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OnCommand® Report 1.1 Installation and Administration Guide NetApp, Inc. 495 East Java Drive Sunnyvale, CA 94089 U.S.A. Telephone: +1 (408) 822-6000 Fax: +1 (408) 822-4501 Support telephone: +1 (888) 4-NETAPP Documentation comments: [email protected] Information Web: www.netapp.com Part number: 215-06768_A0 September 2012
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Page 1: ocr_admin

OnCommandreg Report 11Installation and Administration Guide

NetApp Inc495 East Java DriveSunnyvale CA 94089 USATelephone +1 (408) 822-6000Fax +1 (408) 822-4501Support telephone +1 (888) 4-NETAPPDocumentation comments doccommentsnetappcomInformation Web wwwnetappcom

Part number 215-06768_A0September 2012

Contents

Understanding OnCommand Report 6OnCommand Report features 6

What you can do with OnCommand Report 6

Questions you can answer with OnCommand Report 7

OnCommand Report architecture 7

Where to find more information about OnCommand Report 8

Videos for OnCommand Report 9

OnCommand Report on the web 9

OnCommand Report documentation 9

Planning your OnCommand Report deployment 10Installation requirements for OnCommand Report 10

Web browser requirements 12

Data ONTAP versions that OnCommand Report supports 12

DataFabric Manager server requirements 13

Information you need about DataFabric Manager servers 15

Deploying OnCommand Report 16Downloading the OnCommand Report installer 16

Installing OnCommand Report 16

List of ports used by OnCommand Report 17

Configure Server panel 18

Installing OnCommand Report on Windows Server 2008 19

Completing OnCommand Report upgrade tasks 20

Preparing to migrate report schedule 20

Upgrading OnCommand Report 21

Migrating report schedules 22

Uninstalling OnCommand Report 23

Configuring OnCommand Report 24Logging in to the OnCommand Report Administration Console 24

Getting started with OnCommand Report 25

Obtaining your license key 26

Validating your license key 26

License Configuration dialog box 27

Table of Contents | 3

Configuring data acquisition from your DataFabric Manager servers 27

Adding information about your DataFabric Manager servers 27

Editing information about your DataFabric Manager servers 30

Deleting information about your DataFabric Manager servers 31

Testing connections to DataFabric Manager servers 31

Setting the data acquisition schedule for DataFabric Manager servers 32

Initiating data acquisition from DataFabric Manager servers 32

Updating reports with acquired data 33

Monitoring reporting data status with the ETL option 33

User accounts in OnCommand Report 34

Adding user accounts 35

Manage Users dialog box 36

Editing user accounts 38

Changing passwords for user accounts 38

Deleting user accounts 39

Creating DataFabric Manager server users 39

Enabling and configuring LDAP 40

Auditing user activity 41

Configuring AutoSupport for troubleshooting help 41

AutoSupport Configuration dialog box 42

Configuring OnCommand Report to send emails 43

Backing up the OnCommand Report database 43

Restoring the database 44

Exporting custom reports 44

Importing custom reports 45

Reconfiguring OnCommand Report 46

Monitoring the status of data acquisition 47DataFabric Manager servers view 47

Troubleshooting OnCommand Report 50Troubleshooting data acquisition 50

Restarting the OnCommand Report server 53

Sending AutoSupport information to technical support 54

Troubleshooting view 54

Logs view 55

Copyright information 56Trademark information 57

4 | OnCommandreg Report 11 Installation and Administration Guide

How to send your comments 58Index 59

Table of Contents | 5

Understanding OnCommand Report

OnCommand Report provides comprehensive reporting of your NetApp storage infrastructure Youcan consolidate data from your DataFabric Manager servers and then view predesigned reports andcreate your own custom reports These reports can help you optimize your storage and improvecapacity planning

OnCommand Report featuresOnCommand Report provides visibility to NetApp storage resources in the data center WithOnCommand Report administrators can consolidate data from multiple DataFabric Manager servers

OnCommand Report performs the following actions

bull Identifies your NetApp storage environmentbull Displays inventory and capacity information such as growth capacity utilization overcommitted

capacity deduplication effects and space reservationbull Provides information about controllers status of controllers (for example active-active status)

and resource groupsbull Enables the consolidation of data from multiple DataFabric Manager serversbull Enables you to create and customize reportsbull Enables you to group data in reports by using constructs supported by the DataFabric Manager

server for example resource groups

OnCommand Report operates as agent-less software that runs on Microsoft Windows

What you can do with OnCommand ReportStorage administrators and managers use OnCommand Report to gain insight into storage resourcesin their environment assess the impact of growth and capacity utilization statistics and improveresource utilization

OnCommand Report enables storage administrators to accomplish the following tasks

bull Gain global visibility into storage network assets such as aggregates vFiler units disks volumesand controllers to understand their availability relationship and usage at a resource group or anenterprise level

bull Improve capacity planning by identifying free and used capacitybull Make correct storage-related decisions based on accurate reports

6 | OnCommandreg Report 11 Installation and Administration Guide

Questions you can answer with OnCommand ReportAdministrators can use OnCommand Report to answer many questions that can help them understandtheir storage environment better

The following are examples of the types of questions that you can answer by using OnCommandReport

bull How much storage do we have what are the attributes of these storage objects and what is theirstatus

bull How much purchased storage are we actually usingbull Where are the wasted or unused licenses that we can recoverbull What CIFS shares and NFS exports do we havebull What is the distribution of assets in our environment

OnCommand Report architectureOnCommand Report acquires and consolidates data from multiple DataFabric Manager servers Thedata from these servers includes inventory information about your NetApp storage You can manageand view the data by using the Administration Console and the Reporting Connection

The following illustration shows the OnCommand Report architecture

OnCommand Report comprises the following main components

OnCommandReport server

The OnCommand Report server obtains data from DataFabric Manager serversand provides access to the Administration Console and the ReportingConnection The server can obtain data from multiple DataFabric Managerservers at the same time

Understanding OnCommand Report | 7

To obtain data from DataFabric Manager servers OnCommand Reportperforms the following actions

bull Remotely accesses and acquires data from the DataFabric Manager serverdatabases by accessing read-only views

bull Consolidates the data in the OnCommand Report databasebull Extracts transforms and loads the data into the data warehouse three hours

from the start of acquiring the data from the DataFabric Manager serversFor example if data acquisition starts at 300 pm then ETL starts at 600pm

The data warehouse is a repository that the reporting engine uses to accessdata After the data is in the data warehouse it is available for use in reports

AdministrationConsole

The Administration Console is a web-based interface that helps you performthe following tasks

bull Validating your licensebull Configuring data acquisition from DataFabric Manager serversbull Troubleshooting data acquisitionbull Monitoring the status of data acquisitionbull Configuring user accountsbull Configuring AutoSupport for troubleshooting helpbull Backing up and restoring the database

ReportingConnection

The Reporting Connection is a web-based interface that helps you perform thefollowing tasks

bull Viewing predesigned reports and create your own custom reports by usingQuery Studio

bull Scheduling reports for email distributionbull Making backup of custom reportsbull Restoring custom reports

Where to find more information about OnCommand ReportFind more information about OnCommand Report on the NetApp web site and in other OnCommandReport documentation

8 | OnCommandreg Report 11 Installation and Administration Guide

Videos for OnCommand ReportYou can access how-to videos that show you how to perform some actions in OnCommand ReportThe videos are located on the OnCommand Report Customer Community a private forum forcustomers

Access the following videos on the Customer Community using this link OnCommand Reportvideos

Note You need a user name and password for this community To obtain them click the Becomea Member link

bull Installing OnCommand Reportbull Configuring OnCommand Reportbull Viewing predesigned reportsbull Creating custom reports

OnCommand Report on the webFor comprehensive up-to-date information about OnCommand Report you must use these NetAppweb site resources

bull OnCommand Report product web site athttpwwwnetappcomusproductsmanagement-softwareoncommand-reporthtml

bull The NetApp Support Site at supportnetappcombull OnCommand Report community at httpscommunitiesnetappcomcommunity

products_and_solutionsstorage_management_softwareoncommand-report

OnCommand Report documentationOnCommand Report is accompanied by a set of guides

OnCommand ReportInstallation andAdministration Guide

Lists the prerequisites needed to install OnCommand Report Explainshow to configure licenses and DataFabric Manager servers andprovides troubleshooting information

OnCommand Report UserGuide

Provides an overview of the OnCommand Report product describeshow to use the many predesigned reports and explains how to createyour own report using the Query Studio report authoring tool

Understanding OnCommand Report | 9

Planning your OnCommand Report deployment

You need to perform several steps before you can install OnCommand Report

Planning your deployment involves the following steps

bull Reviewing installation prerequisitesbull Reviewing Web browser requirementsbull Reviewing the storage systems that OnCommand Report supportsbull Reviewing DataFabric Manager server requirementsbull Gathering information about your DataFabric Manager servers

Installation requirements for OnCommand ReportBefore you install OnCommand Report you must ensure that the host meets the installationprerequisites

Component Requirement

Operatingsystem

One of the following operating systems

bull Windows Server 2003 Enterprise Edition or Standard Edition (64-bit)bull Windows Server 2008 Enterprise Edition or Standard Edition (64-bit)bull Windows Server 2008 R2 Enterprise Edition or Standard Edition (64-bit)

These operating systems are supported on a physical machine or a virtual machineYou must run the virtual machine on VMware ESX server version 40 or higher

CPU bull For 300 storage systems 24 GHz Dual core Pentium processors or equivalentbull For 300 to 600 storage systems 24 GHz Quad Core Pentium processors or

equivalent

Memory bull For 300 storage systems 8 GBbull For 300 to 600 storage systems 16 GB

10 | OnCommandreg Report 11 Installation and Administration Guide

Component Requirement

Disk space 14 GB

Note If OnCommand Report is installed on a drive other than where theoperating system is installed then OnCommand Report requires 4 GB disk spacein the system drive (where the operating system is installed) and 10 GB space inthe other drive (where OnCommand Report is installed)

For example if C drive is the system drive and you install OnCommand Reportin D drive then C drive must have a minimum of 4 GB space available and Ddrive must have a minimum of 10 GB space available

Software You must not install OnCommand Report on a host that runs any of the following

bull DataFabric Manager serverbull OnCommand Insight (previously known as SANscreen)

Network bull A network connection to the hosts where your DataFabric Manager servers areinstalled

bull Access to the following ports

bull 80bull 443bull 3306bull 8080bull 9300

Note You can change these ports by choosing a custom installation Youmust ensure that these ports are not used by any other applications in thesystem For more information about the ports see List of ports used byOnCommand Report

Permissions A user account with administrator-level privileges to install OnCommand Report

Remoteconnectivity

Internet connectivity to allow WebEx access or a remote desktop connection tofacilitate installation and post-installation support

Accessibility HTTP or FTP access to the internet

Virus scan You must disable antivirus scans before you install OnCommand Report You mustreenable the scans after the installation is complete

For the latest information about OnCommand Report installation requirements see theInteroperability Matrix Tool

Planning your OnCommand Report deployment | 11

Related references

List of ports used by OnCommand Report on page 17

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Web browser requirementsYou must use a supported Web browser to access the OnCommand Report Administration Consoleand Reporting Connection

The following Web browsers are supported

bull Microsoft Internet Explorer 8bull Mozilla Firefox 35 and 36

The minimum recommended screen resolution for the computer that you use to access theAdministration Console or Reporting Connection is 1280 x 800

For the latest information about currently supported Web browsers see the Interoperability MatrixTool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Data ONTAP versions that OnCommand Report supportsYou can use OnCommand Report to view and create reports that include data from specific storagesystems

OnCommand Report can report on NetApp storage systems that use the following versions

bull Data ONTAP 7xbull Data ONTAP 8x (7-Mode only)

For the latest information about currently supported Data ONTAP versions see the InteroperabilityMatrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

12 | OnCommandreg Report 11 Installation and Administration Guide

DataFabric Manager server requirementsOnCommand Report can acquire data from DataFabric Manager servers that meet specificrequirements

Requirement Description

Supportedversion

OnCommand Report supports DataFabric Manager server 40 401 50 501502

Number ofstorage systems

You can configure OnCommand Report to collect data from any number ofDataFabric Manager servers It is best if you configure OnCommand Report tocollect data for no more than 600 storage systems

Note To identify the number of storage systems for which OnCommandReport currently has data you can view the Storage Systems detail report oryou can add the Storage Count data element to a report For informationabout reports see the OnCommand Report User Guide

Database useraccount

You must ensure that each DataFabric Manager server has a database useraccount that is enabled for database access OnCommand Report uses thisaccount to access read-only views from the DataFabric Manager serverdatabase For information about how to manage database user accounts see theOnCommand Unified Manager Operations Manager Administration Guide

Planning your OnCommand Report deployment | 13

Requirement Description

Enabled databaseviews

OnCommand Report requires access to the following read-only views in theDataFabric Manager server database These views are enabled by default If youhave disabled the views you need to reenable them For information about howto manage database views see the OnCommand Unified Manager OperationsManager Administration Guide

The following are the read-only views in the DataFabric Manager serverdatabase

bull aggregateViewbull cifsShareViewbull commentNamesViewbull diskViewbull hostViewbull igroupViewbull interfaceViewbull lunIGroupMapViewbull lunViewbull nfsExportViewbull objCommentViewbull objectViewbull plexViewbull qtreeViewbull raidGroupViewbull resGroupMembersViewbull snapReserveViewbull snapshotViewbull storageSystemViewbull userAliasViewbull userMapViewbull userQuotaViewbull vFilerViewbull volumeView

For the latest information about currently supported DataFabric Manager server versions see theInteroperability Matrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

14 | OnCommandreg Report 11 Installation and Administration Guide

Information you need about DataFabric Manager serversAfter you install OnCommand Report you must configure it to acquire data from your DataFabricManager servers You must gather this information about each of your DataFabric Manager serversso that you can enter it during initial product configuration

To acquire data from your DataFabric Manager servers OnCommand Report requires the followinginformation about each server

bull IP address or a fully qualified domain namebull Port for the DataFabric Manager servers database (the default port is 2638)bull User name and password for the database accountbull Version

Planning your OnCommand Report deployment | 15

Deploying OnCommand Report

To deploy OnCommand Report you need to download the product installer and then run theinstallation wizard After the installation is complete you can get the product up and running

About this task

You must have administrator-level access privileges to download and install this product Otherwisean error message is displayed

Downloading the OnCommand Report installerDownload the OnCommand Report installer from the NetApp Support Site

Before you begin

You must have a login to the NetApp Support Site at supportnetappcom

Steps

1 Log in to the host where you want to install OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

After you finish

Install OnCommand Report

Installing OnCommand ReportYou must run the installation wizard to install OnCommand Report You must use this procedurewhen installing OnCommand Report on a system other than Windows Server 2008

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

16 | OnCommandreg Report 11 Installation and Administration Guide

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Navigate to the directory where you downloaded the installation file

3 Run OnCommand Report-arch-version-buildmsi

4 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Related concepts

Configuring data acquisition from your DataFabric Manager servers on page 27

User accounts in OnCommand Report on page 34

Related tasks

Getting started with OnCommand Report on page 25

Logging in to the OnCommand Report Administration Console on page 24

Validating your license key on page 26

Related references

Configure Server panel on page 18

Installation requirements for OnCommand Report on page 10

List of ports used by OnCommand ReportOnCommand Report uses several ports and you must ensure that these ports are not used by anyother applications in the system

The following table provides a list of the default ports used by OnCommand Report

Port Number Can be modified

1090 No

1091 No

1098 No

1099 Yes

1527 No

4446 No

Deploying OnCommand Report | 17

Port Number Can be modified

4712 No

4713 No

5445 No

5455 No

5500 No

5501 No

8009 No

8080 Yes

8083 No

9300 Yes

9334 No

9362 No

9399 No

Note For information about the ports that can be modified see Configure Server panel topic

Related tasks

Installing OnCommand Report on page 16

Related references

Configure Server panel on page 18

Configure Server panelYou can use the Configure Server panel to modify the ports that OnCommand Report uses Thispanel appears when you select a custom installation

You can modify the following ports

Portal Port (HTTP) Used to access the Administration Console through a Web browser by usingHTTP You use the Administration Console to configure OnCommandReport The default port is 80

Secured Portal Port(HTTPS)

Used to access the Administration Console through a Web browser by usingHTTPS The default port is 443

18 | OnCommandreg Report 11 Installation and Administration Guide

Internal DatabasePort (SQL)

Used internally as an access point to the MySQL database that is installedwith OnCommand Report The default port is 3306

Reporting HTTPServer Port

Used to access the Reporting Connection through a Web browser You usethe Reporting Connection to view and create reports The default port is8080

Reporting EnginePort

Used to access the reporting engine that enables you to view and createreports The default port is 9300

Related tasks

Installing OnCommand Report on page 16

Installing OnCommand Report on Windows Server 2008You must run the installation wizard to install OnCommand Report on Windows Server 2008 andWindows Server 2008 R2

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Open the Administrator command prompt

Note This is different from a normal command prompt

3 Navigate to the directory where you downloaded the installation file

4 Type the following file name

OnCommand Report-arch-version-buildmsi

5 Click Enter

6 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Deploying OnCommand Report | 19

Completing OnCommand Report upgrade tasksTo complete the OnCommand Report upgrade you must manually back up the existing reportschedules upgrade to the next version of OnCommand Report and then manually restore theexisting report schedules You must do this because OnCommand Report does not automaticallyback up and restore report schedules during upgrade

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Preparing to migrate report scheduleOnCommand Report does not automatically back up report schedules during the upgrade You mustmanually back up the existing report schedules before upgrading OnCommand Report

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click Administer OnCommand Insight Report content

3 In the Administration page click the Status tab and then click Schedules in the left pane

4 In the left pane click Advanced options

5 From the Type list select Query and then click Apply

A list of existing report schedules is displayed in the right pane

6 In the report schedule you want to migrate click the drop-down list and then click Setproperties to view the location of the report

You must make a note of the report location that you want to manually migrate after the versionupgrade and click Ok

7 In the report schedule that you want to migrate click the drop-down list and then click Modifythe schedule

You must make a note of the schedule properties from the Schedules page such as FrequencyOptions Start time End time and Prompt values

8 Click Ok

Related concepts

Completing OnCommand Report upgrade tasks on page 20

20 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Migrating report schedules on page 22

Upgrading OnCommand Report on page 21

Upgrading OnCommand ReportTo upgrade OnCommand Report to the latest release you must fulfill several prerequisites anddownload and install the software

Before you begin

bull Installation prerequisites must have been met For more information about the prerequisites seeInstallation requirements for OnCommand Report

bull You must have administrator-level access privileges to install this productbull Ensure that you have completed the prerequisites for migrating report schedulesbull Ensure that you have saved the custom reports in OnCommand Report version packagebull Ensure that you have used Microsoft Windows files and folders naming conventions for your

custom report namesElse during the upgrade the custom reports will not be backed up

About this task

Note

1 You cannot back up custom reports saved in the My Folders and dashboard style customreports Also you cannot backup the report email scheduling configuration settings through theReporting Connection

2 If you make any changes to the predesigned reports then the changes will not be restored afterthe upgrade

Steps

1 Log in to the host where you want to install the new version of OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

3 Navigate to the directory where you downloaded the installation file and run

OnCommand Report-arch-version-buildmsi

4 Start the installation wizard and follow the prompts on the wizard to complete the installation

The Backup and Restore database option is enabled by default To change the backup locationclick Browse If you disable the Backup and Restore database option then you will lose yourdata

Deploying OnCommand Report | 21

Note Backing up the database can take several minutes

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Reconfiguring OnCommand Report on page 46

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Related references

Installation requirements for OnCommand Report on page 10

Migrating report schedulesOnCommand Report does not automatically restore report schedules during the upgrade You mustmanually restore the existing report schedules after upgrading OnCommand Report

Before you begin

Ensure that you have completed the prerequisites for migrating report schedules

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click OnCommand Report content

3 Navigate to the report that you want to set the schedule for and click the Schedule icon on theright side of the pane

4 Enter the schedule properties that you noted down while preparing to migrate the report schedulesand click Ok

Schedule properties could include any of the following options Frequency Options Start timeEnd time and Prompt values

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

22 | OnCommandreg Report 11 Installation and Administration Guide

Uninstalling OnCommand ReportYou can uninstall OnCommand Report

Steps

1 Log in to the host as a user with administrator-level privileges

2 Click Start gt Control Panel

3 Select the program settings for your operating system

If the operating system is Then

Windows Server 2003 Select Add or Remove Programs

Windows Server 2008 Select Programs and Features

4 Uninstall OnCommand Report version

Deploying OnCommand Report | 23

Configuring OnCommand Report

You can use the Administration Console to configure OnCommand Report so that users can view andcreate reports from the Reporting Connection

You can perform the following tasks to configure OnCommand Report

bull Validating your licensebull Managing data acquisition from DataFabric Manager serversbull Configuring AutoSupport for troubleshooting helpbull Managing user accountsbull Backing up and restoring databull Triggering manual data acquisitionbull Triggering the manual extract transform and load (ETL) operation

Logging in to the OnCommand Report AdministrationConsole

You can access the OnCommand Report Administration Console through a Web browser You canuse the Administration Console to configure OnCommand Report

Before you begin

Web browser requirements must be met

About this task

OnCommand Report ships with the following default user account

bull User name adminbull Password admin123

You must use this user account when you log in to the Administration Console for the first time Youshould change the password for this user account after you log in

Steps

1 Enter the following URL in your Web browser httphosthttp_port

host is the IP address or host name of the host where OnCommand Report is installed

http_port is the port that uses an HTTP connection This port is known as the portal port Thedefault port is 80

24 | OnCommandreg Report 11 Installation and Administration Guide

2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

26 | OnCommandreg Report 11 Installation and Administration Guide

License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

28 | OnCommandreg Report 11 Installation and Administration Guide

Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

30 | OnCommandreg Report 11 Installation and Administration Guide

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

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3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

34 | OnCommandreg Report 11 Installation and Administration Guide

bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

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LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

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Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

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Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

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5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

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Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

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Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

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The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

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All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

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You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

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58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 2: ocr_admin

Contents

Understanding OnCommand Report 6OnCommand Report features 6

What you can do with OnCommand Report 6

Questions you can answer with OnCommand Report 7

OnCommand Report architecture 7

Where to find more information about OnCommand Report 8

Videos for OnCommand Report 9

OnCommand Report on the web 9

OnCommand Report documentation 9

Planning your OnCommand Report deployment 10Installation requirements for OnCommand Report 10

Web browser requirements 12

Data ONTAP versions that OnCommand Report supports 12

DataFabric Manager server requirements 13

Information you need about DataFabric Manager servers 15

Deploying OnCommand Report 16Downloading the OnCommand Report installer 16

Installing OnCommand Report 16

List of ports used by OnCommand Report 17

Configure Server panel 18

Installing OnCommand Report on Windows Server 2008 19

Completing OnCommand Report upgrade tasks 20

Preparing to migrate report schedule 20

Upgrading OnCommand Report 21

Migrating report schedules 22

Uninstalling OnCommand Report 23

Configuring OnCommand Report 24Logging in to the OnCommand Report Administration Console 24

Getting started with OnCommand Report 25

Obtaining your license key 26

Validating your license key 26

License Configuration dialog box 27

Table of Contents | 3

Configuring data acquisition from your DataFabric Manager servers 27

Adding information about your DataFabric Manager servers 27

Editing information about your DataFabric Manager servers 30

Deleting information about your DataFabric Manager servers 31

Testing connections to DataFabric Manager servers 31

Setting the data acquisition schedule for DataFabric Manager servers 32

Initiating data acquisition from DataFabric Manager servers 32

Updating reports with acquired data 33

Monitoring reporting data status with the ETL option 33

User accounts in OnCommand Report 34

Adding user accounts 35

Manage Users dialog box 36

Editing user accounts 38

Changing passwords for user accounts 38

Deleting user accounts 39

Creating DataFabric Manager server users 39

Enabling and configuring LDAP 40

Auditing user activity 41

Configuring AutoSupport for troubleshooting help 41

AutoSupport Configuration dialog box 42

Configuring OnCommand Report to send emails 43

Backing up the OnCommand Report database 43

Restoring the database 44

Exporting custom reports 44

Importing custom reports 45

Reconfiguring OnCommand Report 46

Monitoring the status of data acquisition 47DataFabric Manager servers view 47

Troubleshooting OnCommand Report 50Troubleshooting data acquisition 50

Restarting the OnCommand Report server 53

Sending AutoSupport information to technical support 54

Troubleshooting view 54

Logs view 55

Copyright information 56Trademark information 57

4 | OnCommandreg Report 11 Installation and Administration Guide

How to send your comments 58Index 59

Table of Contents | 5

Understanding OnCommand Report

OnCommand Report provides comprehensive reporting of your NetApp storage infrastructure Youcan consolidate data from your DataFabric Manager servers and then view predesigned reports andcreate your own custom reports These reports can help you optimize your storage and improvecapacity planning

OnCommand Report featuresOnCommand Report provides visibility to NetApp storage resources in the data center WithOnCommand Report administrators can consolidate data from multiple DataFabric Manager servers

OnCommand Report performs the following actions

bull Identifies your NetApp storage environmentbull Displays inventory and capacity information such as growth capacity utilization overcommitted

capacity deduplication effects and space reservationbull Provides information about controllers status of controllers (for example active-active status)

and resource groupsbull Enables the consolidation of data from multiple DataFabric Manager serversbull Enables you to create and customize reportsbull Enables you to group data in reports by using constructs supported by the DataFabric Manager

server for example resource groups

OnCommand Report operates as agent-less software that runs on Microsoft Windows

What you can do with OnCommand ReportStorage administrators and managers use OnCommand Report to gain insight into storage resourcesin their environment assess the impact of growth and capacity utilization statistics and improveresource utilization

OnCommand Report enables storage administrators to accomplish the following tasks

bull Gain global visibility into storage network assets such as aggregates vFiler units disks volumesand controllers to understand their availability relationship and usage at a resource group or anenterprise level

bull Improve capacity planning by identifying free and used capacitybull Make correct storage-related decisions based on accurate reports

6 | OnCommandreg Report 11 Installation and Administration Guide

Questions you can answer with OnCommand ReportAdministrators can use OnCommand Report to answer many questions that can help them understandtheir storage environment better

The following are examples of the types of questions that you can answer by using OnCommandReport

bull How much storage do we have what are the attributes of these storage objects and what is theirstatus

bull How much purchased storage are we actually usingbull Where are the wasted or unused licenses that we can recoverbull What CIFS shares and NFS exports do we havebull What is the distribution of assets in our environment

OnCommand Report architectureOnCommand Report acquires and consolidates data from multiple DataFabric Manager servers Thedata from these servers includes inventory information about your NetApp storage You can manageand view the data by using the Administration Console and the Reporting Connection

The following illustration shows the OnCommand Report architecture

OnCommand Report comprises the following main components

OnCommandReport server

The OnCommand Report server obtains data from DataFabric Manager serversand provides access to the Administration Console and the ReportingConnection The server can obtain data from multiple DataFabric Managerservers at the same time

Understanding OnCommand Report | 7

To obtain data from DataFabric Manager servers OnCommand Reportperforms the following actions

bull Remotely accesses and acquires data from the DataFabric Manager serverdatabases by accessing read-only views

bull Consolidates the data in the OnCommand Report databasebull Extracts transforms and loads the data into the data warehouse three hours

from the start of acquiring the data from the DataFabric Manager serversFor example if data acquisition starts at 300 pm then ETL starts at 600pm

The data warehouse is a repository that the reporting engine uses to accessdata After the data is in the data warehouse it is available for use in reports

AdministrationConsole

The Administration Console is a web-based interface that helps you performthe following tasks

bull Validating your licensebull Configuring data acquisition from DataFabric Manager serversbull Troubleshooting data acquisitionbull Monitoring the status of data acquisitionbull Configuring user accountsbull Configuring AutoSupport for troubleshooting helpbull Backing up and restoring the database

ReportingConnection

The Reporting Connection is a web-based interface that helps you perform thefollowing tasks

bull Viewing predesigned reports and create your own custom reports by usingQuery Studio

bull Scheduling reports for email distributionbull Making backup of custom reportsbull Restoring custom reports

Where to find more information about OnCommand ReportFind more information about OnCommand Report on the NetApp web site and in other OnCommandReport documentation

8 | OnCommandreg Report 11 Installation and Administration Guide

Videos for OnCommand ReportYou can access how-to videos that show you how to perform some actions in OnCommand ReportThe videos are located on the OnCommand Report Customer Community a private forum forcustomers

Access the following videos on the Customer Community using this link OnCommand Reportvideos

Note You need a user name and password for this community To obtain them click the Becomea Member link

bull Installing OnCommand Reportbull Configuring OnCommand Reportbull Viewing predesigned reportsbull Creating custom reports

OnCommand Report on the webFor comprehensive up-to-date information about OnCommand Report you must use these NetAppweb site resources

bull OnCommand Report product web site athttpwwwnetappcomusproductsmanagement-softwareoncommand-reporthtml

bull The NetApp Support Site at supportnetappcombull OnCommand Report community at httpscommunitiesnetappcomcommunity

products_and_solutionsstorage_management_softwareoncommand-report

OnCommand Report documentationOnCommand Report is accompanied by a set of guides

OnCommand ReportInstallation andAdministration Guide

Lists the prerequisites needed to install OnCommand Report Explainshow to configure licenses and DataFabric Manager servers andprovides troubleshooting information

OnCommand Report UserGuide

Provides an overview of the OnCommand Report product describeshow to use the many predesigned reports and explains how to createyour own report using the Query Studio report authoring tool

Understanding OnCommand Report | 9

Planning your OnCommand Report deployment

You need to perform several steps before you can install OnCommand Report

Planning your deployment involves the following steps

bull Reviewing installation prerequisitesbull Reviewing Web browser requirementsbull Reviewing the storage systems that OnCommand Report supportsbull Reviewing DataFabric Manager server requirementsbull Gathering information about your DataFabric Manager servers

Installation requirements for OnCommand ReportBefore you install OnCommand Report you must ensure that the host meets the installationprerequisites

Component Requirement

Operatingsystem

One of the following operating systems

bull Windows Server 2003 Enterprise Edition or Standard Edition (64-bit)bull Windows Server 2008 Enterprise Edition or Standard Edition (64-bit)bull Windows Server 2008 R2 Enterprise Edition or Standard Edition (64-bit)

These operating systems are supported on a physical machine or a virtual machineYou must run the virtual machine on VMware ESX server version 40 or higher

CPU bull For 300 storage systems 24 GHz Dual core Pentium processors or equivalentbull For 300 to 600 storage systems 24 GHz Quad Core Pentium processors or

equivalent

Memory bull For 300 storage systems 8 GBbull For 300 to 600 storage systems 16 GB

10 | OnCommandreg Report 11 Installation and Administration Guide

Component Requirement

Disk space 14 GB

Note If OnCommand Report is installed on a drive other than where theoperating system is installed then OnCommand Report requires 4 GB disk spacein the system drive (where the operating system is installed) and 10 GB space inthe other drive (where OnCommand Report is installed)

For example if C drive is the system drive and you install OnCommand Reportin D drive then C drive must have a minimum of 4 GB space available and Ddrive must have a minimum of 10 GB space available

Software You must not install OnCommand Report on a host that runs any of the following

bull DataFabric Manager serverbull OnCommand Insight (previously known as SANscreen)

Network bull A network connection to the hosts where your DataFabric Manager servers areinstalled

bull Access to the following ports

bull 80bull 443bull 3306bull 8080bull 9300

Note You can change these ports by choosing a custom installation Youmust ensure that these ports are not used by any other applications in thesystem For more information about the ports see List of ports used byOnCommand Report

Permissions A user account with administrator-level privileges to install OnCommand Report

Remoteconnectivity

Internet connectivity to allow WebEx access or a remote desktop connection tofacilitate installation and post-installation support

Accessibility HTTP or FTP access to the internet

Virus scan You must disable antivirus scans before you install OnCommand Report You mustreenable the scans after the installation is complete

For the latest information about OnCommand Report installation requirements see theInteroperability Matrix Tool

Planning your OnCommand Report deployment | 11

Related references

List of ports used by OnCommand Report on page 17

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Web browser requirementsYou must use a supported Web browser to access the OnCommand Report Administration Consoleand Reporting Connection

The following Web browsers are supported

bull Microsoft Internet Explorer 8bull Mozilla Firefox 35 and 36

The minimum recommended screen resolution for the computer that you use to access theAdministration Console or Reporting Connection is 1280 x 800

For the latest information about currently supported Web browsers see the Interoperability MatrixTool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Data ONTAP versions that OnCommand Report supportsYou can use OnCommand Report to view and create reports that include data from specific storagesystems

OnCommand Report can report on NetApp storage systems that use the following versions

bull Data ONTAP 7xbull Data ONTAP 8x (7-Mode only)

For the latest information about currently supported Data ONTAP versions see the InteroperabilityMatrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

12 | OnCommandreg Report 11 Installation and Administration Guide

DataFabric Manager server requirementsOnCommand Report can acquire data from DataFabric Manager servers that meet specificrequirements

Requirement Description

Supportedversion

OnCommand Report supports DataFabric Manager server 40 401 50 501502

Number ofstorage systems

You can configure OnCommand Report to collect data from any number ofDataFabric Manager servers It is best if you configure OnCommand Report tocollect data for no more than 600 storage systems

Note To identify the number of storage systems for which OnCommandReport currently has data you can view the Storage Systems detail report oryou can add the Storage Count data element to a report For informationabout reports see the OnCommand Report User Guide

Database useraccount

You must ensure that each DataFabric Manager server has a database useraccount that is enabled for database access OnCommand Report uses thisaccount to access read-only views from the DataFabric Manager serverdatabase For information about how to manage database user accounts see theOnCommand Unified Manager Operations Manager Administration Guide

Planning your OnCommand Report deployment | 13

Requirement Description

Enabled databaseviews

OnCommand Report requires access to the following read-only views in theDataFabric Manager server database These views are enabled by default If youhave disabled the views you need to reenable them For information about howto manage database views see the OnCommand Unified Manager OperationsManager Administration Guide

The following are the read-only views in the DataFabric Manager serverdatabase

bull aggregateViewbull cifsShareViewbull commentNamesViewbull diskViewbull hostViewbull igroupViewbull interfaceViewbull lunIGroupMapViewbull lunViewbull nfsExportViewbull objCommentViewbull objectViewbull plexViewbull qtreeViewbull raidGroupViewbull resGroupMembersViewbull snapReserveViewbull snapshotViewbull storageSystemViewbull userAliasViewbull userMapViewbull userQuotaViewbull vFilerViewbull volumeView

For the latest information about currently supported DataFabric Manager server versions see theInteroperability Matrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

14 | OnCommandreg Report 11 Installation and Administration Guide

Information you need about DataFabric Manager serversAfter you install OnCommand Report you must configure it to acquire data from your DataFabricManager servers You must gather this information about each of your DataFabric Manager serversso that you can enter it during initial product configuration

To acquire data from your DataFabric Manager servers OnCommand Report requires the followinginformation about each server

bull IP address or a fully qualified domain namebull Port for the DataFabric Manager servers database (the default port is 2638)bull User name and password for the database accountbull Version

Planning your OnCommand Report deployment | 15

Deploying OnCommand Report

To deploy OnCommand Report you need to download the product installer and then run theinstallation wizard After the installation is complete you can get the product up and running

About this task

You must have administrator-level access privileges to download and install this product Otherwisean error message is displayed

Downloading the OnCommand Report installerDownload the OnCommand Report installer from the NetApp Support Site

Before you begin

You must have a login to the NetApp Support Site at supportnetappcom

Steps

1 Log in to the host where you want to install OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

After you finish

Install OnCommand Report

Installing OnCommand ReportYou must run the installation wizard to install OnCommand Report You must use this procedurewhen installing OnCommand Report on a system other than Windows Server 2008

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

16 | OnCommandreg Report 11 Installation and Administration Guide

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Navigate to the directory where you downloaded the installation file

3 Run OnCommand Report-arch-version-buildmsi

4 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Related concepts

Configuring data acquisition from your DataFabric Manager servers on page 27

User accounts in OnCommand Report on page 34

Related tasks

Getting started with OnCommand Report on page 25

Logging in to the OnCommand Report Administration Console on page 24

Validating your license key on page 26

Related references

Configure Server panel on page 18

Installation requirements for OnCommand Report on page 10

List of ports used by OnCommand ReportOnCommand Report uses several ports and you must ensure that these ports are not used by anyother applications in the system

The following table provides a list of the default ports used by OnCommand Report

Port Number Can be modified

1090 No

1091 No

1098 No

1099 Yes

1527 No

4446 No

Deploying OnCommand Report | 17

Port Number Can be modified

4712 No

4713 No

5445 No

5455 No

5500 No

5501 No

8009 No

8080 Yes

8083 No

9300 Yes

9334 No

9362 No

9399 No

Note For information about the ports that can be modified see Configure Server panel topic

Related tasks

Installing OnCommand Report on page 16

Related references

Configure Server panel on page 18

Configure Server panelYou can use the Configure Server panel to modify the ports that OnCommand Report uses Thispanel appears when you select a custom installation

You can modify the following ports

Portal Port (HTTP) Used to access the Administration Console through a Web browser by usingHTTP You use the Administration Console to configure OnCommandReport The default port is 80

Secured Portal Port(HTTPS)

Used to access the Administration Console through a Web browser by usingHTTPS The default port is 443

18 | OnCommandreg Report 11 Installation and Administration Guide

Internal DatabasePort (SQL)

