Northern Trust Bank Val Gatson, H.R. Office, College Relations Graduated in 1981. Worked for Osco Drugs as Assistant Store Manger. Moved to Inland Steel.

Northern Trust Bank

Val Gatson, H.R. Office, College Relations

Graduated in 1981. Worked for Osco Drugs as Assistant Store Manger. Moved to Inland Steel Co. and worked as Inside Sales Rep, Outside Sales Rep, Marketing Rep, and HR

Training Consultant.

1997 to Present: Northern Trust Bank as Sr. RecruitingConsultant and College Relations Manger.

www.northerntrust.com/oncampus

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Behavioral Based Interviews

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What are Behavioral Based Interviews?

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Past

Behavior

Predicts

Future

Behavior

“ Competencies”

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Behavior

Anything a person does that can be observed and/or measured. The “focus” is to predict.

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Why?

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• Structure/Standardized Process

• EEO Compliant

• Reduces High Cost of Hiring

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Behavioral Based Interview Process

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Behavioral Based Interview Process• Review Job Description• Identify Performance Dimensions• Compose Competency Based Questions• Conduct Interview• Evaluate Candidate

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Review Job Description• Regular Duties• Required Competencies/Skills• Future Duties

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Portfolio Accounting Analyst

Responsibilities Include:

• Audit client data to ensure its integrity

• Utilize various industry and internal PC applications, such as our innovational Northern Trust Passport®, to perform audit and reporting functions

• Review all account activity, prepare timely audited reports, research financial data, troubleshoot problems and interact with clients, investment managers and internal partners

• Identifying client needs and work with internal partners on customized solutions

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Identify Performance Dimensions• Communication Skills• Attention to Detail• Problem Solving• Computer Literacy

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Competency Based QuestionsCommunication Skills

“What approaches have you used to persuade someone to accept an idea or solution?”

Attention to Detail

“ Describe a task that has required you to attend to a large number of details. What type of details were required?”

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Competency Based Questions Problem Solving

“Describe the biggest problem you have faced in the last six month. How did you evaluate the situation?”

Computer Literacy

“What types of (business equipment, software, etc.) have you worked with? Tell me about your proficiency level.”

Behavioral Dimensions:Characteristics and Traits

Business Analyst Characteristics

NUMBER SKILLS:

Ability to quickly and accurately perform simple arithmetic computations and recognize relationships between quantities.



REASONING/CREATIVE PROBLEMSOLVING SKILLS:

Ability to draw accurate conclusions from quantitative material, to recognize patters, to go beyond the numbers to their retail

implications, and find the best solution possible.

Ability to “think outside the box.”



PERCEPTIVENESS ANDATTENTION TO DETAIL:

Tendency to “dig intothe details” thoroughly, ability to recognizeimportant details.



ORGANIZING, PRIORITIZING, ANDFOLLOWING THROUGH:

Ability to set effective priorities, keep orderly records, handle many tasks at once without

letting things fall through the cracks, keeptrack of deadlines, follow-up.



PEOPLE SKILLS:

Need not be overly social or outgoing, but must develop effective working relationships with manager, team members, merchandising staff and those working in the field.



ASSERTIVE COMMUNICATION SKILLS:

(Oral and written)Ability to get pointacross effectively, concisely andauthoritatively.



SYSTEMS APTITUDE:

Tolerance of computer work, aptitude to experiment withthe systems.



ABILITY TO WORK UNDER PRESSURE:

Ability to operate effectivelyunder time constraints, changing priorities andmaintain equilibrium underpressure from others.



MOTIVATION:

Tendency to work hard,put forth extra effort, andproduce high volume ofwork efficiently.

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Conduct Interview

Evaluate Candidate

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Behavioral Based Interviews

[email protected]

mailto:[email protected]

Northern Trust Bank Val Gatson, H.R. Office, College Relations Graduated in 1981. Worked for Osco Drugs as Assistant Store Manger. Moved to Inland Steel.

Documents

northern trust bank

northern trust bank

candidate slide

computer literacy slide

behavioral dimensions

high cost of hiring

questions problem

questions communication