensed Oncology Nurse Care Managers

24/7 access and support

Focus: Manage hospital usage more effectively

URAC accredited

5000 patients under management today

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QO’s Management Tools

Treatment Authorization Guidelines

Telephonic Nurse Care Management

Integrated Care Management System

Data Analysis

24

Outsourced Telephonic Care Management

QO role begins at identification of cancer

patients

28% of cases are stratified for active case

mgmt

Seasoned Oncology RNs in call centers

Proactive Counseling and Side Effect

Management

Treatment Plan = Roadmap for proactive CM

24 x 7 access

Peer-to-Peer Medical Director Consultations

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Anticancer Treatment Palliative Care

Diagnosis

Psychosocial Counseling

Nutrition Services

Pain Management

Fatigue Management

Cancer Rehabilitation

Advanced Care

Planning

Hospice Referral

Ongoing Symptom

Management

Attack Cancer Aggressively

Supportive CareQO

Communication About Values With Patient

Unmgd

< 1 Month

Attack Cancer Aggressively

Pain Management Hospice

Referral

Diagnosis

26

60%

25.2%

11%

3.6%0.2% Recommend not to authorize

Ruled out by stratification criteria

Plans approved

Data discrepancies

Peer to peer Discussions

Cancer CasesCancer Cases 1% of Commercial Membership

QO’s Historical Experience with Treatment Plan Reviews

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Savings by Category

Coordination of End of Life

Chemo/Rad Cost Savings

Averted ER Visits

Reduction in Readmits

Management of Complication Rates

Areas of Impact

QO’s Primary Impact on Hospital Days

2.792.68

2.48

3.51

3.04 3.00

0.00

0.50

1.00

1.50

2.00

2.50

3.00

3.50

Commercial: Baseline

Commercial: PY1 Commercial: PY2 Medicare Risk: Baseline

Medicare Risk: PY1

Medicare Risk: PY2

Line of Business / Period

Acu

te H

osp

ital

Day

s p

er C

ance

r C

ase

29

39 34 44 32 36 35

0

5

10

15

20

25

30

35

40

45

50

Customer A Customer B Customer C Customer D Customer E Customer F

Average Length of Stay in Hospice (Days)

QO Goal = 30 Days Medicare Hospice ALOS for cancer = 18 Days

Better Hospice Usage-ALOS

30

Adjusted Using Cancer Cost Inflation per Milliman USA

$9,329 $8,884$8,713$8,524

$5,000

$6,000

$7,000

$8,000

$9,000

$10,000

Baseline PY1 PY2 PY3

Av

era

ge

An

nu

al

Co

st

pe

r C

an

ce

r P

ati

en

t

Three Year Net Savings: $16+ million

Client A: Feb ‘99 – Jan ‘02

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$11,301

$9,111$10,043

$11,107

$7,000

$8,000

$9,000

$10,000

$11,000

$12,000

Baseline PY1 Adjusted* PY2 Adjusted*

*Program Administrative Costs Included and Inflation Adjustment per Milliman USA

Client C: Sept ‘99 – Aug ‘01

Two Year Net Savings: $1.5 million

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Physician Satisfaction

Question Average Score

PY1 PY2 PY3

QO's CM Staff is courteous and helpful. 4.12 4.20 4.25

QO's CM Program is easy to work with. 3.79 3.95 3.96

QO's CM Staff answer the phone in a timely manner. 3.75 3.89 3.98

QO's CM Staff return phone calls in a timely manner. 3.70 3.77 3.85

Info requested from QO regarding my patient(s) is conducted professionally. 4.22 4.20 4.26

Answers to an urgent referral are obtained from QO promptly. 3.76 4.03 4.06

Obtaining authorizations from QO for my patient(s) is timely. 3.66 4.00 3.94

Our office communicates successfully with QO via fax transmission. 3.91 4.04 4.10

The Orientation provided by QO's PR reps was informative. 3.76 3.81 4.09

QO's PR reps conduct themselves professionally. 4.08 4.27 4.37

Overall, you were satisfied with the interactions you had with QO. 3.85 4.00 4.10

  3.86 4.00 4.09

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Results are from an actual QO client in an established market.Over 500 surveys were mailed over the two years, generating a 37% response rate (versus a targeted response rate of 30%).

CM = Care Manager or Care Management

1 2 3 4 5

Q1

Q2

Q3

Q4

Q5

Q6

Q7

Q8

Q9

Q10

Q11

2000 Data(Program Year 2)

1999 Data(Program Year 1)

Strongly Disagree Disagree AgreeNeutral Strongly Agree

The QO CM** provided me with meaningful information about my cancer and its treatment.

The info from the QO CM helped me make informed decisions about the care received.

The QO CM talked to me about the common side effects of my cancer treatment.

My QO CM talked to me about how to get medical help for side effects if needed.

I felt my individual needs and preferences were taken into consideration.

QO helped me with the coordination of care associated with my illness.

I had good advice from the QO CM on where to find help in the community.

The QO CM responded to my phone calls in a timely fashion.

Contact with the QO CM helped me to better understand my health care benefits.

QO is a valuable part of my health care benefit.

Overall, I was satisfied with the Cancer Care Program.

Average Score per Question

Patient Satisfaction Scores

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What Do Patients Say About QO?