Used internally as an access point to the MySQL database that is installedwith OnCommand Report The default port is 3306

Reporting HTTPServer Port

Used to access the Reporting Connection through a Web browser You usethe Reporting Connection to view and create reports The default port is8080

Reporting EnginePort

Used to access the reporting engine that enables you to view and createreports The default port is 9300

Related tasks

Installing OnCommand Report on page 16

Installing OnCommand Report on Windows Server 2008You must run the installation wizard to install OnCommand Report on Windows Server 2008 andWindows Server 2008 R2

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Open the Administrator command prompt

Note This is different from a normal command prompt

3 Navigate to the directory where you downloaded the installation file

4 Type the following file name

OnCommand Report-arch-version-buildmsi

5 Click Enter

6 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Deploying OnCommand Report | 19

Completing OnCommand Report upgrade tasksTo complete the OnCommand Report upgrade you must manually back up the existing reportschedules upgrade to the next version of OnCommand Report and then manually restore theexisting report schedules You must do this because OnCommand Report does not automaticallyback up and restore report schedules during upgrade

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Preparing to migrate report scheduleOnCommand Report does not automatically back up report schedules during the upgrade You mustmanually back up the existing report schedules before upgrading OnCommand Report

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click Administer OnCommand Insight Report content

3 In the Administration page click the Status tab and then click Schedules in the left pane

4 In the left pane click Advanced options

5 From the Type list select Query and then click Apply

A list of existing report schedules is displayed in the right pane

6 In the report schedule you want to migrate click the drop-down list and then click Setproperties to view the location of the report

You must make a note of the report location that you want to manually migrate after the versionupgrade and click Ok

7 In the report schedule that you want to migrate click the drop-down list and then click Modifythe schedule

You must make a note of the schedule properties from the Schedules page such as FrequencyOptions Start time End time and Prompt values

8 Click Ok

Related concepts

Completing OnCommand Report upgrade tasks on page 20

20 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Migrating report schedules on page 22

Upgrading OnCommand Report on page 21

Upgrading OnCommand ReportTo upgrade OnCommand Report to the latest release you must fulfill several prerequisites anddownload and install the software

Before you begin

bull Installation prerequisites must have been met For more information about the prerequisites seeInstallation requirements for OnCommand Report

bull You must have administrator-level access privileges to install this productbull Ensure that you have completed the prerequisites for migrating report schedulesbull Ensure that you have saved the custom reports in OnCommand Report version packagebull Ensure that you have used Microsoft Windows files and folders naming conventions for your

custom report namesElse during the upgrade the custom reports will not be backed up

About this task

Note

1 You cannot back up custom reports saved in the My Folders and dashboard style customreports Also you cannot backup the report email scheduling configuration settings through theReporting Connection

2 If you make any changes to the predesigned reports then the changes will not be restored afterthe upgrade

Steps

1 Log in to the host where you want to install the new version of OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

3 Navigate to the directory where you downloaded the installation file and run

OnCommand Report-arch-version-buildmsi

4 Start the installation wizard and follow the prompts on the wizard to complete the installation

The Backup and Restore database option is enabled by default To change the backup locationclick Browse If you disable the Backup and Restore database option then you will lose yourdata

Deploying OnCommand Report | 21

Note Backing up the database can take several minutes

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Reconfiguring OnCommand Report on page 46

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Related references

Installation requirements for OnCommand Report on page 10

Migrating report schedulesOnCommand Report does not automatically restore report schedules during the upgrade You mustmanually restore the existing report schedules after upgrading OnCommand Report

Before you begin

Ensure that you have completed the prerequisites for migrating report schedules

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click OnCommand Report content

3 Navigate to the report that you want to set the schedule for and click the Schedule icon on theright side of the pane

4 Enter the schedule properties that you noted down while preparing to migrate the report schedulesand click Ok

Schedule properties could include any of the following options Frequency Options Start timeEnd time and Prompt values

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

22 | OnCommandreg Report 11 Installation and Administration Guide

Uninstalling OnCommand ReportYou can uninstall OnCommand Report

Steps

1 Log in to the host as a user with administrator-level privileges

2 Click Start gt Control Panel

3 Select the program settings for your operating system

If the operating system is Then

Windows Server 2003 Select Add or Remove Programs

Windows Server 2008 Select Programs and Features

4 Uninstall OnCommand Report version

Deploying OnCommand Report | 23

Configuring OnCommand Report

You can use the Administration Console to configure OnCommand Report so that users can view andcreate reports from the Reporting Connection

You can perform the following tasks to configure OnCommand Report

bull Validating your licensebull Managing data acquisition from DataFabric Manager serversbull Configuring AutoSupport for troubleshooting helpbull Managing user accountsbull Backing up and restoring databull Triggering manual data acquisitionbull Triggering the manual extract transform and load (ETL) operation

Logging in to the OnCommand Report AdministrationConsole

You can access the OnCommand Report Administration Console through a Web browser You canuse the Administration Console to configure OnCommand Report

Before you begin

Web browser requirements must be met

About this task

OnCommand Report ships with the following default user account

bull User name adminbull Password admin123

You must use this user account when you log in to the Administration Console for the first time Youshould change the password for this user account after you log in

Steps

1 Enter the following URL in your Web browser httphosthttp_port

host is the IP address or host name of the host where OnCommand Report is installed

http_port is the port that uses an HTTP connection This port is known as the portal port Thedefault port is 80

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2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

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License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

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Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

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Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

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3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

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bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

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LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

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Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

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5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

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Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 3: ocr_admin

Configuring data acquisition from your DataFabric Manager servers 27

Adding information about your DataFabric Manager servers 27

Editing information about your DataFabric Manager servers 30

Deleting information about your DataFabric Manager servers 31

Testing connections to DataFabric Manager servers 31

Setting the data acquisition schedule for DataFabric Manager servers 32

Initiating data acquisition from DataFabric Manager servers 32

Updating reports with acquired data 33

Monitoring reporting data status with the ETL option 33

User accounts in OnCommand Report 34

Adding user accounts 35

Manage Users dialog box 36

Editing user accounts 38

Changing passwords for user accounts 38

Deleting user accounts 39

Creating DataFabric Manager server users 39

Enabling and configuring LDAP 40

Auditing user activity 41

Configuring AutoSupport for troubleshooting help 41

AutoSupport Configuration dialog box 42

Configuring OnCommand Report to send emails 43

Backing up the OnCommand Report database 43

Restoring the database 44

Exporting custom reports 44

Importing custom reports 45

Reconfiguring OnCommand Report 46

Monitoring the status of data acquisition 47DataFabric Manager servers view 47

Troubleshooting OnCommand Report 50Troubleshooting data acquisition 50

Restarting the OnCommand Report server 53

Sending AutoSupport information to technical support 54

Troubleshooting view 54

Logs view 55

Copyright information 56Trademark information 57

4 | OnCommandreg Report 11 Installation and Administration Guide

How to send your comments 58Index 59

Table of Contents | 5

Understanding OnCommand Report

OnCommand Report provides comprehensive reporting of your NetApp storage infrastructure Youcan consolidate data from your DataFabric Manager servers and then view predesigned reports andcreate your own custom reports These reports can help you optimize your storage and improvecapacity planning

OnCommand Report featuresOnCommand Report provides visibility to NetApp storage resources in the data center WithOnCommand Report administrators can consolidate data from multiple DataFabric Manager servers

OnCommand Report performs the following actions

bull Identifies your NetApp storage environmentbull Displays inventory and capacity information such as growth capacity utilization overcommitted

capacity deduplication effects and space reservationbull Provides information about controllers status of controllers (for example active-active status)

and resource groupsbull Enables the consolidation of data from multiple DataFabric Manager serversbull Enables you to create and customize reportsbull Enables you to group data in reports by using constructs supported by the DataFabric Manager

server for example resource groups

OnCommand Report operates as agent-less software that runs on Microsoft Windows

What you can do with OnCommand ReportStorage administrators and managers use OnCommand Report to gain insight into storage resourcesin their environment assess the impact of growth and capacity utilization statistics and improveresource utilization

OnCommand Report enables storage administrators to accomplish the following tasks

bull Gain global visibility into storage network assets such as aggregates vFiler units disks volumesand controllers to understand their availability relationship and usage at a resource group or anenterprise level

bull Improve capacity planning by identifying free and used capacitybull Make correct storage-related decisions based on accurate reports

6 | OnCommandreg Report 11 Installation and Administration Guide

Questions you can answer with OnCommand ReportAdministrators can use OnCommand Report to answer many questions that can help them understandtheir storage environment better

The following are examples of the types of questions that you can answer by using OnCommandReport

bull How much storage do we have what are the attributes of these storage objects and what is theirstatus

bull How much purchased storage are we actually usingbull Where are the wasted or unused licenses that we can recoverbull What CIFS shares and NFS exports do we havebull What is the distribution of assets in our environment

OnCommand Report architectureOnCommand Report acquires and consolidates data from multiple DataFabric Manager servers Thedata from these servers includes inventory information about your NetApp storage You can manageand view the data by using the Administration Console and the Reporting Connection

The following illustration shows the OnCommand Report architecture

OnCommand Report comprises the following main components

OnCommandReport server

The OnCommand Report server obtains data from DataFabric Manager serversand provides access to the Administration Console and the ReportingConnection The server can obtain data from multiple DataFabric Managerservers at the same time

Understanding OnCommand Report | 7

To obtain data from DataFabric Manager servers OnCommand Reportperforms the following actions

bull Remotely accesses and acquires data from the DataFabric Manager serverdatabases by accessing read-only views

bull Consolidates the data in the OnCommand Report databasebull Extracts transforms and loads the data into the data warehouse three hours

from the start of acquiring the data from the DataFabric Manager serversFor example if data acquisition starts at 300 pm then ETL starts at 600pm

The data warehouse is a repository that the reporting engine uses to accessdata After the data is in the data warehouse it is available for use in reports

AdministrationConsole

The Administration Console is a web-based interface that helps you performthe following tasks

bull Validating your licensebull Configuring data acquisition from DataFabric Manager serversbull Troubleshooting data acquisitionbull Monitoring the status of data acquisitionbull Configuring user accountsbull Configuring AutoSupport for troubleshooting helpbull Backing up and restoring the database

ReportingConnection

The Reporting Connection is a web-based interface that helps you perform thefollowing tasks

bull Viewing predesigned reports and create your own custom reports by usingQuery Studio

bull Scheduling reports for email distributionbull Making backup of custom reportsbull Restoring custom reports

Where to find more information about OnCommand ReportFind more information about OnCommand Report on the NetApp web site and in other OnCommandReport documentation

8 | OnCommandreg Report 11 Installation and Administration Guide

Videos for OnCommand ReportYou can access how-to videos that show you how to perform some actions in OnCommand ReportThe videos are located on the OnCommand Report Customer Community a private forum forcustomers

Access the following videos on the Customer Community using this link OnCommand Reportvideos

Note You need a user name and password for this community To obtain them click the Becomea Member link

bull Installing OnCommand Reportbull Configuring OnCommand Reportbull Viewing predesigned reportsbull Creating custom reports

OnCommand Report on the webFor comprehensive up-to-date information about OnCommand Report you must use these NetAppweb site resources

bull OnCommand Report product web site athttpwwwnetappcomusproductsmanagement-softwareoncommand-reporthtml

bull The NetApp Support Site at supportnetappcombull OnCommand Report community at httpscommunitiesnetappcomcommunity

products_and_solutionsstorage_management_softwareoncommand-report

OnCommand Report documentationOnCommand Report is accompanied by a set of guides

OnCommand ReportInstallation andAdministration Guide

Lists the prerequisites needed to install OnCommand Report Explainshow to configure licenses and DataFabric Manager servers andprovides troubleshooting information

OnCommand Report UserGuide

Provides an overview of the OnCommand Report product describeshow to use the many predesigned reports and explains how to createyour own report using the Query Studio report authoring tool

Understanding OnCommand Report | 9

Planning your OnCommand Report deployment

You need to perform several steps before you can install OnCommand Report

Planning your deployment involves the following steps

bull Reviewing installation prerequisitesbull Reviewing Web browser requirementsbull Reviewing the storage systems that OnCommand Report supportsbull Reviewing DataFabric Manager server requirementsbull Gathering information about your DataFabric Manager servers

Installation requirements for OnCommand ReportBefore you install OnCommand Report you must ensure that the host meets the installationprerequisites

Component Requirement

Operatingsystem

One of the following operating systems

bull Windows Server 2003 Enterprise Edition or Standard Edition (64-bit)bull Windows Server 2008 Enterprise Edition or Standard Edition (64-bit)bull Windows Server 2008 R2 Enterprise Edition or Standard Edition (64-bit)

These operating systems are supported on a physical machine or a virtual machineYou must run the virtual machine on VMware ESX server version 40 or higher

CPU bull For 300 storage systems 24 GHz Dual core Pentium processors or equivalentbull For 300 to 600 storage systems 24 GHz Quad Core Pentium processors or

equivalent

Memory bull For 300 storage systems 8 GBbull For 300 to 600 storage systems 16 GB

10 | OnCommandreg Report 11 Installation and Administration Guide

Component Requirement

Disk space 14 GB

Note If OnCommand Report is installed on a drive other than where theoperating system is installed then OnCommand Report requires 4 GB disk spacein the system drive (where the operating system is installed) and 10 GB space inthe other drive (where OnCommand Report is installed)

For example if C drive is the system drive and you install OnCommand Reportin D drive then C drive must have a minimum of 4 GB space available and Ddrive must have a minimum of 10 GB space available

Software You must not install OnCommand Report on a host that runs any of the following

bull DataFabric Manager serverbull OnCommand Insight (previously known as SANscreen)

Network bull A network connection to the hosts where your DataFabric Manager servers areinstalled

bull Access to the following ports

bull 80bull 443bull 3306bull 8080bull 9300

Note You can change these ports by choosing a custom installation Youmust ensure that these ports are not used by any other applications in thesystem For more information about the ports see List of ports used byOnCommand Report

Permissions A user account with administrator-level privileges to install OnCommand Report

Remoteconnectivity

Internet connectivity to allow WebEx access or a remote desktop connection tofacilitate installation and post-installation support

Accessibility HTTP or FTP access to the internet

Virus scan You must disable antivirus scans before you install OnCommand Report You mustreenable the scans after the installation is complete

For the latest information about OnCommand Report installation requirements see theInteroperability Matrix Tool

Planning your OnCommand Report deployment | 11

Related references

List of ports used by OnCommand Report on page 17

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Web browser requirementsYou must use a supported Web browser to access the OnCommand Report Administration Consoleand Reporting Connection

The following Web browsers are supported

bull Microsoft Internet Explorer 8bull Mozilla Firefox 35 and 36

The minimum recommended screen resolution for the computer that you use to access theAdministration Console or Reporting Connection is 1280 x 800

For the latest information about currently supported Web browsers see the Interoperability MatrixTool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Data ONTAP versions that OnCommand Report supportsYou can use OnCommand Report to view and create reports that include data from specific storagesystems

OnCommand Report can report on NetApp storage systems that use the following versions

bull Data ONTAP 7xbull Data ONTAP 8x (7-Mode only)

For the latest information about currently supported Data ONTAP versions see the InteroperabilityMatrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

12 | OnCommandreg Report 11 Installation and Administration Guide

DataFabric Manager server requirementsOnCommand Report can acquire data from DataFabric Manager servers that meet specificrequirements

Requirement Description

Supportedversion

OnCommand Report supports DataFabric Manager server 40 401 50 501502

Number ofstorage systems

You can configure OnCommand Report to collect data from any number ofDataFabric Manager servers It is best if you configure OnCommand Report tocollect data for no more than 600 storage systems

Note To identify the number of storage systems for which OnCommandReport currently has data you can view the Storage Systems detail report oryou can add the Storage Count data element to a report For informationabout reports see the OnCommand Report User Guide

Database useraccount

You must ensure that each DataFabric Manager server has a database useraccount that is enabled for database access OnCommand Report uses thisaccount to access read-only views from the DataFabric Manager serverdatabase For information about how to manage database user accounts see theOnCommand Unified Manager Operations Manager Administration Guide

Planning your OnCommand Report deployment | 13

Requirement Description

Enabled databaseviews

OnCommand Report requires access to the following read-only views in theDataFabric Manager server database These views are enabled by default If youhave disabled the views you need to reenable them For information about howto manage database views see the OnCommand Unified Manager OperationsManager Administration Guide

The following are the read-only views in the DataFabric Manager serverdatabase

bull aggregateViewbull cifsShareViewbull commentNamesViewbull diskViewbull hostViewbull igroupViewbull interfaceViewbull lunIGroupMapViewbull lunViewbull nfsExportViewbull objCommentViewbull objectViewbull plexViewbull qtreeViewbull raidGroupViewbull resGroupMembersViewbull snapReserveViewbull snapshotViewbull storageSystemViewbull userAliasViewbull userMapViewbull userQuotaViewbull vFilerViewbull volumeView

For the latest information about currently supported DataFabric Manager server versions see theInteroperability Matrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

14 | OnCommandreg Report 11 Installation and Administration Guide

Information you need about DataFabric Manager serversAfter you install OnCommand Report you must configure it to acquire data from your DataFabricManager servers You must gather this information about each of your DataFabric Manager serversso that you can enter it during initial product configuration

To acquire data from your DataFabric Manager servers OnCommand Report requires the followinginformation about each server

bull IP address or a fully qualified domain namebull Port for the DataFabric Manager servers database (the default port is 2638)bull User name and password for the database accountbull Version

Planning your OnCommand Report deployment | 15

Deploying OnCommand Report

To deploy OnCommand Report you need to download the product installer and then run theinstallation wizard After the installation is complete you can get the product up and running

About this task

You must have administrator-level access privileges to download and install this product Otherwisean error message is displayed

Downloading the OnCommand Report installerDownload the OnCommand Report installer from the NetApp Support Site

Before you begin

You must have a login to the NetApp Support Site at supportnetappcom

Steps

1 Log in to the host where you want to install OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

After you finish

Install OnCommand Report

Installing OnCommand ReportYou must run the installation wizard to install OnCommand Report You must use this procedurewhen installing OnCommand Report on a system other than Windows Server 2008

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

16 | OnCommandreg Report 11 Installation and Administration Guide

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Navigate to the directory where you downloaded the installation file

3 Run OnCommand Report-arch-version-buildmsi

4 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Related concepts

Configuring data acquisition from your DataFabric Manager servers on page 27

User accounts in OnCommand Report on page 34

Related tasks

Getting started with OnCommand Report on page 25

Logging in to the OnCommand Report Administration Console on page 24

Validating your license key on page 26

Related references

Configure Server panel on page 18

Installation requirements for OnCommand Report on page 10

List of ports used by OnCommand ReportOnCommand Report uses several ports and you must ensure that these ports are not used by anyother applications in the system

The following table provides a list of the default ports used by OnCommand Report

Port Number Can be modified

1090 No

1091 No

1098 No

1099 Yes

1527 No

4446 No

Deploying OnCommand Report | 17

Port Number Can be modified

4712 No

4713 No

5445 No

5455 No

5500 No

5501 No

8009 No

8080 Yes

8083 No

9300 Yes

9334 No

9362 No

9399 No

Note For information about the ports that can be modified see Configure Server panel topic

Related tasks

Installing OnCommand Report on page 16

Related references

Configure Server panel on page 18

Configure Server panelYou can use the Configure Server panel to modify the ports that OnCommand Report uses Thispanel appears when you select a custom installation

You can modify the following ports

Portal Port (HTTP) Used to access the Administration Console through a Web browser by usingHTTP You use the Administration Console to configure OnCommandReport The default port is 80

Secured Portal Port(HTTPS)

Used to access the Administration Console through a Web browser by usingHTTPS The default port is 443

18 | OnCommandreg Report 11 Installation and Administration Guide

Internal DatabasePort (SQL)

Used internally as an access point to the MySQL database that is installedwith OnCommand Report The default port is 3306

Reporting HTTPServer Port

Used to access the Reporting Connection through a Web browser You usethe Reporting Connection to view and create reports The default port is8080

Reporting EnginePort

Used to access the reporting engine that enables you to view and createreports The default port is 9300

Related tasks

Installing OnCommand Report on page 16

Installing OnCommand Report on Windows Server 2008You must run the installation wizard to install OnCommand Report on Windows Server 2008 andWindows Server 2008 R2

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Open the Administrator command prompt

Note This is different from a normal command prompt

3 Navigate to the directory where you downloaded the installation file

4 Type the following file name

OnCommand Report-arch-version-buildmsi

5 Click Enter

6 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Deploying OnCommand Report | 19

Completing OnCommand Report upgrade tasksTo complete the OnCommand Report upgrade you must manually back up the existing reportschedules upgrade to the next version of OnCommand Report and then manually restore theexisting report schedules You must do this because OnCommand Report does not automaticallyback up and restore report schedules during upgrade

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Preparing to migrate report scheduleOnCommand Report does not automatically back up report schedules during the upgrade You mustmanually back up the existing report schedules before upgrading OnCommand Report

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click Administer OnCommand Insight Report content

3 In the Administration page click the Status tab and then click Schedules in the left pane

4 In the left pane click Advanced options

5 From the Type list select Query and then click Apply

A list of existing report schedules is displayed in the right pane

6 In the report schedule you want to migrate click the drop-down list and then click Setproperties to view the location of the report

You must make a note of the report location that you want to manually migrate after the versionupgrade and click Ok

7 In the report schedule that you want to migrate click the drop-down list and then click Modifythe schedule

You must make a note of the schedule properties from the Schedules page such as FrequencyOptions Start time End time and Prompt values

8 Click Ok

Related concepts

Completing OnCommand Report upgrade tasks on page 20

20 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Migrating report schedules on page 22

Upgrading OnCommand Report on page 21

Upgrading OnCommand ReportTo upgrade OnCommand Report to the latest release you must fulfill several prerequisites anddownload and install the software

Before you begin

bull Installation prerequisites must have been met For more information about the prerequisites seeInstallation requirements for OnCommand Report

bull You must have administrator-level access privileges to install this productbull Ensure that you have completed the prerequisites for migrating report schedulesbull Ensure that you have saved the custom reports in OnCommand Report version packagebull Ensure that you have used Microsoft Windows files and folders naming conventions for your

custom report namesElse during the upgrade the custom reports will not be backed up

About this task

Note

1 You cannot back up custom reports saved in the My Folders and dashboard style customreports Also you cannot backup the report email scheduling configuration settings through theReporting Connection

2 If you make any changes to the predesigned reports then the changes will not be restored afterthe upgrade

Steps

1 Log in to the host where you want to install the new version of OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

3 Navigate to the directory where you downloaded the installation file and run

OnCommand Report-arch-version-buildmsi

4 Start the installation wizard and follow the prompts on the wizard to complete the installation

The Backup and Restore database option is enabled by default To change the backup locationclick Browse If you disable the Backup and Restore database option then you will lose yourdata

Deploying OnCommand Report | 21

Note Backing up the database can take several minutes

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Reconfiguring OnCommand Report on page 46

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Related references

Installation requirements for OnCommand Report on page 10

Migrating report schedulesOnCommand Report does not automatically restore report schedules during the upgrade You mustmanually restore the existing report schedules after upgrading OnCommand Report

Before you begin

Ensure that you have completed the prerequisites for migrating report schedules

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click OnCommand Report content

3 Navigate to the report that you want to set the schedule for and click the Schedule icon on theright side of the pane

4 Enter the schedule properties that you noted down while preparing to migrate the report schedulesand click Ok

Schedule properties could include any of the following options Frequency Options Start timeEnd time and Prompt values

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

22 | OnCommandreg Report 11 Installation and Administration Guide

Uninstalling OnCommand ReportYou can uninstall OnCommand Report

Steps

1 Log in to the host as a user with administrator-level privileges

2 Click Start gt Control Panel

3 Select the program settings for your operating system

If the operating system is Then

Windows Server 2003 Select Add or Remove Programs

Windows Server 2008 Select Programs and Features

4 Uninstall OnCommand Report version

Deploying OnCommand Report | 23

Configuring OnCommand Report

You can use the Administration Console to configure OnCommand Report so that users can view andcreate reports from the Reporting Connection

You can perform the following tasks to configure OnCommand Report

bull Validating your licensebull Managing data acquisition from DataFabric Manager serversbull Configuring AutoSupport for troubleshooting helpbull Managing user accountsbull Backing up and restoring databull Triggering manual data acquisitionbull Triggering the manual extract transform and load (ETL) operation

Logging in to the OnCommand Report AdministrationConsole

You can access the OnCommand Report Administration Console through a Web browser You canuse the Administration Console to configure OnCommand Report

Before you begin

Web browser requirements must be met

About this task

OnCommand Report ships with the following default user account

bull User name adminbull Password admin123

You must use this user account when you log in to the Administration Console for the first time Youshould change the password for this user account after you log in

Steps

1 Enter the following URL in your Web browser httphosthttp_port

host is the IP address or host name of the host where OnCommand Report is installed

http_port is the port that uses an HTTP connection This port is known as the portal port Thedefault port is 80

24 | OnCommandreg Report 11 Installation and Administration Guide

2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

26 | OnCommandreg Report 11 Installation and Administration Guide

License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

28 | OnCommandreg Report 11 Installation and Administration Guide

Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

30 | OnCommandreg Report 11 Installation and Administration Guide

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

32 | OnCommandreg Report 11 Installation and Administration Guide

3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

34 | OnCommandreg Report 11 Installation and Administration Guide

bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

36 | OnCommandreg Report 11 Installation and Administration Guide

LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 4: ocr_admin

How to send your comments 58Index 59

Table of Contents | 5

Understanding OnCommand Report

OnCommand Report provides comprehensive reporting of your NetApp storage infrastructure Youcan consolidate data from your DataFabric Manager servers and then view predesigned reports andcreate your own custom reports These reports can help you optimize your storage and improvecapacity planning

OnCommand Report featuresOnCommand Report provides visibility to NetApp storage resources in the data center WithOnCommand Report administrators can consolidate data from multiple DataFabric Manager servers

OnCommand Report performs the following actions

bull Identifies your NetApp storage environmentbull Displays inventory and capacity information such as growth capacity utilization overcommitted

capacity deduplication effects and space reservationbull Provides information about controllers status of controllers (for example active-active status)

and resource groupsbull Enables the consolidation of data from multiple DataFabric Manager serversbull Enables you to create and customize reportsbull Enables you to group data in reports by using constructs supported by the DataFabric Manager

server for example resource groups

OnCommand Report operates as agent-less software that runs on Microsoft Windows

What you can do with OnCommand ReportStorage administrators and managers use OnCommand Report to gain insight into storage resourcesin their environment assess the impact of growth and capacity utilization statistics and improveresource utilization

OnCommand Report enables storage administrators to accomplish the following tasks

bull Gain global visibility into storage network assets such as aggregates vFiler units disks volumesand controllers to understand their availability relationship and usage at a resource group or anenterprise level

bull Improve capacity planning by identifying free and used capacitybull Make correct storage-related decisions based on accurate reports

6 | OnCommandreg Report 11 Installation and Administration Guide

Questions you can answer with OnCommand ReportAdministrators can use OnCommand Report to answer many questions that can help them understandtheir storage environment better

The following are examples of the types of questions that you can answer by using OnCommandReport

bull How much storage do we have what are the attributes of these storage objects and what is theirstatus

bull How much purchased storage are we actually usingbull Where are the wasted or unused licenses that we can recoverbull What CIFS shares and NFS exports do we havebull What is the distribution of assets in our environment

OnCommand Report architectureOnCommand Report acquires and consolidates data from multiple DataFabric Manager servers Thedata from these servers includes inventory information about your NetApp storage You can manageand view the data by using the Administration Console and the Reporting Connection

The following illustration shows the OnCommand Report architecture

OnCommand Report comprises the following main components

OnCommandReport server

The OnCommand Report server obtains data from DataFabric Manager serversand provides access to the Administration Console and the ReportingConnection The server can obtain data from multiple DataFabric Managerservers at the same time

Understanding OnCommand Report | 7

To obtain data from DataFabric Manager servers OnCommand Reportperforms the following actions

bull Remotely accesses and acquires data from the DataFabric Manager serverdatabases by accessing read-only views

bull Consolidates the data in the OnCommand Report databasebull Extracts transforms and loads the data into the data warehouse three hours

from the start of acquiring the data from the DataFabric Manager serversFor example if data acquisition starts at 300 pm then ETL starts at 600pm

The data warehouse is a repository that the reporting engine uses to accessdata After the data is in the data warehouse it is available for use in reports

AdministrationConsole

The Administration Console is a web-based interface that helps you performthe following tasks

bull Validating your licensebull Configuring data acquisition from DataFabric Manager serversbull Troubleshooting data acquisitionbull Monitoring the status of data acquisitionbull Configuring user accountsbull Configuring AutoSupport for troubleshooting helpbull Backing up and restoring the database

ReportingConnection

The Reporting Connection is a web-based interface that helps you perform thefollowing tasks

bull Viewing predesigned reports and create your own custom reports by usingQuery Studio

bull Scheduling reports for email distributionbull Making backup of custom reportsbull Restoring custom reports

Where to find more information about OnCommand ReportFind more information about OnCommand Report on the NetApp web site and in other OnCommandReport documentation

8 | OnCommandreg Report 11 Installation and Administration Guide

Videos for OnCommand ReportYou can access how-to videos that show you how to perform some actions in OnCommand ReportThe videos are located on the OnCommand Report Customer Community a private forum forcustomers

Access the following videos on the Customer Community using this link OnCommand Reportvideos

Note You need a user name and password for this community To obtain them click the Becomea Member link

bull Installing OnCommand Reportbull Configuring OnCommand Reportbull Viewing predesigned reportsbull Creating custom reports

OnCommand Report on the webFor comprehensive up-to-date information about OnCommand Report you must use these NetAppweb site resources

bull OnCommand Report product web site athttpwwwnetappcomusproductsmanagement-softwareoncommand-reporthtml

bull The NetApp Support Site at supportnetappcombull OnCommand Report community at httpscommunitiesnetappcomcommunity

products_and_solutionsstorage_management_softwareoncommand-report

OnCommand Report documentationOnCommand Report is accompanied by a set of guides

OnCommand ReportInstallation andAdministration Guide

Lists the prerequisites needed to install OnCommand Report Explainshow to configure licenses and DataFabric Manager servers andprovides troubleshooting information

OnCommand Report UserGuide

Provides an overview of the OnCommand Report product describeshow to use the many predesigned reports and explains how to createyour own report using the Query Studio report authoring tool

Understanding OnCommand Report | 9

Planning your OnCommand Report deployment

You need to perform several steps before you can install OnCommand Report

Planning your deployment involves the following steps

bull Reviewing installation prerequisitesbull Reviewing Web browser requirementsbull Reviewing the storage systems that OnCommand Report supportsbull Reviewing DataFabric Manager server requirementsbull Gathering information about your DataFabric Manager servers

Installation requirements for OnCommand ReportBefore you install OnCommand Report you must ensure that the host meets the installationprerequisites

Component Requirement

Operatingsystem

One of the following operating systems

bull Windows Server 2003 Enterprise Edition or Standard Edition (64-bit)bull Windows Server 2008 Enterprise Edition or Standard Edition (64-bit)bull Windows Server 2008 R2 Enterprise Edition or Standard Edition (64-bit)

These operating systems are supported on a physical machine or a virtual machineYou must run the virtual machine on VMware ESX server version 40 or higher

CPU bull For 300 storage systems 24 GHz Dual core Pentium processors or equivalentbull For 300 to 600 storage systems 24 GHz Quad Core Pentium processors or

equivalent

Memory bull For 300 storage systems 8 GBbull For 300 to 600 storage systems 16 GB

10 | OnCommandreg Report 11 Installation and Administration Guide

Component Requirement

Disk space 14 GB

Note If OnCommand Report is installed on a drive other than where theoperating system is installed then OnCommand Report requires 4 GB disk spacein the system drive (where the operating system is installed) and 10 GB space inthe other drive (where OnCommand Report is installed)

For example if C drive is the system drive and you install OnCommand Reportin D drive then C drive must have a minimum of 4 GB space available and Ddrive must have a minimum of 10 GB space available

Software You must not install OnCommand Report on a host that runs any of the following

bull DataFabric Manager serverbull OnCommand Insight (previously known as SANscreen)

Network bull A network connection to the hosts where your DataFabric Manager servers areinstalled

bull Access to the following ports

bull 80bull 443bull 3306bull 8080bull 9300

Note You can change these ports by choosing a custom installation Youmust ensure that these ports are not used by any other applications in thesystem For more information about the ports see List of ports used byOnCommand Report

Permissions A user account with administrator-level privileges to install OnCommand Report

Remoteconnectivity

Internet connectivity to allow WebEx access or a remote desktop connection tofacilitate installation and post-installation support

Accessibility HTTP or FTP access to the internet

Virus scan You must disable antivirus scans before you install OnCommand Report You mustreenable the scans after the installation is complete

For the latest information about OnCommand Report installation requirements see theInteroperability Matrix Tool

Planning your OnCommand Report deployment | 11

Related references

List of ports used by OnCommand Report on page 17

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Web browser requirementsYou must use a supported Web browser to access the OnCommand Report Administration Consoleand Reporting Connection

The following Web browsers are supported

bull Microsoft Internet Explorer 8bull Mozilla Firefox 35 and 36

The minimum recommended screen resolution for the computer that you use to access theAdministration Console or Reporting Connection is 1280 x 800

For the latest information about currently supported Web browsers see the Interoperability MatrixTool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Data ONTAP versions that OnCommand Report supportsYou can use OnCommand Report to view and create reports that include data from specific storagesystems

OnCommand Report can report on NetApp storage systems that use the following versions

bull Data ONTAP 7xbull Data ONTAP 8x (7-Mode only)

For the latest information about currently supported Data ONTAP versions see the InteroperabilityMatrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

12 | OnCommandreg Report 11 Installation and Administration Guide

DataFabric Manager server requirementsOnCommand Report can acquire data from DataFabric Manager servers that meet specificrequirements

Requirement Description

Supportedversion

OnCommand Report supports DataFabric Manager server 40 401 50 501502

Number ofstorage systems

You can configure OnCommand Report to collect data from any number ofDataFabric Manager servers It is best if you configure OnCommand Report tocollect data for no more than 600 storage systems

Note To identify the number of storage systems for which OnCommandReport currently has data you can view the Storage Systems detail report oryou can add the Storage Count data element to a report For informationabout reports see the OnCommand Report User Guide

Database useraccount

You must ensure that each DataFabric Manager server has a database useraccount that is enabled for database access OnCommand Report uses thisaccount to access read-only views from the DataFabric Manager serverdatabase For information about how to manage database user accounts see theOnCommand Unified Manager Operations Manager Administration Guide

Planning your OnCommand Report deployment | 13

Requirement Description

Enabled databaseviews

OnCommand Report requires access to the following read-only views in theDataFabric Manager server database These views are enabled by default If youhave disabled the views you need to reenable them For information about howto manage database views see the OnCommand Unified Manager OperationsManager Administration Guide

The following are the read-only views in the DataFabric Manager serverdatabase

bull aggregateViewbull cifsShareViewbull commentNamesViewbull diskViewbull hostViewbull igroupViewbull interfaceViewbull lunIGroupMapViewbull lunViewbull nfsExportViewbull objCommentViewbull objectViewbull plexViewbull qtreeViewbull raidGroupViewbull resGroupMembersViewbull snapReserveViewbull snapshotViewbull storageSystemViewbull userAliasViewbull userMapViewbull userQuotaViewbull vFilerViewbull volumeView

For the latest information about currently supported DataFabric Manager server versions see theInteroperability Matrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

14 | OnCommandreg Report 11 Installation and Administration Guide

Information you need about DataFabric Manager serversAfter you install OnCommand Report you must configure it to acquire data from your DataFabricManager servers You must gather this information about each of your DataFabric Manager serversso that you can enter it during initial product configuration

To acquire data from your DataFabric Manager servers OnCommand Report requires the followinginformation about each server

bull IP address or a fully qualified domain namebull Port for the DataFabric Manager servers database (the default port is 2638)bull User name and password for the database accountbull Version

Planning your OnCommand Report deployment | 15

Deploying OnCommand Report

To deploy OnCommand Report you need to download the product installer and then run theinstallation wizard After the installation is complete you can get the product up and running

About this task

You must have administrator-level access privileges to download and install this product Otherwisean error message is displayed

Downloading the OnCommand Report installerDownload the OnCommand Report installer from the NetApp Support Site

Before you begin

You must have a login to the NetApp Support Site at supportnetappcom

Steps

1 Log in to the host where you want to install OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

After you finish

Install OnCommand Report

Installing OnCommand ReportYou must run the installation wizard to install OnCommand Report You must use this procedurewhen installing OnCommand Report on a system other than Windows Server 2008

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

16 | OnCommandreg Report 11 Installation and Administration Guide

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Navigate to the directory where you downloaded the installation file

3 Run OnCommand Report-arch-version-buildmsi

4 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Related concepts

Configuring data acquisition from your DataFabric Manager servers on page 27

User accounts in OnCommand Report on page 34

Related tasks

Getting started with OnCommand Report on page 25

Logging in to the OnCommand Report Administration Console on page 24

Validating your license key on page 26

Related references

Configure Server panel on page 18

Installation requirements for OnCommand Report on page 10

List of ports used by OnCommand ReportOnCommand Report uses several ports and you must ensure that these ports are not used by anyother applications in the system

The following table provides a list of the default ports used by OnCommand Report

