Maximizing Volunteer Impact Activating Volunteers From Supporters to Advocates AMA Chicago, Nonprofit SIG July 18, 2013 Bob Dwyer Consultant, ESC
May 17, 2015
Maximizing Volunteer
ImpactActivating Volunteers From Supporters to AdvocatesAMA Chicago, Nonprofit SIGJuly 18, 2013
Bob DwyerConsultant, ESC
Retention Crisis
More than 33%don’t return to serve
ANYWHERE the next year
More than $38 Billionin lost labor
to nonprofits nationally
Retention Crisis
ESC Assessment Tool
• Easy to use• Tests for best practices• Models top-performing
programs• Creates roadmap for
improvement• Provides a baseline measure
Volunteer Management Life Cycle
CAPACITY
PLANNING
ORIENTATION
RECRUITMENT
SUPERVISION
EVALUATION
LIFE CYCLE OF
VOLUNTEER ENGAGEME
NT
Outcomes of Assessment Process
• Expansion of services• Establishment of permanent volunteer
manager position• Development of volunteer manual, and other
critical management resources• Integration of volunteer impact in the
strategic plan and mission