Session NZS-1543: How IBM Service Management Unite (SMU) Helps Mainframe Operators work on problems Lorin Ullmann, IBM Lead Architect, Integrated Service Management for System z Paul Vincent, State of California Uwe Graham, IBM Product Management, SMU and Service Management Suite for z/OS
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NZS-1543 - How IBM Service Management Unite Helps Mainframe O
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Session NZS-1543:
How IBM Service Management Unite (SMU) Helps Mainframe Operators work on problems Lorin Ullmann, IBM Lead Architect, Integrated Service Management for System z
Paul Vincent, State of California
Uwe Graham, IBM Product Management, SMU and Service Management Suite for z/OS
Abstract
• Come and hear about State of California experiences with IBM Service
Management Unite (SMU), a new, customizable dashboard user
interface that is exclusively available with the IBM Service Management
Suite for z/OS. SMU gives operators and administrators a transparent
view of system health status and allows for easy problem identification,
isolation and recovery. Predefined and customizable web dashboards
allow users to monitor, automate and issue commands. Users can see
at a glance the health state of the environment and drill down with only
a few clicks from an alert to the underlying problem and determine the
impact of failures. Join us to find out how to leverage your
OMEGAMON, SA for z/OS, and NetView for z/OS environment!
1
Introductions and Overview of IBM Service Management Unite (SMU) Web UI Lorin Ullmann, IBM Lead Architect, Integrated Service Management for System z
Uwe Graham, IBM Product Management, SMU and Service Management Suite for z/OS
Service Management Unite - What is it?
Monitor System Health
Domain and Automation Health
Explore Automation
Domains
IBM Electronic Support
Simple Problem
Identification with
events; performance
thresholds and
automation status
Work with automated
resources, fast viewing
of environment and
state, and actions
3
Advanced monitoring problem
isolation with cognitive suggestive
actions, log analysis and easy
smartlaunch
Advanced problem resolution with
pre-built commands in context
commands and single-step task
execution
Who is the SMU Web UI user in your organization?
Primarily aimed at operators
Soft real time alerting
Assisted problem isolation, or triage
Able to fix simple issues
Streamline their workflows
• Secondary users:
Problem determination using performance metrics
Issue commands
Administer using automation tasks
Keep the systems running with the desired set of
applications and features
Increase the degree of automation and avoid
manual and time intensive tasks JimSubject Matter Expert
AnnetteOperations Analyst
ZachSenior SysProg Doug
IT Operations Manager
Josh JuniorOperations Analyst
MichaelSystem Automation
Administrator4IBM Internal
SMU Architecture extends and complements existing
management environment
TOM
TEPS
SA E2EAdapter
Hub TEMS
Enhanced 3270ui
Tivoli Enterprise Portal (TEP)
Service Mgmt Unite (SMU)
SA
NetView
IOA-LAFwd’r
Service Management Suite for z/OS native agents
NetView for z/OS SA for z/OS IOA-LA
DASH/JazzSM
WAS
SA W
ebU
I
OM
Web
UI
TDI S
erve
r
SMUnite Server
Automation
Network
Logs*
z/OS
Network(MfN)
Storage
MQ
WAS
CICS
DB2
IMS
ITM CURIData Provider
SA D
ata
Pro
vid
er
How do you get SMU?
zOS DB2 CICS IMS MQ NetworksStorage WAS
System Automation for z/OS NetView for z/OS Tivoli Asset Discovery for z/OS
Comprehensive service management capabilities for IBM z Systems.
ONE Solution: Single PID offering that contains the System and Resource level automation, network, monitoring, and asset
discovery capabilities needed to manage z/OS and all key subsystems
One stop shop for all your mainframe management needs
Opportunity for customers to reduce their overall bill for monitoring & automation software
Service Management Unite: Offers a single point of control using modern dashboards to monitor and operate your applications
Modern Web UI for automated operations of z and non-z Systems environments
Isolate, analyze and diagnose problems twice as fast
Runs on mobile
High Availability & Automated Operations to improve Service Levels and reduce system downtime and outages.
