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Dear All, Please find below the October - December, 2010 issue of Quality News, a periodic e-publication from CII
Institute of Quality. It is our continuing effort to provide meaningful and relevant information on the various
areas of our work through the Institute. We look forward to your views and suggestions.
Regards,
P Girish
Principal Counsellor & Head, CII Institute of Quality
Near Bharat Nagara, 2nd Stage, Magadi Main Road, Vishwaneedam, Bangalore 560091
Tel: +91-80-23289390 (D) / 23289391/6085/7690
Email: [email protected] Website: www.cii-iq.in
Mr Narendra Modi addressing the Special Plenary at the National Quality Summit, Bangalore on 18 November
CII National Quality Summit sets the nation’s Quality agenda
55 speakers, national & international, address over
650 delegates
The CII National Quality Summit, 18-20 November,
Bangalore organized by the CII Institute of Quality with
this year’s theme “Business for Livelihood: Different
Industries, Similar Future Challenges” was a delight for
quality professionals from across the country. Over 55
national and international speakers addressed over
650 delegates on varied subjects covering innovation,
leadership, sustainability, knowledge management,
services, customer relationships, integrating quality
with social responsibility, quality in Public Services,
process excellence, future of manufacturing, quality
and HR, creating world class organizations and quality
in everyday life. Besides the felicitation of the two Prize
winners of the CII-EXIM Bank Award for Business
Excellence, the Award winner of the CII National Award
for Food Safety and the other 42 commendations and
recognition certificates and the felicitation of Award
assessors, the Summit also had a special session on
harmonizing the materialisitic and spiritual worlds.
The Special Plenary was addressed by a scintillating keynote speech by Mr Narendra
Modi, Chief Minister, Government of Gujarat, and a special address by Mr Murugesh
Nirani, Minister of Large & Medium Industries, Govt. of Karnataka.
Mr Narendra Modi, Chief Minister, Government of Gujarat delivering the Keynote
Address enumerated several cornerstones for a qualitative improvement in India. While
one needed to compare with the world benchmark to establish quality levels, he advised
against the “advertisement driven society” as a marketing strategy instead of investing in
“Summit Quotes”
Credibility and Confidence should be the by-products of Quality ……Mr Narendra Modi, Hon’ble Chief Minister, Govt. of Gujarat
GNH (Gross National Happiness) should actually measure growth instead of GDP…… Mr K N Shenoy, Chairman, CII Institute of Quality
The unique mechanism of the CII-EXIM Bank Award helps develop and enhance competitiveness of India Inc. ……Mr Hari Bhartia, President CII
The human mind is the greatest innovation laboratory…… Mr Aroon Raman, Managing Director, Raman Fibre Science
Make CSR part of your overall brand strategy……Ms Lara Balsara, Madison Communications
Harmonise materialistic and spiritual outlooks for world prosperity…… Swami Nikhileswarananda, Head, Vadodara Centre of Ramakrishna Mission
Q.Next must align to the aspirations of Gen.Next…… Mr Harish Bijoor, Brand-Specialist & CEO, Harish Bijoor Consults Inc
Quality and social responsibility are synonymous to each other and the next gen youth are passionate about these aspects……Mr. Udai Pawar, Entrepreneur
A section of the delegates who attended the CII National Quality Summit
R&D to improve product quality. Detailing the two by-products of Quality as credibility and
confidence, he advised that quality should emanate from competition. Citing the example
of the reported failure of Ayurvedic products due to poor packaging, he opined that quality
improvements must keep the requirements of the common man as the basis for
improvements. Citing example of the various public programmes on education conducted
by his government especially for the girl child, he drew an analogy of how some of the
actions taken were result outcomes taking precedence over result outputs. He strongly
emphasized that the “chalega” attitude will no longer work for India. He added that time
management and the extensive use of technology was imperative in bringing in about a
substantive change in the quality of life. By improving the quality of public delivery system
in his state, his government had managed to achieve 100% funds delivery to beneficiaries
of several state schemes. Administrative costs and efficiency had been significantly
improved with the use of video-conferencing facilities.
The Special Plenary was also the forum to recognize the winners of the CII-EXIM Bank
Award for Business Excellence 2010 programme. Prize was given to Crompton Greaves
Limited and The Tinplate Co. of India Ltd. and the CII National Award for Food Safety
to Perfetti VanMelle (India) Pvt Ltd.
The Special Address at the Special
Plenary was delivered by Mr Murugesh
Nirani, Minister of Large & Medium
Industries, Govt. of Karnataka who
recalled the “very fruitful working
partnership with the Confederation of
Indian Industry (CII) in Bangalore” for
organizing the Global Investors Meet
which saw 342 projects getting initiated
with investments worth about Rs 2.5 lakh
crores and a direct employment of more
than 9 lakh people.”
Mr R S Sharma, Chairman & Managing Director, ONGC Ltd addressing the Opening Plenary of the
National Quality Summit. To his left Mr K N Shenoy, Chairman, CII Institute of Quality
CII-EXIM Bank Award for Business Excellence, 2010
Prize Winners The Tinplate Company of India Ltd. & Crompton
Greaves Ltd.
Commendation for Significant Achievement
Large Business Organisations and their Operating UnitsBharat Electronics Ltd., Kotdwara · Bharat Heavy
Electricals Ltd., Hyderabad · Bosch Ltd., Diesel Systems
business – Nashik · Interio Division, Godrej & Boyce
Mfg. Co. Ltd. · JSW Steel Ltd. · L&T - Komatsu Ltd. ·
Locks Division, Godrej & Boyce Mfg. Co. Ltd. · Military
Communication SBU, Bharat Electronics Ltd. · NTPC
Ltd., Dadri
Small and Medium Businesses NICCO Parks & Resorts Ltd. · INDeLOX Services Pvt.
Ltd. · Moonlight Engineering Co. · Weir Minerals India
Pvt. Ltd.
Commendation for Strong Commitment to Excel
Large Business Organisations and their Operating UnitsAnta Gas Power Station, NTPC Ltd. · AUDCO India Ltd.
· Panchkula Unit, Bharat Electronics Ltd. · Export
Manufacturing SBU, Bharat Electronics Ltd. ·
Components SBU, Bharat Electronics Ltd. · Boiler
Auxiliaries Plant, Ranipet, Bharat Heavy Electricals Ltd.·
Electronics Division, Bangalore, Bharat Heavy
Electricals Ltd. · High Pressure Boiler Plant,
Tiruchirappalli, Bharat Heavy Electricals Ltd. · Canon
India Pvt. Ltd. · Construction Division, Godrej & Boyce
Mfg. Co. Ltd. · Kirloskar Brothers Ltd. · Kirloskar Ferrous
Industries Ltd. · Kirloskar Oil Engines Ltd. · Kirloskar
Pneumatic Co. Ltd. · Lawkim Motors Group, Godrej &
Boyce Mfg. Co. Ltd. · Max New York Life Insurance Co.
Ltd. · NCR Corporation India Pvt. Ltd. · Korba Super
Thermal Power Station, NTPC Ltd. · Security Solutions
Division, Godrej & Boyce Mfg. Co. Ltd. · Turbine
Business Group, Triveni Engineering & Industries Ltd.
Small and Medium Businesses
Thinksoft Global Services Ltd. · Moolchand Medcity
Recognition for Good Management Practices
Large Business Organisations and their Operating Units
People Management: Security Solutions Division,
Godrej & Boyce Mfg. Co. Ltd · Resource Management:
Canon India Pvt. Ltd.
Small and Medium Businesses
People Management: INDeLOX Services Pvt. Ltd. ·
Resource Management: Weir Minerals India Pvt. Ltd.
Highlighting the USP’s of Karnataka as an
investment destination, he appealed to “all
those industrialists gathered here to seriously
consider starting industries and putting their
investments in Karnataka. The Department of
Industries and Commerce is always open to
receive you and extend all possible help.”
