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Triton Group, LLC. November 18, 2008 November 18, 2008 November 18, 2008 Federal Tort Claims Act and Risk Management Arizona Association of Community Health Centers Federal Tort Claims Act and Risk Management Arizona Association of Community Health Centers November 11, 2008 Martin Bree Triton Group, LLC. November 11, 2008 Martin Bree Triton Group, LLC.
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Page 1: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

Triton Group, LLC.November 18, 2008November 18, 2008November 18, 2008

Federal Tort Claims Act andRisk Management

Arizona Association of Community Health Centers

Federal Tort Claims Act andRisk Management

Arizona Association of Community Health Centers

November 11, 2008Martin Bree

Triton Group, LLC.

November 11, 2008Martin Bree

Triton Group, LLC.

Page 2: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

November 18, 2008November 18, 2008

Triton GroupTriton GroupFirst Source of FTCA Program Information

o Triton Groupo 227 Hamburg.o Pompton Lakes, NJ 07442o HRSA Contract No. 232-00-0097

o Martin J. Bree Susan Lewiso 772-873-1865 727-822-4271o 772-873-1695 (fax) [email protected] 856-625-8638 (cell)o [email protected]

o Roger Fuydalo 866-FTCA-HELP - Toll Free Marty Hiller (Free Clinics)o (866-382-2435) 216-382-4150o 973-831-8395 (Fax) [email protected] [email protected]

First Source of FTCA Program Information

o Triton Groupo 227 Hamburg.o Pompton Lakes, NJ 07442o HRSA Contract No. 232-00-0097

o Martin J. Bree Susan Lewiso 772-873-1865 727-822-4271o 772-873-1695 (fax) [email protected] 856-625-8638 (cell)o [email protected]

o Roger Fuydalo 866-FTCA-HELP - Toll Free Marty Hiller (Free Clinics)o (866-382-2435) 216-382-4150o 973-831-8395 (Fax) [email protected] [email protected]

Triton Group, LLC.

Page 3: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

November 18, 2008November 18, 2008

History of the FSHCAA(Federally Supported Health Centers Assistance Act)

History of the FSHCAA(Federally Supported Health Centers Assistance Act)

• Late 1980’s – medical malpractice crisis similar to current situation.

• Health centers in certain geographic areas having difficulty finding adequate coverage.

• Studies commissioned showed health centers were lower risk for insurers.

• Congress passes FSHCAA of 1992 permitting Secretary to “deem” health centers as federal employees.

• Late 1980’s – medical malpractice crisis similar to current situation.

• Health centers in certain geographic areas having difficulty finding adequate coverage.

• Studies commissioned showed health centers were lower risk for insurers.

• Congress passes FSHCAA of 1992 permitting Secretary to “deem” health centers as federal employees.

Triton Group, LLC.

Page 4: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

November 18, 2008November 18, 2008

History of the FSHCAA (cont.)History of the FSHCAA (cont.)

• As “Federal” employees health centers are protected by the Federal Tort Claims Act (FTCA).

• 92 Act unclear in many areas.• 92 Act set to expire in 1995.• Congress amends FSHCAA in 1995 to

eliminate gaps and make program permanent.

• As “Federal” employees health centers are protected by the Federal Tort Claims Act (FTCA).

• 92 Act unclear in many areas.• 92 Act set to expire in 1995.• Congress amends FSHCAA in 1995 to

eliminate gaps and make program permanent.

Triton Group, LLC.

Page 5: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

November 18, 2008November 18, 2008

Federal Tort Claims ActFederal Tort Claims Act

• A limited waiver of the federal government's sovereign immunity when its employees are negligent within the scope of their employment

• Imposes liability on the United States “in the same manner and to the same extent as a private individual under like circumstances”

• law of the place where the act or omission occurred applies (except federal procedural law)

• A limited waiver of the federal government's sovereign immunity when its employees are negligent within the scope of their employment

• Imposes liability on the United States “in the same manner and to the same extent as a private individual under like circumstances”

• law of the place where the act or omission occurred applies (except federal procedural law)

Triton Group, LLC.

Page 6: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

November 18, 2008November 18, 2008

Federal Tort Claims Act (cont.)Federal Tort Claims Act (cont.)

