NPNH TIS Scenario Presentation

NPNH TIS User Scenario Walkthrough

Illustration of Conceptual System Capability & Functionality

Jeff GrangerChris Cicchitelli

Gerry FloodJune 19, 2009

Agenda

• Purpose Of This Meeting (Why Are We Here?)• Role Of Stakeholders• NPNH TIS Project Background• Describe The Concept Of The “Trip Lifecycle” To

– Discuss why it’s useful and important – Identify the discrete trip phases and the transitional boundaries between phases– Discuss the general activities performed in each phase

• Walk Through A User-experience Scenario (Jill Fulluse)– Assume the persona and perspective of a visitor in a defined situation – Provide a view through the user’s eyes– Defined and bounded by a predefined scenario/example– Examine a “Scorecard” measuring various trip characteristics

• Review Additional Considerations Not Illustrated In Scenario– potential capabilities– Underlying system elements– Potential obstacles, constraints, design considerations

• Questions and Discussion

Agenda Purpose Of This Meeting• Role Of Stakeholders• NPNH TIS Project Background• Describe The Concept Of The “Trip Lifecycle” • Walk Through A User-experience Scenario• Review Additional Considerations• Questions And Discussion

Purpose of this Meeting (Why are we Here?)

• Describe The Preliminary NPNH TIS System Concept• Gather Feedback, Inputs, And Ideas• Participation Suggestions

– Participate actively - Presentation intended to promote discussion

– Challenge concepts and design ideas– Offer observations and insights based on your unique perspective

Agenda• Purpose Of This Meeting Role Of Stakeholders• NPNH TIS Project Background• Describe The Concept Of The “Trip Lifecycle” • Walk Through A User-experience Scenario• Review Additional Considerations• Questions And Discussion

NPNH TIS ConOps ProjectStakeholder Groups

PrimaryStakeholder

Individuals accountable & empowered to make decisions and resolve conflicts

KeyStakeholders

Participants with vested interest, actively engaged in decision making

SecondaryStakeholders

Provide supplemental input at a more specific level of detail; Have

little influence in decisions

TIS Design Project

Discovery &Elicitation

Concept Exploration

UnboundedScenarios

DistillReqs

RefineDesign

DeliverConOps &

Reqs

NPNH TIS ConOps ProjectStakeholder Groups

PrimaryStakeholder Key

Stakeholders SecondaryStakeholders

ConOps& Reqs

231Initial

RequirementsDefinition

Validation,Refinement

& Augmentation

Lower levelRefinement &Augmentation

TodayNov-08

Agenda• Purpose Of This Meeting• Role Of Stakeholders NPNH TIS Project Background• Describe The Concept Of The “Trip Lifecycle” • Walk Through A User-experience Scenario• Review Additional Considerations• Questions And Discussion

NPNH TIS Project Background• What is a Traveler Information System

• A system that collects, manages, and distributes fixed and real-time information to travelers. • Information can range from strictly “how do I get from point A to point B” to more

robust “when I’m at point B, what events, services, sightseeing opportunities, social interactions, etc. can I take advantage of.”

• Distribution can range from manual systems to system that encompass web, cellular, and wireless technologies

• A successful TIS will • Emphasize

• Pre-trip planning and enhanced real time assistance while in the area

• Result in • Increased use of alternative transportation• Increased visitation to NY harbor attractions• Substantially improved visitor experience

• Volpe Engaged to• Develop TIS Concept of Operations and Requirements documents

NPNH TIS Project Background

• Concept Has Focused on• Satisfy the NPNH goals

• Drive up Visitation• Promote public transit alternatives• Substantially enhance visitor experience

• Leverage Existing And Evolving Content• Tap into existing content and partner relationships to tap into a vast collection of

information• Identify new content services to leverage content not currently in the partner pool

• Leverage Emerging Technologies And Services• Incorporate new emerging, converging, enabling technologies• Target user needs with new capabilities throughout the trip lifecycle