Appreciating the aspects of Quality in industry,
and in fact, any walk of life, which cannot be
over emphasized in today’s times, he evinced
happiness that CII had put together the 3-day
event to attract so many industry captains,
domain experts, senior quality and strategic
planning professionals from across the nation
and abroad to provide major networking
opportunities.
Mr R S Sharma, Chairman & Managing
Director, ONGC Ltd in his address in the
Opening Plenary of the National Quality
Summit complimented CII for being able to
organize large number of events nationally to
draw attention on issue of national importance.
While defining Brand India as a summation of
India’s history, social architecture, its growing
soft power, innovation and skill sets and its
value as a growing market, he also related the
positive reports of the Economist and Morgan
Stanley relating to India’s positive economic
growth. He however qualified President
Obama’s “emerging India” comment during his
recent visit. Though India had the demographic advantage and it’s democratic
Special Plenary of the National Quality Summit
From right to left: Mr Aroon Raman, Managing Director, Raman Fibre Science, Mr T C A Ranganathan, Chairman & Managing Director, EXIM Bank of India, MrNarendra Modi, Hon’ble Chief Minister, Govt. of Gujarat, Mr Murugesh Nirani,
Minister of Large & Medium Industries, Govt. of Karnataka, Mr Hari Bhartia,President, Confederation of Indian Industry and Mr Chandrajit Banerjee,
Director General, Confederation of Indian Industry
CII National Award for Food Safety, 2010
Award Winner
Perfetti VanMelle (India) Pvt. Ltd.
Commendation for Significant Achievement –Category 3 Connaught Plaza Restaurants Pvt. Ltd., Unit: McDonalds Family Restaurant, Ghaziabad
Commendation for Significant Achievement – Category 1 Heritage Foods and Beverages, Unit: Bangalore
Commendation for Strong Commitment – Category 3 Tata Global Beverages, Unit: Tata Tetley Division, Cochin
process in place, major deterrents of physical
Infrastructure and the growing political
instability, because of the Naxalite issue, was
preventing inclusive growth. Thus, there was
a great gap in what he called “Bharat” and
“India” and concluded by saying that
“sustenance of economic growth cannot be
without inclusive growth.”
Earlier, speaking during the Opening Plenary
in his address India: An Emerging Brand in
the World, Mr. K N Shenoy, Chairman, CII
Institute of Quality reiterated the commitment
of CII Institute of Quality to build a Quality
India. “The continuing challenge for us at the
Summit is to apply the ‘Quality’ dimension to creating a more equal India, a better
governed India and a competitive India. An India not only seen as having a rich heritage,
but also as a global leader to reckon with.” Recommending the adoption by underlining
the importance of the “Excellence Model Framework to build a robust organization for
sustainable growth and profitability”, he said that it was an instrument of building world-
class organizations.
Addressing the
National Quality
Summit, Mr Hari
Bhartia, President,
Confederation of Indian
Industry while thanking
Mr Shenoy for his
pioneering efforts to set
up CII’s first Centre of
Excellence, noted that
the CII Institute of
Quality was the
“benchmark based on
which other CoE’s had
been established.”
Noting with satisfaction
the unique mechanism
of the CII-EXIM Bank
Award to continuously
develop and enhance
competitiveness of India Inc., he underlined how the recent visit of President Obama was
a convincing acknowledgement of the enormous progress India and Indian Industry had
made and the recognition of President Obama that “India has already emerged” and that
she is a regional power in the Asian continent. “All this is made possible by various
sectors of Industries in India equipping themselves with latest technologies available
The CII-EXIM Bank Award for Business Excellence (right) & The CII National Award
for Food Safety
around the world and imbibing quality tools and techniques to achieve higher degrees of
excellence.” Citing Gujarat as case study, he said that Gujarat “has the most
industrialized and the fastest growing economy in the country.”
Addressing the National Quality Summit, Mr T C A Ranganathan, Chairman & Managing
Director, EXIM Bank of India said that they were proud to be associated with CII in the
administration of the CII-EXIM Bank Award for Business Excellence which due to its
stringency had only produced 7 Award winners till date. He said that the need of the hour
was the increased investment in R&D, Process controls and Quality for India Inc’s
sustained success. “Quality is something that can be seen”, he said and asked CII to
spread the message to India Inc that EXIM Bank was willing to help in these areas.
Mr Chandrajit Banerjee, Director General,
Confederation of Indian Industry thanked both
Mr Modi and Mr Murugesh Nirani, for gracing
the National Quality Summit and their
sustained support and encouragement to
Indian Industry.
The Session on Innovation: Transforming
the Business with People, Process &
Technology delved at length on Business
Transformations through People, Process and
Technology. With Prof S Sadagopan, Director,
IIIT-B as the Session Chairman, the speakers
who spoke included Mr Ajay Nanavati, Managing Director, 3M India, Mr Aroon Raman,
Managing Director, Raman Fibre Science, Mr Gopichand Katragadda, Head, GE
Energy Engineering India Pvt Ltd and Mr Ramesh Ramanathan, Co-founder
Janaagraha.
The Session on Leadership Territory deliberated on how it was leadership as the engine
that generates systematically better business decisions. Prof Narendar Pani, National
Institute of Advanced Studies chaired the session where the speakers include Mr
Ashwani Kumar Datt, Chairman & Managing Director, Bharat Electronics Ltd, Mr Bijou
Kurien, CEO, Reliance Lifestyle ,Mr Mark Basham, Managing Director (Asia Pacific),
BSI Group and Mr N Krishnakumar, Managing Director & CEO, MindTree Ltd .
The Session on Sustainability focused on how manufacturers can build the culture,
processes and best practices necessary to make sustainability a success. Mr M R
Jaishankar, Chairman & Managing Director, Brigade Group chaired this session, which
had Dr Rajiv Kumar, Head, Green Chemistry and Catalysis Innovation Center, Tata
Chemicals and Mr Sanjib Bezbaroa, VP-EHS & S, ITC Ltd as speakers.
Process excellence could significantly help transform the business by aligning and
creating harmony amongst all parts of the business process was the central theme of the
Session Services 2010 and Beyond which was chaired by Mr M Lakshminarayan,
CEO, Harman International Pvt Ltd. It included speakers like Mr Richard Rekhy, COO,
Advisory Services, KPMG India, Mr Tathagat Varma, Senior Director-Business
Operations, Yahoo India, Mr Rajashekhar Metgud, Executive Vice-Present-Business
Process Improvement, Vodafone India and Mr. Matthew Barney, Director, Infosys
Leadership Institute.
In the Session Deepening Customer Relationships: How to Make Customers a
Central Part of your Business Model, Mr N Sivasailam, IAS, Managing Director,
Bangalore Metro Rail Corporation Ltd. moderated as the Session Chairman and dealt at
length issues relating to building customer relationships. Speakers included Mr Vikram
Sud, Chief Operating Officer, Kotak Mahindra Bank, Mr Marcel Hungerbüehler,
President, Bangalore International Airport Ltd, Mr Vishal Bali, CEO, Fortis Hospitals, Mr
Venu Madhav, COO, Coffee Day and Mr Jayesh Chakravarthi, Sr Vice President &
Country Head – IT, Fidelity Business Services India Pvt Ltd.
Mr Jatin Sheth, India Services Partner Lead, and Microsoft India speaking on Emerging
Technologies: A Walk in the Cloud in the Session Knowledge Management: Cloud
Computing, which was chaired by Mr N Krishnakumar, Managing Director & CEO,
MindTree Ltd, introduced the audience to the developing concept of Cloud computing as
a futuristic business tool.
“Process Excellence is the key driver to make India a force to reckon” said Mr Gautam
Maini, Managing Director, Maini Precision Products Pvt. Ltd chairing the Session
Process Excellence in Manufacturing said that every organization needs to have a
properly mapped PE in place to excel in their business. Others who spoke included Mr S
R Subramanian, CEO, L&T Komatsu, Mr C H Prahallad, Vice President –CQ &
Operational Excellence, ABB Ltd and Mr Soumitra Bhattacharya, Bosch Ltd.
