OH 2-1 Agenda Scholarships Mentors for ICA High School Invitational Review articles from Chapter 1 Review Your Learning Questions, page 22 Chapter 2 –

OH 2-1

Agenda

Scholarships

Mentors for ICA High School Invitational

Review articles from Chapter 1

Review Your Learning Questions, page 22

Chapter 2 – Goal Setting in the Hospitality and Restaurant Industry

OH 2-2

Goal Setting in the Hospitality and Restaurant Industry

Hospitality and Restaurant Management

2OH 2-2

OH 2-3

Chapter Learning Objectives

Identify and use different types of goals. Describe factors affecting contribution levels

by teams and individuals. Write objectives that apply the (SMART) criteria

—specific, measurable, achievable, relevant, timebound.

Explain and apply steps in goal setting, managing, monitoring, and evaluating.

Explain the role of communications in goal setting.

OH 2-4

Test Your Knowledge

Questions on page 24

Read the question and give your answer

OH 2-5

Goals

Statements of desired results

Goals are like taking a trip-you need a map, a driver and a destination

Without goals, an organization would not know if it achieved preferred situations.

OH 2-6

Goals

Think about what you want to accomplish: today

tomorrow

the rest of your life

personally and in your career

Establish long range and short term plans

OH 2-7

Sequence of Planning Tools

OH 2-8

Focus on Goals

OH 2-9

Level of Goals in an Organization

OH 2-10

Purposes of Goals

Provide direction

Provide milestones

Divide activities into smaller parts

Clarify employee roles

Motivate and challenge employees

OH 2-11

SWOT Analysis – page 29

A method to identify important goals by analyzing Strengths

Weaknesses

Opportunities

Threats

OH 2-12

SWOT Analysis: Black Bear Restaurant

Page 31 in Competency Guide

Break into teams and discuss – take 15 minutes

Share with class your

OH 2-13

Can Teams and Individuals Contribute to Goals?

What are their current skills and knowledge?

How well can teams work together?

How much accountability should they have?

How responsive are they to change?

OH 2-14

These staff members are working on a project to help the restaurant.

Contributing to Organizational Goals

OH 2-15

SMART Goals and Objectives

Specific—to communicate what is expected

Measurable—quantifiable

Achievable—realistic

Relevant—to the vision and mission

Timebound—specific dates for accomplishment

OH 2-16

Overview—Steps to Achieving Goals

Plan

Incorporate

Execute

Evaluate

OH 2-17

Achieving Goals

Step 1 – Planning

Consider goals that are critical.

Each goal is a project with specific activities (steps) to be completed.

Determine how the project and its results will be measured.

OH 2-18

Achieving Goals continued

Step 2 – Incorporation

Assure that the project is consistent with management, team, and individual development plans.

Seek commitment from the team or individual(s) to take on assigned tasks.

OH 2-19

Achieving Goals continued

Step 3 – Execution

This requires monitoring each activity in the project plan.

Goals must be constantly monitored to manage performance.

OH 2-20

Achieving Goals continued

Step 4 – Evaluation

Since SMART goals are used, they can be measured.

Results can be analyzed and compared to the goals.

Communicate success.

OH 2-21

Celebrate Success

Recognize teams during staff meetings.

Thank individuals during performance reviews.

Be creative in considering ways to celebrate and recognize successes.

OH 2-22

How Would You Answer the Following Questions?

1. Which of the following is a SMART goal?A. We will decrease employee accident rates.

B. The entry-level employee turnover rate will decrease by 20% during the next 6 months.

2. The first step in the process to achieve goals is ______.

OH 2-23

Key Term Review

Accountability

Benchmark

Departmental objectives

Goal

Individual performance objectives

OH 2-24

Key Term Review continued

Measurable results

Objective

Organizational goals

Strategic priority

SWOT analysis

Team objectives

OH 2-25

Chapter Learning Objectives—What Did You Learn?

Identify and use different types of goals.

Describe factors affecting contribution levels by teams and individuals.

Write objectives that apply SMART criteria.

Explain and apply steps in goal setting, managing, monitoring, and evaluating.

Explain the role of communications in goal setting.

OH 2-26

Next Week

Read Chapter 3 - Communicating Effectively as a Leader and a Manager

Due: Article Review for Chapter 2 - Goal Setting in the Hospitality and Restaurant Industry