• Cannot bring suit for intentional torts (e.g. assault, battery, false imprisonment, etc.) or violations of constitutional rights under the FTCA.

• No limitation of liability under FTCA• Provides for judicial as well as administrative

remedy• Punitive damages and prejudgment interest not

allowed• No jury trials

• Cannot bring suit for intentional torts (e.g. assault, battery, false imprisonment, etc.) or violations of constitutional rights under the FTCA.

• No limitation of liability under FTCA• Provides for judicial as well as administrative

remedy• Punitive damages and prejudgment interest not

allowed• No jury trials

Triton Group, LLC.

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November 18, 2008November 18, 2008

Federal Tort Claims Act (cont.)Federal Tort Claims Act (cont.)

• Administrative Claim Requirement – must file a claim with agency and give opportunity to the agency to settle claim before a suit is permitted

• If Agency denies, takes no action after six months, or offers unsatisfactory amount, claimant may bring suit in against U.S. in federal district court (within 6 months)

• Attorney fees limited to 20% of administrative settlement and 25% of judgment or compromise settlement

• Administrative Claim Requirement – must file a claim with agency and give opportunity to the agency to settle claim before a suit is permitted

• If Agency denies, takes no action after six months, or offers unsatisfactory amount, claimant may bring suit in against U.S. in federal district court (within 6 months)

• Attorney fees limited to 20% of administrative settlement and 25% of judgment or compromise settlement

Triton Group, LLC.

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November 18, 2008November 18, 2008

How the Program WorksHow the Program Works

• Under FSHCAA Health Centers are eligible to be deemed “federal employees”.

• Provides immunity from lawsuit alleging medical malpractice.

• Plaintiff’s only remedy is claim under Federal Tort Claims Act (FTCA).

• Under FSHCAA Health Centers are eligible to be deemed “federal employees”.

• Provides immunity from lawsuit alleging medical malpractice.

• Plaintiff’s only remedy is claim under Federal Tort Claims Act (FTCA).

Triton Group, LLC.

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November 18, 2008November 18, 2008

How the Program Works (cont.)How the Program Works (cont.)

• A scheme that provides immunity from lawsuit.• Appears similar to an occurrence malpractice

policy.• Program in existence for 13 years.• Very successful in terms of savings for health

centers and coverage of health centers and staff.

• A scheme that provides immunity from lawsuit.• Appears similar to an occurrence malpractice

policy.• Program in existence for 13 years.• Very successful in terms of savings for health

centers and coverage of health centers and staff.

Triton Group, LLC.

Page 10: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

November 18, 2008November 18, 2008

How the Program Works (cont.)How the Program Works (cont.)

• Who, what , when where?– Who is covered - Relationship to Health

Center.– What is covered – medical malpractice.– Where is it covered – scope of project.– When is it covered – scope of employment.

• Who, what , when where?– Who is covered - Relationship to Health

Center.– What is covered – medical malpractice.– Where is it covered – scope of project.– When is it covered – scope of employment.

Triton Group, LLC

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November 18, 2008November 18, 2008

How the Program Works (cont.)How the Program Works (cont.)

• Who is Eligible to be Deemed:

• Community Health Centers [section 330 (e)]. • Migrant Health Centers [section 330 (g)].• Health Care for the Homeless [section 330 (h)].• Public Housing Primary Care [section 330 (i)].

• Who is Eligible to be Deemed:

• Community Health Centers [section 330 (e)]. • Migrant Health Centers [section 330 (g)].• Health Care for the Homeless [section 330 (h)].• Public Housing Primary Care [section 330 (i)].

Triton Group, LLC

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November 18, 2008November 18, 2008

How the Program Works (cont.)How the Program Works (cont.)

• Who is covered - people– Employees.– Officers.– Directors.– Governing board members.– Contractors (some, not all).

• Who is covered - people– Employees.– Officers.– Directors.– Governing board members.– Contractors (some, not all).

Triton Group, LLC

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November 18, 2008November 18, 2008

How the Program Works (cont.)How the Program Works (cont.)

• Who is covered - Employees– All employees, full time or part time.– Volunteers are not employees.– Employees get a W-2 at end of year.

• Who is covered - Employees– All employees, full time or part time.– Volunteers are not employees.– Employees get a W-2 at end of year.

Triton Group, LLC

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November 18, 2008November 18, 2008

How the Program Works (cont.)How the Program Works (cont.)