“The Culture of Quality in Public services is still being defined” said Mr Gaurav Gupta,
IAS, Managing Director, and KSRTC chairing the Session Creating Cultures of Quality
in Public Services. The others who also spoke included Mr Ashoke Joshi, Chairman of
Sreenivasan Services Trust and Ms Shukla Bose, Founder & CEO, Parikrama Humanity
Foundation.
The Session Next Gen: Integrating Quality and Social Responsibility was chaired by
Mr S Viswanathan, Managing Director, John Fowler (India) Pvt. Ltd. where the
discussions centered on how a seriously pursued CSR project could not only help bring
the desired results through active campaign on a particular aspect, but in the process, it
could improve the image and brand loyalty for the company. Others who spoke included
Ms Lara Balsara from Madison Communication, Mr Ganesh Narayan, Joint Managing
Director, C. Krishniah Chetty & Sons and Mr Udai Pawar, Entrepreneur.
Swami Nikhileswarananda, Head, Vadodara Centre of Ramakrishna Mission in the
Valedictory Session Harmonizing the Materialistic and Spiritual Worlds spoke on the
harmonization of the Materialistic and Spiritual at the macro and micro levels to make the
world prosper. Speaking in this session, Mr K N Shenoy, Chairman, CII Institute of
Quality said that though countries were measured through GDP growth, they should
actually be measured in how well it had progressed on GNH (Gross National Happiness)
which he felt could be easily achieved.
Mr Geoffrey Rose, Chief Executive Officer, Scoll Methods, UK speaking on Excellence in
Project Management in the Session Manufacturing 2010 and beyond: the Economic
Context spoke on the various facets of the Excellence in Project Management in UK’s
Project in Control Environments (PRINCE) and highlighted the need for the provision of a
Risk Budget. He also elaborated the various constituents of the PRINCE project which
was based on the EFQM Model.
Mr S Chandrasekhar, Vice Chairman, CII Karnataka & Managing Director, Bhoruka
Power as the Chairman of the Session HR Strategies: Where should Quality and HR
meet to Create a World Class Organisation outlined the demographic advantage that
India would experience by 2020 over the other industrial countries, lamented that despite
the knowledge of the English language, the lack of innovation and corruption were
deterrents to its encashment. Others who spoke included Ms Hamsanandhi Seshan,
Delivery Excellence Leader, IBM India and Mr Sudheesh Venkatesh, Fr. HR Head,
TESCO Hindustan Service Centre.
Mr Harish Bijoor, Brand-Specialist & CEO, Harish Bijoor Consults Inc chairing the
Session Quality in all Walks of Life drove home the point that Q.Next must align to the
aspirations of Gen.Next. Other panelists included Mr Dinesh Gundu Rao, Member of
Legislative Assembly, Karnataka, Ms Bindu Hari, Principal TISB, Rev Fr Thomas
Mathew, Vice Chancellor, Christ University, Mr Ananda Rao, ITC Royal Gardenia and
Mr Praveen Sood, IPS, Additional Commissioner of Police (Traffic), Bangalore each of
them narrating innovative improvements that they had brought about in their respective
areas of work.
Copy of Speaker’s Presentations at the Summit can be accessed for download at
www.cii-iq.in and for further details, please contact [email protected]
CII-EXIM Bank Award for Business Excellence, 2010
Mr Tarun Daga, Managing Director (middle) and Mr Uttam Mishra, Div Manager (Business Excellence) &
Corporate Quality Head (right) receiving the Prize
Mr Sudhir Trehan, Managing Director (middle) and Mr Wilton Henriques, Company Secretary & Legal Counsel, Global Head - Human Resources (right)
receiving the Prize
CII-EXIM Bank Award for Business Excellence Trophy
CII National Award for Food Safety, 2010
Winners: Commendation for Significant Achievement
Winner: Commendation for Strong Commitment to Excel
Mr Harsh K. Arora, Director and Head (right) -
Legal & Internal Audit, South Asia (middle) and
Mr A B Das, Head, Quality Assurance (right)
receiving the Award
From left to right : Mr. R P C Nair, Sr Manager and
Mr U S Mahendar, Partner receiving the Certificate
From left to right : Mrs. Manju Nagpal, Assitant
Manager - Quality receiving the Certificate
From left to right : Mr Kalyanaraman. Quality Headand Mr. Prakash Balakrishnan, Dy. General
Manager receiving the Certificate
Book Your Copy
CII IQ, during February to June 2010, as a part of the
‘Excellence Model 2010 Revision Roll-out Plan’
conducted a series of interactive webinars to familiarise
Assessors, Trainers, Award Applicant Organisations,
Business Excellence Co-ordinators and other interested
users on the revisions to the Model.
Over 700 practicising professionals of Excellence
participated in the webinars and raised several questions
and sought clarifications. The faculty responded to these
questions during the webinar sessions itself. However,
due to the paucity of time, some of them could not be
responded or clarified in detail at that time.
This publication is a compilation of all questions raised
and the responses on a whole range of issues.
For the easy reference of users, the questions and responses have been organised in
four sections
General
The Fundamental Concepts of Excellence
The Excellence Model
RADAR and Scoring Charts
It is hoped that various stakeholders would make full use of this publication to understand
and interpret the Model for effective adaptation in their respective areas.
For more details, please contact:
N Deep
CII Institute of Quality
(Sponsored by ABB Ltd.)
Near Bharat Nagara 2nd Stage, Magadi Road
Vishwaneedam Post, Bangalore - 560 091
Phone Direct: +91-80-2328 9390 / 0 98453 53135
Phone Board: +91-80-2328 6085 / 7690 / 9391
Fax: +91-80-2358 0314 / 2328 9388
Email: [email protected]
Website: www.cii-iq.in
CII-IQ launched the CII Healthcare Excellence Award on 2nd
December during the 7
th India Health Summit, 2010 in New Delhi
Seen from left : Mr Shivinder Mohan Singh, MD Fortis Healthcare Ltd ,Ms Suneeta Reddy Chairperson, 7
th India Health Summit & Executive Director-
Finance, Apollo Hospitals Enterprise Ltd, Mr Gulam Nabi Azad, Union Ministerof Health & Family Welfare, Dr Naresh Trehan, Chairman, CII National Committee on Healthcare & CMD, Medanta-The Medicity and Mr Analjit
Singh, Chairman, Max India Ltd releasing the Award Brochure
CII Institute of Quality launches Healthcare Excellence Award
The healthcare sector in
India has registered a
growth of 9.3 per cent
between 2000-2009,
comparable to the
sectoral growth rate of
other emerging
economies such as
China, Brazil and
Mexico. The growth in
the sector would be
driven by healthcare
facilities, private and
public sectors, medical
diagnostic and pathlabs
and the medical
insurance sector. It is
expected that
diagnostics would
contribute US$ 2.5
billion to the healthcare
industry by 2012.
According to McKinsey’s report in 2009, Indian healthcare market is expected to continue
growing at a projected rate of 10 to 12 per cent per annum, with average household
CII Healthcare Excellence
Award Trophy
Key Dates
22 April 2011 Receipt of Application Form
24 June 2011 Receipt of Application Document
12 September – 7 October 2011 Site visits, where applicable
Who Can Apply?
All healthcare providers operating in India and
overseas units of Indian Companies are
eligible to apply for the Award. This includes
for-profit and non-profit, public, private and
government organizations. The applicant must
be an active healthcare provider at least for the
past 3 years. Eligibility is intended to be as
open as possible. The scope of eligibility
includes hospitals, long-term care facilities,
diagnostic centres including laboratories,
healthcare practitioner clinics, organisations
providing domiciliary care and dialysis centres.
Organisations that do not provide health
services directly to persons, such as NGOs
providing social services, health insurance
companies are not eligible to apply for the
Award.
consumption expected to increase by more than 7 per cent per annum
with the annual healthcare expenditure is projected to grow at 10 per
cent per annum.
