How Business Psychology will benefit your Clients Presentation to New Zealand Institute of Chartered Accountants, Public Practice SIG by Richard Motet 29 th April 2013
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How Business Psychology will benefit your Clients
Presentation to New Zealand Institute of Chartered Accountants,
Public Practice SIG by Richard Motet
29th April 2013
29th April 2013
We live in the age of Low Productivity and Employee Disengagement
April 2013
NZ’s productivity ranking
April 2013
2012 Employee Engagement ranking Source: BlessingWhite 2013
April 2013
Workplace deviance is increasing
•absenteeism•high turnover•theft & fraud•bullying & abuse•personal grievances•stress•drugs and alcohol•excess overtime & tardiness•misuse of owners’ infrastructure & time•HSE incidents•malicious compliance & leaks
AUGUST 2012
Be careful out there!
April 2013
Breaking-out of negative spiral
Commitment to mission
Economy of effort
Solution – Back to Basics with low cost interventions
Ongoing Due Diligence (economy of effort)
&Employee Engagement
(commitment to mission)
April 2013
April 2013
Due diligence is not a once-off event
April 2013
Develop productivity dashboards
You can’t manage what you can’t measure
• Customer loyalty – increases by 56% (Gallup)
• Productivity – engaged employees generate 43% more revenue than disengaged ones (Hay Group)
• Return to Shareholders – companies with strong engagement +64% (Watson Wyatt)
• Safety – improves by 50% (Gallup)
• Operating income – 52% gap between highly engaged and low engaged employees (ISR)
April 2013
So what’s Employee Engagement got to offer?
• Are your employees committed to their role?• Are they proud to work for the organization?• Do they advocate the organization to others?• Do they invest discretionary effort to help the
organization be successful?• Are they resilient and tenacious?• Do they take personal accountability for their
decisions?
April 2013
Are your employees engaged?
• Build your team around your “A” players• Treat each customer if they were your only customer• Treat each employee if they were your only employee• Everyone, leader, manager and reports are all
employees, each fully accountable for their behavior• Everyone knows precisely what is expected of them• Protect and defend the business’s Brand and Values• A no excuse, no blame culture.
April 2013
Building Employer Engagement
April 2013
You cannot afford disengagement
• Behavioral profiling
• Organisational diagnostics
• Defined effective people behaviours and values
• Performance management
• Due diligence
• Employment relations
• Leadership master-class
April 2013
Recommended investments in Employment Engagement
Thank You
www.businesspsychology.co.nz
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