OEM - EOC: 23° floor of WTC7

New York City Department of

Emergency Management

The Emergency Operation Center

New York City Emergency ManagementNew York City Emergency Management

The Emergency Operations Center serves as the major coordinationThe Emergency Operations Center serves as the major coordination and and control point for all counter control point for all counter -- disaster efforts, and at times, for planned disaster efforts, and at times, for planned events. (New Years Eve, United Nations, Fleet Week)events. (New Years Eve, United Nations, Fleet Week)

The facility provides an environment that allows the six primaryThe facility provides an environment that allows the six primary functions of functions of an emergency operation center to perform adequately. an emergency operation center to perform adequately. (see E.L. Quarantelli, (see E.L. Quarantelli, Disaster Research Center)Disaster Research Center)

9-11-01

7 World Trade

Function 1: Coordination

• Coordinating all entities (government and non-government) to focus on response and agent generated demands that will successfully lessen and/or eliminate the impact of the event.

Agent-generated demands occur during a particular event. A flood event would demand resource such as sand and sand bags. During the WTC attackspecialized equipment with relevant special personnel was in high demand.

Response-generated demands derive from the response operations to the event such as logistics (supportive / service).

The emergency manager, through the various agencies, must constantly assess the threat / impact from the event via damage assessment, and,marshal necessary resources.

Function 1: Coordination cont.

• The Department of Emergency Management must assure that all the responding organizations work together and understand each others authority and responsibility.

• Deals with the implementation issues and timely mobilizationproblems.

Field Operations - Command Bus

? Coordination point, on West Street, north of the attack site, was immediately setup to conducted field operations while an OEM ‘role-call’ was performed for any missing members, and, to muster all available OEM staff.

? A temporary point for interagency meetings while an ad-hoc EOC was being developed at the NYPD Academy.

Floor diagram of World Trade Center 7 EOC

Watch Command

? 24x7 Operation? Responsible for monitoring:

? City radio frequencies? Local and National News? Weather

? Maintains inter-agency radio frequency (ALERT)

Activating the EOC

Only the Mayor or Director of OEM may order the activation of the EOC at the onset of an actual, impending, or potential emergency

EOC Activation Levels

? Limited? Key EOC Agency liaisons

? Full ? All City agencies and appropriate Federal, State, and private

entities ? Initiated for emergencies or events that require utilization of all

the City’s resources

The Podium

Podium ManagerLogistics TeamHealth & MedicalHuman Services &People with Special Needs

RecoveryInfrastructureFEMASEMO

? Utilities? Infrastructure? Public Safety? Transportation? Joint Information

? Human Services? Health & Medical? Government ? Administrative

The Structure of the Emergency Operation Center

Pier 92 housed 150 agency representatives in the twelve weeks after the attack:Federal, State, City, private and non-profit organizations operated side by side at Pier 92.

– Federal Emergency Management Agency– NY State Emergency Management Office – New York City Agencies– Non-Government Agencies

Over 300 representatives per shift worked within the EOC.

UtilitiesInfrastructure

Joint Info Center

Debri MngtTransportation

Logistics Health & Medical

Mapping / GIS

Law Enforcement

OEMPodium

Fire EMS ETeam

Human Service

Human Service

Military

The Emergency Operation Center – Pier 92September 14th , 2001

Communicating in the EOC

? Custom communications software E Team / NYCTRAC

Human ServicesAmerican Red Cross

Salvation ArmyCity Harvest

Animal Control / RescueASCPA

Community Assist UnitBoard of Education

City University New YorkHuman Resource Admin.

New York CaresCatholic Charities

World Church Services

?Coordinated with the Disaster Assistance Services Center for families of WTC victims and others displaced by the attacks.

?Volunteer and donations management

?Respite centers for relief workers including

?Special events

?Meals (more than 1.3 million served!)

?Mental health services

Function 2: Policy Decision

• Within the EOC’ s Mayor’s conference room, teleconferencing, video conferencing or in other conference areas of the EOC, high-level decisions are made regarding the many facets of the event.

• Incident Action Planning • Situation Reports OEM SEMO FEMA

Mayor’s Conference Room

Senior level policy discussions

? Environmental testing? Worker and worksite safety? Coordination of DMATs at the site;

five DMATs in operation

Health & Medical Policies

Economic Recovery to Lower Manhattan

Incident action plans were developed and processed to form and coordinate re-entry plans for business; and form partnerships with organizations to help the area recover.

Steady effort to re-open closed areas of WTC area to allow vehicles,pedestrians, businesses and residents back to the area once they are deemed safe.

Zone boundaries were drawn and adjusted according to:1. Operational concerns (debris clearance, crane and truck access)2. Security 3. Safety and Environmental Health

Function 3: Operations Management

A constellation of agent-generated demands vary from agency to agency, dependant upon that agencies mission and responsibility.

As the event’s time-line lengthens, the change in demands either diminishor alter, dependant upon that agencies mission and responsibility.

It is the responsibility of the Podium Manager, through the Logistics Team,to facilitate proper resource management. Resources are identified, catalogued and disseminated via priority.

Function 4: Information Collection

Situation Reports indicating current actions (vital / ongoing), resources available, requests for material and/or personnel assets.

At the EOC, iAt the EOC, informationnformation is gathered, analyzed, and disseminated.is gathered, analyzed, and disseminated.