Hence, medical tourism in India has emerged as the fastest growing
segment of the tourism industry despite the global economic downturn.
High cost and long waiting period of specialised treatment in the
developed countries, particularly the USA and UK, has been forcing
patients from such regions to look for alternative and cost-effective
destinations to get their treatments done. The Indian medical tourism
industry is presently at a nascent stage, but has an enormous potential
for future growth and development.
To leverage this opportunity, every healthcare provider needs to imbibe
the concepts of quality care in its patient treatment. Although the quality
consciousness in healthcare industry is relatively new to India, it is taking
its roots as we now have many ISO certified hospitals while some
hospitals, to attract overseas patients, even have JCI Accreditation.
Every country has its own system of ensuring qualitative healthcare offerings.
Within India, NABH (National Accreditation Board for
Hospital & Healthcare Providers, a constituent board
of the Quality Council of India) launched national
accreditation systems about five years ago. Lately,
there is mounting consciousness to provide quality
healthcare to meet community aspirations, both
among private and government healthcare providers
transcending mere accreditation. Continuous quality
improvement should be an integral constituent of the
management system to provide quality healthcare at
an affordable cost to the patients. Ironically, it still
remains a dichotomy that while manufacturing
industries practise Business Excellence; it is yet to
percolate down to the healthcare industry.
CII Institute of Quality (CII-IQ) has taken initiatives to
develop a Healthcare Excellence Model to drive
productivity, effectiveness and progress towards
strategic goals in a healthcare organization. The CII
Healthcare Excellence Model, based on universally
accepted standards and practices that are found in
the EFQM 2010 BE Award, the US Malcolm Baldrige National Quality Award, Japan
Quality Award and the SPRING, Singapore, is the first initiative in India to meet the
specific needs of the sector.
The CII Award for Healthcare Excellence encourages healthcare organizations to
strengthen their management systems, practices and capabilities to ensure the improved
clinical outcome, safety, well-being and satisfaction of the patients and customers for
enhancing and sustaining their competitiveness to become world-class organizations. The
Award is established to promote the awareness of healthcare excellence as an
increasingly important element in competitiveness. Not only does the award recognize
excellent healthcare organizations, the model also increases the understanding of the
elements critical for healthcare excellence. To accomplish this, the Award promotes
information sharing of successful performance strategies and the benefits derived from
pursuing these strategies.
Levels of Recognition
There are four levels of recognition, starting from the commendation certificate for strong
commitment to excel and going up to the Award. These levels signify the various
milestones, which the organizations can aim for as they progress on their journey towards
excellence. Therefore, all organizations, at different levels of competitiveness, can benefit
from participating in the award process.
For more details please contact Mr Sanjib Kumar Datta, Principal Counsellor, CII-IQ
Award
Prize
Commendation for
Significant Achievement
Commendation for Strong Commitment to Excel
From Left : Mr T T Ashok, Deputy Chairman, CII Southern Region & Managing Director, Taylor Rubber Pvt. Ltd., Chief Guest Mr Rajeev Ranjan, IAS, Principal Secretary (Industries), Government of Tamil
Nadu, Mr V Narasimhan, Chairman, TPM Club India, CII & Executive Director, Brakes India Ltd - Foundry Division and Mr P Girish, Principal Counsellor & Head, CII Institute of Quality at the Inaugural of the TPM
National Conference in Chennai on 12 October, 2010
10th TPM National Conference
12 - 13 October, Chennai
“1% INCREASE IN LABOUR EFFICIENCY LEADS TO GREAT RESULTS:
THE TPM WAY”
“1% increase in labour efficiency would lead to substantial improvement in quality and productivity
as in the case of Total Productive
Maintenance (TPM) system”, said
Chief Guest Mr Rajeev Ranjan, IAS,
Principal Secretary (Industries),
Government of Tamil Nadu in his
inaugural keynote address "Vision for
Manufacturing in Tamil Nadu" at a
special plenary session during the
10th TPM National Conference
organised by the TPM Club India of
the Institute of Quality, Confederation
of Indian Industry.
Speaking on the importance of tools
such as TPM, Mr Ranjan said that
TPM concept would need to be
practised by all manufacturing
organisations in order to improve firm-
level competitiveness and also to
contribute to national manufacturing growth. He said that the Indian manufacturing sector
contribution to overall GDP was only 15%, whereas, it was 40% in Thailand; 34% in China and
Best of the Best Kaizen Champions for 2010 & Winners of Sona Kaizen Cash Award
The ten Winner teams of the two Kaizen Competitions held in Pune and New Delhi during 2010 further competed amongst themselves for this coveted Championship
Operator Level Kaizen Vardhaman Spinning and General Mills Ltd
Manager Level Kaizen SKF India Ltd, Pune
Senior Manager Level Kaizen
Sundram Fasteners Ltd, Krishnapuram
28% in Malaysia. “We need to increase the Manufacturing GDP share to 25% in order to
achieve a double digit national GDP growth” he said. Adding that as 50% of the workforce
in India was in the manufacturing sector, enhancing its share in GDP would result in creation of
more jobs in the manufacturing sector.
Speaking about the Government to Tamil Nadu’s initiatives on manufacturing, Mr Ranjan said that
the Government has formed the State Manufacturing Competitiveness Council (SMCC) on the
lines of National Manufacturing Competitiveness Council chaired by Dr M K Stalin, Deputy Chief
Minister and Co-chaired by Mr Venu Srinivasan, Chairman, TVS Motor Company. The SMCC
would work with industry associations like CII to bring in best practices in the manufacturing sector
to enhance its global competitiveness, he added. He also said that the Government of Tamil
Nadu was proposing a Business Facilitation Act in the State to speed up industrial approvals
through single window system. Mr Ranjan further added that the Government had, with industry
participation, launched a Skills Mission in the State to provide skills training to 1 lakh youth. 15
industry sectors had been identified in the State which required skilled manpower, he said.
Mr T T Ashok, Deputy Chairman, CII Southern Region & Managing Director, Taylor Rubber Pvt.
Ltd in his welcome address said that CII has pioneered, piloted and championed the
implementation of various Management philosophies and practices such as ISO 9000, Total
Quality Management (TQM), Total Productive Maintenance (TPM), Lean Management, Six Sigma,
etc. Mr Ashok said that TPM had supported Indian Industry in their journey of competitiveness,
especially the Manufacturing Sector. Speaking on the Indian Manufacturing sector, Mr Ashok said
that according to CII, the single point agenda for the development of the manufacturing sector
should be creation of 100 million jobs by 2025. This would entail the sector contributing 25% to the
GDP (from the present 16%), which in turn would require a long term average growth of 11-12%
per annum. While it sounded eminently possible, very few countries in the world have been able to
sustain such growth rates over the long term, he pointed out.
He quoted from the recently released CII-BCG report on manufacturing, which had made various
recommendations for taking the manufacturing to the ‘Next Growth Orbit’. Among the key
recommendations were the need for focus on export led growth; balancing scale versus depth;
favourable labour policy & regulations and significant improvements in the situation on transaction
costs, etc. He further added that manufacturing in India was growing and the growth rate in the
domestic front was 6.8% and in the industrial front it was 5.6%. The BCG report on manufacturing
rolls out the regulatory mechanism for labour which has helped people in the sector hugely, he
concluded.
Mr V Narasimhan, Chairman, TPM Club India, CII & Executive Director, Brakes India Ltd -
Foundry Division in his address highlighted the role TPM Club had played over the years and also
the achievements of Indian companies which had adopted TPM as an integral part of their
business strategy.
Mr P Girish, Head, CII Institute of Quality proposed the vote of thanks.
