ocd- mba

1. OD process is based on ________ which begins with a known problem.Correct AnswerAction research model

2. Consulting firms handle variety of issues and clients, making external consultants unavailable on a daily basis to organizational problems.Correct An

3. The total Quality improvement model provides an approach, for organizational change, and involves :-Correct AnswerFour major phases

4. While describing the individual roles, the ” role ” is called as :-Correct AnswerFocal Role

5. Very often the performance of the individual in the group is affected due to :-Correct AnswerDue to lack of clarity of the roles and what it demands from the role incumbents

6. The initial interest of the managers for the Organisational Development efforts is introduced, through, personal attendance at:-Correct AnswerT Group laboratory

6. The ________ theory has been emphasized in OD.Correct AnswerOpen system

7. People in the organisation should be treated as,Correct AnswerImportant resource

8. The name of the Japanese professor from Tokyo University, who added the notion of small groups formed to address the problems in their work areas, is :-Correct AnswerKaoru Ishikawa

9. Some of the major benefits of the OD interventions are :-Correct AnswerImproved job satisfaction ,

Improved productivity ,

Improved team work

10. One of the major obstacle to ________ is the amount of dysfunctional energy spent in inappropriate competition.Correct AnswerEffective organisation

11. Diagnostic activities mainly are for________.Correct AnswerFinding the facts of the case

12. Management should ________ at the right depth.Correct AnswerIntervene

13. Organizational Development interventions to reduce group conflicts are critical because :-Correct AnswerIt has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization

14. Hiring external consultants for short term may be ________.Correct AnswerMore economical

15. An important aspect of selecting a change agent is :-Correct AnswerA person who has skills to address human aspects

16. Socio- metric approach in OD intervention focus on :-Correct AnswerInterrelationship between groups

17. During the course of the Organisational Development projects, the internal OD specialists should :-Correct AnswerBecome increasingly professionalized and be responsible for their own development

18. Always try and reduce ________ upon consultant.Correct AnswerDependency

19. The essence of large scale systems change programme is :-Correct AnswerTo stage event in front of large number of members of the organisation , Majority of the participants, understand the situation , Majority of participants agree on the nature of actions to be taken and the net desired results to be achieved

20. For an Interdependency Intervention, in a group of Ten people, in order to interview others, how many individuals member of the team, each member would be required to do meet :-Correct AnswerNine Members

21. The organizational level analysis could include information on :-Correct AnswerOrganizational structure , Existing of major systems in the organization , Distribution of resources within the organization

22. The initial interest of the managers for the Organizational Development efforts is introduced, through, personal attendance at :-

Correct AnswerT Group laboratory

23. During any discussion within the group, it :-Correct AnswerContinues with any unfructutious discussion also for the sake of group cohesiveness , Every one in the group participates, as long as it pertains to the purpose of the group , If the discussion gets off track , some one helps it to bring it back on track

24. The concept that, managers generally use three types of tactics to accomplish their goals, was put forward by :-Correct AnswerSchein

25. In an organization there should be a ________ to be taken on business decisions.Correct AnswerTeam approach

26. Some of the changes in the performance due to OD, were seen in the areas of :-Correct AnswerImproved quality level of the services , Increase in profit levels , Improved quality level of the products

27. The data collection on organisation is undertaken by the Consultant, by way of :-Correct AnswerInterviews , Questionnaires , Personal observations

28. Concern for people refers to ________ concern of others.Correct AnswerConsideration of social and interpersonal

29. In an organisation, when it was perceived that the survival of the organisation is threatened, and the success of OD was doubted as :-Correct AnswerThere were many layers of hierarchies , The management was authoritarian , There was inflexible bureaucracy

30. At the heart of OD lies, ________ with an intact work team.Correct AnswerTeam building and intervention

31. Various types of behaviors observed under, responsibility charting are :-Correct AnswerResponsibility , Support , Inform

32. OD process is based on ________ which begins with a known problem.Correct AnswerAction research model

33. The total quality management includes:-Correct AnswerImproved product quality , Improvement in peoples approach , Improved process quality

34. When the strategies to change the use of HR resources, has to be done, it may involve :-Correct AnswerTraining employees to cope with changed strategies , Develop new competencies , Improved performance evaluating practices

35. Most of the Organizational Development activities are based on a basic model, i.e.:-Correct AnswerData based , Problem solving , Scientific method of enquiry

36. A number of approaches may be used to bring about effective change within an organisation, often called intervention strategies, these include:

grid training. sensitivity training and team building.

survey research and feedback. all of the above.