• Who is covered - Contractors– Any full time contract provider (over 32 1/2 hours per week).– Part time contract provider of services in the fields of family

practice, ob-gyn, general internal medicine, or general pediatrics.

– Contract must be between the deemed health center and the individual provider.

– Contracts between the deemed health center and a corporation (including Professional Corporations) are not covered.

• Who is covered - Contractors– Any full time contract provider (over 32 1/2 hours per week).– Part time contract provider of services in the fields of family

practice, ob-gyn, general internal medicine, or general pediatrics.

– Contract must be between the deemed health center and the individual provider.

– Contracts between the deemed health center and a corporation (including Professional Corporations) are not covered.

Triton Group, LLC

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November 18, 2008November 18, 2008

How the Program Works (cont.)How the Program Works (cont.)

• Contractors– 42 U.S.C. !233(g)(1)(A) “…any contractor of

such an entity who is a physician, or other licensed or certified health care practitioner”.

– 42 U.S.C. !233 (g)(5) “an individual may be considered a contractor”.

– El Rio Case

• Contractors– 42 U.S.C. !233(g)(1)(A) “…any contractor of

such an entity who is a physician, or other licensed or certified health care practitioner”.

– 42 U.S.C. !233 (g)(5) “an individual may be considered a contractor”.

– El Rio Case

Triton Group, LLC

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November 18, 2008November 18, 2008

How the Program Works (cont.)How the Program Works (cont.)

• What is covered?– Medical malpractice.– More specifically, medical, surgical, dental

and related activities (if within the scope of employment and scope of project).

• What is covered?– Medical malpractice.– More specifically, medical, surgical, dental

and related activities (if within the scope of employment and scope of project).

Triton Group, LLC

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November 18, 2008November 18, 2008

How the Program Works (cont.)How the Program Works (cont.)

• Where is it covered – within the scope of project

– Only incidents that occur within the scope of the project are covered. (See Policy Information Notice 2008-01).

– Scope of Project are the activities described in the grant application that are approved by Public Health Service via Notice of Grant Award.

– An existing Scope of Project cannot be changed in a grant application. There is a separate process.

– A grant award for a new section 330 activity does change the Scope of Project.

• Where is it covered – within the scope of project

– Only incidents that occur within the scope of the project are covered. (See Policy Information Notice 2008-01).

– Scope of Project are the activities described in the grant application that are approved by Public Health Service via Notice of Grant Award.

– An existing Scope of Project cannot be changed in a grant application. There is a separate process.

– A grant award for a new section 330 activity does change the Scope of Project.

Triton Group, LLC

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November 18, 2008November 18, 2008

How the Program Works (cont.)How the Program Works (cont.)

• When is it covered– Coverage is only for acts that are within the

scope of employment of the covered individual.

– No Moonlighting.– Must be acting on behalf of the deemed

entity.

• When is it covered– Coverage is only for acts that are within the

scope of employment of the covered individual.

– No Moonlighting.– Must be acting on behalf of the deemed

entity.

Triton Group, LLC

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November 18, 2008November 18, 2008

FTCA ProceduresFTCA Procedures

• Procedure– Plaintiff files administrative claim against the United

States.– DHHS reviews claim and may deny it, pay it or offer a

settlement.– If DHHS denies claim plaintiff may file suit.– If DHHS does not act on claim within six months

plaintiff may file suit.– When suit is filed case transferred to DOJ.– DOJ may attempt to settle suit otherwise it goes into

litigation.

• Procedure– Plaintiff files administrative claim against the United

States.– DHHS reviews claim and may deny it, pay it or offer a

settlement.– If DHHS denies claim plaintiff may file suit.– If DHHS does not act on claim within six months

plaintiff may file suit.– When suit is filed case transferred to DOJ.– DOJ may attempt to settle suit otherwise it goes into

litigation.

Triton Group, LLC

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November 18, 2008November 18, 2008

FTCA ProceduresFTCA Procedures

• Procedure– Plaintiffs often file suit in state court.– What to do:

• Immediately fax complaint and deeming letter to:Lisa Barsoomian

Department of Health and Human ServiceOffice of General Counsel (OGC)

202-619-2922 (Fax)202-619-2155 (Voice)

• Have health center attorney request extension of time to reply.