For further information, please contact [email protected]
13th National Summit on Quality in Education
‘Quality education should not result in mere delivery of knowledge but also in the
development of skill sets’ Dr Kakodkar
Knowledge multiplies when open and shared seems to have become an old adage with
the enactment of Intellectual Property Law, says Dr. Anil Kakodkar former Chairman of the
Atomic Commission of India at the National summit on Quality in education in Mumbai on
22- 23 October, 2010. This summit was organized in partnership with the Department of
School Education and the Department of Higher Education, Government of Maharashtra
with the theme ‘Quality Education: Innovations for Inclusiveness’. Delivering his
keynote address he also emphasized that good, Quality education should not result in
mere delivery of knowledge but also in the development of skill sets. It is very important to
prepare the students for putting their knowledge gained in classrooms for facing
challenges in life. He also called for increased investment in the field of education.
Praising the School Cluster movement initiated
by CII-IQ in various states wherein member
schools meet to share best practices and learn
from each other, he also suggested a similar
clustering where students from neighboring
schools could get together and practice and
share skill sets. He called for the support of
NGOs and other corporate organisations in the
promotion of this venture. This he believes will
certainly improve employability. Dr Kakodkar’s
address also focused on the power of ICT in
learning. This according to him will lead to
The enrichment of students as well as the
teaching community.
From left : Dr Sarita Nagpal, Deputy Director
General, Confederation of Indian Industry, Mr
Balwant Seth,Vice - President & Trustee,Shri Vile
Parle Kelavani Mandal, Mr K N Shenoy,
Chairman, CII Institute of Quality, Dr Anil Kakodkar,Former Chairman, Atomic Energy Commission of
India, at the lamp lighting ceremony
India has always had a rich cultural
legacy for inclusive education and
has always been and is still today an
inclusive society in the sense that a
very wide variety of cultural and
religious beliefs exist side by side
said Mr. K N Shenoy Chairman CII
Institute of Quality delivering the
Welcome address. Even today, small
rural schools provide education for all
children under one roof, little realizing
that they are following a system of
education newly rediscovered in the
West termed “Inclusive Education”.
In the session on Inclusiveness in
Education: yesterday today and
tomorrow, Prof. Anita Rampal said
that assessment of children should
be about progress. The best research
shows that the competitive
assessment measures social
advantage, and not the learning. She
said we need to change the
architecture of classroom for
inclusiveness which includes seating
arrangements teaching
methodologies, learning styles, alone.
They should sit in to promote
interactions and do away with words
like slow learners, tracking and
streaming students. She advocated
mix abilities groups in schools. According to Prof. H A Ranganath Director, NAAC, quality
and inclusiveness is not mere compliance but beyond, which could be termed excellence
and is intrinsic in nature at individual and institutional level.
Interesting insights into how Bharati foundation has managed to reach the rural masses
with excellence infrastructure to impart quality education, Rev Dr G Pushparaj’s efforts to
reach the tribals in the interiors of Tamilnadu and the model adopted by Silveroaks school
Mr K N Shenoy, Chairman,CII Institute of Quality addressing. To his left Dr Sarita Nagpal, Deputy Director General, Confederation of Indian Industry, Dr Anil
Kakodkar, Former Chairman, Atomic Energy Commission of India, Mr. Balwant Seth,Vice - President & Trustee,Shri Vile
Parle Kelavani Mandal at the inaugural ceremony
Sitting left to right: Dr Sarita Nagpal, Deputy Director General, CII, Mr K N Shenoy, Chairman,CII Institute of
Quality, Dr Anil Kakodkar,Former Chairman, Atomic EnergyCommission of India, Mr Balwant Seth,Vice - President &
Trustee, Shri Vile Parle Kelavani Mandal at theinaugural ceremony
Hyderabad to provide international curriculum at Rs 36000 per annum school, broadened
the spectrum of knowledge with respect to inclusiveness models tried by them.
How technology can be leveraged to reach every student in the classroom and and every
nook & corner of the country through V Sat virtual classroom, were shared by Mr Tarun J
Mathur Vice President, NIIT Ltd and Mr. Rajiv Kumar from Everonn Education Ltd
respectively.
In the session learning from other sectors Corporate giant Tata Steel shared their journey
for inclusiveness in all areas of society and their commitment towards the upliftment of the
marginalized sectors, whereas the NGO Pardada Pardadi Educational society shared their
model of inclusiveness to educate the girl child.
Dr Fawziya, Director- Special Education, Ministry of Education, Sultanate of Oman shared
her country’s initiative and experiences with the audience through examples.
Prof. Lata Pillai, Pro Vice Chancellor Indira Gandhi National Open University presentation
highlighted how formalization of delivery of non formal education has resulted in increased
literacy rate in the country. IGNOU is also ‘The People’s University’ in the truest sense of
the word, by identifying the requirements and designing & offering programmes for every
aspect of life which can add value to the community. The Government, alumni as well the
staff of any institution is stakeholders therein. The presentation by Mr V Munian was
unique in the sense that it showcased the efforts and initiatives of the Corporation of
Chennai to bring about a change in its schools as well the benefits of the clustering of
these schools. Learning from one another’s experiences and best practices is key in the
journey towards excellence. This journey was conceived and delivered by CII-IQ, with the
Kuruvila Jacob Memorial educational Trust.
Mahatma Gandhi once said, 'educate one man, you educate one person, but educate a
woman and you educate a whole civilisation'. A University which believes in this maxim i.e.
Avinashilingam Deemed University for Women showcased their initiatives in empowering
today’s women spearheaded by a strong and resilient woman. Why shouldn’t children with
disability be able to play in public parks and use the facilities like other normal children?
This burning question is what made a parent create awareness and a movement which
has garnered enough support from other volunteers to create disabled friendly parks.
Breaking barriers through play and becoming truly inclusive is the aim of this Kilikili Trust,
Bangalore.
The grand finale came from Mr. Anand Kumar from Bihar who runs the Super 30 Institute
for IIT aspirants which specializes in coaching students from the economically weaker
sections and achieved 100% admission for all the 30 students for 3 consecutive years. In
his presentation he also emphasized on the need to improve the quality of primary
education which is the key to producing better citizens of tomorrow. His presentation
reflected that the economically marginalized community is also capable of producing
engineers of high caliber- this was what propelled this man from Bihar to come up with an
institution which has trained/ mentored without charging any fee and sent all its 30
students into IIT through the IIT-JEE Social inclusion at its best.
Over 200 delegates across country participated in this summit. The two day summit
emphasized the need and innovations for inclusiveness when the education sector is
growing rapidly. The learning has been that ‘Inclusion is not a single movement; it is made
up of many strong currents of belief, many different local struggles and myriad forms.
Marginalization in education is the product of a toxic mixture of inherited disadvantage,
deeply ingrained social processes, unfair economic arrangements and bad policies. There
is no single formula or blueprint for overcoming marginalization in education. This summit
was an attempt to get the models/ frameworks innovated by various stakeholders to share
and learn from each other and adapt it their respective environment.’
For more details, please contact Dr Senthil Kumaran, Principal Counsellor, CII-IQ at
Dr Anil Kakodkar,Former Chairman, Atomic Energy Commission of India delivering the inaugural address. To his left Dr Sarita Nagpal, Deputy Director General, CII, Mr K N Shenoy, Chairman, CII
Institute of Quality at National Summit on Quality in Education, Mumbai 2010
Visit report of the Quality Management Program for TQM Facilitators in India
Kansai Kenshu Centre, Osaka, Japan22 September - 5 October, 2010
This program was organized by the
AOTS Japan in association with CII-IQ
for the target group of middle to senior
managers in the Indian Industry to
build and enhance TQM Practices in
their companies
The program consisted of 21
participants across different parts of
India spread across industries
spanning manufacturing, services,
engineering etc.
Objectives of the program were to
Understand basic TQM concepts and practices at Japan
Practical training on TQM methods using group work and exercises
Promotion of organization wide TQM dissemination
Program was conceptualized and delivered by Mr.Futami Ryoji, one of the creator and
proponents of the N7 Management tools. He was assisted by Mr.Okusa Fumio & Higashio
Takeshi as additional Sensei.