37. According to Deal and Kennedy, in a dynamic organisation characterised by fun and action, where employees take few risks and games, meetings, promotions and conventions are encouraged to lp maintain motivation, the type of culture can be described as:

work-hard/play-hard culture.process culture.tough-guy, macho culture.bet-your-company culture.process culture.work-hard/play-hard culture.bet-your-company culture.tough-guy, macho culture.

38. Organisational climate is based on the ____________ of members.

perceptionscommitmentLoyaltynone of the aboveLoyaltyperceptionscommitmentnone of the above

39. ___________ can be viewed in terms of mental attitudes which people have towards their tasks and responsibilities.

MoraleComplianceTeamworkCohesionCohesionComplianceTeamworkMorale

40. Conflict can be seen as behaviour intended to __________ the achievement of some other person's goals.

obstruct

PromoteControlEnhancePromoteEnhanceControlobstruct

41. Which style of managerial behaviour and leadership is most likely to assist in conflict management and may also help to create greater employee commitment?

Authoritarian.Laissez-faire.Participative.Participative.Authoritarian.Bureaucratic.Laissez-faire.

42. What are the four types of organisational culture, according to Handy?Introvert.Task.Power.Person.Role.Macho.Role.Macho.Power.Person.Task.

43. Which terms does Lewin use to describe the process of behaviour modification?Storming.

Unfreezing.Conflict.Movement.Norming.

Refreezing.

Storming.Unfreezing.Conflict.Refreezing.Movement.Norming.

MULTIPLE-CHOICE QUESTIONSFor each of the following choose the answer that most completely answers the question.

WHAT IS CHANGE?

85. Being a manager, with no environmental uncertainty or threat of competitors’ new products, would be simple without ______________. a. government regulationsb. diversityc. cultural differencesd. organizational change(d; moderate; p. 312)

86. Managing change is an integral part of ______________.a. top management’s jobb. middle-level management’s jobc. the first-line manager’s jobd. every manager’s job(d; moderate; p. 312)

FORCES FOR CHANGE

87. Which of the following is not an external force of change?a. marketplaceb. government laws and regulationsc. economic changesd. workforce(d; moderate; pp. 312-313)

88. The Sarbanes-Oxley Act of 2002 is an example of which of the following forms of environmental change?a. internalb. technologyc. government laws and regulationsd. labor markets(c; moderate; p. 312)

89. Changing human resource activities to attract and retain health care specialists due to increased needs for those workers is an example of what kind of environmental change factor?a. marketplaceb. technologyc. labor marketsd. economic(c; difficult; p. 313)

90. Falling interest rates would most stimulate what change factor for a manager?a. marketplaceb. government laws and regulationsc. labor marketsd. economic(d; easy; p. 313)

91. Which of the following is not an internal force of change?a. technologyb. strategyc. workforced. employee attitudes(a; moderate; p. 313)

92. What change factor did Steve Bennett address in his turnaround of Intuit, Inc?a. technologyb. workforcec. equipmentd. strategy(d; difficult; p. 313)

93. Increasing the numbers of employed women and minorities forces managers to pay attention to what change factor?a. strategyb. workforcec. equipmentd. technology(b; moderate; p. 313)

94. Labor strikes are an example of what change factor that may encourage a change in management thinking and practices?a. workforceb. equipmentc. employee attitudes d. strategy(c; easy; p. 313)

95. Assembly-line technology is changing dramatically as organizations _______________.a. develop new products for the marketb. replace human labor with robotsc. replace old manually controlled machines with newer machinesd. find new markets for their products(b; moderate; p. 313)

96. Global recessionary pressures force organizations to become more _____________.a. price competitiveb. quality consciousc. cost efficientd. conservative with raw materials(c; difficult; p. 313)

