Offshore solutions - MEI (updated April 2015)

ISS Offshore SolutionsMiddle East and India

Flexibility to Act

Content

• Who are we?

• Service Offering

• ISS MEI Capabilities

• Offshore Experience

• Photo Library

• QHSSE/Compliance

• Contacts

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Welcome 3

James Lyle Mackay, the first Earl of Inchcape, imposed change on the shipping industry through his clear vision of the future. We share his vision. ISS today is more than just a shipping agent. We will continue to grow in new fields where we have the expertise to provide total solutions to our customers, whether operational, technological or informational – wherever we can help improve our customers’ performance. Over the past five years we have made many ground breaking changes. By resolutely pursuing our strategy we have been able to satisfy all our stakeholders’ expectations - customers, staff and shareholders alike and we shall continue to do so in the future.

Capt Claus Hyldager

Who we areA message from our CEO

Who we are 4

By the 1990s Inchcape’s business was truly global, and in 1993 ISS was formed to transform our loose federation of ship agencies into an integrated worldwide network with defined

and common service standards.

The business has grown and diversified, both by acquisition and organically, since its foundation

Who we areA century of growth

Today, ISS has some 297 offices in 67 countries around the world.

Who we are 5

We employ over 3,990 people and we’re still growing.

The company has more than doubled its EBITDA in the last three years alone.

In the past year, we have:• managed over 65,885 port calls • handled over 727,000 TEUs

Our revenue in the past year exceeds US $150 million and, despite the tough global economic climate, continues to climb

Who we areGlobal and growing fast

Bahamas CanadaMexico Puerto RicoTrinidad & Tobago USA

*Non Port Agency offices

Belgium DenmarkEgypt FranceGibraltar GreeceItaly MaltaNetherlands Norway*Poland SloveniaSpain SwitzerlandTurkey UK

Argentina BrazilChile Colombia*Ecuador PanamaPeru Venezuela*Uruguay

Japan Russia

Cambodia ChinaGuam Hong Kong Indonesia Malaysia Saipan Philippines * S. Korea Singapore Taiwan ThailandVietnam

Bahrain IndiaIraq KuwaitOman QatarSaudi Arabia UAE

Australia New ZealandPapua New Guinea Timor L’Este

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Ghana KenyaMauritius NamibiaNigeria South Africa Tanzania UgandaMozambique

Who we areOur Global Network

Service Offering

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ISS Port AgencyISS HusbandryISS TransitISS OPLCTM SolutionsMaintenance & RepairsDocking ServicesDocumentation and Permitting

Project LogisticsISS Cargo AgencyWarehousing and DistributionFreight ForwardingWorld Wide MoversD2D

ISS SafetyShip InspectionsP&I Lloyd’s AgentsCargo Q&QProject Surveying

Crew Logistics ServicesISS Global Marine TravelIntegrated CLSCrew Payroll Solutions

ISS Global HubISS Finance HubSPoRMarket IntelligencePerformance Management

World of PortsISS Port LogShipNetYour ISS3rd Party Integration

Service Offering

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Examples of Core Services Achieving various permits from

port authorities navigational bodies governmental authorities for vessels and personnel

Centralised billing services Translation Other Legal services

Documentation and Permitting

Service Offering

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Examples of Core Services− Waste Management− Gangways and

pontoons− Tugs/Barges− Customs Clearance

− Water provision− Bunkering− Cash To Master− Stevedoring− Procurement − Cranes/Forklift

− Deck spares supply− Vessel arriving

clearances and berthing procedures

Marine Agency

Service Offering

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Examples of Core Services− Visa services − Crew transfers − Air travel services− Ground transport

− Crew welfare and medical

− Accommodation − Payroll Solutions

− Manning and crewing− Temporary labour− Onshore Facilities− Catering Services

Crew Services

Service Offering

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Examples of Core Services− Warehousing − Provision of cranes,

fork lifts and other plant hire

− Destruction of materials

− Sale of materials− Multi Modal Freight

forwarding (Int & Dom).

− Permanent and temporary import/export

− Project Logistics

Cargo and Logistics

Service Offering

ISS Owned & Operated fleet of +20 vessels,

providing launch/supply services on demand.