Team Visit to Kobelco Construction Company
Topics lectured covered Role of TQM, Policy deployment, Quality Assurance, Problem
solving, Task Achievement for breakthrough all using the “Seven Management Tools of
QC”.The program was focused on the use of Affinity diagrams, Relationship & Tree diagrams
to devise solutions for problems.
The program started on Sept 21st with the
inaugural by the Consul General for India in
Osaka .The program had an element of Factory
visits to M/s Kobelco Construction Machinery,
Mitsubishi Heavy industries, JFE Steel
Corporation to appreciate the TQM practices.
Question & Answer sessions with the companies
helped participants to appreciate Japanese work
methods, practices and deployment issues as a
learning back home.
This was followed by a visit to the Mazda automobile Museum. The visit tour was rounded off
with a visit to the Hiroshima Peace Museum which was the site of the Atomic bombing.
The Practical sessions following the theory
sessions were focused on practical
problems that participants had carried with
them to enable them to use the concepts
taught so as to come out with solutions that
could be implemented in their respective
companies.
All participants were required to make a final
presentation using the concepts learnt on
the critical issues facing their respective
companies which was evaluated by three
sensei and critical comments given to further the understanding.
CII IQ is committed to enhance the usage of these tools in the Indian Industry by various
delivery mechanisms so as to popularize the use of these tools.
CII-IQ at Bangalore aims to promote usageof these tools by Training and consulting
approaches.
For more information please contact [email protected]
Team Visit to JFE Steel Corporation
Closing Ceremony on 5th
Oct 2010 at KKC
Education Excellence Programme for St Joseph’s
Evening College
12 – 13 November 2010: Bangalore
There are 3 important issues which are been shared by most of the studies in the country are
Expansion, Excellence and Access. One of the key challenges of Indian higher education has
been the Quality of Faculty in the country. CII IQ’s constant endeavour has been to ‘Help
Industry Build a Competitive India’. Realising the need for improving the Quality of the key
input to the Industry, viz., the human resource, It has been providing training and counselling
services imparting Quality at the grass-root levels, starting from the faculty .The St Joseph’s
Evening College has initiated Faculty Development Programme series for its staff and
requested for CII IQ’s support.
After understanding the College environment & it challenges CII IQ developed a two day
module for SJEC titled Education Excellence Programme with the focus on ‘Enhancing the
effectiveness of Teaching learning process for excellence’ on 12 -13 November, 2010 at
the college campus.
The session covered various topics like Quality, Principles & application in Education,
Excellence in Higher Education: NAAC frameworks, Teaching learning and evaluation,
Educational processes: need mapping & improvement, Mapping, Measurement &
Improvement, Integration of processes for excellence for SJEC specific environment.
35 teaching staff members along with the Mrs. Mary Gracelet Stanly, Principal and
Fr. Sunith Prabhu S. J, Administrator attended this programme which was delivered by
Dr A Senthil kumaran and Mrs Uma Srinivasan Counsellors from CII IQ.
For more details, please contact Dr Senthil Kumaran, Principal Counsellor, CII-IQ at [email protected]
Mr Bhaskar Rao, I.P.S, Commissioner for Transport Department &
Road Safety, Govt. of Karnataka speaking. Others from Left to Right :
Mr Rajesh Ganesh, Head Supply Chain – Shell India Markets Pvt.
Ltd. , Mr M S Goudar, IFS, Member Secretary – Karnataka Pollution
Control Board, Mr G R Shanamugappa, President – All India Motor
Transport Congress, Mr S Chandrashekar, Vice Chairman, CII
Karnataka State Council and Mr Rajesh Parim, Principal Councellor –
CII Institute of Quality
Safe Fleets Awareness & Best Practice Sharing programme for
Fleet Operators
10th November 2010, Bangalore
CII Institute of Quality together with
Transport Department, Government of
Karnataka had organised an
“Awareness & Best Practice Sharing
Programme for Fleet Operators” on
10th November 2010 at Karnataka
State Pollution Control Board "Parisara
Bhavan", Bangalore.
Over 80 delegates representing the IT
sectors, transporters, NGOs, State
government arms like BMTC, KSTDC
and road safety experts attended this
day-long awareness session.
Mr. S Chandrashekar, Vice Chairman,
CII Karnataka State Council and
Managing Director, Bhoruka Power Corporation Ltd said that CII has formed a National
Committee basically to tackle the Road Safety aspects at the macro level which will cover
Building Road Safety Management Capacities, Pilot project on Road design and Network
Management, Promoting Vehicle Safety Design, Influencing road user behaviour and Improving
Post Accident Trauma-care. He mentioned that CII Institute of Quality will be focussing on the
Mr Bhaskar Rao, I.P.S, Commissioner for
Transport Department & Road Safety, Govt. of
Karnataka signing up the Safe Fleets Charter
Companies enrolled with CII-IQ for Safe Fleets
1) Accenture Services Pvt Ltd
2) Wipro Technologies
3) Infosys Technologies Limited
4) Silver Oak School
5) Sanghamitra School
6) Shell Business Service Center, Chennai
7) Supervalu India Services Pvt Ltd
8) Thomson Reuters
9) Bangalore International Airport Ltd
10) Sequel Logistics Pvt. Ltd.
11) Vikram Logistics and Maritime Services Pvt Ltd
12) Indelox Services Pvt Ltd
promotion of voluntary code through training and counselling amongst corporates & fleet
operators who form the major chunk of road users. The voluntary code was prepared for the
benefit of the Industry users and awareness is being created for the same in many forums.
Mr. G R Shanmugappa, President, All India
Motor Transport Congress was of the opinion
that if the Commissioner of Transport,
Commissioner of Corporation and
Commissioner of Police (3Cs) work in
tandem, road accidents can be dramatically
reduced by several notches. He said that it is
high time now to focus on driver training as
72.3 percent of the accidents occur due to
drivers’ negligence. He suggested that
government and NGOs should open
specialized driver training schools in
Bangalore so that the drivers understand the
various risks resulting from the increasing traffic density in and around Bangalore. He also
recommended that more sign boards be erected as a safety precaution to warn drivers of the
impending dangers along the road. He stressed the point that due to lack of parking bays along
the highways, drivers continue to be on the wheels for long hours without stop, which disturb
their concentration resulting in accidents.
Mr. Bhaskar Rao, IPS, Commissioner for Transport
Department & Road Safety, Government of Karnataka
said that safety aspect should begin from the individual.
He said “we have spoken and spent so much time and
money on Road Safety, we always go and tell others to
be cautious but we need to act first before telling others
to do something”. Pointing out the poor road conditions
he said that it contributes to accidents in many ways.
He said “Road accidents cost us Rs. 68,000 Cr every
year which is 3% of our GDP and the best of the drivers
can get involved in the accidents if infrastructure is
poor”. Citing an example of his recent visit to Europe
Mr. Rao said that road barriers have been placed on
highways which absorbs impact and pushes the vehicle back on road. He said that similar
infrastructure setup should also be incorporated on Indian highways so as to reduce accidents
on these high speed zones.
Mr. M S Goudar, IFS, Member Secretary, Karnataka State Pollution Control Board said that
close to 40 percent of the Karnataka vehicles were in Bangalore alone. Stressing the dangers
caused by pollutants in the form of suspended particles on the human body, he said that
technological and policy intervention is the need of the hour to tackle this issue. Suggesting a
solution, Mr. Goudar said that the concept of ‘Clean fuel’ (CNG run vehicles, Hybrid vehicles,
Low sulphur content in Diesel) should be adopted on a fast track so as to keep pollution to
permissible levels.
Mr. Rajesh Ganesh, Head Supply Chain, Shell India Markets Pvt Ltd briefing the audience on
the importance of road safety within Shell, also encouraged the transporting community to take
up aspect of Road safety in the real sense.
