oa.upm.esoa.upm.es/38742/1/INVE_MEM_2015_212455.pdf · was the basis for the European Standard EN 13816:2002 (CEN, 2002) 'Quality of service in passenger transport services'. In parallel,

Page 1 <img data-url='document/oaupmesoaupmes387421invemem2015-was-the-basis-for-the-european-standard.html?page=1' data-page='1' class='cut-thumb lazyload' alt='Page 1: oa.upm.esoa.upm.es/38742/1/INVE_MEM_2015_212455.pdf · was the basis for the European Standard EN 13816:2002 (CEN, 2002) 'Quality of service in passenger transport services'. In parallel,' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader042.cupdf.com/reader042/viewer/2022041302/5e127d0cbbeac2295c6eb994/html5/thumbnails/1.jpg' width='140' height='200' /> Page 2 <img data-url='document/oaupmesoaupmes387421invemem2015-was-the-basis-for-the-european-standard.html?page=2' data-page='2' class='cut-thumb lazyload' alt='Page 2: oa.upm.esoa.upm.es/38742/1/INVE_MEM_2015_212455.pdf · was the basis for the European Standard EN 13816:2002 (CEN, 2002) 'Quality of service in passenger transport services'. 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In parallel,' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader042.cupdf.com/reader042/viewer/2022041302/5e127d0cbbeac2295c6eb994/html5/thumbnails/9.jpg' width='140' height='200' /> Page 10 <img data-url='document/oaupmesoaupmes387421invemem2015-was-the-basis-for-the-european-standard.html?page=10' data-page='10' class='cut-thumb lazyload' alt='Page 10: oa.upm.esoa.upm.es/38742/1/INVE_MEM_2015_212455.pdf · was the basis for the European Standard EN 13816:2002 (CEN, 2002) 'Quality of service in passenger transport services'. In parallel,' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader042.cupdf.com/reader042/viewer/2022041302/5e127d0cbbeac2295c6eb994/html5/thumbnails/10.jpg' width='140' height='200' /> Page 11 <img data-url='document/oaupmesoaupmes387421invemem2015-was-the-basis-for-the-european-standard.html?page=11' data-page='11' class='cut-thumb lazyload' alt='Page 11: oa.upm.esoa.upm.es/38742/1/INVE_MEM_2015_212455.pdf · was the basis for the European Standard EN 13816:2002 (CEN, 2002) 'Quality of service in passenger transport services'. In parallel,' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader042.cupdf.com/reader042/viewer/2022041302/5e127d0cbbeac2295c6eb994/html5/thumbnails/11.jpg' width='140' height='200' />

oa.upm.esoa.upm.es/38742/1/INVE_MEM_2015_212455.pdf · was the basis for the European Standard EN 13816:2002 (CEN, 2002) 'Quality of service in passenger transport services'. In parallel,

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