• Procedure– Plaintiffs often file suit in state court.– What to do:

• Immediately fax complaint and deeming letter to:Lisa Barsoomian

Department of Health and Human ServiceOffice of General Counsel (OGC)

202-619-2922 (Fax)202-619-2155 (Voice)

• Have health center attorney request extension of time to reply.

Triton Group, LLC

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November 18, 2008November 18, 2008

Requests for TestimonyRequests for Testimony

• Touhy Regulation– Medical Malpractice cases only!– Affects deemed health centers only.– Requests for testimony where the United

States, the health center or its providers are not a party.

– Health center provider must have permission of HRSA administrator to testify.

• Touhy Regulation– Medical Malpractice cases only!– Affects deemed health centers only.– Requests for testimony where the United

States, the health center or its providers are not a party.

– Health center provider must have permission of HRSA administrator to testify.

Triton Group, LLC

Page 22: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

November 18, 2008November 18, 2008

Requests for Testimony (cont.)Requests for Testimony (cont.)

• Touhy Regulation– Policy Information Notice 2001-19.– Submit request for deposition or testimony to

DHHS/OGC (fax to 202-619-2922).– HRSA Administrator will approve or deny.– If approved representation may be provided

by DOJ.

• Touhy Regulation– Policy Information Notice 2001-19.– Submit request for deposition or testimony to

DHHS/OGC (fax to 202-619-2922).– HRSA Administrator will approve or deny.– If approved representation may be provided

by DOJ.

Triton Group, LLC

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November 18, 2008November 18, 2008

Potential ProblemsPotential Problems

• Contracts.• Sub-Recipients.• Scope of Project - Sites and Services.• Billing Arrangements.• Employment Contract Language.• Nursing Homes.• Contracts with Correctional Institutions.• Non-Health Center Patients.

• Contracts.• Sub-Recipients.• Scope of Project - Sites and Services.• Billing Arrangements.• Employment Contract Language.• Nursing Homes.• Contracts with Correctional Institutions.• Non-Health Center Patients.

Triton Group, LLC

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November 18, 2008November 18, 2008

Non-Health Center PatientsNon-Health Center Patients

• Federal Register Notice September 25, 1995 (Volume 60 Number 185) page 49417 – 49418.– Hospital On-Call Requirements.– Cross Coverage Arrangements.– Community Activities.

• Other situations require a “Particularized Determination” See 99-08.

• Federal Register Notice September 25, 1995 (Volume 60 Number 185) page 49417 – 49418.– Hospital On-Call Requirements.– Cross Coverage Arrangements.– Community Activities.

• Other situations require a “Particularized Determination” See 99-08.

Triton Group, LLC

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November 18, 2008November 18, 2008

Important issuesImportant issues

– Insurance requirements of hospitals and Health Maintenance Organizations.

– National Practitioner Data Bank.– Other Insurance.– Deeming Applications .– Credentialing – a critical issue.– Emergency Response - PIN 2007-16

– Insurance requirements of hospitals and Health Maintenance Organizations.

– National Practitioner Data Bank.– Other Insurance.– Deeming Applications .– Credentialing – a critical issue.– Emergency Response - PIN 2007-16

Triton Group, LLC

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November 18, 2008November 18, 2008

Insurance Requirements of Hospitals and HMO’s.

Insurance Requirements of Hospitals and HMO’s.

• 42 U.S.C. !233(j) - Remedy for denial of admitting privileges to certain health care providers.

• 42 U.S.C. !233(m) - Application of coverage to managed care plans.

• 42 U.S.C. !233(j) - Remedy for denial of admitting privileges to certain health care providers.

• 42 U.S.C. !233(m) - Application of coverage to managed care plans.

Triton Group, LLC

Page 27: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

November 18, 2008November 18, 2008

National Practitioner Data Bank (NPDB)

National Practitioner Data Bank (NPDB)

• HRSA Participates in the NPDB.• 42 U.S.C. !401 – 431.• Assistant Secretary of Health elects to

require PHS agencies to report – October 1987.

• http://www.npdb-hipdb.com.

• HRSA Participates in the NPDB.• 42 U.S.C. !401 – 431.• Assistant Secretary of Health elects to

require PHS agencies to report – October 1987.

• http://www.npdb-hipdb.com.