Mr. Tony Joseph, Project Manager, Safe Fleets, Shell India Markets Pvt. Ltd. spoke about the
Road Safety Initiative and how CII, Shell and GRPS partnership was formed. He gave additional
insight on the Indian Road conditions and the vehicle density by saying that Road Safety was
the need of the hour. Giving out a brief on Driver Management, Vehicle Management, Journey
Management and Contractor Management, the 4 quadrants of Road Safety Management
System, he invited companies to join the initiative and create a mass movement.
Mr. A K Chaturvedi, Director - Technical, EQMS India Pvt. Ltd explaining the elements of
Voluntary Standard devised by CII-IQ and Shell India said that if Road Safety Management
framework is implemented in total, it can help reduce road accidents considerably.
Mr. Mukundan Iyer, Director - Distribution, Praxair India Pvt. Ltd spoke about his company’s
approach towards Road Safety by pointing out that Road safety is an ongoing process and no
single person can make a difference all by himself. He said that a cumulative effort involving
manufacturers, NGOs, government and users was paramount if accidents have to cease to the
bare minimum. He said, “Companies have to look at Road Safety as an important deliverable.
Drivers are the center of Road Safety and in Praxair we treat them just like any other employee
and we call them technician and not drivers. We have a fully AC room and dark rooms for their
rest. Praxair operate its movement by trucks which they own, we don’t contract vehicles. We
have our own workshops, engineering units etc to do the regular check of the vehicle.”
Mr. Vishal Dhaliwal, Vice President Facilities & Services, Accenture Services Pvt. Ltd felt that
complying with Voluntary Standard has helped them keep accidents rate at a very negligible
level. He said, “All our new contracts are required to comply with the standard required by Safe
Fleets. As we are the end user we need to commit our self first to Road Safety.”
Mr. S V Sivanaathan, Manager Health & Safety and Accreditation, representing TNT India said
that when it comes to appointing drivers they strictly follow international procedures as far as
selection, training and workshops are concerned. This helped TNT to keep accidents at bay.
Participants at the programme committed themselves to Road Safety by signing the Road Safety
Charter.
Road Safety Charter
Objective: To Achieve a Sustainable Reduction in Road Accidents in India, Thereby
Minimizing Traffic Injuries and Fatalities
Our Pledge
As a representative of my organisation, we acknowledge that the growing road traffic
injuries and deaths in India are unacceptable and we take effective measures to reduce
road accidents in the shortest possible time. We believe, to tackle this menace, India needs
an integrated multi-Sectoral, Collaborative approach and a thriving Public-Private-People-
Partnership at national, state and local level.
We commend CII’s initiatives on “Road Safety” and we hereby resolve to take collaborative
action, in one or more of the following areas:
1) Road Safety Management System in its operations.
2) Positive Road Safety behaviour amongst its stakeholders.
3) Sharing best practices to create safe roads for the society at large.
We commit to leading & driving a change through a sustainable implementation of this
charter so as to continually improve Road Safety performance.
For more details, please contact Raj Kuldeep, CII-IQ at [email protected]
CII-IQ has been actively pursuing the Road Safety initiative and has 12 companies that have
already signed up. Sequel Logistic Pvt. Ltd. and Vikram Logistics and Maritime Services
Pvt. Ltd have been the companies who have recently joined.
At the signing ceremony, Mr. Jeevan Guruprasad Rao Sahib, Managing Director, Indelox
Services Pvt. Ltd, while introducing his company, spoke of the CSR initiatives undertaken by
them. He cited some examples how they had distributed 10,200 note books to the nearby
government school children, distributed solar lamps to the villages of non-electrified villages and
donated cattle in some villages to help the villagers sustain their lives. The Road Safety
initiative, he said, they were taking by joining hands with CII, was yet another effort to contribute
to the society.
“I commit to make the operations of our company safer and better to all the Employees, Customers, Cargo and all other entities concerned and thus make our company a Role Model Organization in the Logistics Business Sector. ”
Pledge towards Road Safety initiative byIndelox Services Pvt Ltd
Mr Rajesh Parim, Principal Counsellor with Mr B
Balasubramanaim, Sr Vice President & Head Transportation,
Vikram Logistics with their teams at the signing ceremony
Mr P Girish, Principal Counsellor& HOD, CII-IQ with Mr
Jeevan Guruprasad Rao Sahib, Managing Director, Indelox
Services Pvt. Ltd at their signing ceremony
Indelox Service Pvt. Ltd. joining the Road
Safety Initiative on 15th December, 2010,
took the following pledge towards Road
Safety initiative in their organization.
Mr Rajesh Parim, Principal Counsellor with Mr
Sujoy Guha, CEO & Director, Sequel Logistics
Pvt. Ltd at their signing ceremony
CII Institute of Quality
Programmes conducted September – November, 2010
CII-IQ Advisory Council meeting in progress on
3rd December, 2010 at Bangalore
From right to left : Mr David Rasquinha (EXIM Bank of India); Dr Sarita Nagpal (CII); Mr K N Shenoy, (Chairman,
CII-IQ); Prof J Philip (XIME); Mr M Lakshminarayan (Harman International);
Mr Narayan Sethuramon (W S Industries)
School Excellence Cluster
29 November, Erode
Yet another School Excellence Cluster programme was launched in Kongu National
Matriculation Higher Secondary School, Erode on 29th November 2010. Mr D
Venkateshwaran-Immediate Past Chairman, CII Erode Zone gave the special address and
Dr Senthilkumaran, Principal Counsellor, CII –Institute of Quality shared the road map with
the cluster members.
School Excellence Conclave
The Education team of CII Institute of Quality organised a one day school excellence
conclave along with the KIDEX 2010 event in Chennai Trade Centre on 20th November
2010. The theme was “Preparing Next Gen School Leadership”.
Mr Pradipta K Mohapatra, Past Chairman, CII (SR) and Mr C R Swaminathan Education &
Employability Sub-Committee & Immediate Past Chairman, CII (SR) inaugurated the
event.
From left to right: Mr R M Devaraja, Correspondent Kongu National
Matric Hr Sec School, Mr M Murugesan, President, Kongu
Vellalar Institute of Technology Trust, Mr D Venkateswaran,
Immediate Past Chairman ,CII Erode Zone and
Ms S Sayeelakshmi, Counsellor - CII IQ at the launch of the
cluster programme
From left to right : Dr A Senthilkumaran, Principal
Counsellor CII IQ, Ms S Sayeelakshmi, Counsellor-CII IQ,
Mr R M Devaraja, Correspondent, Kongu National Matric Hr
Sec School, Mr M Murugesan, President, Kongu Vellalar
Institute of Technology Trust, Mr D Venkateswaran,
Immediate Past Chairman, CII Erode Zone and Mr Om
Sharavanan, Managing Director, JKK Nataraja Matriculation
Hr.Sec. School at the launch of the cluster programme
The first session was a panel discussion on “understanding stakeholders needs” followed
by eminent speaker’s views on “redefining classroom architecture in terms of curriculum,
technology and delivery of teaching learning process”.
Other session topics were: “Effective management of school resources” and “CII
Education Excellence Model” for management of institutions. 12 speakers and 170
delegates attended the conclave.
For more details, please contact [email protected]
Developing New Machines and Products with least cost in short time
12 November, Chennai
Mr PM Janagiraman, Counsellore, TPM Club, CII-IQ conducted this programme which
was attended by 20 delegates from 12 organizations.
It is well known that the Development Management Pillar of TPM is the best tool for
bridging the “Unique Methodology” with the “TPM Experiences”. Each company has its
own unique way of developing a “New Product” or making / purchasing “New Equipment”.
During this process certain guidelines / methodologies / processes are followed which is
specific to them. While following the laid out procedure, it is usually observed that, the
excellent work done by the shop floor personnel in improving the processes / machines
are generally missed out. One of most important aspect in TPM is the utilization of the
huge amount of knowledge gained through the process of implementation of TPM on the
shop floor for the benefit of the organization in a very systematic manner. This enormous
knowledge, gained from successful implementation of activities under different pillars can
be put to use in the process of “New Product Development” or “New Equipment
Development. Participants who underwent this programme got a good overview of these
learnings.
