ODD ONE OUT ? B A C D E. Learning If you make an effort to look at things in different ways, you can come up with a different answers. Unfortunately,

ODD ONE OUT ?

B A

C

D

E

Learning

If you make an effort to look at things in different ways, you can come up with a different answers.

Unfortunately, in education we are so trained to stop looking for another answer as soon as we have found one.

COWS DON’T COWS DON’T GIVE MILK GIVE MILK

WE ALL LEARN IN 3WE ALL LEARN IN 3rdrd CLASS CLASS THAT COWS GIVE MILK THAT COWS GIVE MILK

WELL, IT IS NOT TRUEWELL, IT IS NOT TRUE

.. IT IS TO BE EXTRACTED,.. IT IS TO BE EXTRACTED,THAT TOO DROP BY DROPTHAT TOO DROP BY DROP

THIS WE SHOULD RELATE TOTHIS WE SHOULD RELATE TO

OUR PERFORMANCEOUR PERFORMANCE OUR SUCCESSOUR SUCCESS

TANGIBLETANGIBLE INTANGIBLEINTANGIBLE

MILE SUR MERA TUMHARAMILE SUR MERA TUMHARA

TodayToday TomorrowTomorrow

CurrentCurrentRealityReality

HighHighPerformancePerformance

TransformationTransformation

RX…………. STRATEGIES

• Influence

• Involve & Implement

• Institutionalise

Influence ….

Minds……..

Hearts…………………

Attitude…………………………….

Involve & Implement

Not one but several initiatives at one time

Not only the one or two or three persons,

but as many as possible…..

“ Total Employee Involvement”

Institutionalise

a habit……

a culture….

a way of life ……...

T QT Q MM

KAIZENKAIZENISO 9000ISO 9000

5S5S

FOCUS TEAMSFOCUS TEAMS

POKA-YOKEPOKA-YOKE

T P MT P M

ISO14000ISO14000

BENCH MARKINGBENCH MARKING

SPCSPC SIX SIGMASIX SIGMA

TQM IS A PHILOSOPHY TQM IS A PHILOSOPHY

DEFINITION OF TQMDEFINITION OF TQM

TO PUT IT IN SIMPLE WORDS . . .TO PUT IT IN SIMPLE WORDS . . . ““IT IS AN ORGANISATION WIDEIT IS AN ORGANISATION WIDE COMMITMENT TO DO RIGHT THINGS COMMITMENT TO DO RIGHT THINGS RIGHT AND STRIVE FOR CONTINIOUS RIGHT AND STRIVE FOR CONTINIOUS IMPROVEMENT IN PERFORMANCE.” IMPROVEMENT IN PERFORMANCE.”

TWO MAIN OBJECTIVES OF TQMTWO MAIN OBJECTIVES OF TQM

1.1. EMPLOYEE SATISFACTIONEMPLOYEE SATISFACTION

2.2. CUSTOMER SATISFACTIONCUSTOMER SATISFACTION

• TQM means “ C H A N G E “TQM means “ C H A N G E “

CHANGE FOR BETTERCHANGE FOR BETTER

If We do not change,If We do not change, See what happens See what happens

CC H A N G H A N G EE

On earth,there is nothing greater than

MAN.

In man, there is nothing greater than

MIND

THE PROCESS OF CHANGETHE PROCESS OF CHANGE

ORGANIZATIONAL SUCCESSORGANIZATIONAL SUCCESS

SHARE SHARE OF OF

MINDMIND

SHARE SHARE OF OF

MARKETMARKET

INTERNALINTERNAL EXTERNALEXTERNAL

• TQM meansTQM means WE SHOULDWE SHOULD AppreciateAppreciate

AcceptAccept CHANGES CHANGES AdoptAdopt

To help improve ourTo help improve our

SYSTEMS SYSTEMS PRACTICES PRACTICESPERFORMANCEPERFORMANCE

C H A N G E …….?

K - Knowledge

A - Attitude

S - Skills

H - Habits

SOUL SEARCHING........SOUL SEARCHING........ TO BE A WINNERTO BE A WINNER

• What should we START doing ?What should we START doing ?

• What should we STOP doing ?What should we STOP doing ?

• What should we DO DIFFERENTLY ?What should we DO DIFFERENTLY ?

FOUR PRE-REQUISITIES FORFOUR PRE-REQUISITIES FOR SUCCESSFUL CHANGE & IMPROVEMENTSUCCESSFUL CHANGE & IMPROVEMENT

PRESSUREPRESSUREFORFORCHANGECHANGE

A CLEAR A CLEAR SHARED SHARED VISIONVISION

CAPACITY CAPACITY FORFORCHANGECHANGE

ACTIONABLEACTIONABLEFIRSTFIRSTSTEPSSTEPS

CHANGECHANGE++ ++ ++ ==

XX XX XX XX

LOWLOWPRIORITYPRIORITYLITTLELITTLEACTIONACTION

FASTFASTSTARTSTARTFIZZ..LESFIZZ..LESOUTOUT

ANXIETY ANXIETY FRUSTRATIONFRUSTRATION

HAPAZARD HAPAZARD EFFORTS,EFFORTS, FALSE FALSE STARTSTART

EMPTY THE CUPEMPTY THE CUP

“ “ THE GREATEST DIFFICULTY IN THE WORLD IS THE GREATEST DIFFICULTY IN THE WORLD IS NOT FOR PEOPLE TO ACCEPT NEW IDEAS BUT NOT FOR PEOPLE TO ACCEPT NEW IDEAS BUT TO MAKE THEM FORGET OLD IDEAS “TO MAKE THEM FORGET OLD IDEAS “

CREATE THATCREATE THAT CCHANGHANGEE

T.Q.M

MEANS

RIGHT FIRST TIME

You Cannot Say….80%, 90%, 99% ..is OK

I am doing well,

6 mistakes / errors in a week is accepted

I used to make 10,

but now I make 6

T.Q.M

MEANS

BUILDING

“PROACTIVE” CULTURE

We are normally reactive,not proactive…..

- List the type of problems we may

confront in next 3 months

- Create another list of likely problems, we need to overcome in 6,12,18,24 months….

T.Q.M

MEANS

COLOURFUL

IMPROVEMENTS

• Making our work easier,better & faster

• Reducing delays,downtime,lead times

•Reducing errors,reworks,rejections,waste

• Saving efforts,time and money

• Good Housekeeping

• Increasing productivity

• Developing good work environment

Commitment

It is an essential element of TQM.

It must be at every level.

It is a duty,an obligation and a responsibility to make TQM work.

It is nothing but doing what you say you will do and involving others in process.

Not being committed is reflected in :

- Talking ..not doing - Finding 10 excuses- Blaming others- Assuming others will do first- TQM is not for me

T.Q.M

IS

EVERYONES’

JOB