97. Internal forces that stimulate the need for change tend to originate primarily from the impact of external forces or from ___________.a. the forces of competitionb. change in technologyc. customer demand for the products the company producesd. the internal operations of the organization(d; moderate; p. 313)

THE MANAGER AS CHANGE AGENT

98. In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ______________.a. change mastersb. change agentsc. operations managersd. charismatic leaders(b; moderate; p. 313)

99. In spurring organizational change, outside consultants are usually more ______________, whereas internal managers may be more ______________.a. drastic; thoughtful b. highly paid; riskyc. resistant; boldd. cautious; friendlye. interested; scared(a; moderate; p. 314)

TWO VIEWS OF THE CHANGE PROCESS

100. Lewin’s theory is consistent with which view of organizational change?a. continuousb. contemporaryc. Mayo’sd. “calm waters”(d; moderate; p. 314)

101. Who theorized the change process involving unfreezing, changing, and refreezing?a. Druckerb. Robbinsc. Lewin d. Mayo(c; moderate; p. 314)

102. According to Kurt Lewin, which of the following is not a stage in the change process?a. unfreezingb. changingc. refreezingd. restraining(d; moderate; p. 314)

103. According to Kurt Lewin, increasing the driving forces, which direct behavior away from the status quo, is a means of doing which of the following?a. unfreezingb. changingc. restraining forcesd. refreezing(a; moderate; p. 314)

104. Which of the following terms best describes the two primary views of the change process?a. problematic, encouraged

b. occasional, continuousc. costly, conservatived. optimistic, pessimistic(b; difficult; p. 314)

105. According to Lewin, which of the following is the objective of refreezing?a. directs behavior away from the status quob. hinders movement away from existing equilibriumc. eliminates the need for future changed. stabilizes the new situation(d; moderate; p. 314)

106. According to the textbook, the ______________ is consistent with uncertain and dynamic environments.a. calm waters metaphorb. white-water rapids metaphorc. contemporary metaphord. continuous metaphor(b; moderate; p. 315)

107. A manager who comes to work every morning expecting that today will definitely bring new challenges from competitors, the workforce, and so on, views organizational change in what way?a. pragmaticb. continuousc. pessimisticd. reactive(b; moderate; p. 315)

108. The unfreezing step of the change process can be thought of as ______________.a. thawing the organization loose from the current status to the new statusb. making the move to the new organizational conditionc. loosening the organization from the old condition and moving it to the new

conditiond. preparing for the needed change(d; moderate; p. 314)

109. In the white-water rapids metaphor, change is a natural state, and managing change is _____________.a. an accepted practiceb. an expected practicec. a continual processd. a maintenance process

(c; moderate; p. 315)

110. Once a change has been made, the new situation needs to be refrozen __________.

a. so that it can be maintained in the short runb. such as the situation requiresc. so that it can be sustained over timed. to make the change acceptable to the employees(c; difficult; p. 315)

MANAGING CHANGE

111. As ______________, managers should be motivated to initiate change because they are committed to improving their organization’s effectiveness.a. change agentsb. efficiency expertsc. manipulatorsd. process consultants(a; difficult; p. 316)

112. Managers’ options for change essentially fall into what three categories?a. environment, technology, and missionb. structure, technology, and peoplec. mission, structure, and peopled. mission, environment, and process(b; difficult; p. 317)

113. A company that decides to decentralize its sales procedures is managing what change category?a. technologyb. peoplec. competitorsd. structure(d; moderate; p. 317)

114. According to the textbook, competitive factors or new innovations within an industry often require managers to introduce all of the following except new _____________.a. equipmentb. toolsc. operating methodsd. employees(d; moderate; p. 318)

115. When grocery stores installed scanners to read the product price, this was an example of managing what change category?a. technologyb. peoplec. competitorsd. structure(a; moderate; p. 318)

116. If Kraft Foods hired a consultant to decrease group friction and enhance cooperative work relationships, this would be an example of managing what change category?a. technologyb. peoplec. competitorsd. structure(b; difficult; p. 318)

