Ombudsman Office - oas.org · Organisational Structure Ombudsman ... Counseling /HR Management or Customer Care capacity, ... Skills of least 90 wpm,

Ombudsman Office

Process of Hiring

Objective

1. Legislation on appointments by the Ombudsman

a) Current recruitment procedure

b) organizational structure

2. Proposal for recruitment procedure

3. Training

Legislation on Appointments by the

Ombudsman

• Act No. 24 of 2007 Section 14 provides for the Ombudsman to appoint such officers as deemed necessary to assist him/her in the execution of the functions of the Office.

• He/She may coop technical/professional services as required for the discharge of his/her duties.

Current Recruitment Procedure

1) No formal advertisement

2) Formal applications

3) Interview process

4) Selection and appointment

Organisational Structure

Ombudsman

Complaints Officer

Investigations officer

Executive Secretary

Office Assistant

Complaints Officer

Required Qualification

• Bachelors degree in Social Science,

• Five (5) years or more in a Counseling /HR Management or Customer Care capacity,

• Experience/Knowledge in counseling.

Personal Qualities: confidential, team player, maturity and ethical.

Position Holder’s Qualification

• Bachelors Degree in Theology,

• Masters Degree in Social Work,

• 21 years senior managerial experience,

Personal Qualities: confidential

• Team player,

• High level of maturity.

Investigations Officer

Required Qualification

• Bachelors degree in Social Science

• Five (5) years or more in a Senior /managerial capacity

• Experience/Knowledge in negotiations procedures

Personal Qualities: confidential, team player, maturity and ethical

Position Holder’s Qualification

• Bachelors degree in Informatics Eng.,

• Pursuing Masters Degree in Crime Science, Investigations & Intelligence

Personal Qualities:

• Team player, confidential,

• High level of maturity

Executive Secretary

Required Qualification

• 5 CXC/GCE passes including English Language,

• Short Hand/Speed Writing Skills of least 90 wpm,

• Computer Literacy i.e. working knowledge of Microsoft Word, Publisher, Excel & QuickBooks

Personal Qualities: Excellent written & oral comm. Skills,

Confidential, team player.

Position Holder’s Qualification

• 7 CXC/GCE passes including English Language & Math,

• Experience with Microsoft Word, Power point & QuickBooks,

• Shorthand certificate.

Personal Qualities: Excellent written & oral comm. skills,

Confidential, team player, has an eye for fine details.

Office Assistant

Required Qualification

• 5 CXC/GCE passes

including English Language

• Computer Literacy i.e.

working knowledge of

Microsoft Word, Publisher,

Personal Qualities: Excellent

written & oral comm. skills,

Confidential & team player.

Position Holder’s Qualification

• 5 CXC/GCE passes

including English Language

& Math,

• Experience with Microsoft

Word, Power point &

QuickBooks,

Personal Qualities: Communication skills,

Confidential & team player.

Proposal for Recruitment Procedure

1. Advertisement

2. Receipt of applications

3.Selection panel

4. Interview panel

5. Recommendations

6. Appointment

Training

1. Induction

2. Workshops/Seminars/Conferences

3. Overseas exchange

THANK YOU