For more details please contact, [email protected]
From left to right : Dr A Senthil Kumaran, Mr P K Mohapatra, Mr C R Swaminathan and Mr J Chandrasekaran at the School Excellence Conclave
Workshop on Deployment of Jishu Hozen – Hands on Experience
9-10 November at Tata Steel Processing & Distribution Ltd - Ranjangaon
Mr S Narasimhan, Senior Counsellor, TPM Club India, CII-IQ conducted this programme
which was attended by 25 Delegates from 10 organisations.
The workshop helped appraise, develop and empower equipment operators to prevent
breakdowns, minor stops quality defects and accidents independently. In order to build
skills in this area, this workshop was designed for Managers with a combination of
classroom and On-Job-Practices on equipment.
For more details please contact [email protected]
Workshop on Tools, Techniques and Formats
4-5 October, CII, Gurgaon
Mr. S Srinivasan, Senior Consultant, TPM Club India, CII-IQ conducted this programme
which was attended by 19 Delegates from 9 organisations.
The brief learning’s from the Program included:
Understanding tools in a simple manner
Understand the linkage of tools and formats with respect to different pillars of TPM
Likely benefits to be derived from various the tools that were discussed
Experiencing the usage of tools (Hands on practice session)
Disseminate successful case study
For more details please contact [email protected]
Workshop on Assessment for Business Excellence
26-28 October, Pune
Mr Sanjib K Dutta, Principal Counsellor, CII-IQ conducted this programme which was
attended by 34 delegates from 14 organisations.
The brief learnings from the programme included:
To get an integrated view of management for Excellence and meet the increasing
business challenges
To equip the participants with the necessary business management and assessment
skills for measuring the effectiveness of various management initiatives taken by an
organisation towards Excellence.
For more details please contact, [email protected]
Seminar on Breakthrough Thinking in achieving Zero Machine Breakdowns through
Planned Maintenance
7 - 8 September, CII Gurgaon
Mr Samir Adhikari, Senior Consultant, TPM Club India, CII-IQ was the faculty for this
programme which was attended by 12 delegates from 8 organisations.
The following aspects, which improve the functions of maintenance division, was focused
in this Seminar:
What is TPM
How to develop planned maintenance
Seven step procedure for planned maintenance
Equipment maintenance control system
Periodic maintenance work system
Predictive maintenance work system
Information management system
Spare parts control system
Lubrication and oil supply control system
Maintenance cost control system
MP activity (Equipment Initial Control)
For more details please contact [email protected]
Developing Equipment Competent Operator Step 4 Jishu Hozen (Autonomous
Maintenance)
9-10 September, Bangalore
Mr PM Janagiraman, Counsellore, TPM
Club, CII-IQ conducted this programme
which was attended by 30 delegates
from 11 organizations.
The participants gained knowledge which when implemented in their companies, would
lead to better machine utilization i.e., reduction of breakdowns and reduction of defects
due to the forced deterioration of the machine along with development of operators who
are equipment competent or quasi maintenance person. This would lead to the reduced
dependency of the maintenance personnel for smaller level of maintenance activities.
While operators are equipped to take care of the basic conditions of the machine,
maintenance personnel can now concentrate on the higher level of maintenance activities
such as TBM, CBM etc. Above all, when the operators start owning the activities, the
sustenance of the achieved results becomes easier.
For more details please contact, [email protected]
Workshop on Assessment for Business Excellence for Large Organisations
7-9 Septemeber, Delhi
Mr Sanjib K Dutta, Principal Counsellor, CII-IQ conducted this programme which was
attended by 37 delegates from 19 organisations.
The brief learnings from the programme included :
Participants were equipped with the necessary business management and assessment
skills for measuring the effectiveness of various management initiatives taken by an
organisation towards Excellence.
Potential assessors for the CII-EXIM Bank Award for Business Excellence were given
a proper orientation.
For more details please contact, [email protected]
Workshop on Producing Zero Defects through Statistical Techniques (Implementing
MSA and SPC on Production Shop)
29 – 30 September, New Delhi
The workshop addressed
different statistical methods
which could be used for
evaluating and analyzing
the capability of the
measurement systems as
well as controlling
manufacturing process
variations to achieve zero defects in mass production environment. Key areas covered in
the workshop included introduction of Basic Statistics – Normal Distribution, properties of
normal distributions, and the concept of Statistical Process Control for controlling process
variations, the concept of Zero Defect approach, Process capability and Measurement
Capability, significance of MSA studies, understand the interpretation of control charts in
monitoring the process performance and use of control chart for predicting the future likely
process rejection.
There were 20 participants from 7 companies. The workshop was conducted by Mr Vivek
Ghodke, Consultant CII-IQ.
Workshop on Evaluation of Uncertainty Measurement in Testing & Calibration
21 – 22 October, New Delhi
The workshop
covered the
basic principles
of uncertainty
measurement
and their specific
application in
various
measurements.
The following
topics were covered in the workshop:
Uncertainty: Concepts and theory
Uncertainty in analytical measurements: Terminology and uncertainty components,
estimation of uncertainty in analytical measurements, identifying uncertainty
sources, quantifying uncertainty, calculation of combined uncertainty e.
There were 22 participants from 14 companies. The workshop was conducted by Mr Vivek
Ghodke, Consultant CII-IQ.
For more details please contact, [email protected]
Lead Auditor Course for ISO 22000
27 September – 1 October, Mumbai
CII-IQ in association with BSI Management Systems organized a 5-day Lead Auditor
Training for Food Safety Management System: ISO 22000: 2005 *IRCA Certified Course
(A17416).
The topic of food safety is receiving increasing attention from consumers, regulators and
the media. The management systems of organizations, producing or dealing with food
production, distribution or supply, need to be maintained and audited to provide
confidence of effective control. However, there are significant challenges to management
from a legal point of view that sometimes require issues of food safety to be dealt with in
specific terms. The Lead Auditor Course for Food Safety Management Systems: ISO
22000: 2005, therefore, had been developed to provide concentrated and comprehensive
training in this criteria and practice of auditing, applicable to food safety and food quality.
The faculty for the programme was from BSI. There were 8 participants from 6
organisations.
For more details please contact, [email protected]
Forthcoming Programmes
January and February, 2011
28 January, Bangalore
Seminar on Customer Satisfaction: A Patient Centric Approach
28 – 29 January, Bangalore
Programme on Risk Management in Export Import
28 – 29 January, Bangalore
Workshop on Measuring HR Effectiveness – Building Robust HR Scorecard
29 January, Bangalore
Exclusive Session on Healthcare Excellence Model
31 January – 1 February, New Delhi
Evaluation of Uncertainty Measurement in Testing and Calibration:
31 January – 4 February, Bangalore
CII IRCA accredited Lead Auditors Training Course on Occupational Health & Safety
Management Systems (as per OHSAS 18001:2007)
31 January – 5 February, Mumbai
Facilitator Programme on TQM in Education for School Leadership
3 – 4 February, Chennai
Focussed improvement through loss - Cost Analysis
16 – 18 February, Hyderabad
Workshop on Assessment for Business Excellence for Large Business Organisations
24 – 25 February, New Delhi
Workshop on New Product Development
15 – 17 March, New Delhi
Workshop on Assessment for Business Excellence for Large Business Organisations
For more details, please contact [email protected]
Contact Us
CII - Institute of Quality
249 F, Sector 18,Phase IV, Udyog Vihar,
Gurgaon - 122015 (Haryana)
Tel: 0124 4014060-67,4014051Fax: 0124 4014080
Email: [email protected]
CII - Institute of Quality
Near Bharat Nagara, 2nd Phase,Magadi Main Road,
Vishwaneedam P.O., Bangalore - 560091
Tel: 080 23289391/6085/7690 Fax: 080 23289388,23580314
Email: [email protected]
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