NOT YOUR FATHER’S TAX NOT YOUR FATHER’S TAX DEPARTMENT: DEPARTMENT: THE CHANGE WE NEED THE CHANGE WE NEED Commissioner Kevin B. Sullivan Commissioner Kevin B. Sullivan Department Department of Revenue Services of Revenue Services [Revised 071514] [Revised 071514]
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NOT YOUR FATHER’S TAX DEPARTMENT: THE CHANGE WE NEED Commissioner Kevin B. Sullivan Department of Revenue Services [Revised 071514]
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NOT YOUR FATHER’S NOT YOUR FATHER’S TAX DEPARTMENT:TAX DEPARTMENT:
THE CHANGE WE NEEDTHE CHANGE WE NEED Commissioner Kevin B. SullivanCommissioner Kevin B. Sullivan
DepartmentDepartment of Revenue Servicesof Revenue Services
[Revised 071514][Revised 071514]
““Taxes…are dues that Taxes…are dues that we pay for the privileges of we pay for the privileges of membership in an organized society.”membership in an organized society.”
President Franklin RooseveltPresident Franklin Roosevelt
““I shall never use profanity except in I shall never use profanity except in discussing taxes.”discussing taxes.”
TAX PRACTICETAX PRACTICE““In the tax-law boiler room, the In the tax-law boiler room, the motto is, ‘Anything worth doing is motto is, ‘Anything worth doing is worth overdoing’.” worth overdoing’.”
Michael Graetz & Ian Shapiro, Michael Graetz & Ian Shapiro, Death by a Death by a Thousand CutsThousand Cuts (2005) (2005)
Over 4 million tax returns annually.Over 4 million tax returns annually. Over 2 million taxpayer inquiries annually.Over 2 million taxpayer inquiries annually.
www.ct.gov/DRSwww.ct.gov/DRS
Governor Governor Dannel Malloy Dannel Malloy
““If we always doIf we always do
what we’ve always done,what we’ve always done,
we’ll always getwe’ll always get
what we always got.”what we always got.”
Imposing DutiesImposing Duties, Malcolm Sparrow, Malcolm Sparrow Compliance agencies must also be service Compliance agencies must also be service
agencies.agencies.
Creating Public ValueCreating Public Value, Mark Moore, Mark Moore Government agencies need to add public Government agencies need to add public
value & engage public confidence.value & engage public confidence.
exemptionexemption Gift tax credit on estate taxesGift tax credit on estate taxes No SOTS “going out of business” fee No SOTS “going out of business” fee Manufacturing apprenticeship credit Manufacturing apprenticeship credit
liability liability Tax analyticsTax analytics $75M tax gap initiative$75M tax gap initiative Tax Review Commission ?Tax Review Commission ?
THE CHANGE WE WANTTHE CHANGE WE WANT ““We have a business in Connecticut and I We have a business in Connecticut and I
wanted to let you know that two wanted to let you know that two talented people in your department have talented people in your department have helped me get back on track. They have helped me get back on track. They have helped me understand that taxes do not helped me understand that taxes do not have to be trouble but a good thing to have to be trouble but a good thing to keep us all honest. It’s nice to know keep us all honest. It’s nice to know that you don’t have to be afraid about that you don’t have to be afraid about calling DRS.”calling DRS.”
““I just finished paying our sales tax on-line...I just I just finished paying our sales tax on-line...I just wanted you to know that your system works great. It wanted you to know that your system works great. It takes me about 4 minutes to get everything in and takes me about 4 minutes to get everything in and done. Good job! Whoever is working the system, done. Good job! Whoever is working the system, maybe you can help the government with the new maybe you can help the government with the new health care system.”health care system.”