117. Techniques to change people and the quality of interpersonal work relationships are termed _______________.

a. operationsb. organizational developmentc. downsizingd. robotics(b; moderate; p. 318)

118. According to the textbook, an individual is likely to resist change because of all of the following reasons except _____________.a. uncertaintyb. increased productivityc. concern over personal lossd. belief that the change is not in the organization’s best interest(b; easy; p. 319)

119. Which of the reasons for resistance to change may be beneficial to the organization expressed by an employee?a. uncertaintyb. freezingc. change is incompatible with the interests of the organizationd. refreezing(c; difficult; p. 319)

120. All of the following are mentioned in the textbook as actions that managers can use to deal with resistance to change except ______________.a. education and communicationb. diversificationc. participationd. facilitation and support(b; moderate; p. 320)

121. ______________ is using direct threats or force on those who resist change.a. Negotiationb. Coercionc. Cooptationd. Education and communication(b; moderate; p. 320)

122. __________ may be necessary when resistance comes from a powerful source.a. Education and communicationb. Coercionc. Facilitation and supportd. Negotiation(d; moderate; p. 320)

123. For ________ to be effective, there must be mutual trust and credibility between managers and employees.a. educationb. coercionc. negotiationd. participation(a; moderate; p. 320)

124. Initiating change involves identifying what organizational areas might need to be changed and ______________.a. discussing it with the Board of Directorsb. hiring a consultant to confirm that the change is neededc. forming a committee to determine that the need for change is reald. putting the change process in motion(d; easy; p. 316)

125. As change agents, managers should be motivated to initiate change because they are committed to __________.a. promoting the welfare of their employees

b. managers and want to do the best they can for everyonec. improving their organization’s performanced. meeting the competition head-on in the market(c; difficult; p. 316)

CONTEMPORARY ISSUES IN MANAGING CHANGE

126. Which of the following represents the relationship between organizational culture and change?a. Culture and change are naturally compatible.b. Culture tends to be very resistant to change.c. Culture can change in months but not weeks.d. Culture can never be purposely changed.(b; moderate; p. 321)

127. Which of the following is not a favorable situational condition that may facilitate change in an organizational culture?a. a dramatic crisis occursb. the culture is weakc. stock price sharply fallsd. the organization is young and small(c; moderate; p. 322)

128. Cultural change is most likely to take place when most or all of the following conditions exist: dramatic crisis occurs, leadership changes hands, ________________.a. the organization is young, and the culture is moderateb. the organization is young and small, and the culture is weakc. culture is weak, and the organization is weakd. the organization is small, and the culture is moderate(b; easy; p. 322)

129. Which of the following is the first step in accomplishing organizational cultural change?a. appoint new leadership with a new visionb. initiate reorganizationc. conduct a cultural analysis d. change the selection and socialization process(c; moderate; p. 323)

130. Which of the following is the last step in accomplishing organizational cultural change?a. make it clear that change is necessary to organizational survivalb. introduce new stories and rituals to convey new visionc. appoint new leadership with a new vision

d. change the selection and socialization processes and the evaluation and reward systems to support the new values

(d; difficult; p. 323)

131. ______________ is a dynamic condition a person faces when confronted with an opportunity, constraint, or demand related to what he or she desires and for which the outcome is perceived to be both uncertain and important.a. stereotypingb. stressc. a halo effectd. creativity(b; moderate; p. 323)

132. Which of the following is true concerning stress?a. It is a static condition.b. Stress is a negative reaction to an outside force.c. Stress is often associated with constraints and demands.d. Stress limits performance.(c; moderate; p. 324)

133. According to the textbook, stress symptoms can be grouped under any of the following three general categories except ______________.a. physiologicalb. culturalc. psychologicald. behavioral(b; moderate; p. 324)

134. A dynamic and uncertain organizational environment has created a large number of employees who are ______________.a. old enough to retire, but can’t afford to retireb. young and energetic about the “next day’s work”c. overworked and stressed outd. overworked, but paid very well(c; easy; p. 323)

135. Stress, in and of itself, is _____________.a. not necessarily badb. healthful in most casesc. harmful, especially if not managed by exercised. beneficial to those who use it(a; moderate; p. 323)