Port Number Can be modified

1090 No

1091 No

1098 No

1099 Yes

1527 No

4446 No

Deploying OnCommand Report | 17

Port Number Can be modified

4712 No

4713 No

5445 No

5455 No

5500 No

5501 No

8009 No

8080 Yes

8083 No

9300 Yes

9334 No

9362 No

9399 No

Note For information about the ports that can be modified see Configure Server panel topic

Related tasks

Installing OnCommand Report on page 16

Related references

Configure Server panel on page 18

Configure Server panelYou can use the Configure Server panel to modify the ports that OnCommand Report uses Thispanel appears when you select a custom installation

You can modify the following ports

Portal Port (HTTP) Used to access the Administration Console through a Web browser by usingHTTP You use the Administration Console to configure OnCommandReport The default port is 80

Secured Portal Port(HTTPS)

Used to access the Administration Console through a Web browser by usingHTTPS The default port is 443

18 | OnCommandreg Report 11 Installation and Administration Guide

Internal DatabasePort (SQL)

Used internally as an access point to the MySQL database that is installedwith OnCommand Report The default port is 3306

Reporting HTTPServer Port

Used to access the Reporting Connection through a Web browser You usethe Reporting Connection to view and create reports The default port is8080

Reporting EnginePort

Used to access the reporting engine that enables you to view and createreports The default port is 9300

Related tasks

Installing OnCommand Report on page 16

Installing OnCommand Report on Windows Server 2008You must run the installation wizard to install OnCommand Report on Windows Server 2008 andWindows Server 2008 R2

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Open the Administrator command prompt

Note This is different from a normal command prompt

3 Navigate to the directory where you downloaded the installation file

4 Type the following file name

OnCommand Report-arch-version-buildmsi

5 Click Enter

6 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Deploying OnCommand Report | 19

Completing OnCommand Report upgrade tasksTo complete the OnCommand Report upgrade you must manually back up the existing reportschedules upgrade to the next version of OnCommand Report and then manually restore theexisting report schedules You must do this because OnCommand Report does not automaticallyback up and restore report schedules during upgrade

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Preparing to migrate report scheduleOnCommand Report does not automatically back up report schedules during the upgrade You mustmanually back up the existing report schedules before upgrading OnCommand Report

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click Administer OnCommand Insight Report content

3 In the Administration page click the Status tab and then click Schedules in the left pane

4 In the left pane click Advanced options

5 From the Type list select Query and then click Apply

A list of existing report schedules is displayed in the right pane

6 In the report schedule you want to migrate click the drop-down list and then click Setproperties to view the location of the report

You must make a note of the report location that you want to manually migrate after the versionupgrade and click Ok

7 In the report schedule that you want to migrate click the drop-down list and then click Modifythe schedule

You must make a note of the schedule properties from the Schedules page such as FrequencyOptions Start time End time and Prompt values

8 Click Ok

Related concepts

Completing OnCommand Report upgrade tasks on page 20

20 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Migrating report schedules on page 22

Upgrading OnCommand Report on page 21

Upgrading OnCommand ReportTo upgrade OnCommand Report to the latest release you must fulfill several prerequisites anddownload and install the software

Before you begin

bull Installation prerequisites must have been met For more information about the prerequisites seeInstallation requirements for OnCommand Report

bull You must have administrator-level access privileges to install this productbull Ensure that you have completed the prerequisites for migrating report schedulesbull Ensure that you have saved the custom reports in OnCommand Report version packagebull Ensure that you have used Microsoft Windows files and folders naming conventions for your

custom report namesElse during the upgrade the custom reports will not be backed up

About this task

Note

1 You cannot back up custom reports saved in the My Folders and dashboard style customreports Also you cannot backup the report email scheduling configuration settings through theReporting Connection

2 If you make any changes to the predesigned reports then the changes will not be restored afterthe upgrade

Steps

1 Log in to the host where you want to install the new version of OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

3 Navigate to the directory where you downloaded the installation file and run

OnCommand Report-arch-version-buildmsi

4 Start the installation wizard and follow the prompts on the wizard to complete the installation

The Backup and Restore database option is enabled by default To change the backup locationclick Browse If you disable the Backup and Restore database option then you will lose yourdata

Deploying OnCommand Report | 21

Note Backing up the database can take several minutes

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Reconfiguring OnCommand Report on page 46

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Related references

Installation requirements for OnCommand Report on page 10

Migrating report schedulesOnCommand Report does not automatically restore report schedules during the upgrade You mustmanually restore the existing report schedules after upgrading OnCommand Report

Before you begin

Ensure that you have completed the prerequisites for migrating report schedules

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click OnCommand Report content

3 Navigate to the report that you want to set the schedule for and click the Schedule icon on theright side of the pane

4 Enter the schedule properties that you noted down while preparing to migrate the report schedulesand click Ok

Schedule properties could include any of the following options Frequency Options Start timeEnd time and Prompt values

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

22 | OnCommandreg Report 11 Installation and Administration Guide

Uninstalling OnCommand ReportYou can uninstall OnCommand Report

Steps

1 Log in to the host as a user with administrator-level privileges

2 Click Start gt Control Panel

3 Select the program settings for your operating system

If the operating system is Then

Windows Server 2003 Select Add or Remove Programs

Windows Server 2008 Select Programs and Features

4 Uninstall OnCommand Report version

Deploying OnCommand Report | 23

Configuring OnCommand Report

You can use the Administration Console to configure OnCommand Report so that users can view andcreate reports from the Reporting Connection

You can perform the following tasks to configure OnCommand Report

bull Validating your licensebull Managing data acquisition from DataFabric Manager serversbull Configuring AutoSupport for troubleshooting helpbull Managing user accountsbull Backing up and restoring databull Triggering manual data acquisitionbull Triggering the manual extract transform and load (ETL) operation

Logging in to the OnCommand Report AdministrationConsole

You can access the OnCommand Report Administration Console through a Web browser You canuse the Administration Console to configure OnCommand Report

Before you begin

Web browser requirements must be met

About this task

OnCommand Report ships with the following default user account

bull User name adminbull Password admin123

You must use this user account when you log in to the Administration Console for the first time Youshould change the password for this user account after you log in

Steps

1 Enter the following URL in your Web browser httphosthttp_port

host is the IP address or host name of the host where OnCommand Report is installed

http_port is the port that uses an HTTP connection This port is known as the portal port Thedefault port is 80

24 | OnCommandreg Report 11 Installation and Administration Guide

2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

26 | OnCommandreg Report 11 Installation and Administration Guide

License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

28 | OnCommandreg Report 11 Installation and Administration Guide

Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

30 | OnCommandreg Report 11 Installation and Administration Guide

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

32 | OnCommandreg Report 11 Installation and Administration Guide

3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

34 | OnCommandreg Report 11 Installation and Administration Guide

bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

36 | OnCommandreg Report 11 Installation and Administration Guide

LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 5: ocr_admin

Understanding OnCommand Report

OnCommand Report provides comprehensive reporting of your NetApp storage infrastructure Youcan consolidate data from your DataFabric Manager servers and then view predesigned reports andcreate your own custom reports These reports can help you optimize your storage and improvecapacity planning

OnCommand Report featuresOnCommand Report provides visibility to NetApp storage resources in the data center WithOnCommand Report administrators can consolidate data from multiple DataFabric Manager servers

OnCommand Report performs the following actions

bull Identifies your NetApp storage environmentbull Displays inventory and capacity information such as growth capacity utilization overcommitted

capacity deduplication effects and space reservationbull Provides information about controllers status of controllers (for example active-active status)

and resource groupsbull Enables the consolidation of data from multiple DataFabric Manager serversbull Enables you to create and customize reportsbull Enables you to group data in reports by using constructs supported by the DataFabric Manager

server for example resource groups

OnCommand Report operates as agent-less software that runs on Microsoft Windows

What you can do with OnCommand ReportStorage administrators and managers use OnCommand Report to gain insight into storage resourcesin their environment assess the impact of growth and capacity utilization statistics and improveresource utilization

OnCommand Report enables storage administrators to accomplish the following tasks

bull Gain global visibility into storage network assets such as aggregates vFiler units disks volumesand controllers to understand their availability relationship and usage at a resource group or anenterprise level

bull Improve capacity planning by identifying free and used capacitybull Make correct storage-related decisions based on accurate reports

6 | OnCommandreg Report 11 Installation and Administration Guide

Questions you can answer with OnCommand ReportAdministrators can use OnCommand Report to answer many questions that can help them understandtheir storage environment better

The following are examples of the types of questions that you can answer by using OnCommandReport

bull How much storage do we have what are the attributes of these storage objects and what is theirstatus

bull How much purchased storage are we actually usingbull Where are the wasted or unused licenses that we can recoverbull What CIFS shares and NFS exports do we havebull What is the distribution of assets in our environment

OnCommand Report architectureOnCommand Report acquires and consolidates data from multiple DataFabric Manager servers Thedata from these servers includes inventory information about your NetApp storage You can manageand view the data by using the Administration Console and the Reporting Connection

The following illustration shows the OnCommand Report architecture

OnCommand Report comprises the following main components

OnCommandReport server

The OnCommand Report server obtains data from DataFabric Manager serversand provides access to the Administration Console and the ReportingConnection The server can obtain data from multiple DataFabric Managerservers at the same time

Understanding OnCommand Report | 7

To obtain data from DataFabric Manager servers OnCommand Reportperforms the following actions

bull Remotely accesses and acquires data from the DataFabric Manager serverdatabases by accessing read-only views

bull Consolidates the data in the OnCommand Report databasebull Extracts transforms and loads the data into the data warehouse three hours

from the start of acquiring the data from the DataFabric Manager serversFor example if data acquisition starts at 300 pm then ETL starts at 600pm

The data warehouse is a repository that the reporting engine uses to accessdata After the data is in the data warehouse it is available for use in reports

AdministrationConsole

The Administration Console is a web-based interface that helps you performthe following tasks

bull Validating your licensebull Configuring data acquisition from DataFabric Manager serversbull Troubleshooting data acquisitionbull Monitoring the status of data acquisitionbull Configuring user accountsbull Configuring AutoSupport for troubleshooting helpbull Backing up and restoring the database

ReportingConnection

The Reporting Connection is a web-based interface that helps you perform thefollowing tasks

bull Viewing predesigned reports and create your own custom reports by usingQuery Studio

bull Scheduling reports for email distributionbull Making backup of custom reportsbull Restoring custom reports

Where to find more information about OnCommand ReportFind more information about OnCommand Report on the NetApp web site and in other OnCommandReport documentation

8 | OnCommandreg Report 11 Installation and Administration Guide

Videos for OnCommand ReportYou can access how-to videos that show you how to perform some actions in OnCommand ReportThe videos are located on the OnCommand Report Customer Community a private forum forcustomers

Access the following videos on the Customer Community using this link OnCommand Reportvideos

Note You need a user name and password for this community To obtain them click the Becomea Member link

bull Installing OnCommand Reportbull Configuring OnCommand Reportbull Viewing predesigned reportsbull Creating custom reports

OnCommand Report on the webFor comprehensive up-to-date information about OnCommand Report you must use these NetAppweb site resources

bull OnCommand Report product web site athttpwwwnetappcomusproductsmanagement-softwareoncommand-reporthtml

bull The NetApp Support Site at supportnetappcombull OnCommand Report community at httpscommunitiesnetappcomcommunity

products_and_solutionsstorage_management_softwareoncommand-report

OnCommand Report documentationOnCommand Report is accompanied by a set of guides

OnCommand ReportInstallation andAdministration Guide

Lists the prerequisites needed to install OnCommand Report Explainshow to configure licenses and DataFabric Manager servers andprovides troubleshooting information

OnCommand Report UserGuide

Provides an overview of the OnCommand Report product describeshow to use the many predesigned reports and explains how to createyour own report using the Query Studio report authoring tool

Understanding OnCommand Report | 9

Planning your OnCommand Report deployment

You need to perform several steps before you can install OnCommand Report

Planning your deployment involves the following steps

bull Reviewing installation prerequisitesbull Reviewing Web browser requirementsbull Reviewing the storage systems that OnCommand Report supportsbull Reviewing DataFabric Manager server requirementsbull Gathering information about your DataFabric Manager servers

Installation requirements for OnCommand ReportBefore you install OnCommand Report you must ensure that the host meets the installationprerequisites

Component Requirement

Operatingsystem

One of the following operating systems

bull Windows Server 2003 Enterprise Edition or Standard Edition (64-bit)bull Windows Server 2008 Enterprise Edition or Standard Edition (64-bit)bull Windows Server 2008 R2 Enterprise Edition or Standard Edition (64-bit)

These operating systems are supported on a physical machine or a virtual machineYou must run the virtual machine on VMware ESX server version 40 or higher

CPU bull For 300 storage systems 24 GHz Dual core Pentium processors or equivalentbull For 300 to 600 storage systems 24 GHz Quad Core Pentium processors or

equivalent

Memory bull For 300 storage systems 8 GBbull For 300 to 600 storage systems 16 GB

10 | OnCommandreg Report 11 Installation and Administration Guide

Component Requirement

Disk space 14 GB

Note If OnCommand Report is installed on a drive other than where theoperating system is installed then OnCommand Report requires 4 GB disk spacein the system drive (where the operating system is installed) and 10 GB space inthe other drive (where OnCommand Report is installed)

For example if C drive is the system drive and you install OnCommand Reportin D drive then C drive must have a minimum of 4 GB space available and Ddrive must have a minimum of 10 GB space available

Software You must not install OnCommand Report on a host that runs any of the following

bull DataFabric Manager serverbull OnCommand Insight (previously known as SANscreen)

Network bull A network connection to the hosts where your DataFabric Manager servers areinstalled

bull Access to the following ports

bull 80bull 443bull 3306bull 8080bull 9300

Note You can change these ports by choosing a custom installation Youmust ensure that these ports are not used by any other applications in thesystem For more information about the ports see List of ports used byOnCommand Report

Permissions A user account with administrator-level privileges to install OnCommand Report

Remoteconnectivity

Internet connectivity to allow WebEx access or a remote desktop connection tofacilitate installation and post-installation support

Accessibility HTTP or FTP access to the internet

Virus scan You must disable antivirus scans before you install OnCommand Report You mustreenable the scans after the installation is complete

For the latest information about OnCommand Report installation requirements see theInteroperability Matrix Tool

Planning your OnCommand Report deployment | 11

Related references

List of ports used by OnCommand Report on page 17

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Web browser requirementsYou must use a supported Web browser to access the OnCommand Report Administration Consoleand Reporting Connection

The following Web browsers are supported

bull Microsoft Internet Explorer 8bull Mozilla Firefox 35 and 36

The minimum recommended screen resolution for the computer that you use to access theAdministration Console or Reporting Connection is 1280 x 800

For the latest information about currently supported Web browsers see the Interoperability MatrixTool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Data ONTAP versions that OnCommand Report supportsYou can use OnCommand Report to view and create reports that include data from specific storagesystems

OnCommand Report can report on NetApp storage systems that use the following versions

bull Data ONTAP 7xbull Data ONTAP 8x (7-Mode only)

For the latest information about currently supported Data ONTAP versions see the InteroperabilityMatrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

12 | OnCommandreg Report 11 Installation and Administration Guide

DataFabric Manager server requirementsOnCommand Report can acquire data from DataFabric Manager servers that meet specificrequirements

Requirement Description

Supportedversion

OnCommand Report supports DataFabric Manager server 40 401 50 501502

Number ofstorage systems

You can configure OnCommand Report to collect data from any number ofDataFabric Manager servers It is best if you configure OnCommand Report tocollect data for no more than 600 storage systems

Note To identify the number of storage systems for which OnCommandReport currently has data you can view the Storage Systems detail report oryou can add the Storage Count data element to a report For informationabout reports see the OnCommand Report User Guide

Database useraccount

You must ensure that each DataFabric Manager server has a database useraccount that is enabled for database access OnCommand Report uses thisaccount to access read-only views from the DataFabric Manager serverdatabase For information about how to manage database user accounts see theOnCommand Unified Manager Operations Manager Administration Guide

Planning your OnCommand Report deployment | 13

Requirement Description

Enabled databaseviews

OnCommand Report requires access to the following read-only views in theDataFabric Manager server database These views are enabled by default If youhave disabled the views you need to reenable them For information about howto manage database views see the OnCommand Unified Manager OperationsManager Administration Guide

The following are the read-only views in the DataFabric Manager serverdatabase

bull aggregateViewbull cifsShareViewbull commentNamesViewbull diskViewbull hostViewbull igroupViewbull interfaceViewbull lunIGroupMapViewbull lunViewbull nfsExportViewbull objCommentViewbull objectViewbull plexViewbull qtreeViewbull raidGroupViewbull resGroupMembersViewbull snapReserveViewbull snapshotViewbull storageSystemViewbull userAliasViewbull userMapViewbull userQuotaViewbull vFilerViewbull volumeView

For the latest information about currently supported DataFabric Manager server versions see theInteroperability Matrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

14 | OnCommandreg Report 11 Installation and Administration Guide

Information you need about DataFabric Manager serversAfter you install OnCommand Report you must configure it to acquire data from your DataFabricManager servers You must gather this information about each of your DataFabric Manager serversso that you can enter it during initial product configuration

To acquire data from your DataFabric Manager servers OnCommand Report requires the followinginformation about each server

bull IP address or a fully qualified domain namebull Port for the DataFabric Manager servers database (the default port is 2638)bull User name and password for the database accountbull Version

Planning your OnCommand Report deployment | 15

Deploying OnCommand Report

To deploy OnCommand Report you need to download the product installer and then run theinstallation wizard After the installation is complete you can get the product up and running

About this task

You must have administrator-level access privileges to download and install this product Otherwisean error message is displayed

Downloading the OnCommand Report installerDownload the OnCommand Report installer from the NetApp Support Site

Before you begin

You must have a login to the NetApp Support Site at supportnetappcom

Steps

1 Log in to the host where you want to install OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

After you finish

Install OnCommand Report

Installing OnCommand ReportYou must run the installation wizard to install OnCommand Report You must use this procedurewhen installing OnCommand Report on a system other than Windows Server 2008

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

16 | OnCommandreg Report 11 Installation and Administration Guide

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Navigate to the directory where you downloaded the installation file

3 Run OnCommand Report-arch-version-buildmsi

4 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Related concepts

Configuring data acquisition from your DataFabric Manager servers on page 27

User accounts in OnCommand Report on page 34

Related tasks

Getting started with OnCommand Report on page 25

Logging in to the OnCommand Report Administration Console on page 24

Validating your license key on page 26

Related references

Configure Server panel on page 18

Installation requirements for OnCommand Report on page 10

List of ports used by OnCommand ReportOnCommand Report uses several ports and you must ensure that these ports are not used by anyother applications in the system

The following table provides a list of the default ports used by OnCommand Report

Port Number Can be modified

1090 No

1091 No

1098 No

1099 Yes

1527 No

4446 No

Deploying OnCommand Report | 17

Port Number Can be modified

4712 No

4713 No

5445 No

5455 No

5500 No

5501 No

8009 No

8080 Yes

8083 No

9300 Yes

9334 No

9362 No

9399 No

Note For information about the ports that can be modified see Configure Server panel topic

Related tasks

Installing OnCommand Report on page 16

Related references

Configure Server panel on page 18

Configure Server panelYou can use the Configure Server panel to modify the ports that OnCommand Report uses Thispanel appears when you select a custom installation

You can modify the following ports

Portal Port (HTTP) Used to access the Administration Console through a Web browser by usingHTTP You use the Administration Console to configure OnCommandReport The default port is 80

Secured Portal Port(HTTPS)

Used to access the Administration Console through a Web browser by usingHTTPS The default port is 443

18 | OnCommandreg Report 11 Installation and Administration Guide

Internal DatabasePort (SQL)

Used internally as an access point to the MySQL database that is installedwith OnCommand Report The default port is 3306

Reporting HTTPServer Port

Used to access the Reporting Connection through a Web browser You usethe Reporting Connection to view and create reports The default port is8080

Reporting EnginePort

Used to access the reporting engine that enables you to view and createreports The default port is 9300

Related tasks

Installing OnCommand Report on page 16

Installing OnCommand Report on Windows Server 2008You must run the installation wizard to install OnCommand Report on Windows Server 2008 andWindows Server 2008 R2

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Open the Administrator command prompt

Note This is different from a normal command prompt

3 Navigate to the directory where you downloaded the installation file

4 Type the following file name

OnCommand Report-arch-version-buildmsi

5 Click Enter

6 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Deploying OnCommand Report | 19

Completing OnCommand Report upgrade tasksTo complete the OnCommand Report upgrade you must manually back up the existing reportschedules upgrade to the next version of OnCommand Report and then manually restore theexisting report schedules You must do this because OnCommand Report does not automaticallyback up and restore report schedules during upgrade

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Preparing to migrate report scheduleOnCommand Report does not automatically back up report schedules during the upgrade You mustmanually back up the existing report schedules before upgrading OnCommand Report

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click Administer OnCommand Insight Report content

3 In the Administration page click the Status tab and then click Schedules in the left pane

4 In the left pane click Advanced options

5 From the Type list select Query and then click Apply

A list of existing report schedules is displayed in the right pane

6 In the report schedule you want to migrate click the drop-down list and then click Setproperties to view the location of the report

You must make a note of the report location that you want to manually migrate after the versionupgrade and click Ok

7 In the report schedule that you want to migrate click the drop-down list and then click Modifythe schedule

You must make a note of the schedule properties from the Schedules page such as FrequencyOptions Start time End time and Prompt values

8 Click Ok

Related concepts

Completing OnCommand Report upgrade tasks on page 20

20 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Migrating report schedules on page 22

Upgrading OnCommand Report on page 21

Upgrading OnCommand ReportTo upgrade OnCommand Report to the latest release you must fulfill several prerequisites anddownload and install the software

Before you begin

bull Installation prerequisites must have been met For more information about the prerequisites seeInstallation requirements for OnCommand Report

bull You must have administrator-level access privileges to install this productbull Ensure that you have completed the prerequisites for migrating report schedulesbull Ensure that you have saved the custom reports in OnCommand Report version packagebull Ensure that you have used Microsoft Windows files and folders naming conventions for your

custom report namesElse during the upgrade the custom reports will not be backed up

About this task

Note

1 You cannot back up custom reports saved in the My Folders and dashboard style customreports Also you cannot backup the report email scheduling configuration settings through theReporting Connection

2 If you make any changes to the predesigned reports then the changes will not be restored afterthe upgrade

Steps

1 Log in to the host where you want to install the new version of OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

3 Navigate to the directory where you downloaded the installation file and run

OnCommand Report-arch-version-buildmsi

4 Start the installation wizard and follow the prompts on the wizard to complete the installation

The Backup and Restore database option is enabled by default To change the backup locationclick Browse If you disable the Backup and Restore database option then you will lose yourdata

Deploying OnCommand Report | 21

Note Backing up the database can take several minutes

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Reconfiguring OnCommand Report on page 46

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Related references

Installation requirements for OnCommand Report on page 10

Migrating report schedulesOnCommand Report does not automatically restore report schedules during the upgrade You mustmanually restore the existing report schedules after upgrading OnCommand Report

Before you begin

Ensure that you have completed the prerequisites for migrating report schedules

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click OnCommand Report content

3 Navigate to the report that you want to set the schedule for and click the Schedule icon on theright side of the pane

4 Enter the schedule properties that you noted down while preparing to migrate the report schedulesand click Ok

Schedule properties could include any of the following options Frequency Options Start timeEnd time and Prompt values

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

22 | OnCommandreg Report 11 Installation and Administration Guide

Uninstalling OnCommand ReportYou can uninstall OnCommand Report

Steps

1 Log in to the host as a user with administrator-level privileges

2 Click Start gt Control Panel

3 Select the program settings for your operating system

If the operating system is Then

Windows Server 2003 Select Add or Remove Programs

Windows Server 2008 Select Programs and Features

4 Uninstall OnCommand Report version

Deploying OnCommand Report | 23

Configuring OnCommand Report

You can use the Administration Console to configure OnCommand Report so that users can view andcreate reports from the Reporting Connection

You can perform the following tasks to configure OnCommand Report

bull Validating your licensebull Managing data acquisition from DataFabric Manager serversbull Configuring AutoSupport for troubleshooting helpbull Managing user accountsbull Backing up and restoring databull Triggering manual data acquisitionbull Triggering the manual extract transform and load (ETL) operation

Logging in to the OnCommand Report AdministrationConsole

You can access the OnCommand Report Administration Console through a Web browser You canuse the Administration Console to configure OnCommand Report

Before you begin

Web browser requirements must be met

About this task

OnCommand Report ships with the following default user account

bull User name adminbull Password admin123

You must use this user account when you log in to the Administration Console for the first time Youshould change the password for this user account after you log in

Steps

1 Enter the following URL in your Web browser httphosthttp_port

host is the IP address or host name of the host where OnCommand Report is installed

http_port is the port that uses an HTTP connection This port is known as the portal port Thedefault port is 80

24 | OnCommandreg Report 11 Installation and Administration Guide

2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

26 | OnCommandreg Report 11 Installation and Administration Guide

License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

28 | OnCommandreg Report 11 Installation and Administration Guide

Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

30 | OnCommandreg Report 11 Installation and Administration Guide

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

32 | OnCommandreg Report 11 Installation and Administration Guide

3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

34 | OnCommandreg Report 11 Installation and Administration Guide

bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

36 | OnCommandreg Report 11 Installation and Administration Guide

LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

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Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

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Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

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Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 6: ocr_admin

Questions you can answer with OnCommand ReportAdministrators can use OnCommand Report to answer many questions that can help them understandtheir storage environment better

The following are examples of the types of questions that you can answer by using OnCommandReport

bull How much storage do we have what are the attributes of these storage objects and what is theirstatus

bull How much purchased storage are we actually usingbull Where are the wasted or unused licenses that we can recoverbull What CIFS shares and NFS exports do we havebull What is the distribution of assets in our environment

OnCommand Report architectureOnCommand Report acquires and consolidates data from multiple DataFabric Manager servers Thedata from these servers includes inventory information about your NetApp storage You can manageand view the data by using the Administration Console and the Reporting Connection

The following illustration shows the OnCommand Report architecture

OnCommand Report comprises the following main components

OnCommandReport server

The OnCommand Report server obtains data from DataFabric Manager serversand provides access to the Administration Console and the ReportingConnection The server can obtain data from multiple DataFabric Managerservers at the same time

Understanding OnCommand Report | 7

To obtain data from DataFabric Manager servers OnCommand Reportperforms the following actions

bull Remotely accesses and acquires data from the DataFabric Manager serverdatabases by accessing read-only views

bull Consolidates the data in the OnCommand Report databasebull Extracts transforms and loads the data into the data warehouse three hours

from the start of acquiring the data from the DataFabric Manager serversFor example if data acquisition starts at 300 pm then ETL starts at 600pm

The data warehouse is a repository that the reporting engine uses to accessdata After the data is in the data warehouse it is available for use in reports

AdministrationConsole

The Administration Console is a web-based interface that helps you performthe following tasks

bull Validating your licensebull Configuring data acquisition from DataFabric Manager serversbull Troubleshooting data acquisitionbull Monitoring the status of data acquisitionbull Configuring user accountsbull Configuring AutoSupport for troubleshooting helpbull Backing up and restoring the database

ReportingConnection

The Reporting Connection is a web-based interface that helps you perform thefollowing tasks

bull Viewing predesigned reports and create your own custom reports by usingQuery Studio

bull Scheduling reports for email distributionbull Making backup of custom reportsbull Restoring custom reports

Where to find more information about OnCommand ReportFind more information about OnCommand Report on the NetApp web site and in other OnCommandReport documentation

8 | OnCommandreg Report 11 Installation and Administration Guide

Videos for OnCommand ReportYou can access how-to videos that show you how to perform some actions in OnCommand ReportThe videos are located on the OnCommand Report Customer Community a private forum forcustomers

Access the following videos on the Customer Community using this link OnCommand Reportvideos

Note You need a user name and password for this community To obtain them click the Becomea Member link

bull Installing OnCommand Reportbull Configuring OnCommand Reportbull Viewing predesigned reportsbull Creating custom reports

OnCommand Report on the webFor comprehensive up-to-date information about OnCommand Report you must use these NetAppweb site resources

bull OnCommand Report product web site athttpwwwnetappcomusproductsmanagement-softwareoncommand-reporthtml

bull The NetApp Support Site at supportnetappcombull OnCommand Report community at httpscommunitiesnetappcomcommunity

products_and_solutionsstorage_management_softwareoncommand-report

OnCommand Report documentationOnCommand Report is accompanied by a set of guides

OnCommand ReportInstallation andAdministration Guide

Lists the prerequisites needed to install OnCommand Report Explainshow to configure licenses and DataFabric Manager servers andprovides troubleshooting information

OnCommand Report UserGuide

Provides an overview of the OnCommand Report product describeshow to use the many predesigned reports and explains how to createyour own report using the Query Studio report authoring tool

Understanding OnCommand Report | 9

Planning your OnCommand Report deployment

You need to perform several steps before you can install OnCommand Report

Planning your deployment involves the following steps

bull Reviewing installation prerequisitesbull Reviewing Web browser requirementsbull Reviewing the storage systems that OnCommand Report supportsbull Reviewing DataFabric Manager server requirementsbull Gathering information about your DataFabric Manager servers

Installation requirements for OnCommand ReportBefore you install OnCommand Report you must ensure that the host meets the installationprerequisites

Component Requirement

Operatingsystem

One of the following operating systems

bull Windows Server 2003 Enterprise Edition or Standard Edition (64-bit)bull Windows Server 2008 Enterprise Edition or Standard Edition (64-bit)bull Windows Server 2008 R2 Enterprise Edition or Standard Edition (64-bit)

These operating systems are supported on a physical machine or a virtual machineYou must run the virtual machine on VMware ESX server version 40 or higher

CPU bull For 300 storage systems 24 GHz Dual core Pentium processors or equivalentbull For 300 to 600 storage systems 24 GHz Quad Core Pentium processors or

equivalent

Memory bull For 300 storage systems 8 GBbull For 300 to 600 storage systems 16 GB

10 | OnCommandreg Report 11 Installation and Administration Guide

Component Requirement

Disk space 14 GB

Note If OnCommand Report is installed on a drive other than where theoperating system is installed then OnCommand Report requires 4 GB disk spacein the system drive (where the operating system is installed) and 10 GB space inthe other drive (where OnCommand Report is installed)

For example if C drive is the system drive and you install OnCommand Reportin D drive then C drive must have a minimum of 4 GB space available and Ddrive must have a minimum of 10 GB space available

Software You must not install OnCommand Report on a host that runs any of the following

bull DataFabric Manager serverbull OnCommand Insight (previously known as SANscreen)

Network bull A network connection to the hosts where your DataFabric Manager servers areinstalled

bull Access to the following ports

bull 80bull 443bull 3306bull 8080bull 9300

Note You can change these ports by choosing a custom installation Youmust ensure that these ports are not used by any other applications in thesystem For more information about the ports see List of ports used byOnCommand Report

Permissions A user account with administrator-level privileges to install OnCommand Report

Remoteconnectivity

Internet connectivity to allow WebEx access or a remote desktop connection tofacilitate installation and post-installation support

Accessibility HTTP or FTP access to the internet

Virus scan You must disable antivirus scans before you install OnCommand Report You mustreenable the scans after the installation is complete

For the latest information about OnCommand Report installation requirements see theInteroperability Matrix Tool

Planning your OnCommand Report deployment | 11

Related references

List of ports used by OnCommand Report on page 17

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Web browser requirementsYou must use a supported Web browser to access the OnCommand Report Administration Consoleand Reporting Connection

The following Web browsers are supported

bull Microsoft Internet Explorer 8bull Mozilla Firefox 35 and 36

The minimum recommended screen resolution for the computer that you use to access theAdministration Console or Reporting Connection is 1280 x 800

For the latest information about currently supported Web browsers see the Interoperability MatrixTool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Data ONTAP versions that OnCommand Report supportsYou can use OnCommand Report to view and create reports that include data from specific storagesystems

OnCommand Report can report on NetApp storage systems that use the following versions

bull Data ONTAP 7xbull Data ONTAP 8x (7-Mode only)

For the latest information about currently supported Data ONTAP versions see the InteroperabilityMatrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

12 | OnCommandreg Report 11 Installation and Administration Guide

DataFabric Manager server requirementsOnCommand Report can acquire data from DataFabric Manager servers that meet specificrequirements

Requirement Description

Supportedversion

OnCommand Report supports DataFabric Manager server 40 401 50 501502

Number ofstorage systems

You can configure OnCommand Report to collect data from any number ofDataFabric Manager servers It is best if you configure OnCommand Report tocollect data for no more than 600 storage systems

Note To identify the number of storage systems for which OnCommandReport currently has data you can view the Storage Systems detail report oryou can add the Storage Count data element to a report For informationabout reports see the OnCommand Report User Guide

Database useraccount

You must ensure that each DataFabric Manager server has a database useraccount that is enabled for database access OnCommand Report uses thisaccount to access read-only views from the DataFabric Manager serverdatabase For information about how to manage database user accounts see theOnCommand Unified Manager Operations Manager Administration Guide

Planning your OnCommand Report deployment | 13

Requirement Description

Enabled databaseviews

OnCommand Report requires access to the following read-only views in theDataFabric Manager server database These views are enabled by default If youhave disabled the views you need to reenable them For information about howto manage database views see the OnCommand Unified Manager OperationsManager Administration Guide

The following are the read-only views in the DataFabric Manager serverdatabase

bull aggregateViewbull cifsShareViewbull commentNamesViewbull diskViewbull hostViewbull igroupViewbull interfaceViewbull lunIGroupMapViewbull lunViewbull nfsExportViewbull objCommentViewbull objectViewbull plexViewbull qtreeViewbull raidGroupViewbull resGroupMembersViewbull snapReserveViewbull snapshotViewbull storageSystemViewbull userAliasViewbull userMapViewbull userQuotaViewbull vFilerViewbull volumeView

For the latest information about currently supported DataFabric Manager server versions see theInteroperability Matrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

14 | OnCommandreg Report 11 Installation and Administration Guide

Information you need about DataFabric Manager serversAfter you install OnCommand Report you must configure it to acquire data from your DataFabricManager servers You must gather this information about each of your DataFabric Manager serversso that you can enter it during initial product configuration

To acquire data from your DataFabric Manager servers OnCommand Report requires the followinginformation about each server

bull IP address or a fully qualified domain namebull Port for the DataFabric Manager servers database (the default port is 2638)bull User name and password for the database accountbull Version

Planning your OnCommand Report deployment | 15

Deploying OnCommand Report

To deploy OnCommand Report you need to download the product installer and then run theinstallation wizard After the installation is complete you can get the product up and running

About this task

You must have administrator-level access privileges to download and install this product Otherwisean error message is displayed

Downloading the OnCommand Report installerDownload the OnCommand Report installer from the NetApp Support Site

Before you begin

You must have a login to the NetApp Support Site at supportnetappcom

Steps

1 Log in to the host where you want to install OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

After you finish

Install OnCommand Report

Installing OnCommand ReportYou must run the installation wizard to install OnCommand Report You must use this procedurewhen installing OnCommand Report on a system other than Windows Server 2008

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

16 | OnCommandreg Report 11 Installation and Administration Guide

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Navigate to the directory where you downloaded the installation file

3 Run OnCommand Report-arch-version-buildmsi

4 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Related concepts

Configuring data acquisition from your DataFabric Manager servers on page 27

User accounts in OnCommand Report on page 34

Related tasks

Getting started with OnCommand Report on page 25

Logging in to the OnCommand Report Administration Console on page 24

Validating your license key on page 26

Related references

Configure Server panel on page 18

Installation requirements for OnCommand Report on page 10

List of ports used by OnCommand ReportOnCommand Report uses several ports and you must ensure that these ports are not used by anyother applications in the system

The following table provides a list of the default ports used by OnCommand Report

Port Number Can be modified

1090 No

1091 No

1098 No

1099 Yes

1527 No

4446 No

Deploying OnCommand Report | 17

Port Number Can be modified

4712 No

4713 No

5445 No

5455 No

5500 No

5501 No

8009 No

8080 Yes

8083 No

9300 Yes

9334 No

9362 No

9399 No

Note For information about the ports that can be modified see Configure Server panel topic

Related tasks

Installing OnCommand Report on page 16

Related references

Configure Server panel on page 18

Configure Server panelYou can use the Configure Server panel to modify the ports that OnCommand Report uses Thispanel appears when you select a custom installation

You can modify the following ports

Portal Port (HTTP) Used to access the Administration Console through a Web browser by usingHTTP You use the Administration Console to configure OnCommandReport The default port is 80

Secured Portal Port(HTTPS)

Used to access the Administration Console through a Web browser by usingHTTPS The default port is 443

18 | OnCommandreg Report 11 Installation and Administration Guide

Internal DatabasePort (SQL)

Used internally as an access point to the MySQL database that is installedwith OnCommand Report The default port is 3306

Reporting HTTPServer Port

Used to access the Reporting Connection through a Web browser You usethe Reporting Connection to view and create reports The default port is8080

Reporting EnginePort

Used to access the reporting engine that enables you to view and createreports The default port is 9300

Related tasks

Installing OnCommand Report on page 16

Installing OnCommand Report on Windows Server 2008You must run the installation wizard to install OnCommand Report on Windows Server 2008 andWindows Server 2008 R2

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Open the Administrator command prompt

Note This is different from a normal command prompt

3 Navigate to the directory where you downloaded the installation file

4 Type the following file name

OnCommand Report-arch-version-buildmsi

5 Click Enter

6 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Deploying OnCommand Report | 19

