Cox Loss Prevention and Revenue Cox Loss Prevention and Revenue Protection Protection Presentation to: Presentation to: 2012 IURPA / SCRPA / SURPA Conference Tom Brandon Tom Brandon CPP, CUSA CPP, CUSA Security and Risk Manager, Cox Communications California Security and Risk Manager, Cox Communications California Mark Matteo Mark Matteo Security and Investigations Manager, Cox Communications North East Security and Investigations Manager, Cox Communications North East Region Region
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Objectives History Lesson Overview of Cox Communications Threats Theft of Service.
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Cox Loss Prevention and Revenue ProtectionCox Loss Prevention and Revenue Protection
Presentation to:Presentation to:
2012 IURPA / SCRPA / SURPA Conference
Tom BrandonTom Brandon
CPP, CUSACPP, CUSASecurity and Risk Manager, Cox Communications CaliforniaSecurity and Risk Manager, Cox Communications California
Mark MatteoMark MatteoSecurity and Investigations Manager, Cox Communications North East Security and Investigations Manager, Cox Communications North East RegionRegion
June 14, 2012 New Orleans, LAJune 14, 2012 New Orleans, LA
ObjectivesHistory LessonOverview of Cox Communications
ThreatsTheft of Service
ObjectivesBest practicesYour crooks could be our crooks
Mannheim Auto AuctionsAtlanta Journal-Constitution,
AutoTraderCCI California—Mission Cable TV
Local EntrepreneursSan Diego Geography & Topography
Today…
Cox Communications CaliforniaNow 6 systems in US
1.6 Million revenue generating unitsHigh Speed Internet 55mbps/5mbps523 HD choices2008/2009 Best Place to Work
More about the Company…1962—12 channels1970s Orwellian Fears:Late 70s:
DeregulationExpansionTechnology explosion
90s: High Speed InternetTelephoneDigital Video—High Def
Theft of Service DeterrenceCalifornia Penal Code 593d
Cable theft law enacted in 1982Utilization of Citizen’s ArrestRestitutionAnalog CATVPiracy not a factor todayTechnology has hardened the systemTelephone and High Speed Internet
TodayCox BusinessDigital = Security…for now
What,____ __ _______?
On the Surface:
1 Not guilty 7 Enter Plea 10 Jury trial 70 Plead Guilty 80 TOS Arrests
Below the surfaceBelow the surface:
Deterrent affect keeps tens of thousands from stealing basic service.
InvestigationsSecurity Role: Policy or Penal Code?Victim or …Law enforcement liaisonChain of custody, etc.
Threat MitigationTheir problems become
our riskEmployees personal
issues Trespass Vandalism Hacking attempts Active Shooters Weapons on Site
(pepper spray) Business disruptions Performance issues
MitigationRelationships
Employees Leadership HR
Awareness Reporting process
Social Engineering
Social EngineeringSnead Ring
Victimized 50 + individualsUsed call forwarding scam to confirm bank
transfers and new credit cardsServing 11 years… Plea agreement 32 counts
of identity theft, credit card fraud, and access device fraud “if imposed consecutively, the maximum penalties for all offenses to which Defendant is pleading guilty are 298 years imprisonment; a fine of $ 8,000,000; and a term of supervised release of 88 years.”