Volpe’s focus and Approach

Agenda• Purpose Of This Meeting• Role Of Stakeholders• NPNH TIS Project Background Describe The Concept Of The “Trip Lifecycle” • Walk Through A User-experience Scenario• Review Additional Considerations• Questions And Discussion

04/10/2023 NPNH TIS Scenario Walkthrough

The Lifecycle of a Trip

12

• A Lifecycle is• “A series of stage through which something passes during its lifespan”

• Our Trip Lifecycle • Lifecycle of a discreet trip for a user (or user group) (pre-plan through

post-trip)• Delineates the phases navigated as a user contemplates, plans, travels,

visits, and concludes a trip• Value of the Trip Lifecycle

• Provide a common understanding of the standard phases• Clarifies opportunities and constraints for user interaction• Allows us to illustrate (at each step of the way)

• What the traveler is focused on• How we can interact with them• What the interaction yields for data and information

Pre-Trip Trip Planning Inbound Transit At Initial Site In Transit to

New SiteAt Additional

SitesOutbound

Transit Post-Trip

04/10/2023 NPNH TIS Scenario Walkthrough 13

Ideas about travel and points of interest

Contemplating a trip

Initial point of interest, starting point for building an itinerary



SitesOutbound

Transit Post-Trip

Hunting And Gathering

Pre-Trip Activity

– Surfing for information– Gathering from ad-hoc resources– Pick a preliminary point of interest– Find link to TIS (partnered sites)

Pre-Trip


Initial point of interest Trip Guide Itinerary Stored in db Printed Sent electronically

Building An Itinerary

Trip Planning Activity

– Build around initial POI– Choose from

– Predefine trip itineraries from Rangers or community members

– Augment with additional sites, events, activities

– Filter itinerary based on themes, categories, facilities, weather, etc

– Allow TIS optimize for time, distance, etc– Augment itinerary with value added

content (including rich media)– Save, store, share, email, print itinerary– Manage user profile, preferences, alerts– Engage in community with shared

content and user ratings and reviews

TripPlanning



SitesOutbound

Transit Post-Trip


Trip start alert Trip Guide Itinerary

Paper Electronic

Trip Guide Itinerary Interest in super rich

content on Kiosk & other rich media tools at the site

Embarking On A Trip

Inbound Transit Activity

– Transit guide for traveling to first spot– Trip Guide (all forms) offers

information for review to the spot– Interactive assistance pushes

supplemental audio/video media to mobile device to reinforce plans and introduce alternative events and activities

InboundTransit



SitesOutbound

Transit Post-Trip




SitesOutbound

Transit Post-Trip

Trip Guide Itinerary

Revisions to plan

Souvenirs Guide to next

transit provider

First Stop On Itinerary

At Initial Site Activity

– Experience park attractions leveraging rich media TIS adds (Kiosk, streaming, etc)

– Plan new, re-plan current, plan future trips at Kiosk

– Validate transit to next site at kiosk– Drop off departure/feedback ticket

based on incentive

At Initial Site




SitesOutbound

Transit Post-Trip

Traveling To Next Stop On Itinerary

Trip Guide Itinerary Paper Electronic

Trip Guide Itinerary Heightened interest

and awareness of events and activities

In Transit to New Site Activity

– Transit guide for traveling to next spot– Trip Guide (all forms) offers information for

review – Interactive TIS

– Pushes supplemental audio/video media to mobile device to reinforce plans and introduce alternative events and activities

– Tracks user through re-planning without losing track

In Transit to New Site




SitesOutbound

Transit Post-Trip


Revisions to plan

Souvenirs Guide to next

transit provider

At Additional Sites Activity

– Experience park attractions leveraging rich media TIS adds (Kiosk, streaming, etc)