Completing OnCommand Report upgrade tasksTo complete the OnCommand Report upgrade you must manually back up the existing reportschedules upgrade to the next version of OnCommand Report and then manually restore theexisting report schedules You must do this because OnCommand Report does not automaticallyback up and restore report schedules during upgrade

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Preparing to migrate report scheduleOnCommand Report does not automatically back up report schedules during the upgrade You mustmanually back up the existing report schedules before upgrading OnCommand Report

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click Administer OnCommand Insight Report content

3 In the Administration page click the Status tab and then click Schedules in the left pane

4 In the left pane click Advanced options

5 From the Type list select Query and then click Apply

A list of existing report schedules is displayed in the right pane

6 In the report schedule you want to migrate click the drop-down list and then click Setproperties to view the location of the report

You must make a note of the report location that you want to manually migrate after the versionupgrade and click Ok

7 In the report schedule that you want to migrate click the drop-down list and then click Modifythe schedule

You must make a note of the schedule properties from the Schedules page such as FrequencyOptions Start time End time and Prompt values

8 Click Ok

Related concepts

Completing OnCommand Report upgrade tasks on page 20

20 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Migrating report schedules on page 22

Upgrading OnCommand Report on page 21

Upgrading OnCommand ReportTo upgrade OnCommand Report to the latest release you must fulfill several prerequisites anddownload and install the software

Before you begin

bull Installation prerequisites must have been met For more information about the prerequisites seeInstallation requirements for OnCommand Report

bull You must have administrator-level access privileges to install this productbull Ensure that you have completed the prerequisites for migrating report schedulesbull Ensure that you have saved the custom reports in OnCommand Report version packagebull Ensure that you have used Microsoft Windows files and folders naming conventions for your

custom report namesElse during the upgrade the custom reports will not be backed up

About this task

Note

1 You cannot back up custom reports saved in the My Folders and dashboard style customreports Also you cannot backup the report email scheduling configuration settings through theReporting Connection

2 If you make any changes to the predesigned reports then the changes will not be restored afterthe upgrade

Steps

1 Log in to the host where you want to install the new version of OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

3 Navigate to the directory where you downloaded the installation file and run

OnCommand Report-arch-version-buildmsi

4 Start the installation wizard and follow the prompts on the wizard to complete the installation

The Backup and Restore database option is enabled by default To change the backup locationclick Browse If you disable the Backup and Restore database option then you will lose yourdata

Deploying OnCommand Report | 21

Note Backing up the database can take several minutes

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Reconfiguring OnCommand Report on page 46

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Related references

Installation requirements for OnCommand Report on page 10

Migrating report schedulesOnCommand Report does not automatically restore report schedules during the upgrade You mustmanually restore the existing report schedules after upgrading OnCommand Report

Before you begin

Ensure that you have completed the prerequisites for migrating report schedules

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click OnCommand Report content

3 Navigate to the report that you want to set the schedule for and click the Schedule icon on theright side of the pane

4 Enter the schedule properties that you noted down while preparing to migrate the report schedulesand click Ok

Schedule properties could include any of the following options Frequency Options Start timeEnd time and Prompt values

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

22 | OnCommandreg Report 11 Installation and Administration Guide

Uninstalling OnCommand ReportYou can uninstall OnCommand Report

Steps

1 Log in to the host as a user with administrator-level privileges

2 Click Start gt Control Panel

3 Select the program settings for your operating system

If the operating system is Then

Windows Server 2003 Select Add or Remove Programs

Windows Server 2008 Select Programs and Features

4 Uninstall OnCommand Report version

Deploying OnCommand Report | 23

Configuring OnCommand Report

You can use the Administration Console to configure OnCommand Report so that users can view andcreate reports from the Reporting Connection

You can perform the following tasks to configure OnCommand Report

bull Validating your licensebull Managing data acquisition from DataFabric Manager serversbull Configuring AutoSupport for troubleshooting helpbull Managing user accountsbull Backing up and restoring databull Triggering manual data acquisitionbull Triggering the manual extract transform and load (ETL) operation

Logging in to the OnCommand Report AdministrationConsole

You can access the OnCommand Report Administration Console through a Web browser You canuse the Administration Console to configure OnCommand Report

Before you begin

Web browser requirements must be met

About this task

OnCommand Report ships with the following default user account

bull User name adminbull Password admin123

You must use this user account when you log in to the Administration Console for the first time Youshould change the password for this user account after you log in

Steps

1 Enter the following URL in your Web browser httphosthttp_port

host is the IP address or host name of the host where OnCommand Report is installed

http_port is the port that uses an HTTP connection This port is known as the portal port Thedefault port is 80

24 | OnCommandreg Report 11 Installation and Administration Guide

2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

26 | OnCommandreg Report 11 Installation and Administration Guide

License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

28 | OnCommandreg Report 11 Installation and Administration Guide

Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

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Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

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3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

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bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

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LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

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Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

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Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 7: ocr_admin

To obtain data from DataFabric Manager servers OnCommand Reportperforms the following actions

bull Remotely accesses and acquires data from the DataFabric Manager serverdatabases by accessing read-only views

bull Consolidates the data in the OnCommand Report databasebull Extracts transforms and loads the data into the data warehouse three hours

from the start of acquiring the data from the DataFabric Manager serversFor example if data acquisition starts at 300 pm then ETL starts at 600pm

The data warehouse is a repository that the reporting engine uses to accessdata After the data is in the data warehouse it is available for use in reports

AdministrationConsole

The Administration Console is a web-based interface that helps you performthe following tasks

bull Validating your licensebull Configuring data acquisition from DataFabric Manager serversbull Troubleshooting data acquisitionbull Monitoring the status of data acquisitionbull Configuring user accountsbull Configuring AutoSupport for troubleshooting helpbull Backing up and restoring the database

ReportingConnection

The Reporting Connection is a web-based interface that helps you perform thefollowing tasks

bull Viewing predesigned reports and create your own custom reports by usingQuery Studio

bull Scheduling reports for email distributionbull Making backup of custom reportsbull Restoring custom reports

Where to find more information about OnCommand ReportFind more information about OnCommand Report on the NetApp web site and in other OnCommandReport documentation

8 | OnCommandreg Report 11 Installation and Administration Guide

Videos for OnCommand ReportYou can access how-to videos that show you how to perform some actions in OnCommand ReportThe videos are located on the OnCommand Report Customer Community a private forum forcustomers

Access the following videos on the Customer Community using this link OnCommand Reportvideos

Note You need a user name and password for this community To obtain them click the Becomea Member link

bull Installing OnCommand Reportbull Configuring OnCommand Reportbull Viewing predesigned reportsbull Creating custom reports

OnCommand Report on the webFor comprehensive up-to-date information about OnCommand Report you must use these NetAppweb site resources

bull OnCommand Report product web site athttpwwwnetappcomusproductsmanagement-softwareoncommand-reporthtml

bull The NetApp Support Site at supportnetappcombull OnCommand Report community at httpscommunitiesnetappcomcommunity

products_and_solutionsstorage_management_softwareoncommand-report

OnCommand Report documentationOnCommand Report is accompanied by a set of guides

OnCommand ReportInstallation andAdministration Guide

Lists the prerequisites needed to install OnCommand Report Explainshow to configure licenses and DataFabric Manager servers andprovides troubleshooting information

OnCommand Report UserGuide

Provides an overview of the OnCommand Report product describeshow to use the many predesigned reports and explains how to createyour own report using the Query Studio report authoring tool

Understanding OnCommand Report | 9

Planning your OnCommand Report deployment

You need to perform several steps before you can install OnCommand Report

Planning your deployment involves the following steps

bull Reviewing installation prerequisitesbull Reviewing Web browser requirementsbull Reviewing the storage systems that OnCommand Report supportsbull Reviewing DataFabric Manager server requirementsbull Gathering information about your DataFabric Manager servers

Installation requirements for OnCommand ReportBefore you install OnCommand Report you must ensure that the host meets the installationprerequisites

Component Requirement

Operatingsystem

One of the following operating systems

bull Windows Server 2003 Enterprise Edition or Standard Edition (64-bit)bull Windows Server 2008 Enterprise Edition or Standard Edition (64-bit)bull Windows Server 2008 R2 Enterprise Edition or Standard Edition (64-bit)

These operating systems are supported on a physical machine or a virtual machineYou must run the virtual machine on VMware ESX server version 40 or higher

CPU bull For 300 storage systems 24 GHz Dual core Pentium processors or equivalentbull For 300 to 600 storage systems 24 GHz Quad Core Pentium processors or

equivalent

Memory bull For 300 storage systems 8 GBbull For 300 to 600 storage systems 16 GB

10 | OnCommandreg Report 11 Installation and Administration Guide

Component Requirement

Disk space 14 GB

Note If OnCommand Report is installed on a drive other than where theoperating system is installed then OnCommand Report requires 4 GB disk spacein the system drive (where the operating system is installed) and 10 GB space inthe other drive (where OnCommand Report is installed)

For example if C drive is the system drive and you install OnCommand Reportin D drive then C drive must have a minimum of 4 GB space available and Ddrive must have a minimum of 10 GB space available

Software You must not install OnCommand Report on a host that runs any of the following

bull DataFabric Manager serverbull OnCommand Insight (previously known as SANscreen)

Network bull A network connection to the hosts where your DataFabric Manager servers areinstalled

bull Access to the following ports

bull 80bull 443bull 3306bull 8080bull 9300

Note You can change these ports by choosing a custom installation Youmust ensure that these ports are not used by any other applications in thesystem For more information about the ports see List of ports used byOnCommand Report

Permissions A user account with administrator-level privileges to install OnCommand Report

Remoteconnectivity

Internet connectivity to allow WebEx access or a remote desktop connection tofacilitate installation and post-installation support

Accessibility HTTP or FTP access to the internet

Virus scan You must disable antivirus scans before you install OnCommand Report You mustreenable the scans after the installation is complete

For the latest information about OnCommand Report installation requirements see theInteroperability Matrix Tool

Planning your OnCommand Report deployment | 11

Related references

List of ports used by OnCommand Report on page 17

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Web browser requirementsYou must use a supported Web browser to access the OnCommand Report Administration Consoleand Reporting Connection

The following Web browsers are supported

bull Microsoft Internet Explorer 8bull Mozilla Firefox 35 and 36

The minimum recommended screen resolution for the computer that you use to access theAdministration Console or Reporting Connection is 1280 x 800

For the latest information about currently supported Web browsers see the Interoperability MatrixTool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Data ONTAP versions that OnCommand Report supportsYou can use OnCommand Report to view and create reports that include data from specific storagesystems

OnCommand Report can report on NetApp storage systems that use the following versions

bull Data ONTAP 7xbull Data ONTAP 8x (7-Mode only)

For the latest information about currently supported Data ONTAP versions see the InteroperabilityMatrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

12 | OnCommandreg Report 11 Installation and Administration Guide

DataFabric Manager server requirementsOnCommand Report can acquire data from DataFabric Manager servers that meet specificrequirements

Requirement Description

Supportedversion

OnCommand Report supports DataFabric Manager server 40 401 50 501502

Number ofstorage systems

You can configure OnCommand Report to collect data from any number ofDataFabric Manager servers It is best if you configure OnCommand Report tocollect data for no more than 600 storage systems

Note To identify the number of storage systems for which OnCommandReport currently has data you can view the Storage Systems detail report oryou can add the Storage Count data element to a report For informationabout reports see the OnCommand Report User Guide

Database useraccount

You must ensure that each DataFabric Manager server has a database useraccount that is enabled for database access OnCommand Report uses thisaccount to access read-only views from the DataFabric Manager serverdatabase For information about how to manage database user accounts see theOnCommand Unified Manager Operations Manager Administration Guide

Planning your OnCommand Report deployment | 13

Requirement Description

Enabled databaseviews

OnCommand Report requires access to the following read-only views in theDataFabric Manager server database These views are enabled by default If youhave disabled the views you need to reenable them For information about howto manage database views see the OnCommand Unified Manager OperationsManager Administration Guide

The following are the read-only views in the DataFabric Manager serverdatabase

bull aggregateViewbull cifsShareViewbull commentNamesViewbull diskViewbull hostViewbull igroupViewbull interfaceViewbull lunIGroupMapViewbull lunViewbull nfsExportViewbull objCommentViewbull objectViewbull plexViewbull qtreeViewbull raidGroupViewbull resGroupMembersViewbull snapReserveViewbull snapshotViewbull storageSystemViewbull userAliasViewbull userMapViewbull userQuotaViewbull vFilerViewbull volumeView

For the latest information about currently supported DataFabric Manager server versions see theInteroperability Matrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

14 | OnCommandreg Report 11 Installation and Administration Guide

Information you need about DataFabric Manager serversAfter you install OnCommand Report you must configure it to acquire data from your DataFabricManager servers You must gather this information about each of your DataFabric Manager serversso that you can enter it during initial product configuration

To acquire data from your DataFabric Manager servers OnCommand Report requires the followinginformation about each server

bull IP address or a fully qualified domain namebull Port for the DataFabric Manager servers database (the default port is 2638)bull User name and password for the database accountbull Version

Planning your OnCommand Report deployment | 15

Deploying OnCommand Report

To deploy OnCommand Report you need to download the product installer and then run theinstallation wizard After the installation is complete you can get the product up and running

About this task

You must have administrator-level access privileges to download and install this product Otherwisean error message is displayed

Downloading the OnCommand Report installerDownload the OnCommand Report installer from the NetApp Support Site

Before you begin

You must have a login to the NetApp Support Site at supportnetappcom

Steps

1 Log in to the host where you want to install OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

After you finish

Install OnCommand Report

Installing OnCommand ReportYou must run the installation wizard to install OnCommand Report You must use this procedurewhen installing OnCommand Report on a system other than Windows Server 2008

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

16 | OnCommandreg Report 11 Installation and Administration Guide

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Navigate to the directory where you downloaded the installation file

3 Run OnCommand Report-arch-version-buildmsi

4 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Related concepts

Configuring data acquisition from your DataFabric Manager servers on page 27

User accounts in OnCommand Report on page 34

Related tasks

Getting started with OnCommand Report on page 25

Logging in to the OnCommand Report Administration Console on page 24

Validating your license key on page 26

Related references

Configure Server panel on page 18

Installation requirements for OnCommand Report on page 10

List of ports used by OnCommand ReportOnCommand Report uses several ports and you must ensure that these ports are not used by anyother applications in the system

The following table provides a list of the default ports used by OnCommand Report

Port Number Can be modified

1090 No

1091 No

1098 No

1099 Yes

1527 No

4446 No

Deploying OnCommand Report | 17

Port Number Can be modified

4712 No

4713 No

5445 No

5455 No

5500 No

5501 No

8009 No

8080 Yes

8083 No

9300 Yes

9334 No

9362 No

9399 No

Note For information about the ports that can be modified see Configure Server panel topic

Related tasks

Installing OnCommand Report on page 16

Related references

Configure Server panel on page 18

Configure Server panelYou can use the Configure Server panel to modify the ports that OnCommand Report uses Thispanel appears when you select a custom installation

You can modify the following ports

Portal Port (HTTP) Used to access the Administration Console through a Web browser by usingHTTP You use the Administration Console to configure OnCommandReport The default port is 80

Secured Portal Port(HTTPS)

Used to access the Administration Console through a Web browser by usingHTTPS The default port is 443

18 | OnCommandreg Report 11 Installation and Administration Guide

Internal DatabasePort (SQL)

Used internally as an access point to the MySQL database that is installedwith OnCommand Report The default port is 3306

Reporting HTTPServer Port

Used to access the Reporting Connection through a Web browser You usethe Reporting Connection to view and create reports The default port is8080

Reporting EnginePort

Used to access the reporting engine that enables you to view and createreports The default port is 9300

Related tasks

Installing OnCommand Report on page 16

Installing OnCommand Report on Windows Server 2008You must run the installation wizard to install OnCommand Report on Windows Server 2008 andWindows Server 2008 R2

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Open the Administrator command prompt

Note This is different from a normal command prompt

3 Navigate to the directory where you downloaded the installation file

4 Type the following file name

OnCommand Report-arch-version-buildmsi

5 Click Enter

6 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Deploying OnCommand Report | 19

Completing OnCommand Report upgrade tasksTo complete the OnCommand Report upgrade you must manually back up the existing reportschedules upgrade to the next version of OnCommand Report and then manually restore theexisting report schedules You must do this because OnCommand Report does not automaticallyback up and restore report schedules during upgrade

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Preparing to migrate report scheduleOnCommand Report does not automatically back up report schedules during the upgrade You mustmanually back up the existing report schedules before upgrading OnCommand Report

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click Administer OnCommand Insight Report content

3 In the Administration page click the Status tab and then click Schedules in the left pane

4 In the left pane click Advanced options

5 From the Type list select Query and then click Apply

A list of existing report schedules is displayed in the right pane

6 In the report schedule you want to migrate click the drop-down list and then click Setproperties to view the location of the report

You must make a note of the report location that you want to manually migrate after the versionupgrade and click Ok

7 In the report schedule that you want to migrate click the drop-down list and then click Modifythe schedule

You must make a note of the schedule properties from the Schedules page such as FrequencyOptions Start time End time and Prompt values

8 Click Ok

Related concepts

Completing OnCommand Report upgrade tasks on page 20

20 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Migrating report schedules on page 22

Upgrading OnCommand Report on page 21

Upgrading OnCommand ReportTo upgrade OnCommand Report to the latest release you must fulfill several prerequisites anddownload and install the software

Before you begin

bull Installation prerequisites must have been met For more information about the prerequisites seeInstallation requirements for OnCommand Report

bull You must have administrator-level access privileges to install this productbull Ensure that you have completed the prerequisites for migrating report schedulesbull Ensure that you have saved the custom reports in OnCommand Report version packagebull Ensure that you have used Microsoft Windows files and folders naming conventions for your

custom report namesElse during the upgrade the custom reports will not be backed up

About this task

Note

1 You cannot back up custom reports saved in the My Folders and dashboard style customreports Also you cannot backup the report email scheduling configuration settings through theReporting Connection

2 If you make any changes to the predesigned reports then the changes will not be restored afterthe upgrade

Steps

1 Log in to the host where you want to install the new version of OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

3 Navigate to the directory where you downloaded the installation file and run

OnCommand Report-arch-version-buildmsi

4 Start the installation wizard and follow the prompts on the wizard to complete the installation

The Backup and Restore database option is enabled by default To change the backup locationclick Browse If you disable the Backup and Restore database option then you will lose yourdata

Deploying OnCommand Report | 21

Note Backing up the database can take several minutes

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Reconfiguring OnCommand Report on page 46

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Related references

Installation requirements for OnCommand Report on page 10

Migrating report schedulesOnCommand Report does not automatically restore report schedules during the upgrade You mustmanually restore the existing report schedules after upgrading OnCommand Report

Before you begin

Ensure that you have completed the prerequisites for migrating report schedules

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click OnCommand Report content

3 Navigate to the report that you want to set the schedule for and click the Schedule icon on theright side of the pane

4 Enter the schedule properties that you noted down while preparing to migrate the report schedulesand click Ok

Schedule properties could include any of the following options Frequency Options Start timeEnd time and Prompt values

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

22 | OnCommandreg Report 11 Installation and Administration Guide

Uninstalling OnCommand ReportYou can uninstall OnCommand Report

Steps

1 Log in to the host as a user with administrator-level privileges

2 Click Start gt Control Panel

3 Select the program settings for your operating system

If the operating system is Then

Windows Server 2003 Select Add or Remove Programs

Windows Server 2008 Select Programs and Features

4 Uninstall OnCommand Report version

Deploying OnCommand Report | 23

Configuring OnCommand Report

You can use the Administration Console to configure OnCommand Report so that users can view andcreate reports from the Reporting Connection

You can perform the following tasks to configure OnCommand Report

bull Validating your licensebull Managing data acquisition from DataFabric Manager serversbull Configuring AutoSupport for troubleshooting helpbull Managing user accountsbull Backing up and restoring databull Triggering manual data acquisitionbull Triggering the manual extract transform and load (ETL) operation

Logging in to the OnCommand Report AdministrationConsole

You can access the OnCommand Report Administration Console through a Web browser You canuse the Administration Console to configure OnCommand Report

Before you begin

Web browser requirements must be met

About this task

OnCommand Report ships with the following default user account

bull User name adminbull Password admin123

You must use this user account when you log in to the Administration Console for the first time Youshould change the password for this user account after you log in

Steps

1 Enter the following URL in your Web browser httphosthttp_port

host is the IP address or host name of the host where OnCommand Report is installed

http_port is the port that uses an HTTP connection This port is known as the portal port Thedefault port is 80

24 | OnCommandreg Report 11 Installation and Administration Guide

2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

26 | OnCommandreg Report 11 Installation and Administration Guide

License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

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Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

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Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

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3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

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bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

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LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 8: ocr_admin

Videos for OnCommand ReportYou can access how-to videos that show you how to perform some actions in OnCommand ReportThe videos are located on the OnCommand Report Customer Community a private forum forcustomers

Access the following videos on the Customer Community using this link OnCommand Reportvideos

Note You need a user name and password for this community To obtain them click the Becomea Member link

bull Installing OnCommand Reportbull Configuring OnCommand Reportbull Viewing predesigned reportsbull Creating custom reports

OnCommand Report on the webFor comprehensive up-to-date information about OnCommand Report you must use these NetAppweb site resources

bull OnCommand Report product web site athttpwwwnetappcomusproductsmanagement-softwareoncommand-reporthtml

bull The NetApp Support Site at supportnetappcombull OnCommand Report community at httpscommunitiesnetappcomcommunity

products_and_solutionsstorage_management_softwareoncommand-report

OnCommand Report documentationOnCommand Report is accompanied by a set of guides

OnCommand ReportInstallation andAdministration Guide

Lists the prerequisites needed to install OnCommand Report Explainshow to configure licenses and DataFabric Manager servers andprovides troubleshooting information

OnCommand Report UserGuide

Provides an overview of the OnCommand Report product describeshow to use the many predesigned reports and explains how to createyour own report using the Query Studio report authoring tool

Understanding OnCommand Report | 9

Planning your OnCommand Report deployment

You need to perform several steps before you can install OnCommand Report

Planning your deployment involves the following steps

bull Reviewing installation prerequisitesbull Reviewing Web browser requirementsbull Reviewing the storage systems that OnCommand Report supportsbull Reviewing DataFabric Manager server requirementsbull Gathering information about your DataFabric Manager servers

Installation requirements for OnCommand ReportBefore you install OnCommand Report you must ensure that the host meets the installationprerequisites

Component Requirement

Operatingsystem

One of the following operating systems

bull Windows Server 2003 Enterprise Edition or Standard Edition (64-bit)bull Windows Server 2008 Enterprise Edition or Standard Edition (64-bit)bull Windows Server 2008 R2 Enterprise Edition or Standard Edition (64-bit)

These operating systems are supported on a physical machine or a virtual machineYou must run the virtual machine on VMware ESX server version 40 or higher

CPU bull For 300 storage systems 24 GHz Dual core Pentium processors or equivalentbull For 300 to 600 storage systems 24 GHz Quad Core Pentium processors or

equivalent

Memory bull For 300 storage systems 8 GBbull For 300 to 600 storage systems 16 GB

10 | OnCommandreg Report 11 Installation and Administration Guide

Component Requirement

Disk space 14 GB

Note If OnCommand Report is installed on a drive other than where theoperating system is installed then OnCommand Report requires 4 GB disk spacein the system drive (where the operating system is installed) and 10 GB space inthe other drive (where OnCommand Report is installed)

For example if C drive is the system drive and you install OnCommand Reportin D drive then C drive must have a minimum of 4 GB space available and Ddrive must have a minimum of 10 GB space available

Software You must not install OnCommand Report on a host that runs any of the following

bull DataFabric Manager serverbull OnCommand Insight (previously known as SANscreen)

Network bull A network connection to the hosts where your DataFabric Manager servers areinstalled

bull Access to the following ports

bull 80bull 443bull 3306bull 8080bull 9300

Note You can change these ports by choosing a custom installation Youmust ensure that these ports are not used by any other applications in thesystem For more information about the ports see List of ports used byOnCommand Report

Permissions A user account with administrator-level privileges to install OnCommand Report

Remoteconnectivity

Internet connectivity to allow WebEx access or a remote desktop connection tofacilitate installation and post-installation support

Accessibility HTTP or FTP access to the internet

Virus scan You must disable antivirus scans before you install OnCommand Report You mustreenable the scans after the installation is complete

For the latest information about OnCommand Report installation requirements see theInteroperability Matrix Tool

Planning your OnCommand Report deployment | 11

Related references

List of ports used by OnCommand Report on page 17

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Web browser requirementsYou must use a supported Web browser to access the OnCommand Report Administration Consoleand Reporting Connection

The following Web browsers are supported

bull Microsoft Internet Explorer 8bull Mozilla Firefox 35 and 36

The minimum recommended screen resolution for the computer that you use to access theAdministration Console or Reporting Connection is 1280 x 800

For the latest information about currently supported Web browsers see the Interoperability MatrixTool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Data ONTAP versions that OnCommand Report supportsYou can use OnCommand Report to view and create reports that include data from specific storagesystems

OnCommand Report can report on NetApp storage systems that use the following versions

bull Data ONTAP 7xbull Data ONTAP 8x (7-Mode only)

For the latest information about currently supported Data ONTAP versions see the InteroperabilityMatrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

12 | OnCommandreg Report 11 Installation and Administration Guide

DataFabric Manager server requirementsOnCommand Report can acquire data from DataFabric Manager servers that meet specificrequirements

Requirement Description

Supportedversion

OnCommand Report supports DataFabric Manager server 40 401 50 501502

Number ofstorage systems

You can configure OnCommand Report to collect data from any number ofDataFabric Manager servers It is best if you configure OnCommand Report tocollect data for no more than 600 storage systems

Note To identify the number of storage systems for which OnCommandReport currently has data you can view the Storage Systems detail report oryou can add the Storage Count data element to a report For informationabout reports see the OnCommand Report User Guide

Database useraccount

You must ensure that each DataFabric Manager server has a database useraccount that is enabled for database access OnCommand Report uses thisaccount to access read-only views from the DataFabric Manager serverdatabase For information about how to manage database user accounts see theOnCommand Unified Manager Operations Manager Administration Guide

Planning your OnCommand Report deployment | 13

Requirement Description

Enabled databaseviews

OnCommand Report requires access to the following read-only views in theDataFabric Manager server database These views are enabled by default If youhave disabled the views you need to reenable them For information about howto manage database views see the OnCommand Unified Manager OperationsManager Administration Guide

The following are the read-only views in the DataFabric Manager serverdatabase

bull aggregateViewbull cifsShareViewbull commentNamesViewbull diskViewbull hostViewbull igroupViewbull interfaceViewbull lunIGroupMapViewbull lunViewbull nfsExportViewbull objCommentViewbull objectViewbull plexViewbull qtreeViewbull raidGroupViewbull resGroupMembersViewbull snapReserveViewbull snapshotViewbull storageSystemViewbull userAliasViewbull userMapViewbull userQuotaViewbull vFilerViewbull volumeView

For the latest information about currently supported DataFabric Manager server versions see theInteroperability Matrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

14 | OnCommandreg Report 11 Installation and Administration Guide

Information you need about DataFabric Manager serversAfter you install OnCommand Report you must configure it to acquire data from your DataFabricManager servers You must gather this information about each of your DataFabric Manager serversso that you can enter it during initial product configuration

To acquire data from your DataFabric Manager servers OnCommand Report requires the followinginformation about each server

bull IP address or a fully qualified domain namebull Port for the DataFabric Manager servers database (the default port is 2638)bull User name and password for the database accountbull Version

Planning your OnCommand Report deployment | 15

Deploying OnCommand Report

To deploy OnCommand Report you need to download the product installer and then run theinstallation wizard After the installation is complete you can get the product up and running

About this task

You must have administrator-level access privileges to download and install this product Otherwisean error message is displayed

Downloading the OnCommand Report installerDownload the OnCommand Report installer from the NetApp Support Site

Before you begin

You must have a login to the NetApp Support Site at supportnetappcom

Steps

1 Log in to the host where you want to install OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

After you finish

Install OnCommand Report

Installing OnCommand ReportYou must run the installation wizard to install OnCommand Report You must use this procedurewhen installing OnCommand Report on a system other than Windows Server 2008

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

16 | OnCommandreg Report 11 Installation and Administration Guide

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Navigate to the directory where you downloaded the installation file

3 Run OnCommand Report-arch-version-buildmsi

4 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Related concepts

Configuring data acquisition from your DataFabric Manager servers on page 27

User accounts in OnCommand Report on page 34

Related tasks

Getting started with OnCommand Report on page 25

Logging in to the OnCommand Report Administration Console on page 24

Validating your license key on page 26

Related references

Configure Server panel on page 18

Installation requirements for OnCommand Report on page 10

List of ports used by OnCommand ReportOnCommand Report uses several ports and you must ensure that these ports are not used by anyother applications in the system

The following table provides a list of the default ports used by OnCommand Report

Port Number Can be modified

1090 No

1091 No

1098 No

1099 Yes

1527 No

4446 No

Deploying OnCommand Report | 17

Port Number Can be modified

4712 No

4713 No

5445 No

5455 No

5500 No

5501 No

8009 No

8080 Yes

8083 No

9300 Yes

9334 No

9362 No

9399 No

Note For information about the ports that can be modified see Configure Server panel topic

Related tasks

Installing OnCommand Report on page 16

Related references

Configure Server panel on page 18

Configure Server panelYou can use the Configure Server panel to modify the ports that OnCommand Report uses Thispanel appears when you select a custom installation

You can modify the following ports

Portal Port (HTTP) Used to access the Administration Console through a Web browser by usingHTTP You use the Administration Console to configure OnCommandReport The default port is 80

Secured Portal Port(HTTPS)

Used to access the Administration Console through a Web browser by usingHTTPS The default port is 443

18 | OnCommandreg Report 11 Installation and Administration Guide

Internal DatabasePort (SQL)

Used internally as an access point to the MySQL database that is installedwith OnCommand Report The default port is 3306

Reporting HTTPServer Port

Used to access the Reporting Connection through a Web browser You usethe Reporting Connection to view and create reports The default port is8080

Reporting EnginePort

Used to access the reporting engine that enables you to view and createreports The default port is 9300

Related tasks

Installing OnCommand Report on page 16

Installing OnCommand Report on Windows Server 2008You must run the installation wizard to install OnCommand Report on Windows Server 2008 andWindows Server 2008 R2

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Open the Administrator command prompt

Note This is different from a normal command prompt

3 Navigate to the directory where you downloaded the installation file

4 Type the following file name

OnCommand Report-arch-version-buildmsi

5 Click Enter

6 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Deploying OnCommand Report | 19

Completing OnCommand Report upgrade tasksTo complete the OnCommand Report upgrade you must manually back up the existing reportschedules upgrade to the next version of OnCommand Report and then manually restore theexisting report schedules You must do this because OnCommand Report does not automaticallyback up and restore report schedules during upgrade

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Preparing to migrate report scheduleOnCommand Report does not automatically back up report schedules during the upgrade You mustmanually back up the existing report schedules before upgrading OnCommand Report

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click Administer OnCommand Insight Report content

3 In the Administration page click the Status tab and then click Schedules in the left pane

4 In the left pane click Advanced options

5 From the Type list select Query and then click Apply

A list of existing report schedules is displayed in the right pane

6 In the report schedule you want to migrate click the drop-down list and then click Setproperties to view the location of the report

You must make a note of the report location that you want to manually migrate after the versionupgrade and click Ok

7 In the report schedule that you want to migrate click the drop-down list and then click Modifythe schedule

You must make a note of the schedule properties from the Schedules page such as FrequencyOptions Start time End time and Prompt values

8 Click Ok

Related concepts

Completing OnCommand Report upgrade tasks on page 20

20 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Migrating report schedules on page 22

Upgrading OnCommand Report on page 21

Upgrading OnCommand ReportTo upgrade OnCommand Report to the latest release you must fulfill several prerequisites anddownload and install the software

Before you begin

bull Installation prerequisites must have been met For more information about the prerequisites seeInstallation requirements for OnCommand Report

bull You must have administrator-level access privileges to install this productbull Ensure that you have completed the prerequisites for migrating report schedulesbull Ensure that you have saved the custom reports in OnCommand Report version packagebull Ensure that you have used Microsoft Windows files and folders naming conventions for your

custom report namesElse during the upgrade the custom reports will not be backed up

About this task

Note

1 You cannot back up custom reports saved in the My Folders and dashboard style customreports Also you cannot backup the report email scheduling configuration settings through theReporting Connection

2 If you make any changes to the predesigned reports then the changes will not be restored afterthe upgrade

Steps

1 Log in to the host where you want to install the new version of OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

3 Navigate to the directory where you downloaded the installation file and run

OnCommand Report-arch-version-buildmsi

4 Start the installation wizard and follow the prompts on the wizard to complete the installation

The Backup and Restore database option is enabled by default To change the backup locationclick Browse If you disable the Backup and Restore database option then you will lose yourdata

Deploying OnCommand Report | 21

Note Backing up the database can take several minutes

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Reconfiguring OnCommand Report on page 46

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Related references

Installation requirements for OnCommand Report on page 10

Migrating report schedulesOnCommand Report does not automatically restore report schedules during the upgrade You mustmanually restore the existing report schedules after upgrading OnCommand Report

Before you begin

Ensure that you have completed the prerequisites for migrating report schedules

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click OnCommand Report content

3 Navigate to the report that you want to set the schedule for and click the Schedule icon on theright side of the pane

4 Enter the schedule properties that you noted down while preparing to migrate the report schedulesand click Ok

Schedule properties could include any of the following options Frequency Options Start timeEnd time and Prompt values

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

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Uninstalling OnCommand ReportYou can uninstall OnCommand Report

Steps

1 Log in to the host as a user with administrator-level privileges

2 Click Start gt Control Panel

3 Select the program settings for your operating system

If the operating system is Then

Windows Server 2003 Select Add or Remove Programs

Windows Server 2008 Select Programs and Features

4 Uninstall OnCommand Report version

Deploying OnCommand Report | 23

Configuring OnCommand Report

You can use the Administration Console to configure OnCommand Report so that users can view andcreate reports from the Reporting Connection

You can perform the following tasks to configure OnCommand Report

bull Validating your licensebull Managing data acquisition from DataFabric Manager serversbull Configuring AutoSupport for troubleshooting helpbull Managing user accountsbull Backing up and restoring databull Triggering manual data acquisitionbull Triggering the manual extract transform and load (ETL) operation

Logging in to the OnCommand Report AdministrationConsole

You can access the OnCommand Report Administration Console through a Web browser You canuse the Administration Console to configure OnCommand Report

Before you begin

Web browser requirements must be met

About this task

OnCommand Report ships with the following default user account

bull User name adminbull Password admin123

You must use this user account when you log in to the Administration Console for the first time Youshould change the password for this user account after you log in

Steps

1 Enter the following URL in your Web browser httphosthttp_port

host is the IP address or host name of the host where OnCommand Report is installed

http_port is the port that uses an HTTP connection This port is known as the portal port Thedefault port is 80

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2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

26 | OnCommandreg Report 11 Installation and Administration Guide

License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

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Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

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Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

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3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

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bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

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LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

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Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

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Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 9: ocr_admin

Planning your OnCommand Report deployment

You need to perform several steps before you can install OnCommand Report

Planning your deployment involves the following steps

bull Reviewing installation prerequisitesbull Reviewing Web browser requirementsbull Reviewing the storage systems that OnCommand Report supportsbull Reviewing DataFabric Manager server requirementsbull Gathering information about your DataFabric Manager servers

Installation requirements for OnCommand ReportBefore you install OnCommand Report you must ensure that the host meets the installationprerequisites

Component Requirement

Operatingsystem

One of the following operating systems

bull Windows Server 2003 Enterprise Edition or Standard Edition (64-bit)bull Windows Server 2008 Enterprise Edition or Standard Edition (64-bit)bull Windows Server 2008 R2 Enterprise Edition or Standard Edition (64-bit)

These operating systems are supported on a physical machine or a virtual machineYou must run the virtual machine on VMware ESX server version 40 or higher

CPU bull For 300 storage systems 24 GHz Dual core Pentium processors or equivalentbull For 300 to 600 storage systems 24 GHz Quad Core Pentium processors or

equivalent

Memory bull For 300 storage systems 8 GBbull For 300 to 600 storage systems 16 GB

10 | OnCommandreg Report 11 Installation and Administration Guide

Component Requirement

Disk space 14 GB

Note If OnCommand Report is installed on a drive other than where theoperating system is installed then OnCommand Report requires 4 GB disk spacein the system drive (where the operating system is installed) and 10 GB space inthe other drive (where OnCommand Report is installed)

For example if C drive is the system drive and you install OnCommand Reportin D drive then C drive must have a minimum of 4 GB space available and Ddrive must have a minimum of 10 GB space available

Software You must not install OnCommand Report on a host that runs any of the following

bull DataFabric Manager serverbull OnCommand Insight (previously known as SANscreen)

Network bull A network connection to the hosts where your DataFabric Manager servers areinstalled

bull Access to the following ports

bull 80bull 443bull 3306bull 8080bull 9300

Note You can change these ports by choosing a custom installation Youmust ensure that these ports are not used by any other applications in thesystem For more information about the ports see List of ports used byOnCommand Report

Permissions A user account with administrator-level privileges to install OnCommand Report

Remoteconnectivity

Internet connectivity to allow WebEx access or a remote desktop connection tofacilitate installation and post-installation support

Accessibility HTTP or FTP access to the internet

Virus scan You must disable antivirus scans before you install OnCommand Report You mustreenable the scans after the installation is complete

