Chris Cappetta – Workflow Solutions Architect Onboarding – Accelerating Digital Innovation with Connected experiences June 2018
Chris Cappetta – Workflow Solutions Architect
Onboarding – Accelerating Digital
Innovation with Connected experiences
June 2018
Agenda
• Boomi Flow Overview
• Common Flow Use Cases
• Boomi for Onboarding
• Demo
• Q&A
Integrate
Elements of the Boomi Platform
Workflow Automation
and App Development
Flow for App Dev Objectives
From Idea to App: Application Development
AppIdea App Design
• Platform
• Wireframe
Development
• Infrastructure
• Prototype
• Testing
Security
• Authentication
• Penetration Testing
Monitoring
• Auditing
• Logging
Upgrades
• Enhancements
• Exception
• Performance
Scale Architecture
• Load Balancing
• Distributed
Accelerate App Development with Low-Code
Build Applications, not Infrastructure
Publish EngageDraw AppIdea
Sample “Appy” Flows
Client Onboarding
Dashboard
Mobile Self-service
Portal
Mobile Friendly Out-of-box
Portals
Dell Boomi – Internal Use – Do Not Distribute -
Confidential
Flow for BPM Objectives
Parallel Process Orchestration
Dell Boomi – Internal Use – Do Not Distribute -
Confidential
Wait for
1 & 2 All done?
Typical Flow Use CasesBusiness Process or Workflow Automation
• Site Survey
• Onsite Guided Instruction
(potentially offline)
• Claims support
• Agent Scripting
• Onboarding
• Order Provisioning
Process Orchestration Field Service Customer Service
Onboarding Use Case Overview
Dashboard view of all
employees and onboarding
“Smart Processes”
Data-repositories of
choice!
[PostgreSQL database
on AWS in the sample]
Full visibility into
status and next
steps throughout
Dell Boomi Employee Onboarding
Boomi Flow
Launch Onboarding
Process
HR and new-hire human-
tasks in parallel, via Flow
Real-time
collaboration
for wrap-up
Automated system-
provisioning and
setup-mechanisms,
via AtomSphereData governance and
stewardship, via Hub
Master Data Hub
Employee Onboarding SituationIssue: Your employee onboarding process includes many silo'd and inconsistently-applied mechanism,
which causes a slower and less effective ramp of the employees being onboarded.
Reason: The tasks are handed off manually. The "new hire" doesn't have a step-by-step walkthrough.
Without a 'Smart-Process' to keep the various individuals and deliverables on track, important items can
be missed in the shuffle.
Specific Solution Capabilities:
• Automate what system-provisioning and data-transfers can be automated
• Deliver standardization and automated escalation around the human portions
• Allow company users and new hires to act on their tasks and connect with the 'Smart-Process,' from
any device.
Outcome: Faster onboarding, Fewer disruptions, Faster ROI.
Customer Onboarding SituationIssue: A customer implementation includes many silo'd and inconsistently applied mechanism, which opens the door for a bad customer experience.
Reason: The tasks are handed off manually, and aren't kept on track by an automated system. The customer and company participants don't have a complete view of the project status, and items can be missed without automated escalation.
Specific Solution Capabilities:
• Automate what provisioning and data-transfers can be automated
• Deliver standardization and automated escalation around the human portions
• Allow company users and customers to act on their tasks, and be privy to full project status, from any device.
Outcome: Faster implementations, Fewer disruptions, Happier customers.
Boomi Flow Demo
Questions