Capability Management Series Advantage Note 23 www.intelligentorg.com [email protected]Advantage Note 23 What is an organisations capability? (Capability Maturity, Frameworks & Management) By Declan Kavanagh Capability is a widely used and misused term when looking at organisations, individuals and processes, so what is a capability? and how can we measure, build, use and adapt capabilities to achieve target outcomes and deliverables to a required standard? How does the “Process Model” differ from the “Capability Model” In this paper we explore the concepts and introduce a model to assist you in your thinking about your own domain capabilities.
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Contents What is Capability? ................................................................................................................................. 3
Capability Model ..................................................................................................................................... 4
As mentioned earlier in the paper you cannot add up lower level capability maturities (or building
block capability maturities). However research has found that there is a correlation between lower
level and higher level maturity and models are included in most frameworks which identify the
relationships and dependencies.
We also must understand that up a level the resources and capabilities combine into a higher level
of capability that has its own influencers .
Primary Capabilities versus Fundamental & Foundation Capabilities Primary capabilities are those capabilities that are front line operational capabilities, or the lowest
level capabilities in an organisation. Examples are:
In a Bank:- The system must have the capability when a teller is situ to accept deposits and lodge
them into an account.
In a Software Company:- The system must have the basic capability that when a programmer is at
their workstation they know what code they need to develop, and for whom and they can develop
that code (Competence, Systems, Process and Tools in place).
Primary Organisation level/Management Capabilities would be the lowest level/ front line
management & Control processes.
In any organisation the capability to pay accurate wages , needs to assure attendance, time, salary
are recorded and processed each period of payment. In fact the time recording is probably even a
lower level process the ability for the employee to tell and the relevant management and support
staff to know the attendance at work details for each employee.
Fundamental Capabilities are those capabilities that must exist in an organisation so it has the
capacity to recognise shortfalls and make improvements. These would normally be identified as
having a minimum level of average maturity across some key capabilities such as:-
Customer/User/Citizen Management
Performance Management
Project/Program Management
Financial Management
Business Development
Change Management
Delivery
Foundation Capabilities (Core Capabilities) are those capabilities that are based on the
organisations core offering, core competence and underpin their potential to successfully operate
and improve. Foundation capabilities will differ from Industry to Industry and organisation to
organisation . An organisations advantage will be found in those unique capabilities they have and
the highest level of maturity relevant to their peers/competitors.
1. Manage as a continuous improvement and/or change program
2. Focus on those Capabilities that create or enhance the target Value
3. Choose a Framework that:-
a. Is based on sound research
b. Has been adopted by known Industry Leaders
c. Is flexible to adapt to your organisations unique needs
d. Has a detailed Body of Knowledge to guide implementation
e. Has available training and Education
f. Has a methodology for adoption and implementation
g. Has a pragmatic tool kit , including measurement, analysis and reporting
h. Has a community of users and service providers
4. Has broad commitment up/down and across the organisation
5. Pilot
Capability Maturity Frameworks
There are different types of Frameworks, when considering a Capability Maturity Framework you
should understand there are 2 categories/groupings
1. Independently Researched and Open
2. Proprietary with limited visibility on the basis
Below is a list of some of the available models many from Wikipedia, many are IT centric.
Maturity model may refer to:
Organisation Development & Business: o Capability Maturity Model Integration (CMMI) o Performance Management Maturity Model o The IT Capability Maturity Framework (Innovation Value Institute & Industry
consortium) o The Organisation Maturity Index (Holignment) o The Scaling Capability Index (Intelligentorg) o The Business Advantage Model (Intelligentorg) o The Collaboration Maturity Index (Intelligentorg) o The Management Capability Index (New Zealand Institute of Management)
In PM: o OPM3 (Organisational Project Management Maturity Model) o P3M3 (Portfolio, Programme and Project Management Maturity Model)
In Quality Management: o Quality Management Maturity Grid (QMMG) o Quality Maturity Model
o Process Maturity Model (Eden) o Business Process Maturity Model
In Strategy: o Strategic Management Maturity Model
In Change Management: o Change Management Maturity Model
In IT: o Capability Maturity Model (CMM, focusing on software development) o Open Source Maturity Model (for open-source software development) o Service Integration Maturity Model (for SOA) o Modelling Maturity Levels (for software specification) o Enterprise IT Performance Maturity Model o Software Product Management Maturity Model o The Testing Maturity Model o The SharePoint Maturity Model o Application Performance Management Maturity Model o Darwin Information Typing Architecture (DITA) Maturity Model o DevOps maturity model o ITIL Maturity Model
In Learning: o E-learning Maturity Model (EMM) o Mobile Learning Maturity Model o Learning & Performance Maturity Model
In HR: o People Capability Maturity Model (PCMM) (for the management of human assets) o Virtual Team Maturity Model (VTMM)
In Testing: o Testing Maturity Model (TMM) (assessing test processes in an organization) o Test Maturity Model integration (TMMi)
In Analytics: o Big Data & Analytics Maturity Model o Business Intelligence Maturity Model
In Enterprise Architecture: o enterprise Architecture Capability Maturity Model (ACMM) o Dynamic Architecture Maturity Matrix (DyAMM)
In Energy Infrastructure: o Smart Grid Maturity Model (SGMM)
In Sustainability o Sustainability Maturity Models
In Marketing o Organic Search Marketing Maturity Model
In Continuous Delivery o Continuous Delivery Maturity Model
In Support o Performance Support Maturity (PSM) Model
In PLM o PLM Maturity Model
In Security Assurance o Building Security In Maturity Model (BSIMM) o CYBERSECURITY CAPABILITY MATURITY MODEL (C2M2) o Systems Security Engineering Capability Maturity Model (SSE-CMM) o Software Assurance Maturity Model (openSAMM)
Further reading on capability management Wikipedia. Leading proponents from academia and