For the latest information about OnCommand Report installation requirements see theInteroperability Matrix Tool

Planning your OnCommand Report deployment | 11

Related references

List of ports used by OnCommand Report on page 17

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Web browser requirementsYou must use a supported Web browser to access the OnCommand Report Administration Consoleand Reporting Connection

The following Web browsers are supported

bull Microsoft Internet Explorer 8bull Mozilla Firefox 35 and 36

The minimum recommended screen resolution for the computer that you use to access theAdministration Console or Reporting Connection is 1280 x 800

For the latest information about currently supported Web browsers see the Interoperability MatrixTool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Data ONTAP versions that OnCommand Report supportsYou can use OnCommand Report to view and create reports that include data from specific storagesystems

OnCommand Report can report on NetApp storage systems that use the following versions

bull Data ONTAP 7xbull Data ONTAP 8x (7-Mode only)

For the latest information about currently supported Data ONTAP versions see the InteroperabilityMatrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

12 | OnCommandreg Report 11 Installation and Administration Guide

DataFabric Manager server requirementsOnCommand Report can acquire data from DataFabric Manager servers that meet specificrequirements

Requirement Description

Supportedversion

OnCommand Report supports DataFabric Manager server 40 401 50 501502

Number ofstorage systems

You can configure OnCommand Report to collect data from any number ofDataFabric Manager servers It is best if you configure OnCommand Report tocollect data for no more than 600 storage systems

Note To identify the number of storage systems for which OnCommandReport currently has data you can view the Storage Systems detail report oryou can add the Storage Count data element to a report For informationabout reports see the OnCommand Report User Guide

Database useraccount

You must ensure that each DataFabric Manager server has a database useraccount that is enabled for database access OnCommand Report uses thisaccount to access read-only views from the DataFabric Manager serverdatabase For information about how to manage database user accounts see theOnCommand Unified Manager Operations Manager Administration Guide

Planning your OnCommand Report deployment | 13

Requirement Description

Enabled databaseviews

OnCommand Report requires access to the following read-only views in theDataFabric Manager server database These views are enabled by default If youhave disabled the views you need to reenable them For information about howto manage database views see the OnCommand Unified Manager OperationsManager Administration Guide

The following are the read-only views in the DataFabric Manager serverdatabase

bull aggregateViewbull cifsShareViewbull commentNamesViewbull diskViewbull hostViewbull igroupViewbull interfaceViewbull lunIGroupMapViewbull lunViewbull nfsExportViewbull objCommentViewbull objectViewbull plexViewbull qtreeViewbull raidGroupViewbull resGroupMembersViewbull snapReserveViewbull snapshotViewbull storageSystemViewbull userAliasViewbull userMapViewbull userQuotaViewbull vFilerViewbull volumeView

For the latest information about currently supported DataFabric Manager server versions see theInteroperability Matrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

14 | OnCommandreg Report 11 Installation and Administration Guide

Information you need about DataFabric Manager serversAfter you install OnCommand Report you must configure it to acquire data from your DataFabricManager servers You must gather this information about each of your DataFabric Manager serversso that you can enter it during initial product configuration

To acquire data from your DataFabric Manager servers OnCommand Report requires the followinginformation about each server

bull IP address or a fully qualified domain namebull Port for the DataFabric Manager servers database (the default port is 2638)bull User name and password for the database accountbull Version

Planning your OnCommand Report deployment | 15

Deploying OnCommand Report

To deploy OnCommand Report you need to download the product installer and then run theinstallation wizard After the installation is complete you can get the product up and running

About this task

You must have administrator-level access privileges to download and install this product Otherwisean error message is displayed

Downloading the OnCommand Report installerDownload the OnCommand Report installer from the NetApp Support Site

Before you begin

You must have a login to the NetApp Support Site at supportnetappcom

Steps

1 Log in to the host where you want to install OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

After you finish

Install OnCommand Report

Installing OnCommand ReportYou must run the installation wizard to install OnCommand Report You must use this procedurewhen installing OnCommand Report on a system other than Windows Server 2008

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

16 | OnCommandreg Report 11 Installation and Administration Guide

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Navigate to the directory where you downloaded the installation file

3 Run OnCommand Report-arch-version-buildmsi

4 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Related concepts

Configuring data acquisition from your DataFabric Manager servers on page 27

User accounts in OnCommand Report on page 34

Related tasks

Getting started with OnCommand Report on page 25

Logging in to the OnCommand Report Administration Console on page 24

Validating your license key on page 26

Related references

Configure Server panel on page 18

Installation requirements for OnCommand Report on page 10

List of ports used by OnCommand ReportOnCommand Report uses several ports and you must ensure that these ports are not used by anyother applications in the system

The following table provides a list of the default ports used by OnCommand Report

Port Number Can be modified

1090 No

1091 No

1098 No

1099 Yes

1527 No

4446 No

Deploying OnCommand Report | 17

Port Number Can be modified

4712 No

4713 No

5445 No

5455 No

5500 No

5501 No

8009 No

8080 Yes

8083 No

9300 Yes

9334 No

9362 No

9399 No

Note For information about the ports that can be modified see Configure Server panel topic

Related tasks

Installing OnCommand Report on page 16

Related references

Configure Server panel on page 18

Configure Server panelYou can use the Configure Server panel to modify the ports that OnCommand Report uses Thispanel appears when you select a custom installation

You can modify the following ports

Portal Port (HTTP) Used to access the Administration Console through a Web browser by usingHTTP You use the Administration Console to configure OnCommandReport The default port is 80

Secured Portal Port(HTTPS)

Used to access the Administration Console through a Web browser by usingHTTPS The default port is 443

18 | OnCommandreg Report 11 Installation and Administration Guide

Internal DatabasePort (SQL)

Used internally as an access point to the MySQL database that is installedwith OnCommand Report The default port is 3306

Reporting HTTPServer Port

Used to access the Reporting Connection through a Web browser You usethe Reporting Connection to view and create reports The default port is8080

Reporting EnginePort

Used to access the reporting engine that enables you to view and createreports The default port is 9300

Related tasks

Installing OnCommand Report on page 16

Installing OnCommand Report on Windows Server 2008You must run the installation wizard to install OnCommand Report on Windows Server 2008 andWindows Server 2008 R2

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Open the Administrator command prompt

Note This is different from a normal command prompt

3 Navigate to the directory where you downloaded the installation file

4 Type the following file name

OnCommand Report-arch-version-buildmsi

5 Click Enter

6 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Deploying OnCommand Report | 19

Completing OnCommand Report upgrade tasksTo complete the OnCommand Report upgrade you must manually back up the existing reportschedules upgrade to the next version of OnCommand Report and then manually restore theexisting report schedules You must do this because OnCommand Report does not automaticallyback up and restore report schedules during upgrade

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Preparing to migrate report scheduleOnCommand Report does not automatically back up report schedules during the upgrade You mustmanually back up the existing report schedules before upgrading OnCommand Report

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click Administer OnCommand Insight Report content

3 In the Administration page click the Status tab and then click Schedules in the left pane

4 In the left pane click Advanced options

5 From the Type list select Query and then click Apply

A list of existing report schedules is displayed in the right pane

6 In the report schedule you want to migrate click the drop-down list and then click Setproperties to view the location of the report

You must make a note of the report location that you want to manually migrate after the versionupgrade and click Ok

7 In the report schedule that you want to migrate click the drop-down list and then click Modifythe schedule

You must make a note of the schedule properties from the Schedules page such as FrequencyOptions Start time End time and Prompt values

8 Click Ok

Related concepts

Completing OnCommand Report upgrade tasks on page 20

20 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Migrating report schedules on page 22

Upgrading OnCommand Report on page 21

Upgrading OnCommand ReportTo upgrade OnCommand Report to the latest release you must fulfill several prerequisites anddownload and install the software

Before you begin

bull Installation prerequisites must have been met For more information about the prerequisites seeInstallation requirements for OnCommand Report

bull You must have administrator-level access privileges to install this productbull Ensure that you have completed the prerequisites for migrating report schedulesbull Ensure that you have saved the custom reports in OnCommand Report version packagebull Ensure that you have used Microsoft Windows files and folders naming conventions for your

custom report namesElse during the upgrade the custom reports will not be backed up

About this task

Note

1 You cannot back up custom reports saved in the My Folders and dashboard style customreports Also you cannot backup the report email scheduling configuration settings through theReporting Connection

2 If you make any changes to the predesigned reports then the changes will not be restored afterthe upgrade

Steps

1 Log in to the host where you want to install the new version of OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

3 Navigate to the directory where you downloaded the installation file and run

OnCommand Report-arch-version-buildmsi

4 Start the installation wizard and follow the prompts on the wizard to complete the installation

The Backup and Restore database option is enabled by default To change the backup locationclick Browse If you disable the Backup and Restore database option then you will lose yourdata

Deploying OnCommand Report | 21

Note Backing up the database can take several minutes

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Reconfiguring OnCommand Report on page 46

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Related references

Installation requirements for OnCommand Report on page 10

Migrating report schedulesOnCommand Report does not automatically restore report schedules during the upgrade You mustmanually restore the existing report schedules after upgrading OnCommand Report

Before you begin

Ensure that you have completed the prerequisites for migrating report schedules

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click OnCommand Report content

3 Navigate to the report that you want to set the schedule for and click the Schedule icon on theright side of the pane

4 Enter the schedule properties that you noted down while preparing to migrate the report schedulesand click Ok

Schedule properties could include any of the following options Frequency Options Start timeEnd time and Prompt values

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

22 | OnCommandreg Report 11 Installation and Administration Guide

Uninstalling OnCommand ReportYou can uninstall OnCommand Report

Steps

1 Log in to the host as a user with administrator-level privileges

2 Click Start gt Control Panel

3 Select the program settings for your operating system

If the operating system is Then

Windows Server 2003 Select Add or Remove Programs

Windows Server 2008 Select Programs and Features

4 Uninstall OnCommand Report version

Deploying OnCommand Report | 23

Configuring OnCommand Report

You can use the Administration Console to configure OnCommand Report so that users can view andcreate reports from the Reporting Connection

You can perform the following tasks to configure OnCommand Report

bull Validating your licensebull Managing data acquisition from DataFabric Manager serversbull Configuring AutoSupport for troubleshooting helpbull Managing user accountsbull Backing up and restoring databull Triggering manual data acquisitionbull Triggering the manual extract transform and load (ETL) operation

Logging in to the OnCommand Report AdministrationConsole

You can access the OnCommand Report Administration Console through a Web browser You canuse the Administration Console to configure OnCommand Report

Before you begin

Web browser requirements must be met

About this task

OnCommand Report ships with the following default user account

bull User name adminbull Password admin123

You must use this user account when you log in to the Administration Console for the first time Youshould change the password for this user account after you log in

Steps

1 Enter the following URL in your Web browser httphosthttp_port

host is the IP address or host name of the host where OnCommand Report is installed

http_port is the port that uses an HTTP connection This port is known as the portal port Thedefault port is 80

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2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

26 | OnCommandreg Report 11 Installation and Administration Guide

License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

28 | OnCommandreg Report 11 Installation and Administration Guide

Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

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Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

32 | OnCommandreg Report 11 Installation and Administration Guide

3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

34 | OnCommandreg Report 11 Installation and Administration Guide

bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

36 | OnCommandreg Report 11 Installation and Administration Guide

LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 10: ocr_admin

Component Requirement

Disk space 14 GB

Note If OnCommand Report is installed on a drive other than where theoperating system is installed then OnCommand Report requires 4 GB disk spacein the system drive (where the operating system is installed) and 10 GB space inthe other drive (where OnCommand Report is installed)

For example if C drive is the system drive and you install OnCommand Reportin D drive then C drive must have a minimum of 4 GB space available and Ddrive must have a minimum of 10 GB space available

Software You must not install OnCommand Report on a host that runs any of the following

bull DataFabric Manager serverbull OnCommand Insight (previously known as SANscreen)

Network bull A network connection to the hosts where your DataFabric Manager servers areinstalled

bull Access to the following ports

bull 80bull 443bull 3306bull 8080bull 9300

Note You can change these ports by choosing a custom installation Youmust ensure that these ports are not used by any other applications in thesystem For more information about the ports see List of ports used byOnCommand Report

Permissions A user account with administrator-level privileges to install OnCommand Report

Remoteconnectivity

Internet connectivity to allow WebEx access or a remote desktop connection tofacilitate installation and post-installation support

Accessibility HTTP or FTP access to the internet

Virus scan You must disable antivirus scans before you install OnCommand Report You mustreenable the scans after the installation is complete

For the latest information about OnCommand Report installation requirements see theInteroperability Matrix Tool

Planning your OnCommand Report deployment | 11

Related references

List of ports used by OnCommand Report on page 17

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Web browser requirementsYou must use a supported Web browser to access the OnCommand Report Administration Consoleand Reporting Connection

The following Web browsers are supported

bull Microsoft Internet Explorer 8bull Mozilla Firefox 35 and 36

The minimum recommended screen resolution for the computer that you use to access theAdministration Console or Reporting Connection is 1280 x 800

For the latest information about currently supported Web browsers see the Interoperability MatrixTool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Data ONTAP versions that OnCommand Report supportsYou can use OnCommand Report to view and create reports that include data from specific storagesystems

OnCommand Report can report on NetApp storage systems that use the following versions

bull Data ONTAP 7xbull Data ONTAP 8x (7-Mode only)

For the latest information about currently supported Data ONTAP versions see the InteroperabilityMatrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

12 | OnCommandreg Report 11 Installation and Administration Guide

DataFabric Manager server requirementsOnCommand Report can acquire data from DataFabric Manager servers that meet specificrequirements

Requirement Description

Supportedversion

OnCommand Report supports DataFabric Manager server 40 401 50 501502

Number ofstorage systems

You can configure OnCommand Report to collect data from any number ofDataFabric Manager servers It is best if you configure OnCommand Report tocollect data for no more than 600 storage systems

Note To identify the number of storage systems for which OnCommandReport currently has data you can view the Storage Systems detail report oryou can add the Storage Count data element to a report For informationabout reports see the OnCommand Report User Guide

Database useraccount

You must ensure that each DataFabric Manager server has a database useraccount that is enabled for database access OnCommand Report uses thisaccount to access read-only views from the DataFabric Manager serverdatabase For information about how to manage database user accounts see theOnCommand Unified Manager Operations Manager Administration Guide

Planning your OnCommand Report deployment | 13

Requirement Description

Enabled databaseviews

OnCommand Report requires access to the following read-only views in theDataFabric Manager server database These views are enabled by default If youhave disabled the views you need to reenable them For information about howto manage database views see the OnCommand Unified Manager OperationsManager Administration Guide

The following are the read-only views in the DataFabric Manager serverdatabase

bull aggregateViewbull cifsShareViewbull commentNamesViewbull diskViewbull hostViewbull igroupViewbull interfaceViewbull lunIGroupMapViewbull lunViewbull nfsExportViewbull objCommentViewbull objectViewbull plexViewbull qtreeViewbull raidGroupViewbull resGroupMembersViewbull snapReserveViewbull snapshotViewbull storageSystemViewbull userAliasViewbull userMapViewbull userQuotaViewbull vFilerViewbull volumeView

For the latest information about currently supported DataFabric Manager server versions see theInteroperability Matrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

14 | OnCommandreg Report 11 Installation and Administration Guide

Information you need about DataFabric Manager serversAfter you install OnCommand Report you must configure it to acquire data from your DataFabricManager servers You must gather this information about each of your DataFabric Manager serversso that you can enter it during initial product configuration

To acquire data from your DataFabric Manager servers OnCommand Report requires the followinginformation about each server

bull IP address or a fully qualified domain namebull Port for the DataFabric Manager servers database (the default port is 2638)bull User name and password for the database accountbull Version

Planning your OnCommand Report deployment | 15

Deploying OnCommand Report

To deploy OnCommand Report you need to download the product installer and then run theinstallation wizard After the installation is complete you can get the product up and running

About this task

You must have administrator-level access privileges to download and install this product Otherwisean error message is displayed

Downloading the OnCommand Report installerDownload the OnCommand Report installer from the NetApp Support Site

Before you begin

You must have a login to the NetApp Support Site at supportnetappcom

Steps

1 Log in to the host where you want to install OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

After you finish

Install OnCommand Report

Installing OnCommand ReportYou must run the installation wizard to install OnCommand Report You must use this procedurewhen installing OnCommand Report on a system other than Windows Server 2008

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

16 | OnCommandreg Report 11 Installation and Administration Guide

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Navigate to the directory where you downloaded the installation file

3 Run OnCommand Report-arch-version-buildmsi

4 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Related concepts

Configuring data acquisition from your DataFabric Manager servers on page 27

User accounts in OnCommand Report on page 34

Related tasks

Getting started with OnCommand Report on page 25

Logging in to the OnCommand Report Administration Console on page 24

Validating your license key on page 26

Related references

Configure Server panel on page 18

Installation requirements for OnCommand Report on page 10

List of ports used by OnCommand ReportOnCommand Report uses several ports and you must ensure that these ports are not used by anyother applications in the system

The following table provides a list of the default ports used by OnCommand Report

Port Number Can be modified

1090 No

1091 No

1098 No

1099 Yes

1527 No

4446 No

Deploying OnCommand Report | 17

Port Number Can be modified

4712 No

4713 No

5445 No

5455 No

5500 No

5501 No

8009 No

8080 Yes

8083 No

9300 Yes

9334 No

9362 No

9399 No

Note For information about the ports that can be modified see Configure Server panel topic

Related tasks

Installing OnCommand Report on page 16

Related references

Configure Server panel on page 18

Configure Server panelYou can use the Configure Server panel to modify the ports that OnCommand Report uses Thispanel appears when you select a custom installation

You can modify the following ports

Portal Port (HTTP) Used to access the Administration Console through a Web browser by usingHTTP You use the Administration Console to configure OnCommandReport The default port is 80

Secured Portal Port(HTTPS)

Used to access the Administration Console through a Web browser by usingHTTPS The default port is 443

18 | OnCommandreg Report 11 Installation and Administration Guide

Internal DatabasePort (SQL)

Used internally as an access point to the MySQL database that is installedwith OnCommand Report The default port is 3306

Reporting HTTPServer Port

Used to access the Reporting Connection through a Web browser You usethe Reporting Connection to view and create reports The default port is8080

Reporting EnginePort

Used to access the reporting engine that enables you to view and createreports The default port is 9300

Related tasks

Installing OnCommand Report on page 16

Installing OnCommand Report on Windows Server 2008You must run the installation wizard to install OnCommand Report on Windows Server 2008 andWindows Server 2008 R2

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Open the Administrator command prompt

Note This is different from a normal command prompt

3 Navigate to the directory where you downloaded the installation file

4 Type the following file name

OnCommand Report-arch-version-buildmsi

5 Click Enter

6 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Deploying OnCommand Report | 19

Completing OnCommand Report upgrade tasksTo complete the OnCommand Report upgrade you must manually back up the existing reportschedules upgrade to the next version of OnCommand Report and then manually restore theexisting report schedules You must do this because OnCommand Report does not automaticallyback up and restore report schedules during upgrade

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Preparing to migrate report scheduleOnCommand Report does not automatically back up report schedules during the upgrade You mustmanually back up the existing report schedules before upgrading OnCommand Report

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click Administer OnCommand Insight Report content

3 In the Administration page click the Status tab and then click Schedules in the left pane

4 In the left pane click Advanced options

5 From the Type list select Query and then click Apply

A list of existing report schedules is displayed in the right pane

6 In the report schedule you want to migrate click the drop-down list and then click Setproperties to view the location of the report

You must make a note of the report location that you want to manually migrate after the versionupgrade and click Ok

7 In the report schedule that you want to migrate click the drop-down list and then click Modifythe schedule

You must make a note of the schedule properties from the Schedules page such as FrequencyOptions Start time End time and Prompt values

8 Click Ok

Related concepts

Completing OnCommand Report upgrade tasks on page 20

20 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Migrating report schedules on page 22

Upgrading OnCommand Report on page 21

Upgrading OnCommand ReportTo upgrade OnCommand Report to the latest release you must fulfill several prerequisites anddownload and install the software

Before you begin

bull Installation prerequisites must have been met For more information about the prerequisites seeInstallation requirements for OnCommand Report

bull You must have administrator-level access privileges to install this productbull Ensure that you have completed the prerequisites for migrating report schedulesbull Ensure that you have saved the custom reports in OnCommand Report version packagebull Ensure that you have used Microsoft Windows files and folders naming conventions for your

custom report namesElse during the upgrade the custom reports will not be backed up

About this task

Note

1 You cannot back up custom reports saved in the My Folders and dashboard style customreports Also you cannot backup the report email scheduling configuration settings through theReporting Connection

2 If you make any changes to the predesigned reports then the changes will not be restored afterthe upgrade

Steps

1 Log in to the host where you want to install the new version of OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

3 Navigate to the directory where you downloaded the installation file and run

OnCommand Report-arch-version-buildmsi

4 Start the installation wizard and follow the prompts on the wizard to complete the installation

The Backup and Restore database option is enabled by default To change the backup locationclick Browse If you disable the Backup and Restore database option then you will lose yourdata

Deploying OnCommand Report | 21

Note Backing up the database can take several minutes

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Reconfiguring OnCommand Report on page 46

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Related references

Installation requirements for OnCommand Report on page 10

Migrating report schedulesOnCommand Report does not automatically restore report schedules during the upgrade You mustmanually restore the existing report schedules after upgrading OnCommand Report

Before you begin

Ensure that you have completed the prerequisites for migrating report schedules

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click OnCommand Report content

3 Navigate to the report that you want to set the schedule for and click the Schedule icon on theright side of the pane

4 Enter the schedule properties that you noted down while preparing to migrate the report schedulesand click Ok

Schedule properties could include any of the following options Frequency Options Start timeEnd time and Prompt values

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

22 | OnCommandreg Report 11 Installation and Administration Guide

Uninstalling OnCommand ReportYou can uninstall OnCommand Report

Steps

1 Log in to the host as a user with administrator-level privileges

2 Click Start gt Control Panel

3 Select the program settings for your operating system

If the operating system is Then

Windows Server 2003 Select Add or Remove Programs

Windows Server 2008 Select Programs and Features

4 Uninstall OnCommand Report version

Deploying OnCommand Report | 23

Configuring OnCommand Report

You can use the Administration Console to configure OnCommand Report so that users can view andcreate reports from the Reporting Connection

You can perform the following tasks to configure OnCommand Report

bull Validating your licensebull Managing data acquisition from DataFabric Manager serversbull Configuring AutoSupport for troubleshooting helpbull Managing user accountsbull Backing up and restoring databull Triggering manual data acquisitionbull Triggering the manual extract transform and load (ETL) operation

Logging in to the OnCommand Report AdministrationConsole

You can access the OnCommand Report Administration Console through a Web browser You canuse the Administration Console to configure OnCommand Report

Before you begin

Web browser requirements must be met

About this task

OnCommand Report ships with the following default user account

bull User name adminbull Password admin123

You must use this user account when you log in to the Administration Console for the first time Youshould change the password for this user account after you log in

Steps

1 Enter the following URL in your Web browser httphosthttp_port

host is the IP address or host name of the host where OnCommand Report is installed

http_port is the port that uses an HTTP connection This port is known as the portal port Thedefault port is 80

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2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

26 | OnCommandreg Report 11 Installation and Administration Guide

License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

28 | OnCommandreg Report 11 Installation and Administration Guide

Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

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Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

32 | OnCommandreg Report 11 Installation and Administration Guide

3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

34 | OnCommandreg Report 11 Installation and Administration Guide

bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

36 | OnCommandreg Report 11 Installation and Administration Guide

LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 11: ocr_admin

Related references

List of ports used by OnCommand Report on page 17

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Web browser requirementsYou must use a supported Web browser to access the OnCommand Report Administration Consoleand Reporting Connection

The following Web browsers are supported

bull Microsoft Internet Explorer 8bull Mozilla Firefox 35 and 36

The minimum recommended screen resolution for the computer that you use to access theAdministration Console or Reporting Connection is 1280 x 800

For the latest information about currently supported Web browsers see the Interoperability MatrixTool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Data ONTAP versions that OnCommand Report supportsYou can use OnCommand Report to view and create reports that include data from specific storagesystems

OnCommand Report can report on NetApp storage systems that use the following versions

bull Data ONTAP 7xbull Data ONTAP 8x (7-Mode only)

For the latest information about currently supported Data ONTAP versions see the InteroperabilityMatrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

12 | OnCommandreg Report 11 Installation and Administration Guide

DataFabric Manager server requirementsOnCommand Report can acquire data from DataFabric Manager servers that meet specificrequirements

Requirement Description

Supportedversion

OnCommand Report supports DataFabric Manager server 40 401 50 501502

Number ofstorage systems

You can configure OnCommand Report to collect data from any number ofDataFabric Manager servers It is best if you configure OnCommand Report tocollect data for no more than 600 storage systems

Note To identify the number of storage systems for which OnCommandReport currently has data you can view the Storage Systems detail report oryou can add the Storage Count data element to a report For informationabout reports see the OnCommand Report User Guide

Database useraccount

You must ensure that each DataFabric Manager server has a database useraccount that is enabled for database access OnCommand Report uses thisaccount to access read-only views from the DataFabric Manager serverdatabase For information about how to manage database user accounts see theOnCommand Unified Manager Operations Manager Administration Guide

Planning your OnCommand Report deployment | 13

Requirement Description

Enabled databaseviews

OnCommand Report requires access to the following read-only views in theDataFabric Manager server database These views are enabled by default If youhave disabled the views you need to reenable them For information about howto manage database views see the OnCommand Unified Manager OperationsManager Administration Guide

The following are the read-only views in the DataFabric Manager serverdatabase

bull aggregateViewbull cifsShareViewbull commentNamesViewbull diskViewbull hostViewbull igroupViewbull interfaceViewbull lunIGroupMapViewbull lunViewbull nfsExportViewbull objCommentViewbull objectViewbull plexViewbull qtreeViewbull raidGroupViewbull resGroupMembersViewbull snapReserveViewbull snapshotViewbull storageSystemViewbull userAliasViewbull userMapViewbull userQuotaViewbull vFilerViewbull volumeView

For the latest information about currently supported DataFabric Manager server versions see theInteroperability Matrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

14 | OnCommandreg Report 11 Installation and Administration Guide

Information you need about DataFabric Manager serversAfter you install OnCommand Report you must configure it to acquire data from your DataFabricManager servers You must gather this information about each of your DataFabric Manager serversso that you can enter it during initial product configuration

To acquire data from your DataFabric Manager servers OnCommand Report requires the followinginformation about each server

bull IP address or a fully qualified domain namebull Port for the DataFabric Manager servers database (the default port is 2638)bull User name and password for the database accountbull Version

Planning your OnCommand Report deployment | 15

Deploying OnCommand Report

To deploy OnCommand Report you need to download the product installer and then run theinstallation wizard After the installation is complete you can get the product up and running

About this task

You must have administrator-level access privileges to download and install this product Otherwisean error message is displayed

Downloading the OnCommand Report installerDownload the OnCommand Report installer from the NetApp Support Site

Before you begin

You must have a login to the NetApp Support Site at supportnetappcom

Steps

1 Log in to the host where you want to install OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

After you finish

Install OnCommand Report

Installing OnCommand ReportYou must run the installation wizard to install OnCommand Report You must use this procedurewhen installing OnCommand Report on a system other than Windows Server 2008

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

16 | OnCommandreg Report 11 Installation and Administration Guide

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Navigate to the directory where you downloaded the installation file

3 Run OnCommand Report-arch-version-buildmsi

4 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Related concepts

Configuring data acquisition from your DataFabric Manager servers on page 27

User accounts in OnCommand Report on page 34

Related tasks

Getting started with OnCommand Report on page 25

Logging in to the OnCommand Report Administration Console on page 24

Validating your license key on page 26

Related references

Configure Server panel on page 18

Installation requirements for OnCommand Report on page 10

List of ports used by OnCommand ReportOnCommand Report uses several ports and you must ensure that these ports are not used by anyother applications in the system

The following table provides a list of the default ports used by OnCommand Report

Port Number Can be modified

1090 No

1091 No

1098 No

1099 Yes

1527 No

4446 No

Deploying OnCommand Report | 17

Port Number Can be modified

4712 No

4713 No

5445 No

5455 No

5500 No

5501 No

8009 No

8080 Yes

8083 No

9300 Yes

9334 No

9362 No

9399 No

Note For information about the ports that can be modified see Configure Server panel topic

Related tasks

Installing OnCommand Report on page 16

Related references

Configure Server panel on page 18

Configure Server panelYou can use the Configure Server panel to modify the ports that OnCommand Report uses Thispanel appears when you select a custom installation

You can modify the following ports

Portal Port (HTTP) Used to access the Administration Console through a Web browser by usingHTTP You use the Administration Console to configure OnCommandReport The default port is 80

Secured Portal Port(HTTPS)

Used to access the Administration Console through a Web browser by usingHTTPS The default port is 443

18 | OnCommandreg Report 11 Installation and Administration Guide

Internal DatabasePort (SQL)

Used internally as an access point to the MySQL database that is installedwith OnCommand Report The default port is 3306

Reporting HTTPServer Port

Used to access the Reporting Connection through a Web browser You usethe Reporting Connection to view and create reports The default port is8080

Reporting EnginePort

Used to access the reporting engine that enables you to view and createreports The default port is 9300

Related tasks

Installing OnCommand Report on page 16

Installing OnCommand Report on Windows Server 2008You must run the installation wizard to install OnCommand Report on Windows Server 2008 andWindows Server 2008 R2

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Open the Administrator command prompt

Note This is different from a normal command prompt

3 Navigate to the directory where you downloaded the installation file

4 Type the following file name

OnCommand Report-arch-version-buildmsi

5 Click Enter

6 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Deploying OnCommand Report | 19

Completing OnCommand Report upgrade tasksTo complete the OnCommand Report upgrade you must manually back up the existing reportschedules upgrade to the next version of OnCommand Report and then manually restore theexisting report schedules You must do this because OnCommand Report does not automaticallyback up and restore report schedules during upgrade

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Preparing to migrate report scheduleOnCommand Report does not automatically back up report schedules during the upgrade You mustmanually back up the existing report schedules before upgrading OnCommand Report

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click Administer OnCommand Insight Report content

3 In the Administration page click the Status tab and then click Schedules in the left pane

4 In the left pane click Advanced options

5 From the Type list select Query and then click Apply

A list of existing report schedules is displayed in the right pane

6 In the report schedule you want to migrate click the drop-down list and then click Setproperties to view the location of the report

You must make a note of the report location that you want to manually migrate after the versionupgrade and click Ok

7 In the report schedule that you want to migrate click the drop-down list and then click Modifythe schedule

You must make a note of the schedule properties from the Schedules page such as FrequencyOptions Start time End time and Prompt values

8 Click Ok

Related concepts

Completing OnCommand Report upgrade tasks on page 20

20 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Migrating report schedules on page 22

Upgrading OnCommand Report on page 21

Upgrading OnCommand ReportTo upgrade OnCommand Report to the latest release you must fulfill several prerequisites anddownload and install the software

Before you begin

bull Installation prerequisites must have been met For more information about the prerequisites seeInstallation requirements for OnCommand Report

bull You must have administrator-level access privileges to install this productbull Ensure that you have completed the prerequisites for migrating report schedulesbull Ensure that you have saved the custom reports in OnCommand Report version packagebull Ensure that you have used Microsoft Windows files and folders naming conventions for your

custom report namesElse during the upgrade the custom reports will not be backed up

About this task

Note

1 You cannot back up custom reports saved in the My Folders and dashboard style customreports Also you cannot backup the report email scheduling configuration settings through theReporting Connection

2 If you make any changes to the predesigned reports then the changes will not be restored afterthe upgrade

Steps

1 Log in to the host where you want to install the new version of OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

3 Navigate to the directory where you downloaded the installation file and run

OnCommand Report-arch-version-buildmsi

4 Start the installation wizard and follow the prompts on the wizard to complete the installation

The Backup and Restore database option is enabled by default To change the backup locationclick Browse If you disable the Backup and Restore database option then you will lose yourdata

Deploying OnCommand Report | 21

Note Backing up the database can take several minutes

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Reconfiguring OnCommand Report on page 46

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Related references

Installation requirements for OnCommand Report on page 10

Migrating report schedulesOnCommand Report does not automatically restore report schedules during the upgrade You mustmanually restore the existing report schedules after upgrading OnCommand Report

Before you begin

Ensure that you have completed the prerequisites for migrating report schedules

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click OnCommand Report content

3 Navigate to the report that you want to set the schedule for and click the Schedule icon on theright side of the pane

4 Enter the schedule properties that you noted down while preparing to migrate the report schedulesand click Ok

Schedule properties could include any of the following options Frequency Options Start timeEnd time and Prompt values

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

22 | OnCommandreg Report 11 Installation and Administration Guide

Uninstalling OnCommand ReportYou can uninstall OnCommand Report

Steps

1 Log in to the host as a user with administrator-level privileges

2 Click Start gt Control Panel

3 Select the program settings for your operating system

If the operating system is Then

Windows Server 2003 Select Add or Remove Programs

Windows Server 2008 Select Programs and Features

4 Uninstall OnCommand Report version

Deploying OnCommand Report | 23

Configuring OnCommand Report

You can use the Administration Console to configure OnCommand Report so that users can view andcreate reports from the Reporting Connection

You can perform the following tasks to configure OnCommand Report

bull Validating your licensebull Managing data acquisition from DataFabric Manager serversbull Configuring AutoSupport for troubleshooting helpbull Managing user accountsbull Backing up and restoring databull Triggering manual data acquisitionbull Triggering the manual extract transform and load (ETL) operation

Logging in to the OnCommand Report AdministrationConsole

You can access the OnCommand Report Administration Console through a Web browser You canuse the Administration Console to configure OnCommand Report

Before you begin

Web browser requirements must be met

About this task

OnCommand Report ships with the following default user account

bull User name adminbull Password admin123

You must use this user account when you log in to the Administration Console for the first time Youshould change the password for this user account after you log in

Steps

1 Enter the following URL in your Web browser httphosthttp_port

host is the IP address or host name of the host where OnCommand Report is installed

http_port is the port that uses an HTTP connection This port is known as the portal port Thedefault port is 80

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2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

26 | OnCommandreg Report 11 Installation and Administration Guide

License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

28 | OnCommandreg Report 11 Installation and Administration Guide

Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

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Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

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3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

34 | OnCommandreg Report 11 Installation and Administration Guide

bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

36 | OnCommandreg Report 11 Installation and Administration Guide

LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

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5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

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Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 12: ocr_admin

DataFabric Manager server requirementsOnCommand Report can acquire data from DataFabric Manager servers that meet specificrequirements

Requirement Description

Supportedversion

OnCommand Report supports DataFabric Manager server 40 401 50 501502

Number ofstorage systems

You can configure OnCommand Report to collect data from any number ofDataFabric Manager servers It is best if you configure OnCommand Report tocollect data for no more than 600 storage systems

Note To identify the number of storage systems for which OnCommandReport currently has data you can view the Storage Systems detail report oryou can add the Storage Count data element to a report For informationabout reports see the OnCommand Report User Guide

Database useraccount

You must ensure that each DataFabric Manager server has a database useraccount that is enabled for database access OnCommand Report uses thisaccount to access read-only views from the DataFabric Manager serverdatabase For information about how to manage database user accounts see theOnCommand Unified Manager Operations Manager Administration Guide

Planning your OnCommand Report deployment | 13

Requirement Description

Enabled databaseviews

OnCommand Report requires access to the following read-only views in theDataFabric Manager server database These views are enabled by default If youhave disabled the views you need to reenable them For information about howto manage database views see the OnCommand Unified Manager OperationsManager Administration Guide

The following are the read-only views in the DataFabric Manager serverdatabase

bull aggregateViewbull cifsShareViewbull commentNamesViewbull diskViewbull hostViewbull igroupViewbull interfaceViewbull lunIGroupMapViewbull lunViewbull nfsExportViewbull objCommentViewbull objectViewbull plexViewbull qtreeViewbull raidGroupViewbull resGroupMembersViewbull snapReserveViewbull snapshotViewbull storageSystemViewbull userAliasViewbull userMapViewbull userQuotaViewbull vFilerViewbull volumeView

For the latest information about currently supported DataFabric Manager server versions see theInteroperability Matrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

14 | OnCommandreg Report 11 Installation and Administration Guide

Information you need about DataFabric Manager serversAfter you install OnCommand Report you must configure it to acquire data from your DataFabricManager servers You must gather this information about each of your DataFabric Manager serversso that you can enter it during initial product configuration

To acquire data from your DataFabric Manager servers OnCommand Report requires the followinginformation about each server

bull IP address or a fully qualified domain namebull Port for the DataFabric Manager servers database (the default port is 2638)bull User name and password for the database accountbull Version

Planning your OnCommand Report deployment | 15

Deploying OnCommand Report

To deploy OnCommand Report you need to download the product installer and then run theinstallation wizard After the installation is complete you can get the product up and running

About this task

You must have administrator-level access privileges to download and install this product Otherwisean error message is displayed

Downloading the OnCommand Report installerDownload the OnCommand Report installer from the NetApp Support Site

Before you begin

You must have a login to the NetApp Support Site at supportnetappcom

Steps

1 Log in to the host where you want to install OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

After you finish

Install OnCommand Report

Installing OnCommand ReportYou must run the installation wizard to install OnCommand Report You must use this procedurewhen installing OnCommand Report on a system other than Windows Server 2008

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

16 | OnCommandreg Report 11 Installation and Administration Guide

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Navigate to the directory where you downloaded the installation file

