Objective - APHRDI · Objective Mee Seva is a easier, Faster, ... REQUEST FOR PROPOSAL (RFP) Standardized Kiosks CSC’s SCA’s ... 11 FIRM NAME CHANGE 334 0 334 253 64 2 15

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Objective

Mee Seva is a easier, Faster, online, web based, transparent and secured citizen-centric service facility to provide convenient access to the citizens without any need for them to go to multiple Government offices for getting their work done.

Website Address: www.ap.meeseva.gov.in

Contd…

eSeva, CSCs and APOnline centers are commonly called as Mee Seva Centers

These centers are have common look and feel with certain specifications

Certificates issued are digitally signed Certificates issued through “Mee Seva” can be verified

electronically at any point of time by anybody All the Departments pertaining to these services is stored

at the State Electronic Certificate Repository located in State Data Center

Optimum Utilization of NeGP infrastructure of SDC, SWAN and CSCs

SMS alerts to citizens

Overview

Sample of Digitally Signed Certificate

Certificates issued through “Mee Seva” can be verified electronically at any point of time by anybody

Benefits from the project

• Citizens can access services at doorsteps (CSCs) in an integrated manner

• Responsive, Transparent and Accountable Service Delivery

• Cost savings for citizens on account of

– Less number of Trips

– Less Waiting Time

– Can track status of applications

– Savings of upto Rs 100 per txn

• Modernization and Automation of District Administration

• Empowerment of Citizens

Envisioning an Integrated Service Delivery

– A single-entry portal for the entire range of services.

– Seamless & Paperless to the extent possible.

– Privacy and security of the system.

– Multiple delivery channels.

– Creating a ‘wave’……….

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Electronic Service Delivery Rules, 2011 • IT & C dept vide G.O. Ms. No. 10, IT&C dept, dt: 18-10-

2011 approved ESD Rules, 2011

• Contains framework, guidelines and legal status for electronic delivery of Govt. services.

• Revenue department vide FAX memo. No. 42578/Rev(SS.1)/2011-3, dt:03 -11-2011 approved the electronic delivery of services of Revenue department.

Mee Seva – Launched Districts SI. No. MONTH AND YEAR DISTRICT NAME

1 NOVEMBER, 2011 Chittoor

2 APRIL, 2012 Ranga Reddy

Nellore

3 MAY, 2012

Krishna

Medak

Nalgonda

Mahbubnagar

Khammam

4 JUNE, 2012

Karimnagar Srikakulam

Guntur Warangal

Nizamabad West Godavari

5 JULY, 2012

Kadapa

Prakasam

Anantapur

Kurnool

6 AUGUST, 2012

Vizianagaram

Hyderabad

East Godavari

Visakhapatnam

Front end application for Mee Seva operators to input the citizen requests will be developed.

The application will interact with the departmental data base using the web services. One of the following three scenarios will occur;

Digitally signed data is available: The digitally signed certificate will be printed on the secured stationary and delivered across the counter.

Data is available but not digitally signed: Such requests will be approved / rejected and digitally signed (if approved) using the work flow application developed by department.

Non-availability of digitized data: In case the online digitized data is not available, requests are not being accepted at Mee Seva Centers. So departments are requested to ensure that all the possible data be made digitally available.

Mee Seva portal

Classes in Digital Signature Certificate

There are 4 general classes of Digital Signature. Class 0: Issue for demonstration/test purpose. Class 1: Issued to individuals / private subscribers. This class of certificate

will authenticate only the User name and e-mail address. Class 2: Issued to both business personal and private individuals. This

class of certificates confirms the information provided by the subscriber.

Class 3: Issued to individuals as well as Organizations. This class of

certificate is used in the e-commerce application wherein high assurance of the certificates are required. This certificate is issued to an individual only on their personal appearance.

Class 3 certifictes are being issued to Competent Authorities in AP

Categorization of Services

Category A

These are the services that can be given across the counter from the Mee Seva operator.

Essential prerequisites Availability of Digital Database

Cleanliness of the Database

Dynamism of the Database

No Supporting Documents required to be given at the Kiosk.

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Category B

No electronic database available. Paper records may be available Need to scan, archive and digitally sign and

place in the SECR to move to the Category A. Many cases require a field inspection/

discreet or detailed enquiry to confirm and corroborate the available information.

Applicant to submit supporting documents as per predefined checklist.