Triton Group, LLC

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November 18, 2008November 18, 2008

Other Insurance NeedsOther Insurance Needs

• Gap or Wrap-around: covers medical malpractice not covered by FTCA.– Volunteers– Outside Scope– Contracts with corporations– Contracts with part time specialists

• Tail Insurance• General Liability Insurance• Directors and Officers Liability• Proof of malpractice coverage – Triton Group

• Gap or Wrap-around: covers medical malpractice not covered by FTCA.– Volunteers– Outside Scope– Contracts with corporations– Contracts with part time specialists

• Tail Insurance• General Liability Insurance• Directors and Officers Liability• Proof of malpractice coverage – Triton Group

Triton Group, LLC

Page 29: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

November 18, 2008November 18, 2008

Deming ApplicationsDeming Applications

• 2008 Policy– Applications due July 11, 2008.– 10% reviews by HRSA– 90% reviews by contractor.

• 2008 Policy– Applications due July 11, 2008.– 10% reviews by HRSA– 90% reviews by contractor.

Triton Group, LLC

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November 18, 2008November 18, 2008

Credentialing and PrivilegingCredentialing and Privileging

• PIN 2002-22• Credentialing and privileging required of all

licensed or certified health care practitioners.• Process for Licensed Independent

Practitioners (LIPs) generally mimics JCAHO.• Non-LIPs requires primary source verification

of only license or certification.• Volunteers included.

• PIN 2002-22• Credentialing and privileging required of all

licensed or certified health care practitioners.• Process for Licensed Independent

Practitioners (LIPs) generally mimics JCAHO.• Non-LIPs requires primary source verification

of only license or certification.• Volunteers included.

Triton Group, LLC

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November 18, 2008November 18, 2008

Program ValueMalpractice Premium Savings

Program ValueMalpractice Premium Savings

• Studies conducted for Triton Group by Princeton Insurance Company and Huggins Actuarial Services.

• Premiums calculated for 2002, 2005, 2006• Used Uniform Data System (UDS) data for

deemed Health Centers

• Studies conducted for Triton Group by Princeton Insurance Company and Huggins Actuarial Services.

• Premiums calculated for 2002, 2005, 2006• Used Uniform Data System (UDS) data for

deemed Health Centers

Triton Group, LLC

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November 18, 2008November 18, 2008

Program ValueMalpractice Premium Savings

Study Methodology

Program ValueMalpractice Premium Savings

Study Methodology• Used Occurrence Premiums with $1m/3m limits.• Premiums include 25% for taxes, profits,

commissions, etc.• Each deemed Health Center rated by its specific

territory.• Rates based on Full Time Equivalents by specialty.• Premium increased by 10% to cover corporation and

allied personnel.

• Used Occurrence Premiums with $1m/3m limits.• Premiums include 25% for taxes, profits,

commissions, etc.• Each deemed Health Center rated by its specific

territory.• Rates based on Full Time Equivalents by specialty.• Premium increased by 10% to cover corporation and

allied personnel.

Triton Group, LLC

Page 33: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

November 18, 2008November 18, 2008

Program ValueMalpractice Premium Savings Study

Results

Program ValueMalpractice Premium Savings Study

Results• 2002 Savings for deemed centers - $164,000,000• 2005 Savings for deemed centers - $180,000,000• 2006 Savings for deemed centers - $184,000,000• 2007 Savings for deemed centers - $192,000,000

• Extrapolating from the studies: total savings since 1993$1.6 billion

• 2002 Savings for deemed centers - $164,000,000• 2005 Savings for deemed centers - $180,000,000• 2006 Savings for deemed centers - $184,000,000• 2007 Savings for deemed centers - $192,000,000

• Extrapolating from the studies: total savings since 1993$1.6 billion

Triton Group, LLC

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November 18, 2008November 18, 2008

Claim Status - NationalClaim Status - National

• Oct. 1994 thru April 2008 - 2340 Claims filed against the United States.

• Closed Claims - approximately 64% of total.• Paid Claims – approximately 33% of total claims,

52% of closed claims• Avg. cost per paid claim - $400,000.• Avg. cost per closed claim - $210,000

• Oct. 1994 thru April 2008 - 2340 Claims filed against the United States.

