www.userworks.com (301) 431-0500 Kristen Davis & Dana Douglas User Focus 2012 October 19, 2012 The Note-Taker's Perspective The Note-Taker's Perspective During Usability Testing: During Usability Testing: Recognizing What's Important, What's Recognizing What's Important, What's Not Not
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Note-Taker's Perspective During Usability Testing (Kristen Davis & Dana Douglas)
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www.userworks.com(301) 431-0500
Kristen Davis & Dana Douglas
User Focus 2012October 19, 2012
The Note-Taker's Perspective The Note-Taker's Perspective During Usability Testing: During Usability Testing:
No preparation neededTake the notes, then figure out how to analyze and
summarize the dataAnyone can do itAttention to detail, fast typing are the key skillsA one-size-fits-all approach will work for all
practitioners and for all products under evaluation
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The Note-Taker's Perspective During Usability TestingUser Focus 2012Kristen Davis and Dana Douglas- UserWorks, Inc.
Why is Effective Note-Taking Why is Effective Note-Taking Important?Important?To improve the data analysis process by:• Capturing the appropriate data the first time
• Making analysis more efficient
• Increasing accuracy
• Identifying trends easily
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Exercise 1: Taking NotesExercise 1: Taking Notes
The Note-Taker's Perspective During Usability TestingUser Focus 2012Kristen Davis and Dana Douglas- UserWorks, Inc.
ExerciseExercise
Record your observations as you watch this video clip
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The Note-Taker's Perspective During Usability TestingUser Focus 2012Kristen Davis and Dana Douglas- UserWorks, Inc.
How Did You Do?How Did You Do?
Did you capture the key findings?Did you miss anything?
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Exercise 2: Know the StudyExercise 2: Know the Study
The Note-Taker's Perspective During Usability TestingUser Focus 2012Kristen Davis and Dana Douglas- UserWorks, Inc.
Practice ExercisePractice Exercise
Product: NIHSeniorHealth.gov websiteParticipant: Seniors who look for health information
onlineTask: Locate a specific piece of informationStudy Goals: • What navigation path do participants use when looking for specific
pieces of information?
• Do participants notice and use the pagination?
• Does the visual design treatment used in the left hand navigation clearly indicate the user’s location within a specific health topic?
Task Goals:• Are participants able to locate information on the 2nd page?
• Are the left hand navigation labels clear?
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The Note-Taker's Perspective During Usability TestingUser Focus 2012Kristen Davis and Dana Douglas- UserWorks, Inc.
ExerciseExercise
Record your observations while watching this video clip
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The Note-Taker's Perspective During Usability TestingUser Focus 2012Kristen Davis and Dana Douglas- UserWorks, Inc.
How Did You Do?How Did You Do?
Did you capture the key findings?Did you miss anything? Did you note:• If the participant noticed and used the pagination?
• If the participant was able to locate information on the 2nd page?
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The Note-Taker's Perspective During Usability TestingUser Focus 2012Kristen Davis and Dana Douglas- UserWorks, Inc.
Lessons Learned: Understand the Lessons Learned: Understand the GoalsGoalsGoals should be set prior to data collection in
order to:• Record appropriate data • Target the type of data that will be useful when reporting the
findings
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Exercise 3: Know the Exercise 3: Know the MetricsMetrics
The Note-Taker's Perspective During Usability TestingUser Focus 2012Kristen Davis and Dana Douglas- UserWorks, Inc.
Practice ExercisePractice Exercise
Product: Blood glucose meterParticipant: Person with diabetes who uses a meterTask: Change default settings in the meterRating scale for scoring task completion: • Completed with ease: Participant easily completed the task
• Completed with minor difficulty: Participant somewhat struggled to complete the task (e.g., attempted more than two paths)
• Completed with major difficulty: Participant significantly struggled to complete the task (e.g., attempted numerous paths and/or used customer service)
• Failed to complete: Participant was unable to complete the task
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The Note-Taker's Perspective During Usability TestingUser Focus 2012Kristen Davis and Dana Douglas- UserWorks, Inc.
ExerciseExercise
Record your observations while watching this video clip
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The Note-Taker's Perspective During Usability TestingUser Focus 2012Kristen Davis and Dana Douglas- UserWorks, Inc.
How Did You Do?How Did You Do?
What score did you give the participant? • Completed with ease: Participant easily completed the task
• Completed with minor difficulty: Participant somewhat struggled to complete the task (e.g., attempted more than two paths)
• Completed with major difficulty: Participant significantly struggled to complete the task (e.g., attempted numerous paths and/or used customer service)
• Failed to complete: Participant was unable to complete the task
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The Note-Taker's Perspective During Usability TestingUser Focus 2012Kristen Davis and Dana Douglas- UserWorks, Inc.