• UAE Based Fleet click here

• New Builds click here

• UAE Workshop click here

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Marine

UAE*BahrainIndiaIraqKuwaitOmanQatarKingdom of Saudi Arabia

* Regional HQ Office in Dubai


ISS MEI Capabilities (by Country)

UAE – Dubai & NE

• Locations

– ISS Dubai – ISS Fujairah – ISS Ras Al Khaimah

• Main Offshore Ports

– Port Rashid– Jebel Ali – Fujairah Anchorage– Khorfakkan Anchorage– RAK Anchorage – Inchcape Buoy RAK


• Contacts

– Sanjeev Sarin General Manager– Capt. Vispy Dadimaster-

Operations Manager– Sivaprasad Manheri

Manikkoth- Branch Manager

• ISS Offshore Clients

– Van Oord – Great Eastern Offshore– Essar– BPG Arabia– TE Subcon– Leighton Offshore– Technip

“Our UAE based teams can support your offshore project from conception to completion.

Whether you are a subsea construction contractor, dredging company, marine seismic survey, pipe laying, cable-laying , drilling or a E&P company….

Home to ISS Marine fleet and Mechanical workshop.

ISS has the experience and the expertise to deliver a high quality Port Agency and Cargo Logistics services throughout the UAE”.

UAE – Abu Dhabi

• Locations

– ISS Abu Dhabi – ISS Ruwais


– Mina Zayed– Freeport –Abu Dhabi– Mussafah– Khalifa– Das Island– Zirku Island– Ruwais– Jebel Dhanna


• Contacts

– Adrian Richter – General Manager– Alex Thomas Port Manager– Kundan Khanolkar Ass. Offshore Manager


– Western Geco– Larsen & Toubro– Smit Lamnalco– Maridive– Fugro– Technip– Archirodon– Boskalis– Mc Dermott– Dredging International– Petrofac– Valentime Maritime– Tidewater

“ISS Abu Dhabi has a strong presence in the Emirate of Abu Dhabi, serving all terminals and commercial ports and handling all types of vessel and Cargo.

Through our Marine, Cargo, Liner, Survey and Government Service streams we offer a comprehensive range of specialized and customized services, catering to the industry requirements of Construction, Oil and Gas, E&P, Seismic and Survey and Dredging majors fully supported by our team of professional and experienced personnel.

ISS Abu Dhabi have dedicated teams servicing clients in the Energy and Infrastructure segments both on-shore and off shore with a proven and trusted track record”.

Bahrain


• Locations

– ISS Bahrain


– Khalifa Bin Salman Port– Salman Naval Base– Arab Ship Repair Yard

• Contacts

– Anoop Kumar Manager Marine Services– Vinod Kumar Operations Manager


– Halul Offshore– Great Offshore, Mumbai– Fugro Survey Middle East

ISS Bahrain has the capability and competent and able suppliers to handle any requirements and challenges from customers.

We have gained experience in handling offshore clients in cable laying, dry dock support , acoustic ranging operations support and more over the years.

We have handled Port Agency, Marine survey requirements for clients ranging from 25 to 35 calls a month . We have handled approx 300 crew movements in first quarter of the year.

India


• Locations

– India– West Coast of India– East Coast of India


– Mumbai– Kakinada– Tuticorin– Jaigarh

• Contacts

– Pradeep Mishra– Bruno Correa– Koushik Chakraborty


– Polarcus DMCC– Dolphin Geo physical Pte Ltd– Subsea 7 Singapore

Contracting Pte Ltd– Boskalis Smit India LLP

Inchcape Shipping Services commenced operations in India in June 2005. Today, it has established its name in the Indian shipping industry as a leading marine services provider in India.

As part of the ISS global network, ISS India is committed to delivering a comprehensive range of quality assured offshore services to it’s clients across the industry. The services and solutions we offer are tailored to the individual needs of the client,

We have an excellent relationship at all levels with public and private sectors of the shipping industry in India which includes; Naval Authorities, Port Authorities, Government Officials, Embassies, Classification Societies, Shippers and Receivers, Tug and Pilots Associations, Stevedores, Terminal Operators, Shipyards, Repairers and Suppliers.