• Closed Claims - approximately 64% of total.• Paid Claims – approximately 33% of total claims,

52% of closed claims• Avg. cost per paid claim - $400,000.• Avg. cost per closed claim - $210,000

Triton Group, LLC

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November 18, 2008November 18, 2008

0

50

100

150

200

250

300

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007

HRSA FTCA CLAIMS PER FISCAL YEAR

Triton Group, LLC

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0

10,000,000

20,000,000

30,000,000

40,000,000

50,000,000

60,000,000

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007Year

FTCA Losses Per YHealth Centers

0

10,000,000

20,000,000

30,000,000

40,000,000

50,000,000

60,000,000

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007Year

FTCA Losses Per YHealth Centers

Triton Group, LLC

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November 18, 2008November 18, 2008

Secondary Factors / System Problems

10 127 16 14 0 6 0 0 0

681

357394

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Page 38: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

November 18, 2008November 18, 2008

Risk ManagementRisk Management

• Health Centers are expected to use a portion of savings to provide risk management services. (PIN 99-08 Para. XVIII).

• Inspector General report on risk management in health centers.

• Triton Group can provide risk management services.

• Health Centers are expected to use a portion of savings to provide risk management services. (PIN 99-08 Para. XVIII).

• Inspector General report on risk management in health centers.

• Triton Group can provide risk management services.

Triton Group, LLC

Page 39: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

Discharging PatientsDischarging Patients

• Must have a policy approved by governing board.– Circumstances necessary to discharge– Process to be used

• Notification to patient (certified mail)• Alternative sources of care• Offer to provide care for next 30 days

• Must have a policy approved by governing board.– Circumstances necessary to discharge– Process to be used

• Notification to patient (certified mail)• Alternative sources of care• Offer to provide care for next 30 days

11/18/200811/18/2008

Page 40: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

November 18, 2008November 18, 2008

Risk Management Issues in Health Centers

Risk Management Issues in Health Centers

• Credentialing and Privileging– Competence of providers

• Medical Records– Legibility– Completeness– Signatures– Availability

• Birth Injuries– Existence and Proper use of protocols

• Informed Consent

• Credentialing and Privileging– Competence of providers

• Medical Records– Legibility– Completeness– Signatures– Availability

• Birth Injuries– Existence and Proper use of protocols

• Informed ConsentTriton Group, LLC

Page 41: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

November 18, 2008November 18, 2008

Recent Risk Management RecommendationsRecent Risk Management Recommendations

• Training/CME:– Monitoring Pitocin Administration– Cord prolapse– GBS testing– Preceptor needs in labor and delivery

setting

• Training/CME:– Monitoring Pitocin Administration– Cord prolapse– GBS testing– Preceptor needs in labor and delivery

setting

Triton Group, LLC

Page 42: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

November 18, 2008November 18, 2008

Recent Risk Management RecommendationsRecent Risk Management Recommendations• Illegible and/or Inadequate Medical

Record Documentation– Accurate, complete and legible– Documentation of scheduled exams– Training in proper documentation– Use problem list and flow sheets for lab and

meds– Encourage use of EMR

• Illegible and/or Inadequate Medical Record Documentation– Accurate, complete and legible– Documentation of scheduled exams– Training in proper documentation– Use problem list and flow sheets for lab and

meds– Encourage use of EMR

Triton Group, LLC

Page 43: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

November 18, 2008November 18, 2008

Recent Risk Management RecommendationsRecent Risk Management Recommendations• Policies/Procedures/Protocols

– Lack of policies/procedure/protocol in 24% of cases reviewed

– Examples: chest pain, handling of abnormal test results, adherence to ACOG 30 Minute “Decision to Incision” guideline.

– Every health center should have its own customized set of well defined policies and procedures

• Policies/Procedures/Protocols– Lack of policies/procedure/protocol in 24% of

cases reviewed– Examples: chest pain, handling of abnormal

test results, adherence to ACOG 30 Minute “Decision to Incision” guideline.