3 Run OnCommand Report-arch-version-buildmsi

4 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Related concepts

Configuring data acquisition from your DataFabric Manager servers on page 27

User accounts in OnCommand Report on page 34

Related tasks

Getting started with OnCommand Report on page 25

Logging in to the OnCommand Report Administration Console on page 24

Validating your license key on page 26

Related references

Configure Server panel on page 18

Installation requirements for OnCommand Report on page 10

List of ports used by OnCommand ReportOnCommand Report uses several ports and you must ensure that these ports are not used by anyother applications in the system

The following table provides a list of the default ports used by OnCommand Report

Port Number Can be modified

1090 No

1091 No

1098 No

1099 Yes

1527 No

4446 No

Deploying OnCommand Report | 17

Port Number Can be modified

4712 No

4713 No

5445 No

5455 No

5500 No

5501 No

8009 No

8080 Yes

8083 No

9300 Yes

9334 No

9362 No

9399 No

Note For information about the ports that can be modified see Configure Server panel topic

Related tasks

Installing OnCommand Report on page 16

Related references

Configure Server panel on page 18

Configure Server panelYou can use the Configure Server panel to modify the ports that OnCommand Report uses Thispanel appears when you select a custom installation

You can modify the following ports

Portal Port (HTTP) Used to access the Administration Console through a Web browser by usingHTTP You use the Administration Console to configure OnCommandReport The default port is 80

Secured Portal Port(HTTPS)

Used to access the Administration Console through a Web browser by usingHTTPS The default port is 443

18 | OnCommandreg Report 11 Installation and Administration Guide

Internal DatabasePort (SQL)

Used internally as an access point to the MySQL database that is installedwith OnCommand Report The default port is 3306

Reporting HTTPServer Port

Used to access the Reporting Connection through a Web browser You usethe Reporting Connection to view and create reports The default port is8080

Reporting EnginePort

Used to access the reporting engine that enables you to view and createreports The default port is 9300

Related tasks

Installing OnCommand Report on page 16

Installing OnCommand Report on Windows Server 2008You must run the installation wizard to install OnCommand Report on Windows Server 2008 andWindows Server 2008 R2

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Open the Administrator command prompt

Note This is different from a normal command prompt

3 Navigate to the directory where you downloaded the installation file

4 Type the following file name

OnCommand Report-arch-version-buildmsi

5 Click Enter

6 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Deploying OnCommand Report | 19

Completing OnCommand Report upgrade tasksTo complete the OnCommand Report upgrade you must manually back up the existing reportschedules upgrade to the next version of OnCommand Report and then manually restore theexisting report schedules You must do this because OnCommand Report does not automaticallyback up and restore report schedules during upgrade

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Preparing to migrate report scheduleOnCommand Report does not automatically back up report schedules during the upgrade You mustmanually back up the existing report schedules before upgrading OnCommand Report

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click Administer OnCommand Insight Report content

3 In the Administration page click the Status tab and then click Schedules in the left pane

4 In the left pane click Advanced options

5 From the Type list select Query and then click Apply

A list of existing report schedules is displayed in the right pane

6 In the report schedule you want to migrate click the drop-down list and then click Setproperties to view the location of the report

You must make a note of the report location that you want to manually migrate after the versionupgrade and click Ok

7 In the report schedule that you want to migrate click the drop-down list and then click Modifythe schedule

You must make a note of the schedule properties from the Schedules page such as FrequencyOptions Start time End time and Prompt values

8 Click Ok

Related concepts

Completing OnCommand Report upgrade tasks on page 20

20 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Migrating report schedules on page 22

Upgrading OnCommand Report on page 21

Upgrading OnCommand ReportTo upgrade OnCommand Report to the latest release you must fulfill several prerequisites anddownload and install the software

Before you begin

bull Installation prerequisites must have been met For more information about the prerequisites seeInstallation requirements for OnCommand Report

bull You must have administrator-level access privileges to install this productbull Ensure that you have completed the prerequisites for migrating report schedulesbull Ensure that you have saved the custom reports in OnCommand Report version packagebull Ensure that you have used Microsoft Windows files and folders naming conventions for your

custom report namesElse during the upgrade the custom reports will not be backed up

About this task

Note

1 You cannot back up custom reports saved in the My Folders and dashboard style customreports Also you cannot backup the report email scheduling configuration settings through theReporting Connection

2 If you make any changes to the predesigned reports then the changes will not be restored afterthe upgrade

Steps

1 Log in to the host where you want to install the new version of OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

3 Navigate to the directory where you downloaded the installation file and run

OnCommand Report-arch-version-buildmsi

4 Start the installation wizard and follow the prompts on the wizard to complete the installation

The Backup and Restore database option is enabled by default To change the backup locationclick Browse If you disable the Backup and Restore database option then you will lose yourdata

Deploying OnCommand Report | 21

Note Backing up the database can take several minutes

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Reconfiguring OnCommand Report on page 46

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Related references

Installation requirements for OnCommand Report on page 10

Migrating report schedulesOnCommand Report does not automatically restore report schedules during the upgrade You mustmanually restore the existing report schedules after upgrading OnCommand Report

Before you begin

Ensure that you have completed the prerequisites for migrating report schedules

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click OnCommand Report content

3 Navigate to the report that you want to set the schedule for and click the Schedule icon on theright side of the pane

4 Enter the schedule properties that you noted down while preparing to migrate the report schedulesand click Ok

Schedule properties could include any of the following options Frequency Options Start timeEnd time and Prompt values

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

22 | OnCommandreg Report 11 Installation and Administration Guide

Uninstalling OnCommand ReportYou can uninstall OnCommand Report

Steps

1 Log in to the host as a user with administrator-level privileges

2 Click Start gt Control Panel

3 Select the program settings for your operating system

If the operating system is Then

Windows Server 2003 Select Add or Remove Programs

Windows Server 2008 Select Programs and Features

4 Uninstall OnCommand Report version

Deploying OnCommand Report | 23

Configuring OnCommand Report

You can use the Administration Console to configure OnCommand Report so that users can view andcreate reports from the Reporting Connection

You can perform the following tasks to configure OnCommand Report

bull Validating your licensebull Managing data acquisition from DataFabric Manager serversbull Configuring AutoSupport for troubleshooting helpbull Managing user accountsbull Backing up and restoring databull Triggering manual data acquisitionbull Triggering the manual extract transform and load (ETL) operation

Logging in to the OnCommand Report AdministrationConsole

You can access the OnCommand Report Administration Console through a Web browser You canuse the Administration Console to configure OnCommand Report

Before you begin

Web browser requirements must be met

About this task

OnCommand Report ships with the following default user account

bull User name adminbull Password admin123

You must use this user account when you log in to the Administration Console for the first time Youshould change the password for this user account after you log in

Steps

1 Enter the following URL in your Web browser httphosthttp_port

host is the IP address or host name of the host where OnCommand Report is installed

http_port is the port that uses an HTTP connection This port is known as the portal port Thedefault port is 80

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2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

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License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

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Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

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Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

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3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

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bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

36 | OnCommandreg Report 11 Installation and Administration Guide

LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

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Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 13: ocr_admin

Requirement Description

Enabled databaseviews

OnCommand Report requires access to the following read-only views in theDataFabric Manager server database These views are enabled by default If youhave disabled the views you need to reenable them For information about howto manage database views see the OnCommand Unified Manager OperationsManager Administration Guide

The following are the read-only views in the DataFabric Manager serverdatabase

bull aggregateViewbull cifsShareViewbull commentNamesViewbull diskViewbull hostViewbull igroupViewbull interfaceViewbull lunIGroupMapViewbull lunViewbull nfsExportViewbull objCommentViewbull objectViewbull plexViewbull qtreeViewbull raidGroupViewbull resGroupMembersViewbull snapReserveViewbull snapshotViewbull storageSystemViewbull userAliasViewbull userMapViewbull userQuotaViewbull vFilerViewbull volumeView

For the latest information about currently supported DataFabric Manager server versions see theInteroperability Matrix Tool

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

14 | OnCommandreg Report 11 Installation and Administration Guide

Information you need about DataFabric Manager serversAfter you install OnCommand Report you must configure it to acquire data from your DataFabricManager servers You must gather this information about each of your DataFabric Manager serversso that you can enter it during initial product configuration

To acquire data from your DataFabric Manager servers OnCommand Report requires the followinginformation about each server

bull IP address or a fully qualified domain namebull Port for the DataFabric Manager servers database (the default port is 2638)bull User name and password for the database accountbull Version

Planning your OnCommand Report deployment | 15

Deploying OnCommand Report

To deploy OnCommand Report you need to download the product installer and then run theinstallation wizard After the installation is complete you can get the product up and running

About this task

You must have administrator-level access privileges to download and install this product Otherwisean error message is displayed

Downloading the OnCommand Report installerDownload the OnCommand Report installer from the NetApp Support Site

Before you begin

You must have a login to the NetApp Support Site at supportnetappcom

Steps

1 Log in to the host where you want to install OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

After you finish

Install OnCommand Report

Installing OnCommand ReportYou must run the installation wizard to install OnCommand Report You must use this procedurewhen installing OnCommand Report on a system other than Windows Server 2008

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

16 | OnCommandreg Report 11 Installation and Administration Guide

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Navigate to the directory where you downloaded the installation file

3 Run OnCommand Report-arch-version-buildmsi

4 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Related concepts

Configuring data acquisition from your DataFabric Manager servers on page 27

User accounts in OnCommand Report on page 34

Related tasks

Getting started with OnCommand Report on page 25

Logging in to the OnCommand Report Administration Console on page 24

Validating your license key on page 26

Related references

Configure Server panel on page 18

Installation requirements for OnCommand Report on page 10

List of ports used by OnCommand ReportOnCommand Report uses several ports and you must ensure that these ports are not used by anyother applications in the system

The following table provides a list of the default ports used by OnCommand Report

Port Number Can be modified

1090 No

1091 No

1098 No

1099 Yes

1527 No

4446 No

Deploying OnCommand Report | 17

Port Number Can be modified

4712 No

4713 No

5445 No

5455 No

5500 No

5501 No

8009 No

8080 Yes

8083 No

9300 Yes

9334 No

9362 No

9399 No

Note For information about the ports that can be modified see Configure Server panel topic

Related tasks

Installing OnCommand Report on page 16

Related references

Configure Server panel on page 18

Configure Server panelYou can use the Configure Server panel to modify the ports that OnCommand Report uses Thispanel appears when you select a custom installation

You can modify the following ports

Portal Port (HTTP) Used to access the Administration Console through a Web browser by usingHTTP You use the Administration Console to configure OnCommandReport The default port is 80

Secured Portal Port(HTTPS)

Used to access the Administration Console through a Web browser by usingHTTPS The default port is 443

18 | OnCommandreg Report 11 Installation and Administration Guide

Internal DatabasePort (SQL)

Used internally as an access point to the MySQL database that is installedwith OnCommand Report The default port is 3306

Reporting HTTPServer Port

Used to access the Reporting Connection through a Web browser You usethe Reporting Connection to view and create reports The default port is8080

Reporting EnginePort

Used to access the reporting engine that enables you to view and createreports The default port is 9300

Related tasks

Installing OnCommand Report on page 16

Installing OnCommand Report on Windows Server 2008You must run the installation wizard to install OnCommand Report on Windows Server 2008 andWindows Server 2008 R2

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Open the Administrator command prompt

Note This is different from a normal command prompt

3 Navigate to the directory where you downloaded the installation file

4 Type the following file name

OnCommand Report-arch-version-buildmsi

5 Click Enter

6 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Deploying OnCommand Report | 19

Completing OnCommand Report upgrade tasksTo complete the OnCommand Report upgrade you must manually back up the existing reportschedules upgrade to the next version of OnCommand Report and then manually restore theexisting report schedules You must do this because OnCommand Report does not automaticallyback up and restore report schedules during upgrade

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Preparing to migrate report scheduleOnCommand Report does not automatically back up report schedules during the upgrade You mustmanually back up the existing report schedules before upgrading OnCommand Report

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click Administer OnCommand Insight Report content

3 In the Administration page click the Status tab and then click Schedules in the left pane

4 In the left pane click Advanced options

5 From the Type list select Query and then click Apply

A list of existing report schedules is displayed in the right pane

6 In the report schedule you want to migrate click the drop-down list and then click Setproperties to view the location of the report

You must make a note of the report location that you want to manually migrate after the versionupgrade and click Ok

7 In the report schedule that you want to migrate click the drop-down list and then click Modifythe schedule

You must make a note of the schedule properties from the Schedules page such as FrequencyOptions Start time End time and Prompt values

8 Click Ok

Related concepts

Completing OnCommand Report upgrade tasks on page 20

20 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Migrating report schedules on page 22

Upgrading OnCommand Report on page 21

Upgrading OnCommand ReportTo upgrade OnCommand Report to the latest release you must fulfill several prerequisites anddownload and install the software

Before you begin

bull Installation prerequisites must have been met For more information about the prerequisites seeInstallation requirements for OnCommand Report

bull You must have administrator-level access privileges to install this productbull Ensure that you have completed the prerequisites for migrating report schedulesbull Ensure that you have saved the custom reports in OnCommand Report version packagebull Ensure that you have used Microsoft Windows files and folders naming conventions for your

custom report namesElse during the upgrade the custom reports will not be backed up

About this task

Note

1 You cannot back up custom reports saved in the My Folders and dashboard style customreports Also you cannot backup the report email scheduling configuration settings through theReporting Connection

2 If you make any changes to the predesigned reports then the changes will not be restored afterthe upgrade

Steps

1 Log in to the host where you want to install the new version of OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

3 Navigate to the directory where you downloaded the installation file and run

OnCommand Report-arch-version-buildmsi

4 Start the installation wizard and follow the prompts on the wizard to complete the installation

The Backup and Restore database option is enabled by default To change the backup locationclick Browse If you disable the Backup and Restore database option then you will lose yourdata

Deploying OnCommand Report | 21

Note Backing up the database can take several minutes

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Reconfiguring OnCommand Report on page 46

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Related references

Installation requirements for OnCommand Report on page 10

Migrating report schedulesOnCommand Report does not automatically restore report schedules during the upgrade You mustmanually restore the existing report schedules after upgrading OnCommand Report

Before you begin

Ensure that you have completed the prerequisites for migrating report schedules

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click OnCommand Report content

3 Navigate to the report that you want to set the schedule for and click the Schedule icon on theright side of the pane

4 Enter the schedule properties that you noted down while preparing to migrate the report schedulesand click Ok

Schedule properties could include any of the following options Frequency Options Start timeEnd time and Prompt values

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

22 | OnCommandreg Report 11 Installation and Administration Guide

Uninstalling OnCommand ReportYou can uninstall OnCommand Report

Steps

1 Log in to the host as a user with administrator-level privileges

2 Click Start gt Control Panel

3 Select the program settings for your operating system

If the operating system is Then

Windows Server 2003 Select Add or Remove Programs

Windows Server 2008 Select Programs and Features

4 Uninstall OnCommand Report version

Deploying OnCommand Report | 23

Configuring OnCommand Report

You can use the Administration Console to configure OnCommand Report so that users can view andcreate reports from the Reporting Connection

You can perform the following tasks to configure OnCommand Report

bull Validating your licensebull Managing data acquisition from DataFabric Manager serversbull Configuring AutoSupport for troubleshooting helpbull Managing user accountsbull Backing up and restoring databull Triggering manual data acquisitionbull Triggering the manual extract transform and load (ETL) operation

Logging in to the OnCommand Report AdministrationConsole

You can access the OnCommand Report Administration Console through a Web browser You canuse the Administration Console to configure OnCommand Report

Before you begin

Web browser requirements must be met

About this task

OnCommand Report ships with the following default user account

bull User name adminbull Password admin123

You must use this user account when you log in to the Administration Console for the first time Youshould change the password for this user account after you log in

Steps

1 Enter the following URL in your Web browser httphosthttp_port

host is the IP address or host name of the host where OnCommand Report is installed

http_port is the port that uses an HTTP connection This port is known as the portal port Thedefault port is 80

24 | OnCommandreg Report 11 Installation and Administration Guide

2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

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License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

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Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

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Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

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3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

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bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

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LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

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Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

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5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

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Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

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Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 14: ocr_admin

Information you need about DataFabric Manager serversAfter you install OnCommand Report you must configure it to acquire data from your DataFabricManager servers You must gather this information about each of your DataFabric Manager serversso that you can enter it during initial product configuration

To acquire data from your DataFabric Manager servers OnCommand Report requires the followinginformation about each server

bull IP address or a fully qualified domain namebull Port for the DataFabric Manager servers database (the default port is 2638)bull User name and password for the database accountbull Version

Planning your OnCommand Report deployment | 15

Deploying OnCommand Report

To deploy OnCommand Report you need to download the product installer and then run theinstallation wizard After the installation is complete you can get the product up and running

About this task

You must have administrator-level access privileges to download and install this product Otherwisean error message is displayed

Downloading the OnCommand Report installerDownload the OnCommand Report installer from the NetApp Support Site

Before you begin

You must have a login to the NetApp Support Site at supportnetappcom

Steps

1 Log in to the host where you want to install OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

After you finish

Install OnCommand Report

Installing OnCommand ReportYou must run the installation wizard to install OnCommand Report You must use this procedurewhen installing OnCommand Report on a system other than Windows Server 2008

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

16 | OnCommandreg Report 11 Installation and Administration Guide

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Navigate to the directory where you downloaded the installation file

3 Run OnCommand Report-arch-version-buildmsi

4 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Related concepts

Configuring data acquisition from your DataFabric Manager servers on page 27

User accounts in OnCommand Report on page 34

Related tasks

Getting started with OnCommand Report on page 25

Logging in to the OnCommand Report Administration Console on page 24

Validating your license key on page 26

Related references

Configure Server panel on page 18

Installation requirements for OnCommand Report on page 10

List of ports used by OnCommand ReportOnCommand Report uses several ports and you must ensure that these ports are not used by anyother applications in the system

The following table provides a list of the default ports used by OnCommand Report

Port Number Can be modified

1090 No

1091 No

1098 No

1099 Yes

1527 No

4446 No

Deploying OnCommand Report | 17

Port Number Can be modified

4712 No

4713 No

5445 No

5455 No

5500 No

5501 No

8009 No

8080 Yes

8083 No

9300 Yes

9334 No

9362 No

9399 No

Note For information about the ports that can be modified see Configure Server panel topic

Related tasks

Installing OnCommand Report on page 16

Related references

Configure Server panel on page 18

Configure Server panelYou can use the Configure Server panel to modify the ports that OnCommand Report uses Thispanel appears when you select a custom installation

You can modify the following ports

Portal Port (HTTP) Used to access the Administration Console through a Web browser by usingHTTP You use the Administration Console to configure OnCommandReport The default port is 80

Secured Portal Port(HTTPS)

Used to access the Administration Console through a Web browser by usingHTTPS The default port is 443

18 | OnCommandreg Report 11 Installation and Administration Guide

Internal DatabasePort (SQL)

Used internally as an access point to the MySQL database that is installedwith OnCommand Report The default port is 3306

Reporting HTTPServer Port

Used to access the Reporting Connection through a Web browser You usethe Reporting Connection to view and create reports The default port is8080

Reporting EnginePort

Used to access the reporting engine that enables you to view and createreports The default port is 9300

Related tasks

Installing OnCommand Report on page 16

Installing OnCommand Report on Windows Server 2008You must run the installation wizard to install OnCommand Report on Windows Server 2008 andWindows Server 2008 R2

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Open the Administrator command prompt

Note This is different from a normal command prompt

3 Navigate to the directory where you downloaded the installation file

4 Type the following file name

OnCommand Report-arch-version-buildmsi

5 Click Enter

6 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Deploying OnCommand Report | 19

Completing OnCommand Report upgrade tasksTo complete the OnCommand Report upgrade you must manually back up the existing reportschedules upgrade to the next version of OnCommand Report and then manually restore theexisting report schedules You must do this because OnCommand Report does not automaticallyback up and restore report schedules during upgrade

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Preparing to migrate report scheduleOnCommand Report does not automatically back up report schedules during the upgrade You mustmanually back up the existing report schedules before upgrading OnCommand Report

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click Administer OnCommand Insight Report content

3 In the Administration page click the Status tab and then click Schedules in the left pane

4 In the left pane click Advanced options

5 From the Type list select Query and then click Apply

A list of existing report schedules is displayed in the right pane

6 In the report schedule you want to migrate click the drop-down list and then click Setproperties to view the location of the report

You must make a note of the report location that you want to manually migrate after the versionupgrade and click Ok

7 In the report schedule that you want to migrate click the drop-down list and then click Modifythe schedule

You must make a note of the schedule properties from the Schedules page such as FrequencyOptions Start time End time and Prompt values

8 Click Ok

Related concepts

Completing OnCommand Report upgrade tasks on page 20

20 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Migrating report schedules on page 22

Upgrading OnCommand Report on page 21

Upgrading OnCommand ReportTo upgrade OnCommand Report to the latest release you must fulfill several prerequisites anddownload and install the software

Before you begin

bull Installation prerequisites must have been met For more information about the prerequisites seeInstallation requirements for OnCommand Report

bull You must have administrator-level access privileges to install this productbull Ensure that you have completed the prerequisites for migrating report schedulesbull Ensure that you have saved the custom reports in OnCommand Report version packagebull Ensure that you have used Microsoft Windows files and folders naming conventions for your

custom report namesElse during the upgrade the custom reports will not be backed up

About this task

Note

1 You cannot back up custom reports saved in the My Folders and dashboard style customreports Also you cannot backup the report email scheduling configuration settings through theReporting Connection

2 If you make any changes to the predesigned reports then the changes will not be restored afterthe upgrade

Steps

1 Log in to the host where you want to install the new version of OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

3 Navigate to the directory where you downloaded the installation file and run

OnCommand Report-arch-version-buildmsi

4 Start the installation wizard and follow the prompts on the wizard to complete the installation

The Backup and Restore database option is enabled by default To change the backup locationclick Browse If you disable the Backup and Restore database option then you will lose yourdata

Deploying OnCommand Report | 21

Note Backing up the database can take several minutes

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Reconfiguring OnCommand Report on page 46

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Related references

Installation requirements for OnCommand Report on page 10

Migrating report schedulesOnCommand Report does not automatically restore report schedules during the upgrade You mustmanually restore the existing report schedules after upgrading OnCommand Report

Before you begin

Ensure that you have completed the prerequisites for migrating report schedules

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click OnCommand Report content

3 Navigate to the report that you want to set the schedule for and click the Schedule icon on theright side of the pane

4 Enter the schedule properties that you noted down while preparing to migrate the report schedulesand click Ok

Schedule properties could include any of the following options Frequency Options Start timeEnd time and Prompt values

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

22 | OnCommandreg Report 11 Installation and Administration Guide

Uninstalling OnCommand ReportYou can uninstall OnCommand Report

Steps

1 Log in to the host as a user with administrator-level privileges

2 Click Start gt Control Panel

3 Select the program settings for your operating system

If the operating system is Then

Windows Server 2003 Select Add or Remove Programs

Windows Server 2008 Select Programs and Features

4 Uninstall OnCommand Report version

Deploying OnCommand Report | 23

Configuring OnCommand Report

You can use the Administration Console to configure OnCommand Report so that users can view andcreate reports from the Reporting Connection

You can perform the following tasks to configure OnCommand Report

bull Validating your licensebull Managing data acquisition from DataFabric Manager serversbull Configuring AutoSupport for troubleshooting helpbull Managing user accountsbull Backing up and restoring databull Triggering manual data acquisitionbull Triggering the manual extract transform and load (ETL) operation

Logging in to the OnCommand Report AdministrationConsole

You can access the OnCommand Report Administration Console through a Web browser You canuse the Administration Console to configure OnCommand Report

Before you begin

Web browser requirements must be met

About this task

OnCommand Report ships with the following default user account

bull User name adminbull Password admin123

You must use this user account when you log in to the Administration Console for the first time Youshould change the password for this user account after you log in

Steps

1 Enter the following URL in your Web browser httphosthttp_port

host is the IP address or host name of the host where OnCommand Report is installed

http_port is the port that uses an HTTP connection This port is known as the portal port Thedefault port is 80

24 | OnCommandreg Report 11 Installation and Administration Guide

2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

26 | OnCommandreg Report 11 Installation and Administration Guide

License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

28 | OnCommandreg Report 11 Installation and Administration Guide

Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

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Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

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3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

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bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

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LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

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Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

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Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

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5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

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Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

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Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

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Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 15: ocr_admin

Deploying OnCommand Report

To deploy OnCommand Report you need to download the product installer and then run theinstallation wizard After the installation is complete you can get the product up and running

About this task

You must have administrator-level access privileges to download and install this product Otherwisean error message is displayed

Downloading the OnCommand Report installerDownload the OnCommand Report installer from the NetApp Support Site

Before you begin

You must have a login to the NetApp Support Site at supportnetappcom

Steps

1 Log in to the host where you want to install OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

After you finish

Install OnCommand Report

Installing OnCommand ReportYou must run the installation wizard to install OnCommand Report You must use this procedurewhen installing OnCommand Report on a system other than Windows Server 2008

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

16 | OnCommandreg Report 11 Installation and Administration Guide

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Navigate to the directory where you downloaded the installation file

3 Run OnCommand Report-arch-version-buildmsi

4 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Related concepts

Configuring data acquisition from your DataFabric Manager servers on page 27

User accounts in OnCommand Report on page 34

Related tasks

Getting started with OnCommand Report on page 25

Logging in to the OnCommand Report Administration Console on page 24

Validating your license key on page 26

Related references

Configure Server panel on page 18

Installation requirements for OnCommand Report on page 10

List of ports used by OnCommand ReportOnCommand Report uses several ports and you must ensure that these ports are not used by anyother applications in the system

The following table provides a list of the default ports used by OnCommand Report

Port Number Can be modified

1090 No

1091 No

1098 No

1099 Yes

1527 No

4446 No

Deploying OnCommand Report | 17

Port Number Can be modified

4712 No

4713 No

5445 No

5455 No

5500 No

5501 No

8009 No

8080 Yes

8083 No

9300 Yes

9334 No

9362 No

9399 No

Note For information about the ports that can be modified see Configure Server panel topic

Related tasks

Installing OnCommand Report on page 16

Related references

Configure Server panel on page 18

Configure Server panelYou can use the Configure Server panel to modify the ports that OnCommand Report uses Thispanel appears when you select a custom installation

You can modify the following ports

Portal Port (HTTP) Used to access the Administration Console through a Web browser by usingHTTP You use the Administration Console to configure OnCommandReport The default port is 80

Secured Portal Port(HTTPS)

Used to access the Administration Console through a Web browser by usingHTTPS The default port is 443

18 | OnCommandreg Report 11 Installation and Administration Guide

Internal DatabasePort (SQL)

Used internally as an access point to the MySQL database that is installedwith OnCommand Report The default port is 3306

Reporting HTTPServer Port

Used to access the Reporting Connection through a Web browser You usethe Reporting Connection to view and create reports The default port is8080

Reporting EnginePort

Used to access the reporting engine that enables you to view and createreports The default port is 9300

Related tasks

Installing OnCommand Report on page 16

Installing OnCommand Report on Windows Server 2008You must run the installation wizard to install OnCommand Report on Windows Server 2008 andWindows Server 2008 R2

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Open the Administrator command prompt

Note This is different from a normal command prompt

3 Navigate to the directory where you downloaded the installation file

4 Type the following file name

OnCommand Report-arch-version-buildmsi

5 Click Enter

6 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Deploying OnCommand Report | 19

Completing OnCommand Report upgrade tasksTo complete the OnCommand Report upgrade you must manually back up the existing reportschedules upgrade to the next version of OnCommand Report and then manually restore theexisting report schedules You must do this because OnCommand Report does not automaticallyback up and restore report schedules during upgrade

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Preparing to migrate report scheduleOnCommand Report does not automatically back up report schedules during the upgrade You mustmanually back up the existing report schedules before upgrading OnCommand Report

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click Administer OnCommand Insight Report content

3 In the Administration page click the Status tab and then click Schedules in the left pane

4 In the left pane click Advanced options

5 From the Type list select Query and then click Apply

A list of existing report schedules is displayed in the right pane

6 In the report schedule you want to migrate click the drop-down list and then click Setproperties to view the location of the report

You must make a note of the report location that you want to manually migrate after the versionupgrade and click Ok

7 In the report schedule that you want to migrate click the drop-down list and then click Modifythe schedule

You must make a note of the schedule properties from the Schedules page such as FrequencyOptions Start time End time and Prompt values

8 Click Ok

Related concepts

Completing OnCommand Report upgrade tasks on page 20

20 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Migrating report schedules on page 22

Upgrading OnCommand Report on page 21

Upgrading OnCommand ReportTo upgrade OnCommand Report to the latest release you must fulfill several prerequisites anddownload and install the software

Before you begin

bull Installation prerequisites must have been met For more information about the prerequisites seeInstallation requirements for OnCommand Report

bull You must have administrator-level access privileges to install this productbull Ensure that you have completed the prerequisites for migrating report schedulesbull Ensure that you have saved the custom reports in OnCommand Report version packagebull Ensure that you have used Microsoft Windows files and folders naming conventions for your

custom report namesElse during the upgrade the custom reports will not be backed up

About this task

Note

1 You cannot back up custom reports saved in the My Folders and dashboard style customreports Also you cannot backup the report email scheduling configuration settings through theReporting Connection

2 If you make any changes to the predesigned reports then the changes will not be restored afterthe upgrade

Steps

1 Log in to the host where you want to install the new version of OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

3 Navigate to the directory where you downloaded the installation file and run

OnCommand Report-arch-version-buildmsi

4 Start the installation wizard and follow the prompts on the wizard to complete the installation

The Backup and Restore database option is enabled by default To change the backup locationclick Browse If you disable the Backup and Restore database option then you will lose yourdata

Deploying OnCommand Report | 21

Note Backing up the database can take several minutes

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Reconfiguring OnCommand Report on page 46

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Related references

Installation requirements for OnCommand Report on page 10

Migrating report schedulesOnCommand Report does not automatically restore report schedules during the upgrade You mustmanually restore the existing report schedules after upgrading OnCommand Report

Before you begin

Ensure that you have completed the prerequisites for migrating report schedules

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click OnCommand Report content

3 Navigate to the report that you want to set the schedule for and click the Schedule icon on theright side of the pane

4 Enter the schedule properties that you noted down while preparing to migrate the report schedulesand click Ok

Schedule properties could include any of the following options Frequency Options Start timeEnd time and Prompt values

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

22 | OnCommandreg Report 11 Installation and Administration Guide

Uninstalling OnCommand ReportYou can uninstall OnCommand Report

Steps

1 Log in to the host as a user with administrator-level privileges

2 Click Start gt Control Panel

3 Select the program settings for your operating system

If the operating system is Then

Windows Server 2003 Select Add or Remove Programs

Windows Server 2008 Select Programs and Features

4 Uninstall OnCommand Report version

Deploying OnCommand Report | 23

Configuring OnCommand Report

You can use the Administration Console to configure OnCommand Report so that users can view andcreate reports from the Reporting Connection

You can perform the following tasks to configure OnCommand Report

bull Validating your licensebull Managing data acquisition from DataFabric Manager serversbull Configuring AutoSupport for troubleshooting helpbull Managing user accountsbull Backing up and restoring databull Triggering manual data acquisitionbull Triggering the manual extract transform and load (ETL) operation

Logging in to the OnCommand Report AdministrationConsole

You can access the OnCommand Report Administration Console through a Web browser You canuse the Administration Console to configure OnCommand Report

Before you begin

Web browser requirements must be met

About this task

OnCommand Report ships with the following default user account

bull User name adminbull Password admin123

You must use this user account when you log in to the Administration Console for the first time Youshould change the password for this user account after you log in

Steps

1 Enter the following URL in your Web browser httphosthttp_port

host is the IP address or host name of the host where OnCommand Report is installed

http_port is the port that uses an HTTP connection This port is known as the portal port Thedefault port is 80

24 | OnCommandreg Report 11 Installation and Administration Guide

2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

26 | OnCommandreg Report 11 Installation and Administration Guide

License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

28 | OnCommandreg Report 11 Installation and Administration Guide

Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

30 | OnCommandreg Report 11 Installation and Administration Guide

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

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3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

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bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

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LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

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2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

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Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

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Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

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5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

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Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

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Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

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Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

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Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

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Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 16: ocr_admin

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Navigate to the directory where you downloaded the installation file

3 Run OnCommand Report-arch-version-buildmsi

4 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Related concepts

Configuring data acquisition from your DataFabric Manager servers on page 27

User accounts in OnCommand Report on page 34

Related tasks

Getting started with OnCommand Report on page 25

Logging in to the OnCommand Report Administration Console on page 24

Validating your license key on page 26

Related references

Configure Server panel on page 18

Installation requirements for OnCommand Report on page 10

List of ports used by OnCommand ReportOnCommand Report uses several ports and you must ensure that these ports are not used by anyother applications in the system

The following table provides a list of the default ports used by OnCommand Report

Port Number Can be modified

1090 No

1091 No

1098 No

1099 Yes

1527 No

4446 No

Deploying OnCommand Report | 17

Port Number Can be modified

4712 No

4713 No

5445 No

5455 No

5500 No

5501 No

8009 No

8080 Yes

8083 No

9300 Yes

9334 No

9362 No

9399 No

Note For information about the ports that can be modified see Configure Server panel topic

Related tasks

Installing OnCommand Report on page 16

Related references

Configure Server panel on page 18

Configure Server panelYou can use the Configure Server panel to modify the ports that OnCommand Report uses Thispanel appears when you select a custom installation

You can modify the following ports

Portal Port (HTTP) Used to access the Administration Console through a Web browser by usingHTTP You use the Administration Console to configure OnCommandReport The default port is 80

Secured Portal Port(HTTPS)

Used to access the Administration Console through a Web browser by usingHTTPS The default port is 443

18 | OnCommandreg Report 11 Installation and Administration Guide

Internal DatabasePort (SQL)

Used internally as an access point to the MySQL database that is installedwith OnCommand Report The default port is 3306

Reporting HTTPServer Port

Used to access the Reporting Connection through a Web browser You usethe Reporting Connection to view and create reports The default port is8080

Reporting EnginePort

Used to access the reporting engine that enables you to view and createreports The default port is 9300

Related tasks

Installing OnCommand Report on page 16

Installing OnCommand Report on Windows Server 2008You must run the installation wizard to install OnCommand Report on Windows Server 2008 andWindows Server 2008 R2

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Open the Administrator command prompt

Note This is different from a normal command prompt

3 Navigate to the directory where you downloaded the installation file

4 Type the following file name

OnCommand Report-arch-version-buildmsi

5 Click Enter

6 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Deploying OnCommand Report | 19

Completing OnCommand Report upgrade tasksTo complete the OnCommand Report upgrade you must manually back up the existing reportschedules upgrade to the next version of OnCommand Report and then manually restore theexisting report schedules You must do this because OnCommand Report does not automaticallyback up and restore report schedules during upgrade

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Preparing to migrate report scheduleOnCommand Report does not automatically back up report schedules during the upgrade You mustmanually back up the existing report schedules before upgrading OnCommand Report

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click Administer OnCommand Insight Report content

3 In the Administration page click the Status tab and then click Schedules in the left pane

4 In the left pane click Advanced options

5 From the Type list select Query and then click Apply

A list of existing report schedules is displayed in the right pane

6 In the report schedule you want to migrate click the drop-down list and then click Setproperties to view the location of the report

You must make a note of the report location that you want to manually migrate after the versionupgrade and click Ok

7 In the report schedule that you want to migrate click the drop-down list and then click Modifythe schedule

You must make a note of the schedule properties from the Schedules page such as FrequencyOptions Start time End time and Prompt values

8 Click Ok

Related concepts

Completing OnCommand Report upgrade tasks on page 20

20 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Migrating report schedules on page 22

Upgrading OnCommand Report on page 21

Upgrading OnCommand ReportTo upgrade OnCommand Report to the latest release you must fulfill several prerequisites anddownload and install the software

Before you begin

bull Installation prerequisites must have been met For more information about the prerequisites seeInstallation requirements for OnCommand Report

bull You must have administrator-level access privileges to install this productbull Ensure that you have completed the prerequisites for migrating report schedulesbull Ensure that you have saved the custom reports in OnCommand Report version packagebull Ensure that you have used Microsoft Windows files and folders naming conventions for your

custom report namesElse during the upgrade the custom reports will not be backed up

About this task

Note

1 You cannot back up custom reports saved in the My Folders and dashboard style customreports Also you cannot backup the report email scheduling configuration settings through theReporting Connection

2 If you make any changes to the predesigned reports then the changes will not be restored afterthe upgrade

Steps

1 Log in to the host where you want to install the new version of OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

3 Navigate to the directory where you downloaded the installation file and run

OnCommand Report-arch-version-buildmsi

4 Start the installation wizard and follow the prompts on the wizard to complete the installation

The Backup and Restore database option is enabled by default To change the backup locationclick Browse If you disable the Backup and Restore database option then you will lose yourdata

Deploying OnCommand Report | 21

Note Backing up the database can take several minutes

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Reconfiguring OnCommand Report on page 46

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Related references

Installation requirements for OnCommand Report on page 10

Migrating report schedulesOnCommand Report does not automatically restore report schedules during the upgrade You mustmanually restore the existing report schedules after upgrading OnCommand Report

Before you begin

Ensure that you have completed the prerequisites for migrating report schedules

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click OnCommand Report content

3 Navigate to the report that you want to set the schedule for and click the Schedule icon on theright side of the pane

4 Enter the schedule properties that you noted down while preparing to migrate the report schedulesand click Ok

Schedule properties could include any of the following options Frequency Options Start timeEnd time and Prompt values