– Plan new, re-plan current, plan future trips at Kiosk

– Validate transit to next site at kiosk or through Interactive TIS

– Drop off departure/feedback ticket based on incentive

At Additional

Sites

Next Stop On Itinerary




SitesOutbound

Transit Post-Trip

Concluding A Trip

Outbound Transit Activity

– 1– 2– 3– 4

OutboundTransit

Trip Guide Itinerary Paper Electronic

Trip Guide Itinerary Pictures Movies

Outbound Transit Activity

– Transit guide for concluding trip– Trip Guide (all forms) offers

information on providing overall feedback

– Interactive TIS– Pushes feedback requests– Instructs on contributing to

community

Outbound Transit




SitesOutbound

Transit Post-Trip


Pictures Movies

New trip planning considerations

Reflecting On A Trip

Post-Trip Activity

– Provide feedback– Upload content to TIS Website– Share/rate experience with community– Receive newsletter, consider additional

trip planning

Post-Trip

Agenda• Purpose Of This Meeting• Role Of Stakeholders• NPNH TIS Project Background• Describe The Concept Of The “Trip Lifecycle” Walk Through A User-experience Scenario• Review Additional Considerations• Questions And Discussion


User Experience-Scenario

Jill Fulluse

22

This scenario tells the story of a NPNH visitor. The purpose is to illustrate how a visitor might interact

with the TIS at each stage of the lifecycle.

While the intent is to show a robust use of the TIS features and functions, not all concepts are worked into the scenario to prevent overloading the illustration

Background for Scenario

Jill will be traveling to NYC for business

She always wanted to see the Statue of Liberty and decided to extend her trip by a few days to do some site-seeing

She doesn’t know the statue is surrounded by other National Monuments and Parks in Manhattan

She intends to surf the web to find out how to get to the Statue of Liberty because she isn’t sure where the statue is located in relation to her hotel in midtown Manhattan

She noticed a subway entrance near her hotel and is toying with the idea of taking the subway on her site-seeing

She doesn't have detailed knowledge of the NPS or the NPNH and doesn't know that there is a central service(the TIS) where she can build a robust trip around her initial point of interest (the Statue of Liberty)




SitesOutbound

Transit Post-Trip

Jill performs research • On the web before she travel

to New York on business• Using her computer

• She finds many sites with useful information

• Google, Wikipedia• Gathers information about the

Statue of Liberty• Through this initial surfing she

discovers additional New York Harbor attractions

• Jill travels for her business meeting, deciding she will research more from her hotel and then make a plan





SitesOutbound

Transit Post-Trip

Jill Continues to Forage• The night before her meeting• Jill surfs some more looking for

concrete planning aids• Jill finds the National Parks of

National Parks of New York Harbor site• Experiences the robust site narrative

and rich multi-media content• Jill gets valuable, targeted

information but is still seeking trip planning aids

• She finds and follows a l link to the National Parks of New York Harbor Conservancy site





SitesOutbound

Transit Post-Trip

Jill Finds the Key Sites• Jill explores the National Parks of

New York Harbor Conservancy site• Experiences the rich multi-media

content and becomes interested in expanding her sightseeing goals

• Finds additional information on not only the Statue of Liberty, but surrounding and related destinations

• Checks calendar of events

• Uses the interactive map to select and research additional destinations

• Signs up for Harbor Highlights newsletter





SitesOutbound

Transit Post-Trip

Jill Can’t Decide• Jill finds grouped destinations, but

can’t decide• She still doesn’t know how to choose

where she should go• She doesn’t know how to travel

between destinations• She finds the link to the TIS, offering

Trip planning services to help her make the most of her visit

• Her initial point of interest is sent to the TIS session as a starting point for building an itinerary


Statue of Liberty

Liberty State Park

Castle Clinton

Governors Island

Ellis Island

??

??

?

?

?