136. Stress is highest for ______________.a. individuals who are uncertain about the amount of their annual payb. individuals who are uncertain whether they will win or lose

c. groups, which do not have a clear focusd. individuals who are given more responsibility than authority(b; moderate; p. 324)

137. ________ prevent you from doing what you desire; __________ refer to the loss of something desired.a. Constraints; demandsb. Demands; constraintsc. Fears; stressorsd. Stressors; fears(a; moderate; p. 324)

138. __________ there must be uncertainty over the outcome, and the outcome must be important.a. For uncertainty to become fear,b. For anxiety to become stress,c. For potential stress to become actual stress, d. For anxiety to become fear,(c; difficult; p. 324)

139. Which of the following is an example of a psychological symptom of stress?a. changes in metabolismb. increased heart and breathing ratec. irritabilityd. changes in productivity(c; moderate; p. 324)

140. Changes in eating habits are a ____________ symptom of stress.a. physicalb. psychologicalc. behaviorald. inertial(c; easy; p. 324)

141. Which symptoms of stress are the least relevant to managers?a. physicalb. behavioralc. psychologicald. dysfunctional(a; moderate; p. 325)

STIMULATING INNOVATION

142. ______________ refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.a. Innovationb. Imaginationc. Creativityd. Interpretive thinking(c; moderate; p. 327)

143. ______________ is the process of taking a creative idea and turning it into a useful product, service, or method of operation.a. Innovationb. Imaginationc. Creativityd. Interpretive thinking(a; moderate; p. 327)

144. Which of the following is an example of a variable that can foster innovation?a. mechanistic structureb. organic structurec. few organizational resourcesd. low ambiguity acceptance(b; difficult; p. 328)

145. Which of the following is not a cultural value that supports innovation?a. acceptance of ambiguityb. tolerance for the impracticalc. high external controls d. focus on ends, not means(c; moderate; p. 329)

146. Which of the following human resource variables is supportive of organizational innovation?a. low commitment to trainingb. selection of Type A employeesc. high job security d. unionization(c; moderate; p. 330)

147. ______________ actively and enthusiastically support new ideas, build support, overcome resistance, and ensure that innovations are implemented.a. Idea champions b. Whistle-blowersc. Idea generatorsd. Idea screeners(a; moderate; p. 330)

148. According to the textbook, all of the following are common personality characteristics of idea champions except ______________.a. extremely high self-confidenceb. persistencec. energyd. risk aversion(d; moderate; p. 330)

149. Managing in the dynamic, chaotic world of global competition, organizations must create new products and services, _____________.a. at competitive prices and in the correct locationb. and adopt teams as the best way to improve the organizationc. and adopt state-of-the-art technology if they are to compete successfully d. that offer the customer what they want(c; moderate; p. 327)

150. A study of organizational change found that __________ percent of changes at the work-group level were reactions to a specific, current problem or to a suggestion from someone outside the work group; and __________ percent of those changes occurred in the course of employees’ day-to-day work.

a. 77; 68b. 35; 90c. 90; 35d. 68; 77(a; difficult; p. 327)

151. Innovation is the process of taking a creative idea and turning it into a useful product, service, _____________.a. or good that customers can useb. for the good of societyc. and implementation of the innovationd. or method of operation(d; moderate; p. 327)

152. An innovative culture is likely to have ______________. a. high external controlsb. low tolerance for riskc. closed-system focusd. high tolerance of conflict(d; easy; p. 329)

153. A transformational change which occurs as a reaction to drastic changes in an organisation’s environment is identified by Nadler and Tushman (1986) as:

154. Which of the following is located in an organisation’s task environment and can be a trigger to change?Markets and customers.The economy. Suppliers of inputs. All of the above.

Which of the following is an individual source of resistance to change?Structural inertia. Parochial self-interest. Perceived threats to expertise.

Perceived threats to power relations.158.Where people are lacking in confidence that they will be able to adjust to a change, Kotter et al. (1986) identify an appropriate tactic that can be used to overcome their resistance to change as:

participation.facilitation and support. negotiation. manipulation.

