SPOTLIGHT | Quality of Two-Wheelers in India Improves Significantly © 2016 J.D. Power, McGraw Hill Financial. All Rights Reserved. Charts and graphs extracted from this publication must be accompanied by a statement identifying J.D. Power as the publisher and the J.D. Power 2016 India Two-Wheeler Initial Quality Study (2WIQS) Study SM as the source. Rankings are based on numerical scores and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power. The lower the better A lower score represents higher quality. This year, the industry experiences a 9% year-over-year improvement in initial quality. Number of initial quality problems reported by two-wheeler owners has declined by 14 problems per 100 vehicles Three major factors influencing perceived quality of two-wheelers Power Circle Ratings Please note that JDPower.com Power Circle Ratings may not include all information used to determine J.D. Power awards. See more: http://www.jdpower.com/about-us/jdpower-ratings Brand Performance What is PP100? J.D. Power evaluates initial quality based on the number of problems experienced per 100 vehicles (PP100). Greatest contributor to the improvement Greatest year-over-year improvement is in the engine category. Two-wheeler owners who ride with a pillion report 7% more problems than those who ride solo. The increase in reported problems is particularly notable in the engine, brakes and ride and handling categories. Owners who ride their two-wheeler 41 kilometres or more per day report 12% more problems than those who ride up to 40 kilometres. More than three-fourths of two-wheeler owners are first-time buyers, and they report fewer problems than those with previous ownership experience (138 PP100 vs. 199 PP100, respectively). 1 What does this number mean? -14 PP100 Pillion Driving Kilometers Driven First-Time Buyers 2 3 Among the best Better than most About average The rest J.D. Power 2016 India Two-Wheeler Initial Quality Study (2WIQS) Study SM Motorcycle—Economy AWARD RECIPIENT: Honda Dream Neo RATINGS FACTORS AWARD RECIPIENT: Honda Dream Neo Overall Satisfaction Fit and Finish Engine Transmission Brake Ride and Handling Electrical and Light Gauges and Controls TVS Star City Plus TVS Sport Bajaj CT Honda Dream Yuga Bajaj Platina Hero HF Deluxe/ Deluxe Eco Hero Splendor Pro Mahindra Centuro Hero Splendor iSmart Bajaj Discover 100 Hero Splendor+ Hero Passion Pro/ Pro TR/Xpro Economy J.D. Power 2016 India Two-Wheeler Initial Quality Study (2WIQS) Study SM Scooters—Executive AWARD RECIPIENTS: TVS Wego/Yamaha Alpha RATINGS FACTORS AWARD RECIPIENTS: TVS Wego Overall Satisfaction Fit and Finish Engine Transmission Brake Ride and Handling Electrical and Light Gauges and Controls Yamaha Alpha Honda Activa I Yamaha Ray/Ray Z Mahindra Gusto TVS Jupiter TVS Zest 110 Hero Pleasure Suzuki Access Honda Activa 125 Honda Aviator Honda Dio Honda Activa/ Activa 3G Hero Maestro Executive J.D. Power 2016 India Two-Wheeler Initial Quality Study (2WIQS) Study SM Motorcycle—Premium AWARD RECIPIENT: TVS Apache RTR 180 RATINGS FACTORS AWARD RECIPIENT: TVS Apache RTR 180 Overall Satisfaction Fit and Finish Engine Transmission Brake Ride and Handling Electrical and Light Gauges and Controls TVS Apache RTR 160 Bajaj Avenger Honda CB Unicorn 160 Bajaj Pulsar 180 Bajaj Pulsar 220 Premium J.D. Power 2016 India Two-Wheeler Initial Quality Study (2WIQS) Study SM Motorcycle—Upper Executive AWARD RECIPIENT: Suzuki Gixxer RATINGS FACTORS AWARD RECIPIENT: Suzuki Gixxer Overall Satisfaction Fit and Finish Engine Transmission Brake Ride and Handling Electrical and Light Gauges and Controls Yamaha FZ Honda CB Unicorn Bajaj Pulsar 150 Bajaj Discover 150 Upper Executive J.D. Power 2016 India Two-Wheeler Initial Quality Study (2WIQS) Study SM Motorcycle—Executive AWARD RECIPIENT: Hero Super Splendor RATINGS FACTORS AWARD RECIPIENT: Hero Super Splendor Overall Satisfaction Fit and Finish Engine Transmission Brake Ride and Handling Electrical and Light Gauges and Controls Hero Glamour Honda CB Shine Bajaj Discover 125 Executive