?Create a robust guide

for your trip

www.NPNH-TIS.gov

http://www.npnh-tis.gov/


Building An ItineraryPre-Trip Trip Planning Inbound

Transit At Initial Site In Transit to New Site

At Additional Sites

Outbound Transit Post-Trip

Jill Begins to Plan• Jill enters the TIS with Statue of Liberty as

initial point of interest• She is prompted to login or create an account• This is her first time to the site• The TIS lists the benefits associated with

joining the site and extended community




At Additional Sites


Jill Joins the TIS Community• She agrees and joins the site, configuring

personalized interests and profile settings• Records her base information• Enters personalization settings (categories,

themes, interests, etc)• Sign up for newsletter subscription based on

personalization settings




At Additional Sites


Jill Wants Access to all Available Content• Jill opts in to all available content sources• NPNH and other Federal sites

• Park content• Reviewed and approved by NPNH

• Trusted partners• Additional content (events, restaurants, tours) • Not affiliated with core NPNH content• Allows user to round out experience with other

interests (dinner and a show)

• TIS Community• Peer community of travelers• Rated destinations, trip plans, etc




At Additional Sites


Jill Wants Highly Interactive Support• Jill opts in to full extent of interaction with

the TIS• Active tracking of her progress through GPS• Push alerts , reminders, and suggested

supplemental content• Full extent of user aid available while on trip




At Additional Sites


Jill Starts Building her Trip• Jill enters the TIS with Statue of

Liberty as initial point of interest• She is presented with a 2 part screen

• On Left• Various methods to choose

destinations beyond the initial point of interest

• Transportation alternatives promoting public transit

• On Right• Integrated, Interactive map

• Interface is designed to• Easily choose destinations• Transportation alternatives




At Additional Sites


Starting point: click to enter1 x

Statue of Liberty 2 x

Click for transit options…




At Additional Sites








At Additional Sites








At Additional Sites








At Additional Sites







At Additional Sites





At Additional Sites


• TIS Leverages Content from Existing Sites

• Jill uses TIS to find additional information• Performs searchs and content filtering• Clicks through to NPS and partner reference

links




At Additional Sites


TIS Aggregates Supplemental Content

Jill finds and downloads supporting information and multi-media content Park content

Ranger tours Audio & video

Non-Park content Dining, arts & entertainment,

coupons & special offers




At Additional Sites


TIS Promotes Partners The TIS serves as a hub

Connecting and surfacing sites related through the themes and categories (taxonomy)

This model exposes web sites Jill wouldn’t have found on her own

Establishes a web of resources related to trip planning

Drives up web site traffic for all sites




At Additional Sites


Hotel xyz1 x

Ellis Island 2 xSubway to ferry

Ferry

Statue of Liberty 3 xFerry

Liberty State Park 4 xFerry to subway

Hotel xyz5 x




At Additional Sites


Jill now has her trip plan• This is what pulls the trip together

into a cohesive, robust blueprint• Core plan provides

• Details for the destinations, events, activities, and attractions

• Transit alternatives with emphasis on public transportation

• Enhances her experience by embedding additional reference content for context

This is key, the golden ticket that no other solution offers

CorePlan

Related /Suggested

Supplemental / Value Added




At Additional Sites


Jill’s Trip Plan Format 4 output choices

Simple print-out Bound and delivered trip notebook Static, electronic “hardcopy” (PDFs) Dynamic, highly interactive , real-

time mobile application Jill’s profile leads her to the highest

level of interaction Core trip content (sites and

transportation) Related and suggested sites, events,

activities , and attractions (based on interests and profile)

Supplemental, value added materials Rich narrative text Audio downloads Video downloads

Static

Dynamic


Embarking On A Trip



SitesOutbound

Transit Post-Trip

Jill Embarks on her Trip• Jill receives an alert from TIS reminding her

that her trip is starting• Jill travels to Ellis Island

• Jill uses trip guide transportation information to reach the first destination

• In-transit, Jill checks for new developments• Jill uses links in interactive trip guide to check for

updated site events and information• TIS make adjustments to the plan based on all

changes Jill decides to make• Jill’s mobile device is synced with an updated trip

plan

04/10/2023 NPNH TIS Scenario Walkthrough46

Embarking On A Trip



SitesOutbound

Transit Post-Trip

Jill Reviews Multi-Media Content the TIS Provided During Trip Planning

• The TIS allowed Jill to download rich media audio and video when she created her trip guide