Record keeping and accountabilityRecord keeping and accountability

Damage and threat assessmentsDamage and threat assessments

Security analysis.Security analysis.

Execution of the response; timing and the effect of the decisionExecution of the response; timing and the effect of the decisions ...... s ...... for future management; recovery funds.for future management; recovery funds.

Function 5: Public Information / Public Information Officer

--Mass media.... The EOC should be the point of contact with all Mass media.... The EOC should be the point of contact with all media to avoid rumors, and to provide ACCURATE information to media to avoid rumors, and to provide ACCURATE information to assure operational consistency throughout the event. An inaccuraassure operational consistency throughout the event. An inaccurate te perception of the risk can create unwarranted problems.perception of the risk can create unwarranted problems.

-- general public informationgeneral public information-- information for the public at riskinformation for the public at risk

PIO ... public information officerPIO ... public information officer-- may be at a location other than the EOC; shares the may be at a location other than the EOC; shares the

responsibility to deliver warnings, evacuations, shelters, etc.responsibility to deliver warnings, evacuations, shelters, etc.-- avoid wrong information.. level of threat i.eavoid wrong information.. level of threat i.e

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W 12 ST

BED

FORD

AV

W 16 ST

W 11 ST D

RIG

GS

AV

W 10 ST

PARK AV

HENR

Y ST MAD

ISON S

T

SPRING ST

N 7 ST

S 3 ST

E 17 STE 18 ST

E HOUSTON ST

7 A

V S

N 9 ST

N 12 ST

CLI

NTO

N S

T

4 AV

N 11 ST

CH

URCH

ST

S 4 ST

VARI

CK S

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FURM

AN

ST

CO

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ST PACIFIC ST

NAVY ST

YORK ST

ALL

EN

ST

FDR

DR

W LA

N 4 ST

MULB

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ST

S 5 ST

WORTH ST

MER

CER

ST

S 8 ST

FRONT ST

N 3 ST

ESSEX

ST

DIVISION

AV

HO

YT S

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N 1 ST

W 13 ST

W 3 ST

WASHIN

GTO

N S

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JOHN ST

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VESEY ST

PERRY

ST

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RID

GE

ST

LIVINGSTON ST

TILLARY S

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CEN

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5 ST

EAST B

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WAY

JANE ST

PITT

ST

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S 9 ST

STANTON ST

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OM

PSO

N S

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LIBERTY ST

ADAM

S ST

GEE AVE

BLEECKER ST

READE ST

CH

RYSTIE

ST

SCHERMERHORN ST

BROOKLYN BR

WALL ST

E 8 STE 9 ST

GREE

NE

ST

CHAR

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PLYMOUTH ST

HIC

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FULTON ST

CHAMBERS ST

WHITE ST

DELANCEY ST

MAIDEN LANASSAU ST

PINE ST

E 5 ST

REMSEN ST

WES

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AD

WAY

WILLOUGHBY S

T

BROAD ST

MURRAY ST

MARKET ST

CADMAN PZ W

SU

FFO

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BRID

GE

ST

8 ST

JORALEMON ST

CLY

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ST

PARK

ROW

BROOME ST

ASHLAND PLN 15 ST

ST MARKS PL

CLARK ST

PEARL

ST

CADMAN

PZ

E

MANHATTAN BR

BEDFORD ST

GREENWICH AV

GOLD

ST

WES

T ST

BARCLAY ST

ST FELIX ST

JAY AVE

W 9 ST

FDR DR SVC RD E

TRIN

ITY

PLUNIV

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Y PL

W 4 STBA

NK ST

VESTRY ST

KAY

AVE

NEW

ST

PIERREPONT ST1 PL

RIV

ER T

E

E 15 ST

SANDS S

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BK BR AP

BO

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BARUCH D

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WATER

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N PORTLAND AV

GANSEVOORT

ST

3 ST

SO

UTH

EN

D A

V

CATHERINE ST

E 13 ST

BATTERY PL

ROSE

ST

HUBERT ST

ORANGE ST

MIDDAGH ST

WAVERLY PL

WES

TWAY

WASHINGTON PK

E 16 ST

HARRISON ST

MANH BR AP

CHERR

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HUDSON AV

CO

OPE

R S

Q

PELL ST

OLD SL

FDR DR V

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PIKE SL

ATT

ORN

EY S

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VINE ST

PRIN

CE S

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IRVIN

G P

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MARKET SL

RUTGERS SL

1 AV

JOHN STBQEFR

ONT

ST

E 15 ST

FDR

DR

ET N

B

E 13 ST

FULTON ST

GRAND ST

ADAM

S ST

WES

T ST

ADAM

S ST

GOLD

ST

E 5 ST

2 ST

HUDS

ON A

V

WAVERLY PL

BK BR AP

W 13 ST

W 4 ST

E 14 ST

HEN

RY

ST

WEST

ST

Function 6: Hosting Visitors

VIP’s such as the President of the United States, the governor, a senator,foreign dignitaries, celebrities, out-of-town emergency managers.

Security IssuesThe New York Harbor was shut down by the USCG through their Vessel Traffic Service.

Port Security Units (PSU) were deployedto protect pier 90,92,94 and for the USNS Comfort.

USNS Comfort

NYPD / NYSP / NJSP / Military

OEM - EOC: 23° floor of WTC7

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