OMNI CHANNEL RETAILING Making customers the focus of all your retail channels Island Pacific The one that works For more about us visit www.islandpacific.com CUSTOMER CENTRIC RETAILING Island Pacific’s Omni Channel Server (OCS) provides for real time availability and fulfilment of stock, across all channels such as web, in store POS, kiosk, warehouse, head office and mobile POS - thereby servicing the consumers’ needs based on their terms and lifestyle; whilst sustaining a seamless and consistent shopping experience. Providing and maintaining consolidated, real time data across all retail channels is an integral component and feature of the OCS, allowing fundamental business and logical decisions around the supply and fulfilment of customer orders, to be made as and when orders are placed. These mechanics allow all channels to work as a single, homogenous entity and promote functions traditionally specific to individual channels to morph into one streamlined process that facilitate in the best practise management of key Omni Channel functionality such as Customer Order fulfilment, Click & Collect and Reserve & Collect. Key centralised, real-time information includes: Stock Availability Membership and loyalty Digital Vouchers and Coupons Sales Customer Orders Fully integrated with Island Pacific’s Mobile Point Of Sale, Merchandise Management and Direct Modules, the OCS can also be integrated with Third Party Web Sites and Customer Service and Order Fulfilment applications providing a total end to end Omni Channel solution that drives customer satisfaction and engagement whilst promoting a consistent company and brand look and feel.
2
Embed
OMNI CHANNEL RETAILING - Island Pacific...Suite 4A, Thremhall House Thremhall Park, Start Hill Bishop’s Stortford Hertfordshire CM22 7WE +44 (0) 1279 874545 New Zealand Office Level
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
OMNI CHANNEL RETAILING Making customers the focus of all your retail channels
Island PacificThe one that worksFor more about us visit www.islandpacific.com
CUSTOMER CENTRIC RETAILING
Island Pacific’s Omni Channel Server (OCS) provides for real
time availability and fulfilment of stock, across all channels
such as web, in store POS, kiosk, warehouse, head office
and mobile POS - thereby servicing the consumers’ needs
based on their terms and lifestyle; whilst sustaining a
seamless and consistent shopping experience.
Providing and maintaining consolidated, real time data
across all retail channels is an integral component and
feature of the OCS, allowing fundamental business and
logical decisions around the supply and fulfilment of
customer orders, to be made as and when orders are
placed.
These mechanics allow all channels to work as a single,
homogenous entity and promote functions traditionally
specific to individual channels to morph into one streamlined
process that facilitate in the best practise management of
key Omni Channel functionality such as Customer Order
fulfilment, Click & Collect and Reserve & Collect.
Key centralised, real-time information includes:
Stock Availability
Membership and loyalty
Digital Vouchers and Coupons
Sales
Customer Orders
Fully integrated with Island Pacific’s Mobile Point Of
Sale, Merchandise Management and Direct Modules, the
OCS can also be integrated with Third Party Web Sites
and Customer Service and Order Fulfilment applications
providing a total end to end Omni Channel solution that
drives customer satisfaction and engagement whilst
promoting a consistent company and brand look and feel.
MOBILE STORE SOLUTIONS Flexibility & freedom of mobility with the power & intuition of our robust mobile application
Island PacificThe one that worksFor more about us visit www.islandpacific.com
GET CLOSER TO YOUR CUSTOMERS
Island Pacific’s Mobile solution extends the role of your store operators. It
offers them the opportunity to engage with customers, give product advice
and perform sales operations on the sales floor, helping alleviate long
impersonal register queues and promote active selling.
Island Pacific’s decades of retail experience and practical implementation has
been synthesized into the latest mobile technology. The intuition of today’s
mobile devices together with Island Pacific’s retail software is changing the
face of retail.
Features include speedy and interactive sales transactions, customer loyalty,
options to email digital dockets, laybys, stock transfers, special orders,
warehouse to customer deliveries, store collections, stocktake, stock receipt
from suppliers or stores, and much more.
Island Pacific Mobile can be used stand-alone in a pop-up store environment
or integrated into your current store infrastructure. It can be incorporated
into Island Pacific’s software suite which includes Retail, Wholesale,
Manufacturing, Planning and Financials or integrated with your existing retail
operations software.
WHERE YOU CAN FIND US
Australian Office Ground Floor, 35 Spring Street Bondi Junction, NSW 2022 +61 (0) 2 9369 8500
USA Office 17310 Redhill Avenue Suite 320 Irvine, CA 92614 +1 800 994 3847
UK Office Suite 4A, Thremhall House Thremhall Park, Start Hill Bishop’s Stortford Hertfordshire CM22 7WE +44 (0) 1279 874545