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

22 | OnCommandreg Report 11 Installation and Administration Guide

Uninstalling OnCommand ReportYou can uninstall OnCommand Report

Steps

1 Log in to the host as a user with administrator-level privileges

2 Click Start gt Control Panel

3 Select the program settings for your operating system

If the operating system is Then

Windows Server 2003 Select Add or Remove Programs

Windows Server 2008 Select Programs and Features

4 Uninstall OnCommand Report version

Deploying OnCommand Report | 23

Configuring OnCommand Report

You can use the Administration Console to configure OnCommand Report so that users can view andcreate reports from the Reporting Connection

You can perform the following tasks to configure OnCommand Report

bull Validating your licensebull Managing data acquisition from DataFabric Manager serversbull Configuring AutoSupport for troubleshooting helpbull Managing user accountsbull Backing up and restoring databull Triggering manual data acquisitionbull Triggering the manual extract transform and load (ETL) operation

Logging in to the OnCommand Report AdministrationConsole

You can access the OnCommand Report Administration Console through a Web browser You canuse the Administration Console to configure OnCommand Report

Before you begin

Web browser requirements must be met

About this task

OnCommand Report ships with the following default user account

bull User name adminbull Password admin123

You must use this user account when you log in to the Administration Console for the first time Youshould change the password for this user account after you log in

Steps

1 Enter the following URL in your Web browser httphosthttp_port

host is the IP address or host name of the host where OnCommand Report is installed

http_port is the port that uses an HTTP connection This port is known as the portal port Thedefault port is 80

24 | OnCommandreg Report 11 Installation and Administration Guide

2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

26 | OnCommandreg Report 11 Installation and Administration Guide

License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

28 | OnCommandreg Report 11 Installation and Administration Guide

Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

30 | OnCommandreg Report 11 Installation and Administration Guide

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

32 | OnCommandreg Report 11 Installation and Administration Guide

3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

34 | OnCommandreg Report 11 Installation and Administration Guide

bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

36 | OnCommandreg Report 11 Installation and Administration Guide

LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 17: ocr_admin

Port Number Can be modified

4712 No

4713 No

5445 No

5455 No

5500 No

5501 No

8009 No

8080 Yes

8083 No

9300 Yes

9334 No

9362 No

9399 No

Note For information about the ports that can be modified see Configure Server panel topic

Related tasks

Installing OnCommand Report on page 16

Related references

Configure Server panel on page 18

Configure Server panelYou can use the Configure Server panel to modify the ports that OnCommand Report uses Thispanel appears when you select a custom installation

You can modify the following ports

Portal Port (HTTP) Used to access the Administration Console through a Web browser by usingHTTP You use the Administration Console to configure OnCommandReport The default port is 80

Secured Portal Port(HTTPS)

Used to access the Administration Console through a Web browser by usingHTTPS The default port is 443

18 | OnCommandreg Report 11 Installation and Administration Guide

Internal DatabasePort (SQL)

Used internally as an access point to the MySQL database that is installedwith OnCommand Report The default port is 3306

Reporting HTTPServer Port

Used to access the Reporting Connection through a Web browser You usethe Reporting Connection to view and create reports The default port is8080

Reporting EnginePort

Used to access the reporting engine that enables you to view and createreports The default port is 9300

Related tasks

Installing OnCommand Report on page 16

Installing OnCommand Report on Windows Server 2008You must run the installation wizard to install OnCommand Report on Windows Server 2008 andWindows Server 2008 R2

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Open the Administrator command prompt

Note This is different from a normal command prompt

3 Navigate to the directory where you downloaded the installation file

4 Type the following file name

OnCommand Report-arch-version-buildmsi

5 Click Enter

6 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Deploying OnCommand Report | 19

Completing OnCommand Report upgrade tasksTo complete the OnCommand Report upgrade you must manually back up the existing reportschedules upgrade to the next version of OnCommand Report and then manually restore theexisting report schedules You must do this because OnCommand Report does not automaticallyback up and restore report schedules during upgrade

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Preparing to migrate report scheduleOnCommand Report does not automatically back up report schedules during the upgrade You mustmanually back up the existing report schedules before upgrading OnCommand Report

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click Administer OnCommand Insight Report content

3 In the Administration page click the Status tab and then click Schedules in the left pane

4 In the left pane click Advanced options

5 From the Type list select Query and then click Apply

A list of existing report schedules is displayed in the right pane

6 In the report schedule you want to migrate click the drop-down list and then click Setproperties to view the location of the report

You must make a note of the report location that you want to manually migrate after the versionupgrade and click Ok

7 In the report schedule that you want to migrate click the drop-down list and then click Modifythe schedule

You must make a note of the schedule properties from the Schedules page such as FrequencyOptions Start time End time and Prompt values

8 Click Ok

Related concepts

Completing OnCommand Report upgrade tasks on page 20

20 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Migrating report schedules on page 22

Upgrading OnCommand Report on page 21

Upgrading OnCommand ReportTo upgrade OnCommand Report to the latest release you must fulfill several prerequisites anddownload and install the software

Before you begin

bull Installation prerequisites must have been met For more information about the prerequisites seeInstallation requirements for OnCommand Report

bull You must have administrator-level access privileges to install this productbull Ensure that you have completed the prerequisites for migrating report schedulesbull Ensure that you have saved the custom reports in OnCommand Report version packagebull Ensure that you have used Microsoft Windows files and folders naming conventions for your

custom report namesElse during the upgrade the custom reports will not be backed up

About this task

Note

1 You cannot back up custom reports saved in the My Folders and dashboard style customreports Also you cannot backup the report email scheduling configuration settings through theReporting Connection

2 If you make any changes to the predesigned reports then the changes will not be restored afterthe upgrade

Steps

1 Log in to the host where you want to install the new version of OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

3 Navigate to the directory where you downloaded the installation file and run

OnCommand Report-arch-version-buildmsi

4 Start the installation wizard and follow the prompts on the wizard to complete the installation

The Backup and Restore database option is enabled by default To change the backup locationclick Browse If you disable the Backup and Restore database option then you will lose yourdata

Deploying OnCommand Report | 21

Note Backing up the database can take several minutes

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Reconfiguring OnCommand Report on page 46

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Related references

Installation requirements for OnCommand Report on page 10

Migrating report schedulesOnCommand Report does not automatically restore report schedules during the upgrade You mustmanually restore the existing report schedules after upgrading OnCommand Report

Before you begin

Ensure that you have completed the prerequisites for migrating report schedules

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click OnCommand Report content

3 Navigate to the report that you want to set the schedule for and click the Schedule icon on theright side of the pane

4 Enter the schedule properties that you noted down while preparing to migrate the report schedulesand click Ok

Schedule properties could include any of the following options Frequency Options Start timeEnd time and Prompt values

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

22 | OnCommandreg Report 11 Installation and Administration Guide

Uninstalling OnCommand ReportYou can uninstall OnCommand Report

Steps

1 Log in to the host as a user with administrator-level privileges

2 Click Start gt Control Panel

3 Select the program settings for your operating system

If the operating system is Then

Windows Server 2003 Select Add or Remove Programs

Windows Server 2008 Select Programs and Features

4 Uninstall OnCommand Report version

Deploying OnCommand Report | 23

Configuring OnCommand Report

You can use the Administration Console to configure OnCommand Report so that users can view andcreate reports from the Reporting Connection

You can perform the following tasks to configure OnCommand Report

bull Validating your licensebull Managing data acquisition from DataFabric Manager serversbull Configuring AutoSupport for troubleshooting helpbull Managing user accountsbull Backing up and restoring databull Triggering manual data acquisitionbull Triggering the manual extract transform and load (ETL) operation

Logging in to the OnCommand Report AdministrationConsole

You can access the OnCommand Report Administration Console through a Web browser You canuse the Administration Console to configure OnCommand Report

Before you begin

Web browser requirements must be met

About this task

OnCommand Report ships with the following default user account

bull User name adminbull Password admin123

You must use this user account when you log in to the Administration Console for the first time Youshould change the password for this user account after you log in

Steps

1 Enter the following URL in your Web browser httphosthttp_port

host is the IP address or host name of the host where OnCommand Report is installed

http_port is the port that uses an HTTP connection This port is known as the portal port Thedefault port is 80

24 | OnCommandreg Report 11 Installation and Administration Guide

2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

26 | OnCommandreg Report 11 Installation and Administration Guide

License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

28 | OnCommandreg Report 11 Installation and Administration Guide

Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

30 | OnCommandreg Report 11 Installation and Administration Guide

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

32 | OnCommandreg Report 11 Installation and Administration Guide

3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

34 | OnCommandreg Report 11 Installation and Administration Guide

bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

36 | OnCommandreg Report 11 Installation and Administration Guide

LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 18: ocr_admin

Internal DatabasePort (SQL)

Used internally as an access point to the MySQL database that is installedwith OnCommand Report The default port is 3306

Reporting HTTPServer Port

Used to access the Reporting Connection through a Web browser You usethe Reporting Connection to view and create reports The default port is8080

Reporting EnginePort

Used to access the reporting engine that enables you to view and createreports The default port is 9300

Related tasks

Installing OnCommand Report on page 16

Installing OnCommand Report on Windows Server 2008You must run the installation wizard to install OnCommand Report on Windows Server 2008 andWindows Server 2008 R2

Before you begin

Installation prerequisites must be met

About this task

When you run the installation wizard you can select a typical installation or a custom installation Ifyou need to modify the default ports that OnCommand Report uses select the custom installationotherwise select the typical installation

Steps

1 Log in to the host where you want to install OnCommand Report as a user with administrator-level privileges

2 Open the Administrator command prompt

Note This is different from a normal command prompt

3 Navigate to the directory where you downloaded the installation file

4 Type the following file name

OnCommand Report-arch-version-buildmsi

5 Click Enter

6 Complete the steps in the installation wizard to install OnCommand Report

After you finish

Configure OnCommand Report

Deploying OnCommand Report | 19

Completing OnCommand Report upgrade tasksTo complete the OnCommand Report upgrade you must manually back up the existing reportschedules upgrade to the next version of OnCommand Report and then manually restore theexisting report schedules You must do this because OnCommand Report does not automaticallyback up and restore report schedules during upgrade

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Preparing to migrate report scheduleOnCommand Report does not automatically back up report schedules during the upgrade You mustmanually back up the existing report schedules before upgrading OnCommand Report

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click Administer OnCommand Insight Report content

3 In the Administration page click the Status tab and then click Schedules in the left pane

4 In the left pane click Advanced options

5 From the Type list select Query and then click Apply

A list of existing report schedules is displayed in the right pane

6 In the report schedule you want to migrate click the drop-down list and then click Setproperties to view the location of the report

You must make a note of the report location that you want to manually migrate after the versionupgrade and click Ok

7 In the report schedule that you want to migrate click the drop-down list and then click Modifythe schedule

You must make a note of the schedule properties from the Schedules page such as FrequencyOptions Start time End time and Prompt values

8 Click Ok

Related concepts

Completing OnCommand Report upgrade tasks on page 20

20 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Migrating report schedules on page 22

Upgrading OnCommand Report on page 21

Upgrading OnCommand ReportTo upgrade OnCommand Report to the latest release you must fulfill several prerequisites anddownload and install the software

Before you begin

bull Installation prerequisites must have been met For more information about the prerequisites seeInstallation requirements for OnCommand Report

bull You must have administrator-level access privileges to install this productbull Ensure that you have completed the prerequisites for migrating report schedulesbull Ensure that you have saved the custom reports in OnCommand Report version packagebull Ensure that you have used Microsoft Windows files and folders naming conventions for your

custom report namesElse during the upgrade the custom reports will not be backed up

About this task

Note

1 You cannot back up custom reports saved in the My Folders and dashboard style customreports Also you cannot backup the report email scheduling configuration settings through theReporting Connection

2 If you make any changes to the predesigned reports then the changes will not be restored afterthe upgrade

Steps

1 Log in to the host where you want to install the new version of OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

3 Navigate to the directory where you downloaded the installation file and run

OnCommand Report-arch-version-buildmsi

4 Start the installation wizard and follow the prompts on the wizard to complete the installation

The Backup and Restore database option is enabled by default To change the backup locationclick Browse If you disable the Backup and Restore database option then you will lose yourdata

Deploying OnCommand Report | 21

Note Backing up the database can take several minutes

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Reconfiguring OnCommand Report on page 46

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Related references

Installation requirements for OnCommand Report on page 10

Migrating report schedulesOnCommand Report does not automatically restore report schedules during the upgrade You mustmanually restore the existing report schedules after upgrading OnCommand Report

Before you begin

Ensure that you have completed the prerequisites for migrating report schedules

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click OnCommand Report content

3 Navigate to the report that you want to set the schedule for and click the Schedule icon on theright side of the pane

4 Enter the schedule properties that you noted down while preparing to migrate the report schedulesand click Ok

Schedule properties could include any of the following options Frequency Options Start timeEnd time and Prompt values

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

22 | OnCommandreg Report 11 Installation and Administration Guide

Uninstalling OnCommand ReportYou can uninstall OnCommand Report

Steps

1 Log in to the host as a user with administrator-level privileges

2 Click Start gt Control Panel

3 Select the program settings for your operating system

If the operating system is Then

Windows Server 2003 Select Add or Remove Programs

Windows Server 2008 Select Programs and Features

4 Uninstall OnCommand Report version

Deploying OnCommand Report | 23

Configuring OnCommand Report

You can use the Administration Console to configure OnCommand Report so that users can view andcreate reports from the Reporting Connection

You can perform the following tasks to configure OnCommand Report

bull Validating your licensebull Managing data acquisition from DataFabric Manager serversbull Configuring AutoSupport for troubleshooting helpbull Managing user accountsbull Backing up and restoring databull Triggering manual data acquisitionbull Triggering the manual extract transform and load (ETL) operation

Logging in to the OnCommand Report AdministrationConsole

You can access the OnCommand Report Administration Console through a Web browser You canuse the Administration Console to configure OnCommand Report

Before you begin

Web browser requirements must be met

About this task

OnCommand Report ships with the following default user account

bull User name adminbull Password admin123

You must use this user account when you log in to the Administration Console for the first time Youshould change the password for this user account after you log in

Steps

1 Enter the following URL in your Web browser httphosthttp_port

host is the IP address or host name of the host where OnCommand Report is installed

http_port is the port that uses an HTTP connection This port is known as the portal port Thedefault port is 80

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2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

26 | OnCommandreg Report 11 Installation and Administration Guide

License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

28 | OnCommandreg Report 11 Installation and Administration Guide

Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

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Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

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3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

34 | OnCommandreg Report 11 Installation and Administration Guide

bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

36 | OnCommandreg Report 11 Installation and Administration Guide

LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 19: ocr_admin

Completing OnCommand Report upgrade tasksTo complete the OnCommand Report upgrade you must manually back up the existing reportschedules upgrade to the next version of OnCommand Report and then manually restore theexisting report schedules You must do this because OnCommand Report does not automaticallyback up and restore report schedules during upgrade

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Preparing to migrate report scheduleOnCommand Report does not automatically back up report schedules during the upgrade You mustmanually back up the existing report schedules before upgrading OnCommand Report

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click Administer OnCommand Insight Report content

3 In the Administration page click the Status tab and then click Schedules in the left pane

4 In the left pane click Advanced options

5 From the Type list select Query and then click Apply

A list of existing report schedules is displayed in the right pane

6 In the report schedule you want to migrate click the drop-down list and then click Setproperties to view the location of the report

You must make a note of the report location that you want to manually migrate after the versionupgrade and click Ok

7 In the report schedule that you want to migrate click the drop-down list and then click Modifythe schedule

You must make a note of the schedule properties from the Schedules page such as FrequencyOptions Start time End time and Prompt values

8 Click Ok

Related concepts

Completing OnCommand Report upgrade tasks on page 20

20 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Migrating report schedules on page 22

Upgrading OnCommand Report on page 21

Upgrading OnCommand ReportTo upgrade OnCommand Report to the latest release you must fulfill several prerequisites anddownload and install the software

Before you begin

bull Installation prerequisites must have been met For more information about the prerequisites seeInstallation requirements for OnCommand Report

bull You must have administrator-level access privileges to install this productbull Ensure that you have completed the prerequisites for migrating report schedulesbull Ensure that you have saved the custom reports in OnCommand Report version packagebull Ensure that you have used Microsoft Windows files and folders naming conventions for your

custom report namesElse during the upgrade the custom reports will not be backed up

About this task

Note

1 You cannot back up custom reports saved in the My Folders and dashboard style customreports Also you cannot backup the report email scheduling configuration settings through theReporting Connection

2 If you make any changes to the predesigned reports then the changes will not be restored afterthe upgrade

Steps

1 Log in to the host where you want to install the new version of OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

3 Navigate to the directory where you downloaded the installation file and run

OnCommand Report-arch-version-buildmsi

4 Start the installation wizard and follow the prompts on the wizard to complete the installation

The Backup and Restore database option is enabled by default To change the backup locationclick Browse If you disable the Backup and Restore database option then you will lose yourdata

Deploying OnCommand Report | 21

Note Backing up the database can take several minutes

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Reconfiguring OnCommand Report on page 46

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Related references

Installation requirements for OnCommand Report on page 10

Migrating report schedulesOnCommand Report does not automatically restore report schedules during the upgrade You mustmanually restore the existing report schedules after upgrading OnCommand Report

Before you begin

Ensure that you have completed the prerequisites for migrating report schedules

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click OnCommand Report content

3 Navigate to the report that you want to set the schedule for and click the Schedule icon on theright side of the pane

4 Enter the schedule properties that you noted down while preparing to migrate the report schedulesand click Ok

Schedule properties could include any of the following options Frequency Options Start timeEnd time and Prompt values

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

22 | OnCommandreg Report 11 Installation and Administration Guide

Uninstalling OnCommand ReportYou can uninstall OnCommand Report

Steps

1 Log in to the host as a user with administrator-level privileges

2 Click Start gt Control Panel

3 Select the program settings for your operating system

If the operating system is Then

Windows Server 2003 Select Add or Remove Programs

Windows Server 2008 Select Programs and Features

4 Uninstall OnCommand Report version

Deploying OnCommand Report | 23

Configuring OnCommand Report

You can use the Administration Console to configure OnCommand Report so that users can view andcreate reports from the Reporting Connection

You can perform the following tasks to configure OnCommand Report

bull Validating your licensebull Managing data acquisition from DataFabric Manager serversbull Configuring AutoSupport for troubleshooting helpbull Managing user accountsbull Backing up and restoring databull Triggering manual data acquisitionbull Triggering the manual extract transform and load (ETL) operation

Logging in to the OnCommand Report AdministrationConsole

You can access the OnCommand Report Administration Console through a Web browser You canuse the Administration Console to configure OnCommand Report

Before you begin

Web browser requirements must be met

About this task

OnCommand Report ships with the following default user account

bull User name adminbull Password admin123

You must use this user account when you log in to the Administration Console for the first time Youshould change the password for this user account after you log in

Steps

1 Enter the following URL in your Web browser httphosthttp_port

host is the IP address or host name of the host where OnCommand Report is installed

http_port is the port that uses an HTTP connection This port is known as the portal port Thedefault port is 80

24 | OnCommandreg Report 11 Installation and Administration Guide

2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

26 | OnCommandreg Report 11 Installation and Administration Guide

License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

28 | OnCommandreg Report 11 Installation and Administration Guide

Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

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Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

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3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

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bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

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LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

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2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

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Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

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Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

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5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

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Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

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Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

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Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 20: ocr_admin

Related tasks

Migrating report schedules on page 22

Upgrading OnCommand Report on page 21

Upgrading OnCommand ReportTo upgrade OnCommand Report to the latest release you must fulfill several prerequisites anddownload and install the software

Before you begin

bull Installation prerequisites must have been met For more information about the prerequisites seeInstallation requirements for OnCommand Report

bull You must have administrator-level access privileges to install this productbull Ensure that you have completed the prerequisites for migrating report schedulesbull Ensure that you have saved the custom reports in OnCommand Report version packagebull Ensure that you have used Microsoft Windows files and folders naming conventions for your

custom report namesElse during the upgrade the custom reports will not be backed up

About this task

Note

1 You cannot back up custom reports saved in the My Folders and dashboard style customreports Also you cannot backup the report email scheduling configuration settings through theReporting Connection

2 If you make any changes to the predesigned reports then the changes will not be restored afterthe upgrade

Steps

1 Log in to the host where you want to install the new version of OnCommand Report

2 Download the installation file from the NetApp Support Site at supportnetappcom

3 Navigate to the directory where you downloaded the installation file and run

OnCommand Report-arch-version-buildmsi

4 Start the installation wizard and follow the prompts on the wizard to complete the installation

The Backup and Restore database option is enabled by default To change the backup locationclick Browse If you disable the Backup and Restore database option then you will lose yourdata

Deploying OnCommand Report | 21

Note Backing up the database can take several minutes

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Reconfiguring OnCommand Report on page 46

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Related references

Installation requirements for OnCommand Report on page 10

Migrating report schedulesOnCommand Report does not automatically restore report schedules during the upgrade You mustmanually restore the existing report schedules after upgrading OnCommand Report

Before you begin

Ensure that you have completed the prerequisites for migrating report schedules

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click OnCommand Report content

3 Navigate to the report that you want to set the schedule for and click the Schedule icon on theright side of the pane

4 Enter the schedule properties that you noted down while preparing to migrate the report schedulesand click Ok

Schedule properties could include any of the following options Frequency Options Start timeEnd time and Prompt values

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

22 | OnCommandreg Report 11 Installation and Administration Guide

Uninstalling OnCommand ReportYou can uninstall OnCommand Report

Steps

1 Log in to the host as a user with administrator-level privileges

2 Click Start gt Control Panel

3 Select the program settings for your operating system

If the operating system is Then

Windows Server 2003 Select Add or Remove Programs

Windows Server 2008 Select Programs and Features

4 Uninstall OnCommand Report version

Deploying OnCommand Report | 23

Configuring OnCommand Report

You can use the Administration Console to configure OnCommand Report so that users can view andcreate reports from the Reporting Connection

You can perform the following tasks to configure OnCommand Report

bull Validating your licensebull Managing data acquisition from DataFabric Manager serversbull Configuring AutoSupport for troubleshooting helpbull Managing user accountsbull Backing up and restoring databull Triggering manual data acquisitionbull Triggering the manual extract transform and load (ETL) operation

Logging in to the OnCommand Report AdministrationConsole

You can access the OnCommand Report Administration Console through a Web browser You canuse the Administration Console to configure OnCommand Report

Before you begin

Web browser requirements must be met

About this task

OnCommand Report ships with the following default user account

bull User name adminbull Password admin123

You must use this user account when you log in to the Administration Console for the first time Youshould change the password for this user account after you log in

Steps

1 Enter the following URL in your Web browser httphosthttp_port

host is the IP address or host name of the host where OnCommand Report is installed

http_port is the port that uses an HTTP connection This port is known as the portal port Thedefault port is 80

24 | OnCommandreg Report 11 Installation and Administration Guide

2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

26 | OnCommandreg Report 11 Installation and Administration Guide

License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

28 | OnCommandreg Report 11 Installation and Administration Guide

Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

30 | OnCommandreg Report 11 Installation and Administration Guide

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

32 | OnCommandreg Report 11 Installation and Administration Guide

3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

34 | OnCommandreg Report 11 Installation and Administration Guide

bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

36 | OnCommandreg Report 11 Installation and Administration Guide

LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 21: ocr_admin

Note Backing up the database can take several minutes

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Reconfiguring OnCommand Report on page 46

Preparing to migrate report schedule on page 20

Migrating report schedules on page 22

Related references

Installation requirements for OnCommand Report on page 10

Migrating report schedulesOnCommand Report does not automatically restore report schedules during the upgrade You mustmanually restore the existing report schedules after upgrading OnCommand Report

Before you begin

Ensure that you have completed the prerequisites for migrating report schedules

Steps

1 Log in to the Reporting Connection by using the administrator credentials

2 In the Welcome page click OnCommand Report content

3 Navigate to the report that you want to set the schedule for and click the Schedule icon on theright side of the pane

4 Enter the schedule properties that you noted down while preparing to migrate the report schedulesand click Ok

Schedule properties could include any of the following options Frequency Options Start timeEnd time and Prompt values

Related concepts

Completing OnCommand Report upgrade tasks on page 20

Related tasks

Upgrading OnCommand Report on page 21

Preparing to migrate report schedule on page 20

22 | OnCommandreg Report 11 Installation and Administration Guide

Uninstalling OnCommand ReportYou can uninstall OnCommand Report

Steps

1 Log in to the host as a user with administrator-level privileges

2 Click Start gt Control Panel

3 Select the program settings for your operating system

If the operating system is Then

Windows Server 2003 Select Add or Remove Programs

Windows Server 2008 Select Programs and Features

4 Uninstall OnCommand Report version

Deploying OnCommand Report | 23

Configuring OnCommand Report

You can use the Administration Console to configure OnCommand Report so that users can view andcreate reports from the Reporting Connection

You can perform the following tasks to configure OnCommand Report

bull Validating your licensebull Managing data acquisition from DataFabric Manager serversbull Configuring AutoSupport for troubleshooting helpbull Managing user accountsbull Backing up and restoring databull Triggering manual data acquisitionbull Triggering the manual extract transform and load (ETL) operation

Logging in to the OnCommand Report AdministrationConsole

You can access the OnCommand Report Administration Console through a Web browser You canuse the Administration Console to configure OnCommand Report

Before you begin

Web browser requirements must be met

About this task

OnCommand Report ships with the following default user account

bull User name adminbull Password admin123

You must use this user account when you log in to the Administration Console for the first time Youshould change the password for this user account after you log in

Steps

1 Enter the following URL in your Web browser httphosthttp_port

host is the IP address or host name of the host where OnCommand Report is installed

http_port is the port that uses an HTTP connection This port is known as the portal port Thedefault port is 80

24 | OnCommandreg Report 11 Installation and Administration Guide

2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

26 | OnCommandreg Report 11 Installation and Administration Guide

License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

28 | OnCommandreg Report 11 Installation and Administration Guide

Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

30 | OnCommandreg Report 11 Installation and Administration Guide

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

32 | OnCommandreg Report 11 Installation and Administration Guide

3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

34 | OnCommandreg Report 11 Installation and Administration Guide

bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

36 | OnCommandreg Report 11 Installation and Administration Guide

LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 22: ocr_admin

Uninstalling OnCommand ReportYou can uninstall OnCommand Report

Steps

1 Log in to the host as a user with administrator-level privileges

2 Click Start gt Control Panel

3 Select the program settings for your operating system

If the operating system is Then

Windows Server 2003 Select Add or Remove Programs

Windows Server 2008 Select Programs and Features

4 Uninstall OnCommand Report version

Deploying OnCommand Report | 23

Configuring OnCommand Report

You can use the Administration Console to configure OnCommand Report so that users can view andcreate reports from the Reporting Connection

You can perform the following tasks to configure OnCommand Report

bull Validating your licensebull Managing data acquisition from DataFabric Manager serversbull Configuring AutoSupport for troubleshooting helpbull Managing user accountsbull Backing up and restoring databull Triggering manual data acquisitionbull Triggering the manual extract transform and load (ETL) operation

Logging in to the OnCommand Report AdministrationConsole

You can access the OnCommand Report Administration Console through a Web browser You canuse the Administration Console to configure OnCommand Report

Before you begin

Web browser requirements must be met

About this task

OnCommand Report ships with the following default user account

bull User name adminbull Password admin123

You must use this user account when you log in to the Administration Console for the first time Youshould change the password for this user account after you log in

Steps

1 Enter the following URL in your Web browser httphosthttp_port

host is the IP address or host name of the host where OnCommand Report is installed

http_port is the port that uses an HTTP connection This port is known as the portal port Thedefault port is 80

24 | OnCommandreg Report 11 Installation and Administration Guide

2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

26 | OnCommandreg Report 11 Installation and Administration Guide

License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

28 | OnCommandreg Report 11 Installation and Administration Guide

Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

30 | OnCommandreg Report 11 Installation and Administration Guide

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

32 | OnCommandreg Report 11 Installation and Administration Guide

3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

34 | OnCommandreg Report 11 Installation and Administration Guide

bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

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LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

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Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

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Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

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Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

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Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

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56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

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All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

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NetApp Inc NetCache is certified RealSystem compatible

57

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You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

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58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 23: ocr_admin

Configuring OnCommand Report

You can use the Administration Console to configure OnCommand Report so that users can view andcreate reports from the Reporting Connection

You can perform the following tasks to configure OnCommand Report

bull Validating your licensebull Managing data acquisition from DataFabric Manager serversbull Configuring AutoSupport for troubleshooting helpbull Managing user accountsbull Backing up and restoring databull Triggering manual data acquisitionbull Triggering the manual extract transform and load (ETL) operation

Logging in to the OnCommand Report AdministrationConsole

You can access the OnCommand Report Administration Console through a Web browser You canuse the Administration Console to configure OnCommand Report

Before you begin

Web browser requirements must be met

About this task

OnCommand Report ships with the following default user account

bull User name adminbull Password admin123

You must use this user account when you log in to the Administration Console for the first time Youshould change the password for this user account after you log in

Steps

1 Enter the following URL in your Web browser httphosthttp_port

host is the IP address or host name of the host where OnCommand Report is installed

http_port is the port that uses an HTTP connection This port is known as the portal port Thedefault port is 80

24 | OnCommandreg Report 11 Installation and Administration Guide

2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

26 | OnCommandreg Report 11 Installation and Administration Guide

License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

28 | OnCommandreg Report 11 Installation and Administration Guide

Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

30 | OnCommandreg Report 11 Installation and Administration Guide

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

32 | OnCommandreg Report 11 Installation and Administration Guide

3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

34 | OnCommandreg Report 11 Installation and Administration Guide

bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

36 | OnCommandreg Report 11 Installation and Administration Guide

LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 24: ocr_admin

2 At the login screen enter your user name and password

The Administration Console appears

Related tasks

Changing passwords for user accounts on page 38

Related references

Web browser requirements on page 12

Getting started with OnCommand ReportAfter you install OnCommand Report you must configure it so that you can start viewing andcreating reports

About this task

You must log out of the OnCommand Report portal and log in again every time the services arerestarted

Steps

1 Log in to the Administration Console

2 Select Configure gt License

3 In the License Configuration dialog box enter your license key and click OK

4 When you see the prompt to restart services click OK

The services are restarted and you are redirected to the login page

5 Log back in to the Administration Console

6 Select Configure gt DataFabric Manager server

7 In the Edit Configuration dialog box add information about one or more DataFabric Managerservers

Related tasks

Initiating data acquisition from DataFabric Manager servers on page 32

Configuring OnCommand Report to send emails on page 43

Related references

License Configuration dialog box on page 27

AutoSupport Configuration dialog box on page 42

Configuring OnCommand Report | 25

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

26 | OnCommandreg Report 11 Installation and Administration Guide

License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

28 | OnCommandreg Report 11 Installation and Administration Guide

Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

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Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

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3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

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bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

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LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

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Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

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Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 25: ocr_admin

Edit Configuration dialog box on page 28

Manage Users dialog box on page 36

Obtaining your license keyTo use OnCommand Report you must obtain either an evaluation license key or a production licensekey

Step

1 Choose the type of license key you want to obtain

If you want Then do the following

An evaluation license Place a request at OnCommand Insight Customer Community

A production license Contact your NetApp sales representative

Related information

OnCommand Report Customer Community httpscommunitiesnetappcomcommunitynetapp_partners_networkstorage_management_softwareoncommandinsightview=overview

Validating your license keyYou need to validate your license key to enable OnCommand Report features

Before you begin

You must have an evaluation license key or a production license key

Steps

1 From the Administration Console select Configure gt License

2 In the License Configuration dialog box enter your license key

3 Click OK

The service is automatically restarted

Related references

License Configuration dialog box on page 27

26 | OnCommandreg Report 11 Installation and Administration Guide

License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

28 | OnCommandreg Report 11 Installation and Administration Guide

Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

30 | OnCommandreg Report 11 Installation and Administration Guide

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

32 | OnCommandreg Report 11 Installation and Administration Guide

3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

34 | OnCommandreg Report 11 Installation and Administration Guide

bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

36 | OnCommandreg Report 11 Installation and Administration Guide

LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 26: ocr_admin

License Configuration dialog boxUse the License Configuration dialog box to validate your license key

Details area

License Status The status of your license

License Validity The date that your license will expire

Options

Enter License Key Enter your license key The license key enables OnCommand Report features

Related tasks

Validating your license key on page 26

Configuring data acquisition from your DataFabric Managerservers

You can consolidate data from multiple DataFabric Manager servers and the reports that are based onthat data To do this you must configure data acquisition from your DataFabric Manager servers

Configuring data acquisition involves the following steps

bull Adding information about your DataFabric Manager servers to OnCommand Reportbull Testing the connection from the DataFabric Manager servers to OnCommand Reportbull Setting a data acquisition schedule

Note If you make any changes to the Poll Daily At timings when the acquisition is in progressthen the data acquisition is terminated prematurely

Adding information about your DataFabric Manager serversBefore you generate reports you must provide OnCommand Report with information about yourDataFabric Manager servers After you provide this information OnCommand Report can acquiredata from the DataFabric Manager servers

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click Add

Configuring OnCommand Report | 27

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

28 | OnCommandreg Report 11 Installation and Administration Guide

Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

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Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

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3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

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bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

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LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

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Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

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Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 27: ocr_admin

3 In the Add DataFabric Manager Server dialog box specify the details for the DataFabricManager server that you want to add

You must enter a unique name and IP or a fully qualified domain name for a DataFabric Managerserver

4 To disable the automatic testing of the connection to the DataFabric Manager server clear theTest connection check box

The Test connection option only tests the connectivity to the DataFabric Manager server butdoes not verify the DataFabric Manager server version or if the DataFabric Manager serverdatabase views are enabled

5 Click OK

Related references

Edit Configuration dialog box on page 28

DataFabric Manager server requirements on page 13

Information you need about DataFabric Manager servers on page 15

Edit Configuration dialog box

You can use the Edit Configuration dialog box to manage information about your DataFabricManager servers OnCommand Report uses this information to acquire data from the servers

You can perform the following tasks from this dialog box

bull Add information about a new DataFabric Manager serverbull Modify information about a DataFabric Manager serverbull Delete information about a DataFabric Manager serverbull Test the connection from OnCommand Report to a DataFabric Manager serverbull Set the data acquisition schedule

Options

Add Enables you to add information about your DataFabric Manager server

Edit Enables you to edit information about a DataFabric Manager server

Delete Enables you to delete the selected row from the table After you delete a row andsave your changes OnCommand Report no longer acquires data from theDataFabric Manager server

Test connection Enables you to test the connection between OnCommand Report and theDataFabric Manager servers

Poll Daily At Enables you to set the time of day that OnCommand Report acquires data fromall DataFabric Manager servers

28 | OnCommandreg Report 11 Installation and Administration Guide

Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

30 | OnCommandreg Report 11 Installation and Administration Guide

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

32 | OnCommandreg Report 11 Installation and Administration Guide

3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

34 | OnCommandreg Report 11 Installation and Administration Guide

bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

36 | OnCommandreg Report 11 Installation and Administration Guide

LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 28: ocr_admin

Lists

Name Name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host The host name or IP address of the host where the DataFabric Manager serveris installed

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Port The port for the DataFabric Manager servers database The default port is2638

Connection Status The connection status to your DataFabric Manager server

Related tasks

Adding information about your DataFabric Manager servers on page 27

Testing connections to DataFabric Manager servers on page 31

Setting the data acquisition schedule for DataFabric Manager servers on page 32

Editing information about your DataFabric Manager servers on page 30

Deleting information about your DataFabric Manager servers on page 31

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Add DataFabric Manager Server dialog box

You can use the Add DataFabric Manager dialog box to add a new DataFabric Manager serverOnCommand Report uses this information to acquire data from the servers

Content

Name Enter a name for the DataFabric Manager server Names must be unique and arerestricted to 255 alphanumeric characters

Host Enter the host name or IP address of the host where the DataFabric Managerserver is installed

Port Enter the port for the DataFabric Manager servers database The default port is2638

User Name Enter the user name for the database account on the DataFabric Manager server

Password Enter the password for the user that you specified

Version Select the version of the DataFabric Manager server

Configuring OnCommand Report | 29

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

30 | OnCommandreg Report 11 Installation and Administration Guide

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

32 | OnCommandreg Report 11 Installation and Administration Guide

3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

34 | OnCommandreg Report 11 Installation and Administration Guide

bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

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LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

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Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

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Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

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56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

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All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

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You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

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58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 29: ocr_admin

Test connection Lets you disable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Editing information about your DataFabric Manager serversYou can edit information about a DataFabric Manager server by changing the servers name IPaddress port or user credentials For example you might do this if you regularly change thepassword for the user account or if you upgrade your DataFabric Manager server to a new version

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name that you want to modify and clickEdit

3 In the Edit DataFabric Manager Server dialog box modify the server details

4 To test the connection to your DataFabric Manager servers select Test Connection

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

5 Click OK

Related references

Edit Configuration dialog box on page 28

Edit DataFabric Manager Server dialog box

You can use the Edit DataFabric Manager server dialog box to edit information about a DataFabricManager server

Content

Name You must enter a name for the DataFabric Manager server Names must beunique and are restricted to 255 alphanumeric characters

Host You must enter the host name or IP address of the host where the DataFabricManager server is installed

Port You must enter the port for the DataFabric Manager servers database Thedefault port is 2638

User Name You must enter the user name for the database account on the DataFabricManager server