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Categorization of Services

Mee Seva

Delivery Channels

Infrastructure(Hardware/Network)

Software Systems

Data Digitization & Migration

Man power Technical / Helpdesk

Training & Change

Management

Mee Seva Ecosystem

REQUEST FOR PROPOSAL (RFP)

Standardized Kiosks CSC’s SCA’s APONLINE eSeva

APSWAN Connectivity to all mandal level offices through Vertical and Horizontal with 2MBPs CSC’s are connected to internet State Data Centre State Electronic certificate Repository Usage of AP-SWAN as Primary connectivity

Design & Development of SOA based webservice • MeeSeva portal(APONLINE) • Departmental Application s

for Data porting

• Data digitization of manual records • Data Migration from application in use

Provide Manpower for: • Centralized Helpdesk • PMU Team • Technical support Staff for

field offices(APSWAN) • Hand Holding Persons for

each District

• Sensitization Training • Basic Computer

Awareness • On Job training

(functional user training) • Application

administration training

Solution Architecture

SCA SERVER

eSeva Service

Provider

INTERNET

State Data Centre (SDC)

APSWAN CLOUD

APONLINE SERVER

APONLINE KIOSK

APONLINE KIOSK

ONLINE USER

SCA SERVER

CSC CSC

eSeva Service

Provider

eSeva Centre

eSeva Centre

APSWAN CLOUD

Block Level Office

Block Level Office

Collectorate

SW Maintenance Team SECR

To citizen through Courier

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http://www.gttkc.com/shop/images/categories/omniture-servers.jpg

Internet

Citizen

CSCs /eSeva/APOnline Centre

3. CSC Operator Logs in to Service Portal and enters the app details


DGP office/ Commissionerate

can monitor the requests & status of all Applications through the Portal

APSWAN

Category A Services – Process Flow

Block Level Officer

1. Block level officer gets all the available data digitized, purified and digitally signs and host at SECR for all the Category A services Identified.

2. Citizen walks into CSC and submits app form for availing certificate and pays the Charges

4.Payment Receipt given as an ack.

5. Verify, If the certificate is available Issue the certificate digitally signed across the counter

SECR

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Block Level Officer Block Level Officer

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Internet

Citizen CSCs /eSeva/APOnline Centre

2. CSC Operator Logs in to Service Portal and enters the app details


DGP office/Commissionarate can monitor the requests & status of all Applications through the Portal

APSWAN

5. Central Server generates the certificate which is digitally signed by the concerned SHO

Category B Services – Process Flow

4. Block level officer logs in to Online interface with user id/password and digital certificate; Approves/ rejects the application and uploads.

1. Citizen walks into CSC and submits app form for availing certificate and pays the Charges

3.Payment Receipt given as an ack.

7.SMS sent after the dispatch of the certificate to the Applicant

6.Certificate printed and dispatched to the Applicants Address from SECR or through Kiosks & update the dispatch details in the online System.

SECR

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Block Level Officer Block Level Officer Block Level Officer




Reached to 6 Crore transactions

Total Transactions 6,27,32,209 (as on 7th December 2015)

Category A - 2,65,81,090 (42.37%)

Category – B – 3,61,51,119 (57.62%)

• Approved Transactions – 3,24,62,398 (89.79%)

• Pending within SLA – 6,13,788 (1.69%)

• Pending beyond SLA – 6,48,629 (1.79%)

• Rejected – 24,20,379 (6.69%)

