OB (2)

ORGANIZATIONAL STRUCTUREOF

MUSLIM COMMERCIAL BANK(MCB BANL LTD.)

INTRODUCTION OF THE ORGANIZATION

• Establishment of Muslim Commercial Bank

• Profound intentions for the formation

• Takeover of MCB by the Govt. of Pakistan

• Achievement of outstanding status by MCB

• Declaration of being the best domestic bank

Business Vision• Leading financial services provider• Partnering with customers

Mission Statement

• Team of committed professional• Providing innovative and efficient

financial solutions• Surety of stakeholders

GOALS & OBJECTIVES• Sustained growth and

profitability

• Continuous improvement

focus

• Customer service oriented

culture

• Maximize use of technology

• Manage the bank portfolio

• Strategic initiatives

• Strategic solutions

• Identifying opportunities for

profits

PRODUCT & SERVICES• Internet banking

• Call centers

• ATMs

• SMS alerts

• E- statements

• Utility bills payment

• Merchant acquiring

• MCB Discounts and Loyalty

• AGRI products

• Privilege banking

• MCB Ladies branch

• Islamic banking products

STRATEGIC ANALYSISSTRATEGIC MAP

Long-term value

Productivity Growth

(4)

Revenue Growth

(1), (6), (13)

Operational Excellence

(2), (10)

Customer Intimacy

Product Leadership

Innovation

(11), (14)

Increased Customer Value

(3), (6)

Operational Improvements

(5), (8), (12)

Good Corporate Citizenship

(8)

Improved Competence / Skills of Workforce

(7), (9)

Effective Information / Technology Systems

(5)

Supportive Values and Practices

(15)

Financial Goals

Customer Goals

Internal Goals

Learning and Growth Goals

StrengthsInternal Analysis Weaknesses

Bargaining power of suppliers

Buying Power

Threat of new entrants

CompetitionSubstitutes

Porter Five Forces

• Awarded for providing good return• Earned a repute in the market• Strong brand name• Operates through a strong network• Working hours and wide range of products &

services• Internationally proven and specialized

packaged system• Strong management team

• Negligence of losing good clients• Online banking• Hesitates in providing loans• Leading to corrosion of the standard of

customer service

STRENGTHS

WEAKNESSES

PORTER FIVE FORCESSubstitutes: • No exact substitutes

• Alternate ways of saving & investing

Competition: • Existence of private & public banks• Competition between multinational banks

Threat of new entrants:

• Expansion of foreign banks• Merger & acquisition

Power of buyer:

• Banking industry is saturated• Reputation of the bank should be taken great care of• Goodwill

Bargaining power of

suppliers:• Depositors & their augmentation• High bargaining of suppliers

External Analysis

OpportunitiesThreats

PEST Analysis

Social

Technological

Economical

Political Factors

• Improvement in insurance services• Outside insurance services aren’t

adequate• Indulgent in various social causes• Innovative techniques and policies

• Tough competition in market• Facing trouble in providing some of

their services

OPPORTUNITIES

THREATS

PEST AnalysisPolitical Factors:• Current

situation of govt.

• No domination of accounts

• Effects of dual sanctions

Economical:• Influences

from the economy

• Deplorable economic conditions

• Increase in foreign debts

Social:• Socio-

cultural factors

• No foreign investments

• Modern banking system

Technological:• Modern

ways of task performance

• Up-to-date in the market

• Intranet facility

DECISION MAKING• Well defined structure

• Adopted hybrid structure

• An environment of vertical co-ordination

• Greater confidence by sharing

• Flat structure organization

• Mixture of bureaucratic and in-group

ORGANIZATIONAL CHART

PERFORMANCE AND APPRAISAL

• Preparation of

ACR

• Audit Report

• Inspection

COMPENSATION• Allowances

• Non-Interest

loan

• Cash Prizes

CONCLUSION• Employees Behind Success• Role of higher management• Role of HRMG

RECOMMENDATIONS• Training

• Increases salaries• Promotion and advertising• Incentive

Thank You!