In Lewin’s change model the unfreezing stage involves:159.  destabilising the status quo.

moving to new conditions. creating a new status quo. none of the above.

In the Systems model of change an organisation is described in terms of five interacting variables, which are:

160.

  strategy, structure, systems, policies and procedures. people, technology, task, responsibilities and authority. structure, technology, policies, responsibilities and authority. strategy, structure, task, technology and people.

Which of the following is NOT a distinguishing characteristic of Organisational Development (OD)?

161.

  A systematic and systemic focus. A process orientation. Adoption of an emergent approach to change.The use of a change agent.

A change agents role is to:162.  act as a catalyst for change.

steer a change initiative through to completion. both the first and second answers.neither the first nor the second answer.

An OD method that is most closely associated with Intra-group level interventions is:

163.

  process consultation. team building. sensitivity training. all of the above.

According to Koffman and Senge (1993), which of the following is a barrier that needs to be overcome in an organisation if an organisation is to become ‘a learning organisation’?

164.

  The barrier of inefficiency. The barrier of fragmentation. The barrier of ineffectiveness. The barrier of uncompetitiveness.

165. A transformational change which occurs as a reaction to drastic changes in an organisation’s environment is identified by Nadler and Tushman (1986) as:

Answer :re-creation.

166.Which of the following is located in an organisation’s task environment and can be a trigger to change?

Your Answer:Suppliers of inputs.

Correct Answer:

All of the above.

167. Which of the following is an individual source of resistance to change?

Your Answer:

Perceived threats to expertise.

168. Where people are lacking in confidence that they will be able to adjust to a change, Kotter et al. (1986) identify an appropriate tactic that can be used to overcome their resistance to change as:

Your Answer:

facilitation and support.

169. In Lewin’s change model the unfreezing stage involves:

Correct Answer:destabilising the status quo.

170. In the Systems model of change an organisation is described in terms of five interacting variables, which are:

Correct Answer:

strategy, structure, task, technology and people.

171. Which of the following is NOT a distinguishing characteristic of Organisational Development (OD)?

Your Answer:

Adoption of an emergent approach to change.

172.A change agents role is to:

Correct Answer:neither the first nor the second answer.

173. An OD method that is most closely associated with Intra-group level interventions is:

Correct Answer:

all of the above.

174. According to Koffman and Senge (1993), which of the following is a barrier that needs to be overcome in an organisation if an organisation is to become ‘a learning organisation’?

Your Answer:

The barrier of fragmentation.

175. Central to the ability to capture and sustain a competitive advantage is the ability to excel in the most important area of all: ___.

Responsiveness to customersResponsiveness to employeesResponsiveness to their environmentAll of the above

Research indicates that one of the main reasons for an organizations' inability to change in response to changing environmental conditions is which of the following?

176.

  Ethical dilemmas   Financial difficulties  Both A and B  None of the above

177. Individuals within an organization may be inclined to resist change because of which of the following?

Force of habit  Selective perception  Uncertainty  All of the above

178. Which of the following is associated with the force-field theory?

Both A and B  When forces are evenly balanced they are in a state of inertia.  Forces for change and forces against change are always in opposition in

an organization.   None of the above

___ was one of the first theories that proposed the importance of changing role and task on technical relationships to increase organizational effectiveness.

179.

Pondy's model theory  Total quality management (TQM)  Force-field theory  Socio-technical systems theory

Which of the following benefits is associated with TQM?180. 

Increase product quality  Lower costs  Increased responsiveness to customers  All of the above

181. Mary Kay changed the way cosmetics are sold to customers

when it introduced at-home cosmetic parties and personalized selling. This is an example of which of the following?

1

  Restructuring  Innovation  Reengineering   All of the above

Which of the following are associated with the techniques and practices of action research?

182.

  Refreeze the organization so that the benefits of the change are retained

  Move the organization to its new desired position  Help managers unfreeze an organization  All of the above

The result of radical organizational restructuring and reengineering is ___.

183.

  Critical change  Horizontal change  Top-down change  Bottom-up change

Which of the following is a tactic that managers can use to reduce resistance to change?

184.