– Every health center should have its own customized set of well defined policies and procedures

Triton Group, LLC

Page 44: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

November 18, 2008November 18, 2008

HIPAA Section 194Volunteers in Free Clinics

HIPAA Section 194Volunteers in Free Clinics

• Provides Med Mal protection to “Volunteers in “Free Clinics”– Volunteer and free clinic are specifically defined in the

statute– Does not cover the free clinic corporation nor the free

clinic employed staff– Free clinic may not accept any third party

reimbursement– Must give notice to patients on limitations of liability

• Provides Med Mal protection to “Volunteers in “Free Clinics”– Volunteer and free clinic are specifically defined in the

statute– Does not cover the free clinic corporation nor the free

clinic employed staff– Free clinic may not accept any third party

reimbursement– Must give notice to patients on limitations of liability

Triton Group, LLC

Page 45: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

11/18/200811/18/2008 4545

Department of Health and Human Services

Office of Inspector General’s ReportFebruary 2005

“Risk Management at Health Centers”Report OEI-01-03-0005

http://oig.hhs.gov

Department of Health and Human Services

Office of Inspector General’s ReportFebruary 2005

“Risk Management at Health Centers”Report OEI-01-03-0005

http://oig.hhs.gov

Page 46: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

11/18/200811/18/2008 4646

“HRSA’s goal is that by 2010, 100% of health centers will participate in risk management training. HRSA plans to hold risk management workshops and develop a comprehensive training agenda.”

“HRSA’s goal is that by 2010, 100% of health centers will participate in risk management training. HRSA plans to hold risk management workshops and develop a comprehensive training agenda.”

Page 47: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

11/18/200811/18/2008 4747

HRSA Risk Management RequirementsHRSA Risk Management Requirements• Active Quality Improvement Program

• Appropriate use of clinical protocols

• Clear communication with patients

• Comprehensive patient medical records

• Credentialing and privileging of health care professionals

• Formal patient grievance mechanism

• Regular patient satisfaction survey

• Regular staff training on risk management

• Up to date policies and procedures on risk management

• Active Quality Improvement Program

• Appropriate use of clinical protocols

• Clear communication with patients

• Comprehensive patient medical records

• Credentialing and privileging of health care professionals

• Formal patient grievance mechanism

• Regular patient satisfaction survey

• Regular staff training on risk management

• Up to date policies and procedures on risk management

Page 48: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

11/18/200811/18/2008 4848

HRSA not required but identified as important in the Inspector General’s Report:HRSA not required but identified as important in the Inspector General’s Report:

• Clear communication with providers

• Documentation of informed consent

• Internal incident reporting system

• Ongoing peer review of patient cases

• Onsite assessment of risks and risk

management practices

• Clear communication with providers

• Documentation of informed consent

• Internal incident reporting system

• Ongoing peer review of patient cases

• Onsite assessment of risks and risk

management practices

Page 49: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

11/18/200811/18/2008 4949

In a 2005 study, participants in interviews cited peer

review as one of the three most important tools for risk management but also one

of the most difficult things to accomplish.

In a 2005 study, participants in interviews cited peer

review as one of the three most important tools for risk management but also one

of the most difficult things to accomplish.

Page 50: November 11, 2008 Martin Bree Triton Group, LLC. · PDF fileNovember 11, 2008 Martin Bree Triton Group, LLC. 20082008 Group n o Group o. o 2 o 7 o s 1 ... (NPDB) • HRSA Participates

November 18, 2008November 18, 2008

Triton GroupTriton GroupFirst Source of FTCA Program Information

o Triton Groupo 227 Hamburg.o Pompton Lakes, NJ 07442o HRSA Contract No. 232-00-0097

o Martin J. Bree Susan Lewiso 772-873-1865 727-822-4271o 772-873-1695 (fax) [email protected] 856-625-8638 (cell)o [email protected]

o Roger Fuydalo 866-FTCA-HELP - Toll Free Marty Hiller (Free Clinics)o (866-382-2435) 216-382-4150o 973-831-8395 (Fax) [email protected] [email protected]

First Source of FTCA Program Information

o Triton Groupo 227 Hamburg.o Pompton Lakes, NJ 07442o HRSA Contract No. 232-00-0097

o Martin J. Bree Susan Lewiso 772-873-1865 727-822-4271o 772-873-1695 (fax) [email protected] 856-625-8638 (cell)o [email protected]

o Roger Fuydalo 866-FTCA-HELP - Toll Free Marty Hiller (Free Clinics)o (866-382-2435) 216-382-4150o 973-831-8395 (Fax) [email protected] [email protected]

Triton Group, LLC