Dec 30, 2015
OCR Cambridge National in
Health and Social Care
(Level 1/2)
R022Communicating and working with
individuals in health, social care and early years settings
Communication
What types of communication are used in Health and Social Care
settings?
Communication
Verbal – eg clarity/tone/pace/
empathy
Communication
Non-verbal – eg Body
language/gestures/facial expressions
Communication
Written – eg leaflets/letters/care
plans
Communication
Specialist – eg braille/sign
language/advocates
Non Verbal Body Language
Non Verbal Body Language can often convey more information than verbal
communication.
Excitement?
Anger? Exasperation?
What do you think this body language means?
What do you think this body language means?
Relaxation?
Frustration?
Indifference?
Can our body language say one thing and our verbal communication
say something else?
What skills and qualities does a practitioner need to find out how someone
really feels?
patienceempathysoft voiceprofessional mannerrespectunderstanding
So what may stop a person from
communicating effectively with a practitioner?
Barriers to communication
Inadequate space Poor lighting
Barriers to communication
Patronisinglanguage Speech difficulties
Barriers to communication
Noisyenvironment
Inappropriate body language
Ways to overcome barriers
Adapting theenvironment
Calm tone
Staff training
You will…
Understand how to communicate
effectively.
Understand the personal qualities that contribute to
effective care.
Be able to communicate
effectively within a health, social care and
early years setting.
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