North West Learning Development Programme James Bell E-Learning Development Coordinator Cumbria & Lancashire SHA [email protected] k
Jan 23, 2016
North West Learning Development Programme
James Bell
E-Learning Development Coordinator
Cumbria & Lancashire SHA
Agenda for Today
Rationale Audience Programme elements Process Audience discussion – What
could go wrong? Lessons Learned Evaluation Final Thoughts
Questions & Discussion
RationaleWhat are the most important factors in the success or failure of e-learning?
70%
80%
90%
Percentage of responses
SeniormanagementsupportIT departmentsupport
Attitudes oftrainers
Attitudes oflearners
Top 4 factors detailed by companies who have undertaken e-learning projectsSource: Epic Group PLC
Audience
Anyone charged with the Education, Training & Development of others.
From Directors, to:
Training Managers
Clinical Tutors/Educators
Training Officers
Specialist Trainers - i.e. mandatory or clinical skills trainers/educators
IT staff
Programme Elements
High-level champions conference
Two-day 'Frontline Champions' course
Access to a catalogue of e-learning courses (100)
Access to accredited e-learning professional qualifications
E-Tutor
E-Manager
E-Developer
E-Consultant
E-Facilitation Course
Holistic Approach
4. Portfolio of supportCelp CoursesE-Learning catalogueE-facilitator
3. Supporting team members identified by ‘front-line’ champions
2. Two-day front line champions course aimed at staff with authority to change current practice.
1. High Level Conference for strategic leaders
Process (Candidate)
Marketing Materials Received Posters
E-mails
Networks
E-Form
Interested staff visit website What is included in the
programme?
What does a learning champion do?
What commitment is involved for each course?
Apply for relevant course(s) Input personal & contact
information
Select ‘region’ and date
Complete ‘supporting statement’ indicating how selection criteria is met
Complete ‘line-managers’ details and ‘tick’ to indicate line manager support
Application complete – wait for confirmation
Process (SHA administrator)
Log-in to website ‘Review’ your region for new
applicants
Assess application against criteria
Ensure line managers details completed
Accept or decline candidate
E-mail decision to both This will include ‘comments’
depending on course(s) applied for
Communications Ensure an appropriate ‘spread’
of attendees on each course
Ensure reminder e-mails sent 2 weeks before course commencement
Ensure location maps, times and other information is communicated appropriately
Amend applications if necessary (swap dates for example)
Liaise regularly with other administrators
Pause for thought…Consider the Following Elements:
Marketing
Website
High level champions event
Portfolio of off-shelf courses
E-Facilitator course
Certified e-learning professional courses
Document 3 barriers that could affect the overall success of the programme?
Document at least 1 solution for each of the barriers identified
Lessons Learned
Marketing E-mails don’t always get opened!
Ensure audience can see why it is an applicable course for them personally
Ensure the ‘criteria for selection’ is communicated appropriately
Market continually, not just once
Ensure your marketing meets the psychological contract expected by candidates
Some expected to use a PC on the front-line course
If candidates have to pay to park – tell them!
Front-Line workshops Some dates coincided with
school holidays!
Attendance so far 143 but course designed for 270 (30 * 9)
Gap between June workshop and September one too long – people quickly forget!
Action planning was good but we should have followed up later to assess impact in workplace
Intended to build a ‘community of practice’ via website but this did not happen
Lessons Learned (2)
Website Online registration caused
problems for some organisations firewalls
How many people gave up trying?
Functionality expected was not always supplied and additions/changes took a long time to action
Should have a different application form for each course – completing only one form caused communication and administration problems
Website continued Contact details for each SHA
should have been added to the website (in case of problems)
Create a robust ‘statement of requirements’ in relation to website functionality expected in future
Pre-course e-learning (front line champions) should by accessed via the website and upon completion an e-mail should alert the administrator to send out venue/maps etc.
Lessons Learned (3)
Off the shelf portfolio 88/100 licences used so far
8 licences activated but never used
54/100 distinct courses accessed
28 course completions
24 distinct course completions
9 users accessed 4 or more courses
Average courses accessed per user = 1.35
Uptake of licences slow to begin with
Only 10 weeks left and 12 licences still not utilised!
In future buy less licences focus to identified needs (though will be more expensive per head)
Difficult site to navigate without some basic training
To download e-learning requires loading an ‘add-in’ which caused many problems
Lessons Learned (4)
E-Facilitator course Only run one course on each
‘patch’ so far
Underestimated work-load of e-learning development managers to deliver courses
Very few candidates on ‘waiting list’ (though marketing has stopped currently)
Technical issues accessing ‘chat room’ for first course but resolved for second course
Course accredited with OCN but few have completed so far.
Certified e-learning professional courses
Expensive!
Many inappropriate applications
Had to renegotiate with ‘training foundation’ to get the balance of courses right
40 places purchased and all places have been taken
E-Developer course - least popular (1)
E-tutor course most popular (28)
E-consultant (3) e-manager (8)
Evaluation
Two day champions course Evaluated at end of day 1 and
upon completion
95/143 received
97% “useful & positive experience”
Evaluation of e-learning products – most useful
Most difficult – work-mat exercise‘
Overall ‘VERY’ positive feedback
Poor completion rate of pre-course material
Technical difficulties?
Apathy?
No evaluation form for one of the courses!
Negative comments focussed on food or venue!
Attendance so far:C&M SHA 52C&L SHA 52GM SHA 39
Evaluation (2)
Website Most people found information
on website useful & informative
Firewall issue may have lost potential applicants – we just don’t know!
Access to pre-course material via a link was requested many times but not rectified
Access via a ‘link’ to ‘portfolio of e-learning’ confused learners
Catalogue of e-courses Only a Handful of evaluation
forms received so far
All very positive
Celp Courses Overall programme evaluation
due 7th April
19 received back so far
6 people indicated job role change as result of programme
Nothing actually implemented!
Costs
NHSU paid for the Celp Courses
All costs include VAT
Sundries covered printing costs and adjustment costs when re-negotiating Celp courses
Celp Courses £40,000
Front-Line Champions
£23,000
High Level Conference
£4000
E-Learning Catalogue
£18000
Sundries £3000
Total £88,000
Final Thoughts – If we knew then…
We would encourage ‘health economy approach’
Follow-up ‘champions’ regularly to assess progress & offer support
Would employ or delegate to an administrator
Created a ‘website’ statement of requirements (specific)
Less choice of courses for e-catalogue mapped to suggested roles/needs
Created contingencies for possible IT issues on website and communicated this via marketing
Followed-up ‘high-level’ champions
Used more ‘networks’ to market the programme
Present the programme at appropriate meetings
Discussion Point.
Contact details
James BellE-Learning Development
CoordinatorCumbria & Lancashire SHAPreston Business CentreFulwoodPreston PR2 8DY
[email protected]: 01772 645711