• Provides supplemental content to the engage Jill even before she arrives

• Reinforces scheduled events and activities at Ellis Island

• Offers related and supplemental alternatives for events, activities, and attractions


Embarking On A Trip



SitesOutbound

Transit Post-Trip







Embarking On A Trip



SitesOutbound

Transit Post-Trip







Embarking On A Trip



SitesOutbound

Transit Post-Trip









SitesOutbound

Transit Post-Trip


Jill Arives at the Ellis Island• Since the TIS constantly tracks Jill

using GPS• It knows Jill has arrived as she crosses

into the park• It reminds Jill to visit the kiosk to

• Enrich her experience with rich multi-media content

• Learn about events, attractions, and activities beyond what is in her trip guide

Kiosk




SitesOutbound

Transit Post-Trip


Jill Explores the Kiosk• Jill interacts with the multi-user touch

interface to• Enrich her experience with rich multi-

media content• Learn about events, attractions, and

activities beyond what is in her trip guide• Subscribe to alerts for promotions for

upcoming events




SitesOutbound

Transit Post-Trip


Jill Uses Trip Plan Content(Downloaded During Planning)• Visit the Ellis Island Immigration

Center• Experience the family research

facility• Visit the wall of honor• Visits other areas of the island that

are of interest




SitesOutbound

Transit Post-Trip


As Jill leaves Ellis Island• Since the TIS constantly tracks Jill

using GPS• It knows Jill is departing as she

crosses out of the park• It sends a reminder her that she can

visit the kiosk to re-plan her itinerary on the big screen

• Asks for 1 – 5 star rating feedback• Experience on the island• Events and planned activities• Facilities and services

Kiosk




SitesOutbound

Transit Post-Trip


TIS Sends Transit Update Alert• Jill is alerted to weather related delay

traveling to the Statue of Liberty• TIS make adjustments to the plan

based on the delay• Jill’s mobile device is synced with an

updated trip plan




SitesOutbound

Transit Post-Trip


Jill Reviews More Supplemental Materials• She remembers that she the TIS provide a Harbor Parks Video• After visiting Ellis Island (and while she waits out the delay) she wants to

see how all the Parks fit together




SitesOutbound

Transit Post-Trip


Kiosk

Jill Arives at the Statue of Liberty• Since the TIS continues to track Jill

using GPS• It knows Jill has arrived as she crosses


• Improve her experience with content





SitesOutbound

Transit Post-Trip



interface to• Explore the multi-media content• Learn about events, attractions, and

activities beyond what is in her trip guide• Subscribe to alerts for promotions for

upcoming events• Learns about the reopening of the Statue

of Liberty’s crown on July 4th

• Sets a reminder through TIS to plan to return and climb the 354 steps to see the world from within the crown




SitesOutbound

Transit Post-Trip


Jill Uses Trip Plan Content• Tours the Statue of Liberty Museum • Using her cell phone camera and

photo tag “bar codes” to access real-time exhibit content for• Informational displays• Models, scale replicas of the statue• Other exhibits

• Visits other areas of interest related to the monument

Visitors to the museum have an opportunity to see and touch a full scale replica of the Statue of Liberty's face. This offers a great opportunity for young and old to get a feel for just how large the Statue of Liberty is.




