Course Name: Quality Management and Lean Six Sigma Course Number: OMS 6059 Credits: 4 credits Prerequisites: None Description This course will improve your ability to organize and lead Quality Management, Baldrige Assessment, Process Leadership and Lean Six Sigma initiatives within business organizations. As such it focuses on improving your ability to plan, design, manage, control and improve business processes throughout manufacturing and service organizations. The course will focus upon gaining a more in depth and working knowledge of innovative concepts and methods in the area of quality management, Baldrige assessment, and Lean Six Sigma within leading domestic and multi-national organizations. The increasing demands of the global enterprise for process and performance improvement make these skills essential to progress of business organizations and its leadership. The demonstrated success of firms such as AT&T Credit Corporation, Federal Express, Ford, General Electric, HP, Motorola, 3M, and Xerox, among many others, demonstrates the importance of gaining expertise of these practices. Objectives I. Foundational Concepts Philosophies and Frameworks of Quality Management, Baldrige Assessment and Lean Six Sigma II. The Management System November 2009 Executive Summary: OMS 6059