Iraq

• Locations

– Umm Qasr/ Basra


– Basra Oil Terminal (BOT), formerly known as Mina Al Bakr Oil Terminal (MABOT), Umm Qasr Port, Khor Al Zubair, Khor Al Amaya and Basra Al Maqal Port


• Contacts

– Mark Billingham Manager Iraq – Capt. Karim Mozan

Operations Manager – Iraq– Sebastian John Operations Supervisor


– Fugro Survey– Jan De Nul– Leighton Offshore– SMIT– Saipem– KBR

Umm Qasr / Basra

The only port agency in IRAQ with expats on the ground. Experienced since 2003.....

Kuwait [Back Office]

Management and back up / support team based in ISS Kuwait office.

Services provided via a certified ISO 9001:2000 quality management system we guarantee consistently high quality agency services wherever and whenever you call at Iraq. ISS in Iraq has gained enormous experience in handling offshore clients in dredging, cable laying, survey and offshore support projects. Combining our thorough understanding of the port agency business with the expertise to deliver high quality logistics support we have been providing a consistently superior level of service since 2003.

Kuwait

• Locations

– ISS Kuwait


– Shuaiba– Shuwaikh


• Contacts

– James Walsh General Manager– Amitansh Pillai Manager Marine & Offshore services– Wilson Pereira Manager Cargo Services


– Saipem – Essar– Foster Wheeler – Smit UK– Technip– Marsol

ISS Kuwait holds a majority market share in Country for handling offshore projects (based on port offshore vessel’s movement record).

ISS Kuwait handled in excess of 2000 crew changes (for offshore projects) in 2011, 2012, 2013 and 2014

In addition to normal Agency services, ISS Kuwait also has capability to handle special projects requirement. We handled complete operation of assembly, launch and tow of 300mtr long SBM hoses

ISS Kuwait also, in partnership with local company, manages Industrial bottled Gas supply warehouse

ISS Kuwait has experience in handling vide variety of offshore projects, for example:

• Offshore projects in Iraq• Projects in Kuwait involving construction of new

jetty's and dumping of rocks in sea/project site• Supporting vessels working under contract of

KOC and KNPC involved in tanker loading operation

• Supporting personnel involved in offshore projects in Kuwait with work visa, vehicle rental, apartment rental.

Oman


• Locations – ISS Oman


– Sohar– Muscat– Duqm– Musandum– Salalah

• Contacts– Ajith George General Manger– Rajeev Erath Operations Manger


– Boskalis Westminster– NPCC– Sarooj Construction– Gulfar Engineering & Contracting– TE SubCom– Fugro– Gulf Cobla– Dolphin Drilling– EMAS Offshore– Saipem-Afcons JV

ISS has been in Oman since 1920

• 85 well trained personnel averaging over 5 years experience with good local and technical expertise

• Excellent working relationship with all the local authorities (Port, Custom and Immigration)

• ISS is well versed with local requirement's for offshore projects and various permissions from local authorities, such as permission from Royal Oman Police for coastal licence, Ministry of Transport and Communication, Ministry of Environment and Climate Affairs.

• Relevant visa for the crew and engineers.• Procurements, warehouse, Airport

clearance & Freights forwarding support• We have an in-house survey department to

assist in P & I correspondence matters.• ISS crew boat at Muscat for anchorage

services at Port Sultan Qaboos

Qatar


• Locations

– Qatar territorial waters

• Main ports of entry

– Doha Port– Ras Laffan Port– Mesaieed Port

• Contacts

– Ravi Ramachandran, General Manager

– Capt Brian Mathias, Manager – Marine & Government Services

– Alejandro Cabarles, Operations Manager – Marine & Govt Services


– Fugro Survey Middle East– Horizon Survey Company– Boskalis Westminster– COSL Pan Pacific Drilling– Jan de Nul– Six Construct– Asian Geos– TE Subcom – SMIT

ISS holds vast experience in provision of a range of services to support offshore projects in Qatar, which includes:

Securing Work Permit / Navigation License from Ministry of Transport

Permits from Qatar Port Authority and Coast Guard Assistance to secure Company registration and

Import License Temporary importation of cargo Customs inspection and clearance at offshore Inward-outward Immigration clearance of vessels QP Heliport pass for movement of personnel by

helicopter Arranging HSE training for offshore helicopter

travel Seaman and business visa processing Sign on and Sign off crew Hotel accommodation, flight tickets and

transportation Import freight & clearance of spares, machinery

and other cargoes Warehousing Procurement and supplies Marine and cargo survey

ISS Qatar has achieved challenging KPIs in compliance with customer's pre-defined safety and quality standards. ISS is in a state of readiness to provide quality services at competitive price to offshore projects in Qatar.