SitesOutbound

Transit Post-Trip


Kiosk

As Jill leaves the Statue of Liberty• Since the TIS constantly tracks Jill

using GPS• It knows Jill is departing as she crosses

out of the park• It sends a reminder her that she can visit

the kiosk to re-plan her itinerary on the big screen

• Asks for 1 – 5 star rating feedback• Experience at the monument• Events and planned activities• Facilities and services• Usefulness of photo tags on exhibits




SitesOutbound

Transit Post-Trip


Jill Checks for New Developments at Liberty State Park

• Jill uses links in itinerary to check for updated site events and information

• TIS make adjustments to the plan based on all changes Jill decides to make

• Jill’s mobile device is synced with an updated trip plan




SitesOutbound

Transit Post-Trip


Jill Previews the Park• The TIS allowed Jill to download pictures

and video when she created her trip guide• Provides supplemental content to the

engage Jill even before she arrives• Offers snapshots from the park




SitesOutbound

Transit Post-Trip




engage Jill even before she arrives• Offers snapshots from the park• Supplies a view into current attractions at

the Liberty Science Center




SitesOutbound

Transit Post-Trip









SitesOutbound

Transit Post-Trip









SitesOutbound

Transit Post-Trip


Liberty State Park content




the Liberty Science Center• Presents a video of the July 4th fireworks

submitted by another TIS user




SitesOutbound

Transit Post-Trip


Kiosk

Jill Arives at the Liberty State Park• Since the TIS continues to track Jill using

GPS• It knows Jill has arrived as she crosses


• Improve her experience with content





SitesOutbound

Transit Post-Trip



interface to• Enrich her experience with rich multi-

media content• Learn about events, attractions, and

activities beyond what is in her trip guide• Finds a GPS based “virtual tour” she can

run from her mobile device• Gets instructions on how to get the most

out of her “virtual tour”• Jill’s mobile device is synced with an

updated trip plan• Heads out to get started




SitesOutbound

Transit Post-Trip


Jill Uses Trip Plan Content• Starts the “virtual tour” • TIS uses the GPS in Jill’s mobile device

to guide her along a defined path• Offers a “Virtual Ranger” interface• Provides rich media information and

content as Jill navigates through the tour

• Following the virtual tour, Jill visits other areas of interest in the park




SitesOutbound

Transit Post-Trip


As Jill leaves Liberty State Park• Since the TIS constantly tracks Jill

using GPS• It knows Jill is departing as she crosses

out of the park• Asks for 1 – 5 star rating feedback

• Experience at the park• Events and planned activities• Facilities and services• Virtual tour

• Offers to upload any pictures and video from her mobile device to the TIS

PicturesMovies

TIS




SitesOutbound

Transit Post-Trip

Concluding A Trip

PicturesMovies

TIS

Final TIS Interactions as Jill Travels Home

• Additional feedback• Trip overall• TIS’s usefulness

• Uploading• Community sharing• Establishing future reminders and

email alertsRemind…

Remind…

Email…

Email…




SitesOutbound

Transit Post-Trip

Reflecting On A Trip

Follow-Up Interaction• Jill visit the web site to

• Store additional content• Rate the parks, events, and activities• Share her experience with the

community• Within the TIS system• Beyond through integration to

social networks

Agenda• Purpose Of This Meeting• Role Of Stakeholders• NPNH TIS Project Background• Describe The Concept Of The “Trip Lifecycle” • Walk Through A User-experience Scenario Review Additional Considerations• Questions And Discussion

Jill’s Scenario is just one path through the lifecycle• Review additional details on features and capabilities

• Evolving Mobile Technologies• Emerging Kiosk Technologies• Interactive, Rich User Experience

• GPS based Virtual tour• Geocaching

• Social Networking Integration

• Measures and Metrics

Additional Considerations

04/10/2023 NPNH TIS Scenarios 74


Mobile Device Technologies• Extraordinary array of devices able

to connect, interact, and store content

• Embedded wireless application platforms emerging across the board in consumer electronics• Smart phones (iPhone)• eBook readers (Kindle)• Handheld gaming systems (Sony PSP,

Nintendo DS)• Mini-laptops (Sony Vaio)• MP3 players• Multi-format players

http://www.amazon.com/1010NR-8-9-Inch-Netbook-Intel-Processor/dp/B001J6N9IY/ref=sr_1_10?ie=UTF8&s=electronics&qid=1244107420&sr=1-10

http://www.bing.com/images/search?q=psp&p1=OneRow&FORM=IGRE2

http://www.amazon.com/Acer-AOD150-1165-10-1-Inch-Sapphire-Blue/dp/B001QFZFS0/ref=sr_1_1?ie=UTF8&s=electronics&qid=1244107420&sr=1-1



