Office for Harmonization in the Internal Market (Trade Marks and Designs) Follow-up on incidents and improvements Miguel Ortega & Raymond.

Office for Harmonization in the Internal Market (Trade Marks and Designs)

WWW.OAMI.EUROPA.EU

Follow-up on incidents and improvements

Miguel Ortega & Raymond Klaassen – ITFMD (OHIM)

E-Business user group meeting – Alicante, Spain, 27 June 2007

Office for Harmonization in the Internal Market (Trade Marks and Designs)

Index

• Presentation

• Statistics

• Current versions

• Releases and improvements

Office for Harmonization in the Internal Market (Trade Marks and Designs)

Presentation

• Portfolio managers

• Responsible for both internal systems and eBusiness systems

• Divided in business areas

• RCD: Miguel Ortega

• CTM: Raymond Klaassen

Office for Harmonization in the Internal Market (Trade Marks and Designs)

Statistics

01/01/07-31/05/07

Information Service (General queries and known problems)

# calls(approx.) 1.510

IT Helpdesk (Technical problems)

# calls

# problems

1.533

873

Applications

# eFiling CTM

# eRenewal CTM

# eFiling RCD

24.348

4.440

3.082

Office for Harmonization in the Internal Market (Trade Marks and Designs)

Current versions

Application Release Date released

CTM eFiling 4.0 07/06/2007

eOpposition 2.2.2 16/06/2007

euroAce 2.6 21/03/2007

euroClass 2.3 22/05/2007

CTM Online 7.3.2 13/06/2007

OAF 1.0 13/06/2007

RCD Online 2.0 04/12/2006

CTM eRenewal 2.0.1 01/03/2007

Search Reports Online 2.1.1 21/03/2007

FindRep 1.1 24/03/2007

RCD eFiling 1.4 01/01/2007

MyPage 4.0 07/06/2007

Office for Harmonization in the Internal Market (Trade Marks and Designs)

CTM e-filing

CTM e-filing Bugs Change Requests

eFiling 4.1 7 0

eFiling 4.2 4 0

eFiling 4.3 12 0

eFiling 4.4 6 1

• Volume: 75% of CTMA during 2007 (24.348 applications)

• Availability: 98,5% (objective 99,5%), 10 Hours 55 Minutes Down during May

• Code revision realized in May

• Improvements on stability ready in July (v4.3)

• Complete re-make for next year

Office for Harmonization in the Internal Market (Trade Marks and Designs)

RCD e-filing

RCD e-filing Bugs CR’s

RCD eFiling 1.6 3 1

• Volume: 39.2% of RCD during 2007 (3082 applications)

• Availability: 98,98% (objective 99,5%), 7 Hours 37 Minutes Down during May

• New version foreseen to improve stability (v1.6 – upgrade to new server)

• Complete re-make for next year

Office for Harmonization in the Internal Market (Trade Marks and Designs)

Continuous monitoring - efiling

Shadow usersShadow users

Basic principles

• Countries (E, UK, F, D, I)

• Volumes : 5 CTMs, 5 RCDs per country per day

• Scenarios: one for CTM, one for RCD exploiting all major functionalities, attachments : - CTM: 1 x pdf. (750 kB) 1 x jpg. (1 MB) - RCD: 1 x pdf. (500 kB) 9 x jpg. (9 x 1 MB)

• Monitoring System: hourly input of time to file, network speed, failures

Office for Harmonization in the Internal Market (Trade Marks and Designs)

Continuous monitoring

• Shadow users – CTM e-filing (nº issues x month)

0%

2%

4%

6%

8%

10%

12%

14%

16%

January February March April May

Office for Harmonization in the Internal Market (Trade Marks and Designs)

Continuous monitoring

• Shadow users – CTM e-filing (nº issues x country – May)

0

2

4

6

8

10

12

14

16

France Germany Italy Spain United Kingdom

110 tests per country, total 550 tests

Office for Harmonization in the Internal Market (Trade Marks and Designs)

Continuous monitoring

• Shadow users – RCD e-filing (nº issues x month)

0%

5%

10%

15%

20%

25%

30%

January February March April May

Office for Harmonization in the Internal Market (Trade Marks and Designs)

Continuous monitoring

• Shadow users – RCD e-filing (nº issues x country - May)

0

5

10

15

20

25

30

35

France Germany Italy Spain United Kingdom

110 tests per country, total 550 tests

Office for Harmonization in the Internal Market (Trade Marks and Designs)

RCD/CTM - Online

Bugs CR’s

CTMOnline / OAF 8.2 12 0

• 1.565.800 of hits in May, 171.850 of visits

• Adaptation to new core business system Euromarc++

Bugs CR’s

RCDOnline 3.0 5 1

• 404.588 of hits in May, 15.434 of visits

• Fixed an important search issue (affecting publication date, etc)

• Adaptation to the new RCD-eRenewal

Office for Harmonization in the Internal Market (Trade Marks and Designs)

Other systems

Application Bugs CR’s

eOpposition 4 3

euroAce 2 0

euroClass 1 0

CTM eRenewal 11 1

Search Reports Online 2 1

FindRep 3 0

Office for Harmonization in the Internal Market (Trade Marks and Designs)

Questions

Questions?

Office for Harmonization in the Internal Market (Trade Marks and Designs)

WWW.OAMI.EUROPA.EU

Information: (+ 34) 965 139 100 (switchboard)

(+ 34) 965 139 400 (e-business technical incidents)

(+ 34) 965 131 344 (main fax)

[email protected]

[email protected]

Office for Harmonization in the Internal Market (Trade Marks and Designs)Avenida de Europa, 4E-03008 AlicanteSPAIN