NovaStar Tech Co.,Ltd Phone: NovaStar (Xi’an) +86-29-8450-7048 NovaStar (Shenzhen) +86-755-3359-2491 Website: www.novastar-led.com Content SYSTEM TROUBLESHOOTING GUIDE ............................................................................................................................. 3 1 TERMINAL, OPERATION AND MAINTENANCE PROGRAM SUPPORTS THE LIST OF OPERATING SYSTEM VERSIONS 3 2 HANDLING OF NETWORK SECURITY PROMPT WHILE ACCESSING TO SERVER ....................................................... 3 3 WEB PAGE ACCESS FAILURE .................................................................................................................................. 5 4 SOFTWARE NOT STARTED NORMALLY ................................................................................................................... 6 4.1 CHECK IF SOFTWARE IS ADDED TO THE FIREWALL EXCEPTIONS ............................................................................................. 6 4.1.1 Add application programs to Windows XP firewall exceptions ........................................................................ 6 4.1.2 Check and add application programs to Windows 7 firewall exceptions ......................................................... 9 4.2 CHECK AND ADD APPLICATION PROGRAMS TO OTHER SOFTWARE TRUST OREXCEPTION LISTS.................................................... 12 4.3 NET FRAMEWORK AND ITS VERSIONS.......................................................................................................................... 12 5 ABNORMAL NETWORK COMMUNICATION ..........................................................................................................13 5.1 CHECK IF THE PORT IS ADDED TO THE FIREWALL EXCEPTION OR TRUST LIST ........................................................................... 13 5.2 CHECK IN THE LAN .................................................................................................................................................. 14 6 THERE IS NO MONITORING DATA FOR ONLINE TERMINALS ADOPTING M3 CONTROL SYSTEM ............................14 6.1 CHECK IF THE TERMINAL REGISTRATION HAS ENABL......................................................................................................... 14 6.2 ED MONITORING ..................................................................................................................................................... 14 6.3 CHECK WHETHER TERMINAL CONNECTION M3 SYSTEM IS NORMAL.................................................................................... 15 6.4 CHECK IF THE MONITORING SERVICE HAS BEEN SET TO AUTOMATIC DETECTION MODE ............................................................ 15 7 THE TERMINAL AND MC-GO CAN NOT CHECK THE TIME ......................................................................................16 8 MEDIA CONVERSION FAILED ................................................................................................................................17 9 SCHEDULE RELEASE OR TERMINAL DOWNLOAD IS UNRECOVERABLE AND FAILED ...............................................18 XI'AN NOVASTAR TECH CO., LTD
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SYSTEM TROUBLESHOOTING GUIDE ............................................................................................................................. 3
1 TERMINAL, OPERATION AND MAINTENANCE PROGRAM SUPPORTS THE LIST OF OPERATING SYSTEM VERSIONS 3
2 HANDLING OF NETWORK SECURITY PROMPT WHILE ACCESSING TO SERVER ....................................................... 3
3 WEB PAGE ACCESS FAILURE .................................................................................................................................. 5
4 SOFTWARE NOT STARTED NORMALLY ................................................................................................................... 6
4.1 CHECK IF SOFTWARE IS ADDED TO THE FIREWALL EXCEPTIONS ............................................................................................. 6
4.1.1 Add application programs to Windows XP firewall exceptions ........................................................................ 6
4.1.2 Check and add application programs to Windows 7 firewall exceptions ......................................................... 9
4.2 CHECK AND ADD APPLICATION PROGRAMS TO OTHER SOFTWARE TRUST OREXCEPTION LISTS .................................................... 12
4.3 NET FRAMEWORK AND ITS VERSIONS .......................................................................................................................... 12
5 ABNORMAL NETWORK COMMUNICATION .......................................................................................................... 13
5.1 CHECK IF THE PORT IS ADDED TO THE FIREWALL EXCEPTION OR TRUST LIST ........................................................................... 13
5.2 CHECK IN THE LAN .................................................................................................................................................. 14
6 THERE IS NO MONITORING DATA FOR ONLINE TERMINALS ADOPTING M3 CONTROL SYSTEM ............................ 14
6.1 CHECK IF THE TERMINAL REGISTRATION HAS ENABL ......................................................................................................... 14
6.2 ED MONITORING ..................................................................................................................................................... 14
6.3 CHECK WHETHER TERMINAL CONNECTION M3 SYSTEM IS NORMAL.................................................................................... 15
6.4 CHECK IF THE MONITORING SERVICE HAS BEEN SET TO AUTOMATIC DETECTION MODE ............................................................ 15
7 THE TERMINAL AND MC-GO CAN NOT CHECK THE TIME ...................................................................................... 16
8 MEDIA CONVERSION FAILED ................................................................................................................................ 17
9 SCHEDULE RELEASE OR TERMINAL DOWNLOAD IS UNRECOVERABLE AND FAILED ............................................... 18
10 TERMINAL CANNOT FIND THE WEBCAM .............................................................................................................. 18
10.1 DEBUGGING OF NETWORK CAMERA(YIVIEW) ........................................................................................................ 18
10.2 DEBUGGING OF USB CAMERA ................................................................................................................................... 18
11 THE REGISTERED TERMINALS CANNOT BE SEEN ON MC-GO ................................................................................ 18
12 UNABLE TO EXPORT LOG STATISTICS .................................................................................................................... 19