Other Potentially useful Devices • Media-Player Devices

• Offer channel for rich media delivery

• Broad multi-media capabilities• Downloaded from PC during

planning

• Media-Capture Devices• Allow traveler to gather content

for personal and community storage

• Pictures• Video

http://www.bing.com/shopping/search?q=creative%20zen&p1=%5BCommerceService+scenario=%22o%22+docid=%2278F7449F9CFBB8ECED4C%22%5D&wf=Commerce&FORM=EGRE3

http://www.bing.com/cashback/go?o=408445606&cbst=1.3&msclkid=c55deac35d444b7b9c41c8ab5fb98dd3&c=382163&mu=http://tracking.searchmarketing.com/click.asp?aid=341321765&FORM=EGRE3

http://www.amazon.co.uk/Kingston-memory-microSDHC-adapters-included/dp/B000VX4W78/ref=sr_1_14?ie=UTF8&s=electronics&qid=1245080314&sr=1-14

http://www.verizonwireless.com/b2c/store/controller?item=phoneFirst&action=viewPhoneDetail&selectedPhoneId=4366&changingCompletedOrder=

http://www.verizonwireless.com/b2c/store/controller?item=phoneFirst&action=viewPhoneDetail&selectedPhoneId=4286&changingCompletedOrder=



Kiosks• Rich media• Significantly enhance user

experience at parks• Overview videos

– Kiosks

– Examples• Nasa• Museum

– PC World Perspective

04/10/2023 NPNH TIS Scenarios


Highly Interactive Mobile Experience

• Virtual tours• GPS based guide• Yosemite Ranger-created • Self paced visitor experience

77



Highly Interactive Mobile Experience

• Geocaching applications• High tech treasure hunting• GIS and GPS enabled applications• Iphone example video



Social Networking• TIS could act as a hub here as well• Integration and connection to

numerous existing information exchange and social interaction sites

• Links and references, not duplicated content or functionality

+ Share this Trip Plan


Social Networking• Google latitude (follow me on my

trip)• Draw additional visitors from the

social network of the active visitor - “Meet me at …”


Additional ConsiderationsMetrics & Measures• Process metrics• Product metrics• Scorecard

NPNH TIS Trip ScorecardUser Role &

ScenarioSummary

AssessmentShort narrative describing result

Assessment Area Assessment description and criteria rating rating N/A rating Fair rating rating Poor

Increased visitorship

Did the user build a multi-site trip beyond the iinitial primary point of interest? To what extend?

Multi-modal Transit

Did the user accecpt the public transit options?

Enhanced User Experience

Did the user provide feedback through the survey channels describing a better than expected experience? To what

User Community Did the user upload content and share it with the community?

Leverage Automation

Did the user leverage information delivery and alert automation (or did they rely on paper itinerary)?

TIS Maturity, Growth, Improvement

Did the TIS capture adequate user characteristics and statistics to enhance the system use in the future?

Jill Fulluse - First time user, full use of features and lifecycle phases

Jill Fulluse narrative from slides

Agenda• Purpose Of This Meeting• Role Of Stakeholders• NPNH TIS Project Background• Describe The Concept Of The “Trip Lifecycle” • Walk Through A User-experience Scenario• Review Additional Considerations Questions And Discussion


Questions and Discussion

• Questions• Observations/Insights– Pros

• Missed Opportunities?• Other Features/Functionality?• Additional Possibilities?

• Gathering Value and Importance of Capabilities and Functionality (rate and weight)– Most important and why– Least important and why

– Cons• Constraints?• Obstacles?• Challenges?

NPNH TIS Scenario Presentation

Documents

trip lifecycle

design considerationsquestions

traveler information

pretrip planning

discrete trip phases

point b

realtime information

design ideasoffer observations