Progress of Mee Seva in State

Continuation on progress of Mee Seva

Presently No. of services – 270 +

Present Transactions per day – 1,00,000

Projected no. of Services – 344

The Departments & Services at the time of Meeseva Launched

Revenue

Registration

SSLR

Police

Civil Supplies

CDMA

37

2

4

4

4

3

12

4

4

15

17

71

Initially At Present

Service wise Registration Department Transactions in AP

S.No

Service Name

Grand Category

A Category B

Total Total Total Approved Rejected Pending with in

SLA

Pending Beyond SLA

1 ENCUMBRANCE CERTIFICATE 2392474 0 2392474 2252832 138439 434 769

2 CERTIFIED COPY OF REGISTRATION DOCUMENT

470127 466379 3748 2291 1457 0 0

3 REGISTRATION OF SOCIETY 23693 0 23693 19733 3807 87 66

4 REGISTRATION OF FIRMS 20904 0 20904 17065 3668 75 96

5 AMENDMENT OF SOCIETY 15730 0 15730 13562 1991 53 124

6 CERTIFIED COPY OF BYE LAW OF SOCIETIES

2199 2199 0 0 0 0 0

7 CHANGE IN CONSTITUTION FIRM

1862 0 1862 1250 521 19 72

8 CERTIFIED COPY OF SOCIETY REGISTRATION

1475 1475 0 0 0 0 0

9 CERTIFIED COPY OF FIRM REGISTRATION

1361 1361 0 0 0 0 0

10 HINDU MARRIAGE CERTIFICATE

832 0 832 100 360 16 356

11 FIRM NAME CHANGE 334 0 334 253 64 2 15

12 SUBMISSION OF APPEAL 5 0 5 0 0 0 5

Total 29,30,997 4,71,414 24,59,583 2307086 150307 686 1504

Registration Department Transactions Guntur District

S.No

Service Name

Grand Category

A Category B

Total Total Total Approved Rejected Pending

with in SLA

Pending Beyond

SLA

1 ENCUMBRANCE CERTIFICATE 423733 0 423733 396395 27010 191 137


82127 82051 76 75 1 0 0

3 AMENDMENT OF SOCIETY 3023 0 3023 2649 347 4 23

4 REGISTRATION OF SOCIETY 2235 0 2235 1786 442 3 4

5 REGISTRATION OF FIRMS 1645 0 1645 1275 358 7 5


642 642 0 0 0 0 0

7 CHANGE IN CONSTITUTION FIRM 228 0 228 169 52 0 7


212 212 0 0 0 0 0


185 185 0 0 0 0 0

10 HINDU MARRIAGE CERTIFICATE 59 0 59 1 16 1 41

11 FIRM NAME CHANGE 30 0 30 28 2 0 0

12 SLOT BOOKING FOR REGISTRATION

1 0 1 0 0 0 1

Total 514120 83090 431030 402378 28228 206 218

AP State Data Centre

• A communication network based initiative useful for all Government departments to have secure data storage through a state-of-the-art Data centre.

• 50 TB storage space expandable to 500 TB

• All Govt. departments’ data, application servers, web servers, and mail servers reside.

• SDC acts as a mediator & convergence point between open unsecured public domain and sensitive government environment.

• It enables various state departments to host their services/applications on a common infrastructure leading to ease of integration and efficient management.

Registration Department Services in Meeseva

Services List

S.No Service Name

1 AMENDMENT OF SOCIETY





6 CHANGE IN CONSTITUTION FIRM 7 ENCUMBRANCE CERTIFICATE 8 FIRM NAME CHANGE 9 HINDU MARRIAGE CERTIFICATE

10 REGISTRATION OF FIRMS 11 REGISTRATION OF SOCIETY 12 SLOT BOOKING FOR REGISTRATION

Meeseva Portal – www.ap.meeseva.gov.in

http://www.ap.meeseva.gov.in/

After entering the Valid User Name and Password

Dash Board details of the Sub-Registrar

Procedure for Processing the EC Request: Select “Encumbrance Certificate”

from Application Processing, like shown in the below screen. Note: - Here we can also Process the request through Dash Board by clocking on Service Count Link

From above screen select from date & to date by using calendar controls. Like shown in the below screen

Select “Request Status (either All/Not Viewed/Open etc...)” from request status drop down list Like shown in the below screen.

After selecting “Request Status” from request status dropdown list, click on “Get Details” button like shown in the below screen.

After clicking on “Get Details” button, all Not Viewed Requests are displayed. Like shown in the below screen

After getting requests, select the Request which has to be processed. Like shown in the below screen

After selecting the request, the below screen will be displayed. (Part1)

After selecting the request, the below screen will be displayed. (Part2)

Note: - Now the request is in Open status.

Now, Sub Registrar Clicking on search doc button. Like shown in the below screen

Now, SRO can search the relevant document in Search Document Page. Like Shown in the below screen

Now Sub-Registrar can take action (either Accept/Reject) based verification. Like shown in the below screen. Note: - Based on Sub-Registrar action (either Accept/Reject), status (either Approved / Rejected) is generated.

If Sub-Registrar wants to accept the request by checking the “Accept” Radio button. After selecting the Radio button (“Accept”), Sub-Registrar enters “Remarks” and click on “Submit” button. Note: - If the Relevant Documents are not available, then it will display one popup window with message at the time of submission. Like, “Do you want to generate Nil EC” with “YES / NO” options.

Note: - If Sub-Registrar wants to accept the request but the Relevant Documents are not available, then it will display one popup window with message at the time of submission. Like, “Do you want to generate Nil EC” with “YES / NO” options.

After clicking on “Submit” button, digital certificate pop is generated. After select the digital certificate and click on “OK” Button

After clicking on “Submit” button, It asks the user PIN Number. Enter the Valid PIN number and click on login button. If pin number is Correct it generate the EC

Note: - Now the Request is in Approved status.

Note: - After Sub-Registrar Approved/Rejected, Customer Received Message. Like your Request is Approved/Rejected.

Once the request is approved by Sub-Registrar, then Encumbrance Certificate will be dispatched through courier from franchisee to the citizen’s address if Delivery Type is Speed Post Local/Non Local.

If Delivery Type Is Manual, then citizen collect the Encumbrance Certificate from franchisee where he/she applied for the Certificate.

Hindu Marriage Certificate

Hindu Marriage Certificate

Hindu Marriage Certificate: This Hindu Marriage certificate is used for evidence of Marriage under Hindu Marriage Act

Click on Hindu Marriage Certificate Link

Application for Hindu Marriage Certificate

Choose Office

Document and Payment Details

Receipt

Hindu Marriage Certificate Process Part

SRO Login

SRO Processing

Applicant Details

Intimate time

Time intimated Requests

Update details

Print document

document

Appendix

Certified Copies of Registration Documents

View certificate

CERTIFICATE

Thank You