Password You must enter the password for the user that you specified

30 | OnCommandreg Report 11 Installation and Administration Guide

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

32 | OnCommandreg Report 11 Installation and Administration Guide

3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

34 | OnCommandreg Report 11 Installation and Administration Guide

bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

36 | OnCommandreg Report 11 Installation and Administration Guide

LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 30: ocr_admin

Version The version of the DataFabric Manager server See the Interoperability MatrixTool for information about supported versions

Test connection Lets you enable the option to test the status of the connection betweenOnCommand Report and the DataFabric Manager server

Related information

Interoperability Matrix Tool httpsupportnetappcommatrix

Deleting information about your DataFabric Manager serversYou can delete information about a DataFabric Manager server from OnCommand Report After youdelete the DataFabric Manager server information OnCommand Report no longer collects data fromthe DataFabric Manager server

About this task

When you delete a DataFabric Manager server OnCommand Report deletes all the data that itacquired from that DataFabric Manager server As a result reports do not include data from theDataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the name of the DataFabric Manager server that youwant to delete

3 Click Delete

4 When you see the prompt to confirm the deletion of the DataFabric Manager server click Yes

5 Click OK

Related references

Edit Configuration dialog box on page 28

Testing connections to DataFabric Manager serversYou can test the connection from OnCommand Report to your DataFabric Manager servers Youmight do this after you add a new DataFabric Manager server or to troubleshoot issues with anexisting DataFabric Manager server

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box click the server name and then click Test connection

Configuring OnCommand Report | 31

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

32 | OnCommandreg Report 11 Installation and Administration Guide

3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

34 | OnCommandreg Report 11 Installation and Administration Guide

bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

36 | OnCommandreg Report 11 Installation and Administration Guide

LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 31: ocr_admin

The Connection Status field displays the results of the test A green tick mark indicates that aconnection was established and a cross mark indicates that the connection was not established

Related references

Edit Configuration dialog box on page 28

Setting the data acquisition schedule for DataFabric Manager serversOnCommand Report acquires data from DataFabric Manager servers on a daily basis You can setthe time that you want OnCommand Report to poll all DataFabric Manager servers For exampleyou can set the time to 200 am every day

Steps

1 From the Administration Console click Configure gt DataFabric Manager server

2 In the Edit Configuration dialog box from the Poll Daily At drop-down list select the time thatyou want OnCommand Report to poll the DataFabric Manager servers

3 Click OK

Related references

Edit Configuration dialog box on page 28

Initiating data acquisition from DataFabric Manager serversYou can initiate data acquisition from your DataFabric Manager servers You might do this if you donot want to wait for the next scheduled poll time

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts newly collecteddata from the OnCommand Report database transforms it for the Data Warehouse and loads it in theData Warehouse where it is available for use in reports

You cannot initiate data acquisition if OnCommand Report is currently acquiring data from theserver

Steps

1 In the Manage DataFabric Manager servers view select a server from the list

2 Click Poll Now

The Poll Now button is disabled if data acquisition from DataFabric Manager servers is inprogress

OnCommand Report initiates data acquisition from the selected server

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3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

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bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

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LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

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2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

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Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

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Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

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5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

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Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

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Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

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Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

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Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

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Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 32: ocr_admin

3 To initiate the ETL process in the Poll now confirmation box select Build ETL

If you do not want to update the Data Warehouse now with newly polled data clear Build ETL

4 In the Poll now confirmation box click Yes

Updating reports with acquired dataOnCommand Report updates the predesigned reports with newly acquired data on a regular basisBut if you want to update the reports immediately you can do so with the Build ETL option

About this task

Three hours from the start of OnCommand Report acquiring data from your DataFabric Managerservers it runs the extract transform and load (ETL) process This process extracts the acquired datafrom the OnCommand Report database transforms it into a data model that can be used in thereports and loads it into the Data Warehouse where it is available for use in reports

Steps

1 To initiate the ETL process select Administration gt Build ETL

2 In the confirmation message click Yes

Monitoring reporting data status with the ETL optionOnCommand Report updates predesigned reports with newly acquired data on a regular basis Butyou can update report data immediately using the Build ETL option You can then determinewhether the Extract Transform and Load (ETL) process has completed You should do this beforerunning reports so that the reports have the most up-to-date data

About this task

The ETL process extracts the acquired data from the OnCommand Report database transforms it intoa data model that can be used in the reports and loads it into the Data Warehouse where it isavailable for use in reports

The following diagram illustrates the process

Configuring OnCommand Report | 33

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

34 | OnCommandreg Report 11 Installation and Administration Guide

bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

36 | OnCommandreg Report 11 Installation and Administration Guide

LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 33: ocr_admin

Steps

1 From the Administration Console select the ETL Status tab

The Status indicates Success Failed or Aborted

2 If the ETL status is Aborted initiate an ETL build again by selecting Administration gt BuildETL

3 In the confirmation message click Yes

User accounts in OnCommand ReportYou can use the OnCommand Report Administration console to create user accounts and assign rolesso that users can view and create reports from the reporting connection

OnCommand Report includes the following types of users

Admin The user who manages user accounts and performs advanced functions AnAdmin can perform the following tasks

bull Log in to OnCommand Report Administration Consolebull Manage user accounts and assign rolesbull Enable and disable LDAPbull Modify predesigned reportsbull Create custom reports and save thembull Use advanced authoring features such as creating complex filters

formatting style and formatting multi-lingual supportbull View current past and up-coming activities and manage schedulesbull Manage content for exports imports consistency and report updatesbull Access Query Studio and Cognos Viewer

34 | OnCommandreg Report 11 Installation and Administration Guide

bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

36 | OnCommandreg Report 11 Installation and Administration Guide

LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 34: ocr_admin

bull Configure printersbull Access public folders

ServerAdministrator

The members of the LDAP group who are assigned with the ServerAdministrator role A Server Administrator can perform the following tasks

bull Log into OnCommand Report Administration Consolebull Manage reporting user accounts and assign rolesbull Manage DataFabric Manager serversbull Enable and disable LDAPbull Make backup of database and restore itbull View logs audit logs and ETL jobsbull Configure and manage AutoSupport

Note The Server Administrator cannot modify or delete a user assigned withthe Admin role or view reports in the Reporting Connection

Report Author View predesigned reports

Save predesigned reports in public folders and modify them

Create custom reports and save them in public folders

Schedule reports

Report Viewer View predesigned reports

View custom reports

This table provides information about the maximum number of user accounts you can assign a roleto

User role Maximum accounts

Admin 1

Report Author 2

Report Viewer 10

Adding user accountsYou can use the OnCommand Report Administration Console to add a new user account Having adifferent user account for each person provides a way of controlling the access rights individualpreferences and accountability

Before you begin

The following actions must be completed

bull Passwords should be determined

Configuring OnCommand Report | 35

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

36 | OnCommandreg Report 11 Installation and Administration Guide

LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 35: ocr_admin

bull Users should be assigned an appropriate role

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click Add

3 In the Add User dialog box enter the user account information

You must enter a unique user name

4 Click OK

Related references

Manage Users dialog box on page 36

Add User dialog box

You can use the Add User dialog box to add user accounts

Options

User Name Enter the name assigned to the new user (alphanumeric including a-z A-Zand 0-9) This name is used to log into the reporting connection and is case-sensitive

Role Select the role that defines the access privileges for the user

New Password Assign a password for the user

Confirm Password Enter the password again to verify

Manage Users dialog boxYou can use the Manage Users dialog box to add user accounts edit user accounts and delete useraccounts You can also use this dialog box to enable and configure LDAP

General Settings

User Name The name assigned to the new user (alphanumeric including a-z A-Z and 0-9) Thisname is used to log into the reporting connection and is case-sensitive

Role The role that defines the access privileges for the user

Add Enables you to add user accounts

Edit Enables you to edit existing user accounts

Delete Enables you to delete existing user accounts

36 | OnCommandreg Report 11 Installation and Administration Guide

LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 36: ocr_admin

LDAP Settings

User PrincipalName

The attribute that identifies each user in the LDAP server The default nameis userPrincipalName which is globally unique OnCommand Reportmatches the contents of this attribute with the user name

The default value for Active Directory is sAMAccountName

Role The LDAP attribute that identifies the user role (defaults to memberOf)

DistinguishedName

The LDAP attribute that identifies the user distinguished name (defaults todistinguishedName)

Referral Indicates whether to follow the path to other domains if there are multipledomains in the enterprise You must always use the default (follow)

Timeout (msec) The length of time to wait for a response from the LDAP server beforetiming out in milliseconds (defaults to 2 seconds which is adequate in allcases and should not be modified)

LDAP Servers The IP address or DNS name to identify the LDAP server typically providedin this format ldap ltldap-server-addressgtport or use thedefault port ldapltldap-server-addressgt

Domain The LDAP node where OnCommand Report should start looking for theLDAP users (typically the top-level domain for the organization) Forexample DC=domainDC=com

ServerAdministrators

The group within the active directory server whose members are allowed towork with admin portal

The value of the role attribute that identifies the user as having Administratorprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Authors The group within the active directory server whose members are allowed towork with reporting connection with reporting author role

The value of the role Attribute that identifies the user as having ReportAuthor privileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Report Viewers The group within the active directory server whose members are allowed towork with reporting connection with reporting viewer role

The value of the role Attribute that identifies the user as having Guestprivileges

Note If you want to modify the value for this field you must disableLDAP first and then enable it

Configuring OnCommand Report | 37

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 37: ocr_admin

Directory LookupUser

The name of the user who has credentials to perform the lookup task in theactive directory

User Password The password of the directory lookup user

Confirm UserPassword

The option to confirm the password of the directory look up user

Editing user accountsYou can use the OnCommand Report Administration Console to modify an existing new useraccount

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name that you want to modify and click Edit

3 In the Edit User dialog box modify the information

4 Click OK

Edit User dialog box

You can use the Edit User dialog box to change the password for a user account defined on the localserver

Options

User Name The name assigned to the user

Role The option to change the user role You can change the user role to ReportAuthor or Report Viewer

Old Password The existing password that is assigned to a user

The Old Password option is available only when you change the passwordfor the Administrator user role

New Password The option to specify a new password for the user

Confirm Password The option to verify the new password

Changing passwords for user accountsYou can use the OnCommand Report Administration Console to change the password for a useraccount defined on the local server

Steps

1 In the Administration console select Configure gt Users

38 | OnCommandreg Report 11 Installation and Administration Guide

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 38: ocr_admin

2 Click the User Name that you want to modify and click Edit

The Old Password option is available only when you change the password for theAdministrator user role

3 To change the password for a Report Author or a Report Viewer select the Change Passwordcheck box

4 In the New Password field specify the new password

5 In the Confirm Password field specify the same password as specified in the New Passwordfield

6 Click OK

Deleting user accountsYou can use the OnCommand Report Administration Console to delete an existing user account inReporting Connection You cannot delete the administrative user

Steps

1 In the Administration Console click Configure gt Users

2 In the General Settings tab click the User Name and click Delete

3 When you see the prompt to confirm the deletion click Yes

4 Click OK

Creating DataFabric Manager server usersYou can use the command-line interface in the DataFabric Manager server to create a database userand enable access to the database A database user can use the login credentials to connect to theDataFabric Manager server and acquire data for OnCommand Report

Before you begin

You must ensure that you have the access privileges to create a database user

Steps

1 To create a new database user enter the following command

dfm database user create -u DBUserName -p Password

Note The user name must start with an alphabetic or or _ (underscore) characters After thefirst character user name can include alphanumeric or _ $ characters

2 To enable database access to the new user enter the following command

dfm database access enable -u DBUserName

Configuring OnCommand Report | 39

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 39: ocr_admin

Note DB users have read-only access to DB views and to query the views

For more information about adding local users to the host see OnCommand Unified ManagerOperations Manager Administration Guide

Enabling and configuring LDAPThe LDAP server authenticates users grants administrative access assigns group membership andapplies permission settings to LDAP users For LDAP authentication to work you must configurethe OnCommand Report server to work with your existing LDAP servers

About this task

You can also import LDAP certificates The import options enable the OnCommand Report server toimport SSL certificates from the LDAP server The SSL certificates make LDAP traffic confidentialand secure

Steps

1 In the Administration Console click Configure gt Users

2 In the Manage Users dialog box click the LDAP Settings tab

3 Select the Enable LDAP check box

4 Enter the information in the Main Attribute section

The LDAP Settings window contains default values and these values are valid for the ActiveDirectory

5 Select the Import Certificate From Server check box to import the LDAP certificates

6 Enter the information in the Groups section

7 In the Directory lookup section enter the user name and password and confirm the password

You must do this only if you have modified the default values in the Attributes section else theLDAP settings will not be saved

8 Click OK

Related references

Manage Users dialog box on page 36

40 | OnCommandreg Report 11 Installation and Administration Guide

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 40: ocr_admin

Auditing user activityYou can view the actions that users have performed in the Administration Console For example youcan identify the user who deleted DataFabric Manager server connection information

Steps

1 From the Administration Console click the Troubleshooting tab

2 In the left pane click Audit Logs

The Audit Logs view appears

Audit Logs view

You can use the Audit Logs view to view the actions that users have performed in the AdministrationConsole

Audit Logs list

The Audit Logs list displays the actions that were performed in the Administration Console

Audit ID The ID of the action that was performed

Action The action that the user performed which is any of the following

bull DataFabric Manager server addedbull DataFabric Manager server name updatedbull DataFabric Manager server password updatedbull DataFabric Manager server removedbull DataFabric Manager server updated

User Name The name of the user who performed the action

Time The date and time that the action took place The date is displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed Time is displayed in the format of HHMM AMPM

Description A description of the action

Configuring AutoSupport for troubleshooting helpYou can configure OnCommand Report to periodically send information to technical supportAutoSupport is enabled by default you can keep it turned on or choose to turn it off

About this task

All NetApp products are equipped with automated capabilities to provide the support for customersThis AutoSupport periodically sends predesigned specific information to technical support NetApp

Configuring OnCommand Report | 41

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 41: ocr_admin

uses this information to ensure the correct operation of OnCommand Report and to help you maintainthe integrity of your data center

No data is forwarded unless you first configure OnCommand Report to do so

The information is forwarded by using HTTPS The files do not contain clear text passwordsInstead the backup includes the hashed representation of user passwords and is encrypted for devicepasswords

OnCommand Report sends the information daily between 1000 pm and 200 am

Steps

1 From the Administration Console click Configure gt AutoSupport

2 In the AutoSupport Configuration dialog box modify the settings

3 Click OK

Related tasks

Sending AutoSupport information to technical support on page 54

Related references

AutoSupport Configuration dialog box on page 42

AutoSupport Configuration dialog boxYou can use the AutoSupport Configuration dialog box to enable or disable AutoSupport

Options

Enable AutoSupport AutoSupport is enabled by default You can clear the AutoSupport checkbox to disable AutoSupport

Customer Name You must enter the name of your company

Send Method OnCommand Report uses HTTPS to send information to NetApp

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

42 | OnCommandreg Report 11 Installation and Administration Guide

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 42: ocr_admin

Configuring OnCommand Report to send emailsTo email reports through the Reporting Connection you must configure OnCommand Report to useyour email server

Steps

1 On the host where OnCommand Report is installed select Start gt IBM Cognos 10-64 gt IBMCognos Configuration

2 In the Explorer pane under Data Access select Notification

3 In the Notification - Component Properties pane enter information about your mail server

4 Select Save Configuration and close IBM Cognos Configuration

Backing up the OnCommand Report databaseYou can back up the OnCommand Report server database and configuration settings You mightwant to do this before you install uninstall or upgrade OnCommand Report to ensure that there is nodata loss

Before you begin

You must ensure that you have sufficient disk space to make the backup

Steps

1 In the Administration Console click Administration gt Backup

You might get a message if there is insufficient disk space to make the backup

2 When you see the Backup prompt click OK

3 OnCommand Report prompts you to save the file on your computer Click Save

4 Navigate to the folder where you want to save the file and click Save

Do not change the file name extension

After you finish

Wait while the entire database is backed up before performing other tasks

Configuring OnCommand Report | 43

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 43: ocr_admin

Restoring the databaseYou can restore your OnCommand Report database from a backup file This operation cannot bereversed and completely replaces your current OnCommand Report data

Before you begin

You must have a backup of the current version

Steps

1 In the Administration Console click Administration gt Restore

2 In the Restore window click Browse to choose the file that you want to restore and clickRestore

If you are using Internet Explorer you must not specify the file path in the text field Instead youmust click the Browse button to choose the file If you specify an incorrect file path the restoreaction might go on infinitely

3 When you see the Database restored successfully prompt click OK

This completely replaces your current OnCommand Report information by using data from theselected file

Note You must perform a build ETL only then the data will be available for reporting

Exporting custom reportsYou can share custom reports with other users by making a backup of the reports and exporting themto the deployment folder

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

2 Click the Configuration tab and then in the left pane click Content Administration

3 In the toolbar click New Export

4 In the New Export wizard specify a name for the backup file and click Next

44 | OnCommandreg Report 11 Installation and Administration Guide

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 44: ocr_admin

5 In the deployment method page ensure that the Select public folders and directory contentoption is selected and click Next

6 Click Add and select OnCommand Report version

7 Select the custom reports folder and move it to the right pane by clicking the arrow pointing rightand click OK

8 Complete the tasks in the New Export wizard and click Finish

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 The exported reports are saved in the OnCommand Report deployment directory OCRInstallDircognosc10_64deployment folder copy and save the custom report zip filethat you created in a different location

Importing custom reportsImporting the custom reports enable you to use the custom reports that are created by other users inthe deployment folder instead of creating them again

Before you begin

You must have administrator-level access privileges to perform this task

Steps

1 Copy the file that has to be imported to the deployment directory of the Cognos installation OCRInstallDircognosc10_64deployment folder

2 In the Reporting Connection toolbar click Launch gt Administer OnCommand ReportContent

3 Click the Configuration tab and then in the left pane click Content Administration

4 In the toolbar click New Import

The previously created backup is displayed in the list

5 Select the report from the list and click Next

6 In the New Import wizard specify a name for the import and click Next

7 Select the folder that you want to import and click Next

Note If you already have a folder with the same name then click the Pencil icon and changethe name to Custom_report_original so that it does not overwrite the existing folder

8 Complete the tasks in New Import wizard and click Finish

Configuring OnCommand Report | 45

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 45: ocr_admin

9 In the Run with options page click Run

10 Select the View the details of the report after closing the dialog check box and click OK andin the summary page click Close

11 In the View Run History Details page click Close

Reconfiguring OnCommand ReportThe product settings are configured and committed during the installation of OnCommand Reportbased on the RAM size If you have increased or decreased the RAM size since the installation thenyou might want to reconfigure OnCommand Report so that memory is reallocated to each service asper the new RAM size

Before you begin

bull You must have administrator-level access privileges to perform this task Otherwise an errormessage is displayed

bull You must reconfigure OnCommand Report only if the RAM size is 8 GB or more Else an errormessage is displayed and the reconfiguration is terminated

Steps

1 From the Start menu click OnCommand Report gt Reconfigure OnCommand Report

2 When you see the reconfiguration confirmation message click OK

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Result

Memory is reallocated to OnCommand Report as per the new RAM size

46 | OnCommandreg Report 11 Installation and Administration Guide

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 46: ocr_admin

Monitoring the status of data acquisition

You can monitor the status of data acquisition from your DataFabric Manager servers to identifyissues with data acquisition

About this task

You can identify whether data acquisition completed successfully or if it failed If data acquisitionhas failed you can view the event log to determine why it failed You can use this information tocorrect the problem

Note You monitor the status of data acquisition through the DataFabric Manager server viewThis view automatically appears when you log in to the Administration Console

Steps

1 In the Administration Console click Configure gt DataFabric Manager server

The DataFabric Manager server view displays information about configured DataFabric Managerservers

2 Optional From the DataFabric Manager server view select a DataFabric Manager server todisplay the event log for that server

Note If you make any changes to the Poll Daily At timings when acquisition is in progressthen the data acquisition is terminated prematurely

Related references

Troubleshooting data acquisition on page 50

DataFabric Manager servers viewYou can use this view to monitor the status of data acquisition from your DataFabric Managerservers DataFabric Manager servers appear in this view after you configure OnCommand Report toacquire data from them

Options

Poll Now After you select a server from the table select Poll Now to initiate an immediateacquisition of data from the server

You can also initiate Poll Now on multiple DataFabric Manager servers

47

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 47: ocr_admin

Note This option is disabled if OnCommand Report is currently acquiring datafrom the server

Clear EventLog

After you select a server from the table select Clear Event Log to clear the eventsthat appear in the Event Log table

Refresh Select to refresh the information that appears in the Status view

Note This view automatically refreshes every 30 seconds

DataFabric Manager servers list

This table displays currently configured DataFabric Manager servers and the status of dataacquisition from those servers

DataFabricManagerServer

The name of the DataFabric Manager server

DataFabricManagerServer Host

The name or IP address of the host where the DataFabric Manager server isinstalled

Status The status of data acquisition from the server which is any of the following

Acquiring OnCommand Report is acquiring data from the server

Acquisitionservice is notrunning

OnCommand Report cannot acquire data because theacquisition service is not running To correct the issue usethe Windows Services utility to restart the OnCommandInsight Acquisition service

Failure Data acquisition failed The event log providesinformation about why data acquisition failed

The failed status is highlighted in red

Stand-by OnCommand Report is waiting until the scheduled time toacquire data from the server This status appears after youadd a new DataFabric Manager server to OnCommandReport

Success Data acquisition completed successfully

Last LoggedEvent

The date and time of the last logged event Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the hostwhere OnCommand Report is installed

48 | OnCommandreg Report 11 Installation and Administration Guide

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 48: ocr_admin

Event Log list

This table displays information about the events that took place when OnCommand Report attemptedto acquire data from the selected DataFabric Manager server

Event The name of the data acquisition event which is any of the following

Acquiring Device OnCommand Report was acquiring data from the server

Error Data acquisition failed The error message describes why dataacquisition failed

Stand-by OnCommand Report was waiting until the scheduled time toacquire data from the server

Success Data acquisition completed successfully

TimesOccurred

The number of times the event occurred For example the value in this column canindicate that data acquisition completed successfully 10 times

From The date and time the event started Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

To The date and time the event ended Dates are displayed in the format ofMMDDYY Time is displayed according to the time zone setting on the host whereOnCommand Report is installed

Related tasks

Monitoring the status of data acquisition on page 47

Initiating data acquisition from DataFabric Manager servers on page 32

Related references

Troubleshooting data acquisition on page 50

Monitoring the status of data acquisition | 49

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 49: ocr_admin

Troubleshooting OnCommand Report

You might run into issues when you use OnCommand Report You can troubleshoot any issuesrelated to data acquisition If you need help you can send AutoSupport information to technicalsupport

Troubleshooting data acquisitionIf OnCommand Report cannot acquire data from your DataFabric Manager servers an error appearsin the Administration Console in the DataFabric Manager server view You can troubleshoot theseerrors to fix the problem

Note To troubleshoot some of the errors you might need to work with the DataFabric Managerserver database For information about how to work with the database see the OnCommandUnified Manager Operations Manager Administration Guide

Error Description To fix the error

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection timed out connect

OnCommand Report cannotconnect to the DataFabricManager server at the specifiedIP address

bull Verify that the IP addressyou entered in OnCommandReport is correct

bull Verify that the DataFabricManager server is running

bull Test the connection betweenOnCommand Report andthe DataFabric Managerserver

Error connecting JZ006Caught IOExceptionjavanetConnectExceptionConnection refused connect

OnCommand Report cannotconnect to the DataFabricManager server through thespecified port

Verify that the port that youentered in OnCommand Reportis correct

Invalid login credentialsJZ00L Login failed Examinethe SQLWarnings chained tothis exception for the reason(s)

OnCommand Report cannotconnect to the DataFabricManager server database usingthe specified user name orpassword

bull Verify that the database userexists on the DataFabricManager server

bull Verify that the user nameand password that youentered in OnCommandReport are correct

50 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 50: ocr_admin

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forStorage-List

OnCommand Report cannotaccess one or more of thefollowing DataFabric Managerserver database views

bull hostViewbull storageSystemViewbull objectView

bull Verify that database accessis enabled for the databaseuser account

bull Enable the database views

Error retrieving data Failed torunbuild Object query forNetworkInterface-List

OnCommand Report cannotaccess the interfaceViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forvFiler-List

OnCommand Report cannotaccess the vFilerViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forAggregate-List

OnCommand Report cannotaccess the aggregateViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forDisk-List

OnCommand Report cannotaccess the diskView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forAggrToDisk-Mappings

OnCommand Report cannotaccess the plexView orraidGroupView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forVolume-List

OnCommand Report cannotaccess the volumeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Troubleshooting OnCommand Report | 51

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 51: ocr_admin

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forSnapshot-List

OnCommand Report cannotaccess the snapshotView orsnapReserveView databaseview from the DataFabricManager server database

Enable the database views

Error retrieving data Failed torunbuild Object query forQTree-List

OnCommand Report cannotaccess the qTreeViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query for Lun-List

OnCommand Report cannotaccess the lunView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query foriGroup-List

OnCommand Report cannotaccess the igroupViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forlunIGroup-Mappings

OnCommand Report cannotaccess thelunIGroupMapView databaseview from the DataFabricManager server database

Enable the database view

Error retrieving data Failed torunbuild Object query forQuota-List

OnCommand Report cannotaccess the userQuotaViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query foruserIdToName-Mappings

OnCommand Report cannotaccess the userMapView oruserAliasView database viewfrom the DataFabric Managerserver database

Enable the database views

Error retrieving data Failed torunbuild Object query forNFSExport-List

OnCommand Report cannotaccess the nfsExportViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

52 | OnCommandreg Report 11 Installation and Administration Guide

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 52: ocr_admin

Error Description To fix the error

Error retrieving data Failed torunbuild Object query forCIFSShare-List

OnCommand Report cannotaccess the cifsShareViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forResGroupToObj-Mappings

OnCommand Report cannotaccess theresGroupMembersViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forCommentName-List

OnCommand Report cannotaccess thecommentNamesViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Error retrieving data Failed torunbuild Object query forObjComment-List

OnCommand Report cannotaccess the objCommentViewdatabase view from theDataFabric Manager serverdatabase

Enable the database view

Related tasks

Monitoring the status of data acquisition on page 47

Testing connections to DataFabric Manager servers on page 31

Editing information about your DataFabric Manager servers on page 30

Related references

DataFabric Manager servers view on page 47

Restarting the OnCommand Report serverYou can restart the OnCommand Report server You might restart the server if it stopped or totroubleshoot issues

About this task

Note The Start menu also provides shortcuts to start and stop OnCommand Report

Troubleshooting OnCommand Report | 53

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 53: ocr_admin

Steps

1 From the program list in the Start menu click NetApp gt OnCommand Report gt RestartOnCommand Report

2 When you see the restart confirmation message click OK

Sending AutoSupport information to technical supportIf you enabled AutoSupport OnCommand Report sends AutoSupport information on a nightly basisYou can also initiate this process rather than waiting for OnCommand Report to send theinformation

Before you begin

AutoSupport must be enabled to send information to technical support

Note In OnCommand Report AutoSupport is enabled by default

Steps

1 In the Administration Console click Administration gt Send AutoSupport

2 Click OK to continue

OnCommand Report sends AutoSupport information to technical support

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Related references

Troubleshooting view on page 54

Troubleshooting viewYou can use the Troubleshooting view to troubleshoot issues with data acquisition from yourDataFabric Manager servers

Options

Logs Displays the list of OnCommand Report logs

Audit Logs Displays the actions that users have performed in the Administration Console

Refresh Refreshes the list of logs

54 | OnCommandreg Report 11 Installation and Administration Guide

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 54: ocr_admin

Related tasks

Configuring AutoSupport for troubleshooting help on page 41

Sending AutoSupport information to technical support on page 54

Initiating data acquisition from DataFabric Manager servers on page 32

Logs viewThe Logs view table displays the list of OnCommand Report logs Technical support uses these logsto troubleshoot issues You can select a log from the table to display the last 50 lines from the logfile

Note OnCommand Report saves these log files in the directory where you installed the product

Logs list

Log File The name of the log file

Size (KB) The size of the log file

Description A description of the log

Troubleshooting OnCommand Report | 55

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 55: ocr_admin

Copyright information

Copyright copy 1994ndash2012 NetApp Inc All rights reserved Printed in the US

No part of this document covered by copyright may be reproduced in any form or by any meansmdashgraphic electronic or mechanical including photocopying recording taping or storage in anelectronic retrieval systemmdashwithout prior written permission of the copyright owner

Software derived from copyrighted NetApp material is subject to the following license anddisclaimer

THIS SOFTWARE IS PROVIDED BY NETAPP AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEWHICH ARE HEREBY DISCLAIMED IN NO EVENT SHALL NETAPP BE LIABLE FOR ANYDIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIALDAMAGES (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTEGOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHERIN CONTRACT STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OROTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IFADVISED OF THE POSSIBILITY OF SUCH DAMAGE

NetApp reserves the right to change any products described herein at any time and without noticeNetApp assumes no responsibility or liability arising from the use of products described hereinexcept as expressly agreed to in writing by NetApp The use or purchase of this product does notconvey a license under any patent rights trademark rights or any other intellectual property rights ofNetApp

The product described in this manual may be protected by one or more US patents foreign patentsor pending applications

RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252277-7103 (October 1988) and FAR 52-227-19 (June 1987)

56 | OnCommandreg Report 11 Installation and Administration Guide

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 56: ocr_admin

Trademark information

NetApp the NetApp logo Network Appliance the Network Appliance logo AkorriApplianceWatch ASUP AutoSupport BalancePoint BalancePoint Predictor Bycast CampaignExpress ComplianceClock Cryptainer CryptoShred Data ONTAP DataFabric DataFort DecruDecru DataFort DenseStak Engenio Engenio logo E-Stack FAServer FastStak FilerViewFlexCache FlexClone FlexPod FlexScale FlexShare FlexSuite FlexVol FPolicy GetSuccessfulgFiler Go further faster Imagine Virtually Anything Lifetime Key Management LockVaultManage ONTAP MetroCluster MultiStore NearStore NetCache NOW (NetApp on the Web)Onaro OnCommand ONTAPI OpenKey PerformanceStak RAID-DP ReplicatorX SANscreenSANshare SANtricity SecureAdmin SecureShare Select Service Builder Shadow TapeSimplicity Simulate ONTAP SnapCopy SnapDirector SnapDrive SnapFilter SnapLockSnapManager SnapMigrator SnapMirror SnapMover SnapProtect SnapRestore SnapshotSnapSuite SnapValidator SnapVault StorageGRID StoreVault the StoreVault logo SyncMirrorTech OnTap The evolution of storage Topio vFiler VFM Virtual File Manager VPolicy WAFLWeb Filer and XBB are trademarks or registered trademarks of NetApp Inc in the United Statesother countries or both

IBM the IBM logo and ibmcom are trademarks or registered trademarks of International BusinessMachines Corporation in the United States other countries or both A complete and current list ofother IBM trademarks is available on the web at wwwibmcomlegalcopytradeshtml

Apple is a registered trademark and QuickTime is a trademark of Apple Inc in the United Statesandor other countries Microsoft is a registered trademark and Windows Media is a trademark ofMicrosoft Corporation in the United States andor other countries RealAudio RealNetworksRealPlayer RealSystem RealText and RealVideo are registered trademarks and RealMediaRealProxy and SureStream are trademarks of RealNetworks Inc in the United States andor othercountries

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such

NetApp Inc is a licensee of the CompactFlash and CF Logo trademarks

NetApp Inc NetCache is certified RealSystem compatible

57

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 57: ocr_admin

How to send your comments

You can help us to improve the quality of our documentation by sending us your feedback

Your feedback is important in helping us to provide the most accurate and high-quality informationIf you have suggestions for improving this document send us your comments by email to doccommentsnetappcom To help us direct your comments to the correct division include in thesubject line the product name version and operating system

You can also contact us in the following ways

bull NetApp Inc 495 East Java Drive Sunnyvale CA 94089 USbull Telephone +1 (408) 822-6000bull Fax +1 (408) 822-4501bull Support telephone +1 (888) 463-8277

58 | OnCommandreg Report 11 Installation and Administration Guide

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
Page 58: ocr_admin

IndexA

Administration Consolelogging in 24

authenticationLDAP 40

AutoSupportconfiguring 41

AutoSupport informationsending 54

B

backupshow to 43overview 43

C

configuringAutoSupport 41DataFabric Manager servers 27licenses 26user accounts 34

CPU requirements 10custom reports

exporting 44Custom reports

importing 45

D

data acquisitionconfiguring 27monitoring 47scheduling 32starting 32troubleshooting 50

Data ONTAP supported versions 12databases

backing up 43restoring 44

DataFabric Manager servercreating users 39enabling access 39

DataFabric Manager serversadding 27database user account 13database views 13deleting information about 31editing 30gathering information 15monitoring data acquisition 47monitoring ETL status 33setting data acquisition schedule 32starting data acquisition 32supported versions 13testing connections 31updating reports 33

disk space requirements 10documentation

videos 9downloading installer 16

E

email configuring 43errors troubleshooting 50ETL process

initiating 33monitoring 33

I

installingon Windows Server 2008 19other than Windows 2008 16prerequisites 10

L

LDAPenabling 40importing certificates 40

license keyobtaining 26validating 26

license obtaining 26license validating 26

Index | 59

M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index
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M

Manage Users dialog box 36 37memory requirements 10

N

network requirements 10

O

obtaininglicenses 26

OnCommand Reportadministrative login information 24architecture 6 7default ports 17features 6getting started 25logging in 24migrating report schedules 20 22overview 6questions you can answer 7reconfiguring 46upgrading 20 21what you can do with it 6

OnCommand Report restarting 53operating system requirements 10

P

passwords 38planning your deployment 10port requirements 10

R

Reporting Connectionoverview 7

reportsexporting 44monitoring ETL status 33updating with newly acquired data 33

requirementsCPU 10

DataFabric Manager servers 13disk space 10memory 10network 10operating system 10ports 10restoring databases 44web browser 12

S

scheduling data acquisition 32

T

troubleshootingconfiguring AutoSupport 41data acquisition 50OnCommand Report 50sending AutoSupport information 54

U

uninstalling 23user accounts

add users view 36 38adding 35auditing user activity 41changing password 38configuring LDAP 40creating 35deleting 39editing 38managing 36 37types of 34

V

videos 9

W

web browser requirements 12

60 | OnCommandreg Report 11 Installation and Administration Guide

  • Contents
  • Understanding OnCommand Report
    • OnCommand Report features
    • What you can do with OnCommand Report
    • Questions you can answer with OnCommand Report
    • OnCommand Report architecture
    • Where to find more information about OnCommand Report
      • Videos for OnCommand Report
      • OnCommand Report on the web
      • OnCommand Report documentation
          • Planning your OnCommand Report deployment
            • Installation requirements for OnCommand Report
            • Web browser requirements
            • Data ONTAP versions that OnCommand Report supports
            • DataFabric Manager server requirements
            • Information you need about DataFabric Manager servers
              • Deploying OnCommand Report
                • Downloading the OnCommand Report installer
                • Installing OnCommand Report
                  • List of ports used by OnCommand Report
                  • Configure Server panel
                  • Installing OnCommand Report on Windows Server 2008
                    • Completing OnCommand Report upgrade tasks
                      • Preparing to migrate report schedule
                      • Upgrading OnCommand Report
                      • Migrating report schedules
                        • Uninstalling OnCommand Report
                          • Configuring OnCommand Report
                            • Logging in to the OnCommand Report Administration Console
                            • Getting started with OnCommand Report
                            • Obtaining your license key
                            • Validating your license key
                              • License Configuration dialog box
                                • Configuring data acquisition from your DataFabric Manager servers
                                  • Adding information about your DataFabric Manager servers
                                    • Edit Configuration dialog box
                                    • Add DataFabric Manager Server dialog box
                                      • Editing information about your DataFabric Manager servers
                                        • Edit DataFabric Manager Server dialog box
                                          • Deleting information about your DataFabric Manager servers
                                          • Testing connections to DataFabric Manager servers
                                          • Setting the data acquisition schedule for DataFabric Manager servers
                                          • Initiating data acquisition from DataFabric Manager servers
                                            • Updating reports with acquired data
                                            • Monitoring reporting data status with the ETL option
                                            • User accounts in OnCommand Report
                                              • Adding user accounts
                                                • Add user view
                                                  • Manage Users dialog box
                                                  • Editing user accounts
                                                    • Edit user view
                                                      • Changing passwords for user accounts
                                                      • Deleting user accounts
                                                      • Creating DataFabric Manager server users
                                                      • Enabling and configuring LDAP
                                                      • Auditing user activity
                                                        • Audit Logs view
                                                            • Configuring AutoSupport for troubleshooting help
                                                              • AutoSupport Configuration dialog box
                                                                • Configuring OnCommand Report to send emails
                                                                • Backing up the OnCommand Report database
                                                                • Restoring the database
                                                                • Exporting custom reports
                                                                • Importing custom reports
                                                                • Reconfiguring OnCommand Report
                                                                  • Monitoring the status of data acquisition
                                                                    • DataFabric Manager servers view
                                                                      • Troubleshooting OnCommand Report
                                                                        • Troubleshooting data acquisition
                                                                        • Restarting the OnCommand Report server
                                                                        • Sending AutoSupport information to technical support
                                                                        • Troubleshooting view
                                                                        • Logs view
                                                                          • Copyright information
                                                                          • Trademark information
                                                                          • How to send your comments
                                                                          • Index