Network & Performance Management to increase efficiency of resources and personnel while lowering overall costs.
Service Management Unite (SMU)
OMEGAMON Performance Management Suite for z/OS
Operations Analytics
Service Management Suite for z/OS
SMU Client Experiences:State of CaliforniaOffice of Technology ServicesPaul Vincent, State of California
Agenda….
• About OTech
• Mainframe and service management
environment
• SMU Project motivation – history
• Deployment activities
• Experiences and results!
• Favorite features
8
Who we are…
9
State of California
Department of Technology – Office of Technology Services (OTECH)
The recognized central IT organization for the State of
California, the Department of Technology is responsible for
the approval and oversight of all state information
technology projects.
We deliver the technology services California government
depends on.
Who we are…
10
State of California
Department of Technology – Office of Technology Services (OTECH)
• 99.982% uptime
• Annual downtime 1.6 hours
• Concurrently maintainable site infrastructure
Two (2) Tier-3 designed Data Centers
• Over 300 statewide agencies and departments
Supports State, County, City and Federal government
• Approximately 22K sites statewide in all 58 counties
One of the largest public networks west of the Mississippi
Mainframe Branch
11
8 Mainframes
Operating Systems
Geographically Dispersed Parallel
Sysplex
• 48K MIPS
• 34 LPARS
• 18 Sysplexes
• 3 z/VM SSI Clusters
• 13 Coupling Facilities
• z/OS
• z/VM
• Linux for System z (RHEL)
• RPO 3-5 seconds
• Scheduled Region Switch events (move workload to partner data center)
Motivation for using SMU Web UI
• Make Mainframe platform more approachable, a key goal of OTECH mission
• Provide management tools to more personnel
• Decrease training and experience required to learn management tools
• 3270 screens can be overwhelming to new users: PF keys, navigation thru
panels and memorization required
• Save training time with intuitive SMU interface
• Save time with fewer key strokes, fewer panels in SMU
• Lower risk with SMU commands that are in context
• SMU modern graphics has advantages over 3270 ( e.g. topology)
• Leverage and extend existing z/OS back-end and management tooling
12
Mainframe Branch
13
So how do we monitor, manage and automate the Mainframe environment?
NetView
SA
Performance Management
Suite
SMU
Tivoli NetView for z/OS
Service Management Unite
System Automation for z/OS
Performance Management Suite for z/OS
Monitoring the Enterprise
14
We leverage Tivoli Enterprise Portal Server (TEPS) as our conduit to
hundreds of Tivoli monitoring agents across heterogeneous platforms,
subsystems, and software
x86 Linux
Solaris
AIX
Linux on z
UNIX
z/OS
z/VM
TEPS
user
Linux on z
Hub TEMS
& TEPS
CICS
DB2
MQ
WASNetView
SA
Storage
Performance Management
Suite
Monitoring the Enterprise
15
Customized Navigator Views Customers
Application owners
Service desk
Management
Platform owners / Operating Systems
z/OS
AIX
Solaris
Linux
z/VM
Unix
Technical teams
Operations
Network Management
CICS
DB2
Middleware
Storage / Virtual Tape
Show me
all Linux
servers
disk usage
My
application
health status
looks good
Show me
Bottleneck
summary
across all
z/OS LPARs
Show me
Heap usage
for all my
Portal
servers
What’s my
customers
average
transaction
response
time?Our DB2
Buffer
pool s
look okayShow me z/VM
SSI Members
Main storage
paging
utilization
Tape drives
across the
VTS grid
look good
Show me
the health
status for all
platforms
TEPS
Performance Management
Suite
Situation Management
16
Situations notify us when an event or threshold violations occur on a managed system Send email and/or text notification
Issue commands against the managed system (Take Action)
U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM.
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