  Manipulation

  Coercion   Education and communication  All of the above

185. While the group lays down Goals , they should be :-Correct AnswerDecided in clear and concise terms , The performance goals should be laid down in concise mile stones , The group should have continuous series of small wins, along the way to larger goals.

186. The unfreezing stage of the Changed process, consists of :-Correct AnswerProvision of psychological safety , Creation of guilt or anxiety , Disconfirmation or lack of confirmation

187.Socio- Technical systems projects tend to feature :-Correct AnswerFormation of autonomous work groups , Grouping of core tasks , Training of group members in multiple skills

188.Various types of tactics used by managers to accomplish their goals, are known as :-

Correct AnswerUse of social networks , Playing it straight , Going around the formal system

189. The organizational development approach treats :-Correct AnswerPeople as the resources

190. OD ________ believes that, work teams are the building blocks of the organization.Correct AnswerFundamentally

191. Theory Intervention mechanism consists of :-Correct AnswerActivities to study the behavioral science knowledge and theory are put to use to explain the present behavior and assumptions underlying behavior

192.Some of the most important qualities of successful change agents are :-Correct AnswerInterpersonal communication skills , Ability to support others , Power of empathy

193. External consultants________ spend all their time with one organization.Correct AnswerRarely

194. The Force Field Analysis is used for :-Correct AnswerTo understand problematic situation and plan corrective action

195. Most of the Organizational Development activities are based on a basic model, i.e.:-Correct AnswerData based , Problem solving , Scientific method of enquiry

196. The organisational development can ________ of stable and temporary systems.Correct AnswerOptimise the effectiveness

197. In an organization there should be a ________ to be taken on business decisions.Correct AnswerTeam approach

198.During and after the ________ of intervention, the data is gathered.Correct AnswerImplementation

199.Today's managers first task is to :-Correct AnswerRetain good human asset, and utilize in a better way.

200.As a result of recent studies in OD, number of views are now being developed, one of the most important concept on which the OD is constructed is that, of :-Correct AnswerA normative value for culture and change

201.As a result of recent studies in OD, number of views are now being developed, One of the most important concept on which the OD is constructed is that, of :-Correct AnswerA normative value for culture and change

202. An appreciation of ________ as a determinant of individual work behavior is central to OD.

Correct AnswerImportance of work team

203.An important aspect of selecting a change agent is :-Correct AnswerA person who has skills to address human aspects

204.Marvin's Six Box Model, was ________ from his experience in consulting in different organizations.Correct AnswerDeveloped

205. If there are disagreement amongst the group, they should resolve by way of :-Correct AnswerDisagreements are not suppressed by premature group action , The group seeks to resolve the disagreements rather than dominate the dissenter , The reasons for disagreements are carefully examined

206. During the course of the Organizational Development projects, the internal OD specialists should :-Correct AnswerBecome increasingly professionalized and be responsible for their own development

207. Some of the indications of requirement of organisational development efforts are :-Correct AnswerReduced customer satisfaction , Lack of co-operation between people , Rapidly increasing costs

208.OD process is based on ________ which begins with a known problem.Correct AnswerAction research model

209. The total Quality improvement model provides an approach, for organizational change, and involves :-Correct AnswerFour major phases

210. Able people must ________ on the basis of relevant skills.Correct AnswerBe selected

211.Team takes into account, peoples,________ and respect.Correct AnswerSocial entity and status

212.A known OD conceptualize, has identified prime responsibilities of OD, consultant. The initiator's name is :-Correct AnswerArgyris

213. Organizational Development interventions to reduce group conflicts are critical because :-Correct AnswerIt has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization

214. While planning and implementing OD, certain basic things need to be considered, these are :-Correct AnswerIt should fit into overall game plan , Effective structuring of activities to promote learning and change , Choosing and sequencing various activities.

215.In the present context there are complex and challenging situations and problems facing the organizations. However, the simplest and profound solution to solve the same is to treat :-Correct AnswerPeople are the key

216.The essence of large scale systems change programme is :-Correct AnswerTo stage event in front of large number of members of the organisation , Majority of the participants, understand the situation , Majority of participants agree on the nature of actions to be taken and the net desired results to be achieved