Saudi Arabia


• Locations

– Western Region– Western & Eastern Region– Eastern Region


– Ras Tanura– Dammam– Jubail– Ras Al Khafji– Tanajib– Safaniya

• Contacts

– Stephen Hines – Hafidhi Tamimy

– Hussain Mubasher


– Offshore; new venture

Jeddah is Saudi Arabia’s major port and one of its largest cities. Located on the Red Sea, west of Mecca, it is well positioned between Africa and the Middle East, making it an important commercial centre. Saudi Arabia is rich in many resources and agricultural products. Its economy is however largely oil-based, accounting for more than 90% of the country's exports and nearly 75% of government revenues, making it the world’s leading oil producer and exporter, with proven reserves estimated to be 263 billion barrels, about one-quarter of world oil reserves. Inchcape Shipping Services Saudi Arabia has seven main offices offering our full range of marine, government, cargo and ERP services. We differentiate ourselves from our competition with our seamless service, which includes standardised processes and regular reporting, frequent visits to vessels and a diligent level of assistance to principals and masters.

Regional Offshore Experience


From Kochi to Kuwait, ISS has the infrastructure, people and knowhow to support Offshore Oil and Gas developments with professional, reliable, cost effective marine solutions.

for our regional past experience database


ISS Photo Library

ISS Photo Library


ISS Photo Library

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ISS Photo Library

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ISS Photo Library

Quality

ISS holds the following certifications:

• ISO 9001:2008

• ISO 14001 Environmental Management,

• OHSAS 18001 Safety management.

“Quality of service is a core ISS value”


Health & Safety

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General

ISS has implemented a health and safety management system to meet the requirements of OHSAS 18001:2007. this provides a systematic approach to the implementation of health and safety and assists us in controlling health and safety risks and improving performance in this area.

The ISS Health and safety management system is based on the requirements of UK legislation and the associated Approved Codes of Practice.

Whilst ISS considers this to be the best practice world-wide, there may be regional variances and in some cases these may be more stringent than defined in the ISS Health and safety system

Documents

The documents within the ISS HSSE system are regularly reviewed and when necessary improved to meet the needs to our business and consist of three levels and records.

Control & Distribution

Controlled copies of the HSSE manual and health and safety procedures are kept on our intranet.

Health & Safety


Compliance and Ethics


As ISS continues the evolution from a partner of choice to a strategic partner in today’s hyper-competitive world we continuously strive to be increasingly innovative, quality driven and committed to promoting strong company ethics, but this also means observing both company-specific and statutory regulations. ISS management always want to minimise risks – internal and external – and were considering the best way to address the following concerns;

•How do we plan to meet our customer’s requirements both internal & external? •How do we ensure we meet the laws of the land & International legislation? •How do we understand and manage risk? •How do we work as a truly global team?

As a solution, a corporate compliance department was created in February 2010 encompassing operational and financial internal audit, the Marine Academy and commercial risk management/insurance.

The Corporate Compliance Department will work towards minimising the concerns by developing carefully planned and implemented compliance programs aimed at preventing illegal conduct by providing the rules and regulations that govern how we do business and also by providing a framework for our people to work in.

These rules and regulations are there to protect individuals and the company and provide everyone with the right tools to do their work ethically and legally.


“Online training for all employees”

Compliance and Ethics

Sales/Enquiries Contacts

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Steve GibsonSenior General ManagerOil & Gas Business Development

Inchcape Shipping ServicesDubai, U.A.E.Tel: +971 4 303 8500 Direct : +971 4 3038 571Fax: +971 4 342 5564Mobile : +971 56 992 0074Email: [email protected]: www.iss-shipping.com

Paul AnthonyRegional Manager Offshore MEI

Inchcape Shipping ServicesDubai, U.A.E.Tel: +971 4 303 8500 Direct : +971 4 3038 706Fax: +971 4 342 5564Mobile : +971 50 621 8935Email: [email protected]: www.iss-shipping.com

mailto:[email protected]

http://www.iss-shipping.com/

mailto:[email protected]

http://www.iss-shipping.com/

Thank you

Version 1, March 2015

Offshore solutions - MEI (updated April 2015)

Documents

global network

port calls

legal services documentation

examples of core services

total solutions

customers performance

past year

common service standards